New Hire

Welcome Kit
Welcome
to WNS!
Keeping your journey in mind, we have
prepared a handy guide that brings you a
comprehensive set of helpful information
to aid you on your onboarding.

What’s In Store For You

Onboarding New Hire Mandatory Compensation

Documents Orientation Training & Benefits

Link Referral Health & Mobile

Program Wellness Tools

| Page 1
 Onboarding
@ WNS!
Completion of Pre-Employment
Requirements will help ensure your
seamless on-boarding.
ON–BOARDING REQUIREMENTS
Education Work History
Completion of on-boarding requirements (especially the 4 Government Numbers: SSS/ Pag-
ibig/ TIN/ Philhealth) must be accomplished within the 1st 15 days from joining to prevent
C H E C K L I S T:
Education
Any proof of education listed below:
❑ College Diploma
❑ Transcript of Records
❑ True Copy of grades
Note: If with financial accountability,
submit Certificate from school registrar
with Year level indicated
Work History
Any proof of employment listed below.
From the past 5 years prior Job Offer
to WNS.
❑ Certificate of Employment
❑ Employment Contract
❑ Employment Clearance – with
employment start date
❑ SSS Employment history
❑ Resignation Letter
Government Pre-Employment
HR Forms
Documents Medical Exam
delays in pay.
Government Documents HR Forms
Government Authority Issued ❑ Bank Form with 1x1 ID Picture
Document ❑ Pre-Employment Medical Slip
❑ NBI Clearance or NBI Receipt
❑ SSID or SSS E1 or Unified ID or
Print-out from SSS Portal indicating
SSS Number
❑ Philhealth ID or MDR or Certificate
of Contribution for the past 6
months from last employer
❑ PAG-IBIG ID or Member’s Data
Form (MDF)
R E M I N D E R S:
❑ TIN ID or TIN form/ BIR Stamped
2305/ 2316 / 1902 / 1905
❑ Personal Birth Certificate • Please raise an Amelia ticket (PHL Onboarding &
❑ Marriage Contract (if applicable) Exit > Document Submission) to submit pending
❑ Passport or Driver’s License or documents to Onboarding Team
Voter’s ID or PRC ID or Postal ID
❑ 1 pc 1x1 ID Picture (white • Please note that there may be additional Account
background) Specific Requirements that you may need to
complete.
| Page 2
 Compensation
& Benefits
Your Bank
Account
It’s important to us that you get your first pay on time.
Stay on track by reviewing FAQs below to ensure that all
things are in order.
BANK ACCOUNT REQUIREMENTS

Endorsement Letter Bank Form Account Number

❑ Endorsement Letter is provided
once Employee Contract is signed
❑ Print this letter when you visit the
bank, plus 2 government IDs and
proof of address
❑ Send Account Number via
❑ Fill Out Bank Form available at Amelia: Raise Ticket > Bank
the bank Update > New Joiner
❑ Indicate your BPI Account
Number, UID and attach
proof of account ownership

FREQUENTLY ASKED QUESTIONS

WHERE CAN I GET BANK FORMS?
Bank forms are available at the bank where you chose to open an
account.
MY PROOF OF ADDRESS IS NOT UNDER MY NAME. IS THAT OK?
Yes, it’s ok. We just need a document as proof that address provided
is valid.
I HAVE AN EXISTING BPI ACCOUNT. CAN I USE THIS?
Yes, you can. Please note that is a personal account and may require
a maintaining balance. Payroll account will not require one. Your
existing account can be “retagged” to WNS Payroll Account but you
will need to personally request for retagging from the branch of
account. Please coordinate with the Onboarding Team for the
endorsement letter.
I’VE APPLIED FOR A BPI BANK ACCOUNT AND SHARED THE
BANK DEPOSIT SLIP TO ONBOARDING VIA EMAIL. SHOULD I
STILL SUBMIT A COPY OF THE ATM CARD?
No need to submit copy of the ATM Card. The deposit slips, showing
the name of employee and account number will suffice as proof.
I HAVE A BPI FAMILY SAVINGS BANK ACCOUNT. CAN I USE IT
UNDER OUR PAYROLL ACCOUNT?
No for all BPI Family Savings bank account.
I HAVE A BPI PAYROLL ACCOUNT FROM MY PREVIOUS
EMPLOYER. CAN I USE THIS?
Yes, note however, that upon cessation of employment from
previous company, BPI account will be retagged under personal
account. Hence, it is important for you to request for retagging of
the account from personal to payroll account under WNS. Request
needs to be done personally by employee to the branch of account.
Please coordinate with the Onboarding Team for the endorsement
letter.
I HAVE A BPI JOINT ACCOUNT WITH MY SPOUSE/PARENT. CAN I
USE THIS?
Joint BPI Account cannot be used for your Payroll. You can only use
individual account under your name.
I HAVE EXISTING LOAN/S WITH SSS/PAG-IBIG. HOW DO I
REQUEST FOR CONTINUATION OF PAYMENT THROUGH WNS?
Employee needs to submit latest statement of account from
SSS/Pag-ibig office and submit signed copy of ATD Form to HRCB
team via Amelia
REMINDER
• Our payroll account is JUST BPI and not BPI Family Savings
Bank
• Please make sure to complete all bank account
requirements as per cut-offs to ensure pay is credited in a
timely manner | Page 3
Compensation
& Benefits
Payroll
If there’s one or two days in a month that all employees are
looking forward to, it’s the pay day. We want to make sure
that everything you need to know about your pay is clear
to you. FAQs
WHEN DO I GET PAID?

