Managing Organizational Change A

Multiple Perspectives Approach 2nd

Edition Palmer Test Bank
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Chapter 07 - Implementing Change

Chapter 07
Implementing Change

Multiple Choice Questions

1. (p. 191) Of the six images of managing change, the ____ and ____ images have their
foundations in the field of organizational theory.
A. Director; Coach
B. Navigator; Interpreter
C. Caretaker; Nurturer
D. Interpreter; Caretaker

Difficulty: Medium

2. (p. 192) The ____ image of managing change assumes that change managers receive rather
than initiate change.
A. Director
B. Caretaker
C. Navigator
D. Interpreter

Difficulty: Medium

3. (p. 192) Underpinned by the ____ image, the organizational development (OD) approach has
dominated the organizational change field for over half of a century.
A. Director
B. Navigator
C. Caretaker
D. Coach

Difficulty: Medium

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Chapter 07 - Implementing Change

4. (p. 192) Underpinned by the ___ image, the sense-making approach maintains that change
emerges over time and consists of a series of interpretive activities that help to create in
people new meanings about their organizations and about the ways in which they can operate
differently in the future.
A. Director
B. Navigator
C. Nurturer
D. Interpreter

Difficulty: Medium

5. (p. 193) With respect to the evolution of organizational development (OD), developers such as
Lewin, Collier and Likert and the development of action research was prominent in the:
A. 1940s/1950s
B. 1950s/1960s
C. 1960s/1970s
D. 1970s/1980s

Difficulty: Hard

6. (p. 193) Which of the following is NOT one of Richard Beckhard's classic OD approach
characteristics?
A. It is spontaneous and requires compartmental diagnosis
B. The top of the organization is committed to the change process
C. It is long-term
D. Groups and teams form the key focus for change

Difficulty: Hard

7. (p. 194) Which of the following is NOT a set of core values contained in the OD field?
A. Humanistic Values
B. Democratic Values
C. Economic Values
D. Developmental Values

Difficulty: Medium

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Chapter 07 - Implementing Change

8. (p. 194) According to the core values of the OD field, ____ values relate to openness, honesty
and integrity.
A. Humanistic Values
B. Democratic Values
C. Economic Values
D. Developmental Values

Difficulty: Medium

9. (p. 194) According to the core values of the OD field, ____ values relate to social justice,
freedom of choice and involvement.
A. Humanistic Values
B. Democratic Values
C. Economic Values
D. Developmental Values

Difficulty: Medium

10. (p. 194) The first step in action research is:

A. Data gathering
B. Problem diagnosis
C. Problem identification
D. Feedback

Difficulty: Easy

11. (p. 194) The introduction of and transition to new techniques and behaviors occur during the
___ phase of action research.
A. Problem identification
B. Joint problem diagnosis
C. Joint action planning
D. Change action

Difficulty: Hard

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Chapter 07 - Implementing Change

12. (p. 195) According to Cummings and Worley, which of the following is NOT a skill needed
by an OD practitioner?
A. Intrapersonal Skills
B. Interpersonal Skills
C. Technical Skills
D. General Consultation Skills

Difficulty: Medium

13. (p. 195) Which of the following is NOT a part if Kurt Lewin's three-stage model of how
change occurs?
A. Pouring
B. Unfreezing
C. Changing
D. Re-freezing

Difficulty: Medium

14. (p. 195) According to Kurt Lewin's three-stage model of how change occurs, ____ is
establishing the need for change.
A. Pouring
B. Unfreezing
C. Changing
D. Re-freezing

Difficulty: Medium

15. (p. 195) Which of the following is NOT a traditional criticism of OD?
A. Internal validity problems
B. External validity problems
C. Too much theory
D. Problems with measuring attitude changes

Difficulty: Medium

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Chapter 07 - Implementing Change

16. (p. 197) OD theory has been primarily developed in:

A. The United States
B. The European Union
C. South America
D. Japan

Difficulty: Easy

17. (p. 198) According to Lewin, OD is linear in that it:

A. Has a constant ebb and flow
B. Has movement from past to present to future
C. Heavily reliant on mathematics
D. Based on symmetrical change and equilibrium

Difficulty: Medium

18. (p. 200) According to the text, the largest town hall meeting ever was:
A. Former President Clinton's Forum on Social Development
B. Enron's Community Fallout Conference
C. New York City's Meeting on Rebuilding the World Trade Center
D. None of the above

Difficulty: Easy

19. (p. 200) Which of the following is NOT a component of appreciative inquiry?
A. Discovering the best of what is currently practiced
B. Designing what "should be"
C. Sustaining the organization's future
D. Communicating to the world

Difficulty: Medium

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Chapter 07 - Implementing Change

20. (p. 202) According to Fuller, Griffin and Ludema, which of the following is a benefit of
appreciative inquiry:
A. It releases an outpouring of new constructive conversations
B. It controls self-sustaining learning capacity outside of the organization
C. It does not create the conditions necessary for self-organizing to flourish
D. It provides a reservoir of strength for negative change

