Professional Documents
Culture Documents
A COMPETENT LISTENER
● - uses eye contact appropriately
● - ask questions in a non threatening tone
● - paraphrase, restates, or summarizes what the
speaker says
● - open minded
● - does not criticize, non judgmental
AN INEFFECTIVE LISTENER
- changes the subject
- judgmental
- close minded
- talks too much
- self pre occupied
- gives unwanted advice