Difficulty: Hard

21. (p. 202) What has been dubbed as a "new movement in organizational science" since
emerging in the early 2000s?
A. Appreciative Inquiry
B. Organizational Development
C. Positive Organizational Scholarship
D. Taoist Strategies

Difficulty: Medium

22. (p. 202) Which of the following is NOT encompassed in Positive Organizational
Scholarship?
A. Appreciative Inquiry
B. Positive Psychology
C. Community Psychology
D. Organizational Sociology

Difficulty: Medium

23. (p. 203) Which of the following is NOT an issue of which Fineman questions whether POS
can really live up to its "positive" aims?
A. He questions whether we can really agree on which behaviors are positive
B. He questions whether the positive can really be separated from the negative
C. He suggests that there is an unarticulated dark side to positiveness
D. He suggests that the negative aspects frequently outweigh the positive

Difficulty: Hard

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Chapter 07 - Implementing Change

24. (p. 204) According to Weick's common change assumptions of the Interpreter image, ____ is
the assumption that planned, intended change is necessary in order to disrupt the forces that
contribute to a lack of change in an organization so there is a lag between environmental
change and organizational adaptation.
A. Assumption of inertia
B. Assumption that a standard change program is needed
C. Assumption of animation
D. Assumption of unfreezing

Difficulty: Medium

25. (p. 205) According to Weick's common change assumptions of the Interpreter image, the best
change sequence in the event of ineffectiveness in the system is:
A. Unfreeze, rebalance, freeze
B. Freeze, rebalance, unfreeze
C. Unfreeze, unbalance, freeze
D. Freeze, unfreeze, balance

Difficulty: Medium

26. (p. 206) According to the text, which of the following is NOT a major organizational change
experienced by Nova Scotia Power between 1982 and 2002?
A. Privatization
B. Downsizing
C. Introduction of a cultural change program
D. Government expropriation

Difficulty: Medium

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Chapter 07 - Implementing Change

27. (p. 207) According to the Sense-Making Framework, ____ is the notion that people make
sense of their actions retrospectively.
A. Identity construction
B. Extracted cues of sense-making
C. Retrospection
D. Plausibility

Difficulty: Medium

28. (p. 194) According to the core values of the OD field, ____ values relate to authenticity,
growth and self-realization.
A. Humanistic
B. Democratic
C. Economic
D. Developmental

Difficulty: Medium

29. (p. 195) According to Cummings and Worley, OD practitioners need ____ skills, which
include having a well-developed set of values and personal integrity including the ability to
retain their own health in high-stress organizational situations.
A. Intrapersonal
B. Interpersonal
C. Consultation
D. Physical

Difficulty: Medium

30. (p. 198) Which of the following is NOT a technique designed to work with large groups of
people simultaneously?
A. Whole-system design
B. Participative design
C. Fast-cycle full participation
D. Spatial participation design

Difficulty: Medium

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Chapter 07 - Implementing Change

True / False Questions

31. (p. 192) There is no single underlying theory that unifies the field of OD as a whole.
TRUE

Difficulty: Easy

32. (p. 194) Central to the traditional OD approach is the role of the OD practitioner, who may
be either internal or external to the organization.
TRUE

Difficulty: Medium

33. (p. 195) Deming created a three-stage model for change, including the process of unfreezing,
changing and refreezing.
FALSE

Difficulty: Medium

34. (p. 195) A criticism of OD theory is that there is not a comprehensive theory of change to
assist researchers in knowing what to look for in what they study.
TRUE

Difficulty: Medium

35. (p. 197) According to Blake, the Managerial/Leadership Grid developed by Blake and
Mouton in the 1960s is probably the first, systematic, comprehensive approach to
organizational change.
TRUE

Difficulty: Hard

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Chapter 07 - Implementing Change

36. (p. 198) One of the biggest challenges to the traditional OD field was the criticism that it was
ill-suited to handle first-order, incremental organizational change.
FALSE

Difficulty: Medium

37. (p. 202) POS approaches seek out instances of "positive deviance", that is, those dynamics
leading to exceptional individual and organizational performance such as developing human
strength, producing resilience and restoration and fostering vitality.
TRUE

Difficulty: Hard

38. (p. 206) According to Bean and Hamilton, after downsizing at Telenor, some staff accepted
the corporate alignment frame, while others adopted an alienated frame, feeling marginalized
and fearing for their job security.
TRUE

Difficulty: Medium

39. (p. 204) According to Weick's assumption of inertia, planned, intended change is necessary
in order to disrupt the forces that contribute to a lack of change in an organization so long that
there is a lag between environmental change and organizational adaptation.
TRUE

Difficulty: Medium

40. (p. 191) Of the six images of managing change, the navigator and interpreter have their
foundations in the field of organizational theory.
FALSE

Difficulty: Medium

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