Pay Calendar • Your salary is released every 13th and 29th of each month.
WNS offers a salary account only with BPI. For technical
reasons, if you cannot open a BPI Account, please disclose this
immediately to the Onboarding Team and secure a formal
Pay Date Basic Pay Cut Off approval for payroll credit to Non-BPI Account. Payments to
Non-BPI Account may take a week up to a week longer for
crediting from scheduled payment date.
13th 1st – 15th 18th – 2nd
• Your basic salary from the 1st to 15th will be released on the
13th of each month and basic salary from 16th to 30th or 31st
will be released on the 29th.
16th –
29th 3rd – 17th
30th/31st
WHEN IS MY 1ST PAY?
Oct 13 Oct 1-15 Sept 18 – Oct 2
• If you joined from 18th to the 2nd, you will get your
pay on the 13th of the month
• If you joined from 3rd to the 17th, you will get your
Oct 29 Oct 16 - 31 Oct 3 - 17 pay on the 29th of the month.

FACTORS IMPACTING PAY/PAY OUT

Roster Attendance/ Night Shift Attendance HMO Insurance Mandatory Document

(Schedule) Absence/ Overtime Allowance Disputes and PEME Completion

Payroll is self-service. You must ensure to approve attendance on a daily basis in PeopleSoft. Basic pay is guaranteed. Add-ons like,
Night Differential (ND), Overtime (OT), Adjustments, Tardiness, Under-time, are credited based on the approval pay cut offs.

WHEN ARE GOVERNMENT MANDATED WHEN ARE OT’s / SALARY DISPUTE WATCH THESE
DEDUCTIONS TAKEN OUT? ADJUSTMENTS CREDITED? VIDEOS FOR
MORE
• SSS and Philhealth contributions to be • For any OT Pay/ Salary Adjustments from
disputes, we follow a specific cutoff of
INFORMATION!
deducted on both the 13th and 29th payouts. • C&B
• Pagibig Contributions, are deducted once 2nd or 17th. Bear in mind that all
Overtime must be pre-approved before it • Preventing Pay
every 13th payout.
• Withholding Taxes are deducted every payout is processed for payment. Disputes
| Page 4
 Compensation
& Benefits
Part of our Employee Wellness initiatives is to provide you and your
family with Medical Insurance or most commonly known as HMO
HMO
coverage. All employees are eligible to enroll dependents from date
of joining. How does it work?
DEPENDENT COVERAGE
All Dependent Enrollment WHO PREMIUM Start of Coverage Start of Deduction
window of the NHO
Program is open 1st Dependent Free Effective from your date of joining NA

only for 1st 30 days

2nd Dependent 25% paid by After 90 Days with WNS After 90 Days with WNS
of your employment. Employee
If not enrolled within this
3rd & 4th 100% paid by After 90 Days with WNS After 90 Days with WNS
period, you’ll only be
Dependent Employee
able to enroll
Note: If in any case an employee stops reporting to work and Absconds, HMO coverage will be terminated for
during the next renewal. both the employee and their dependents

DOCUMENTS REQUIRED

Single Single Parent Solo Parent Married

• 1st Priority: Parents Civil status is Single but living with a partner, and Civil status is either Single or Married who does
is supporting a child dependent. Please note that • 1st Priority: Legal
up to 65 years old Solo Parenting duties
employee’s domestic partner is not covered in spouse up to 65 years
only – Copy of the policy. • 1st Priority: Children aged 15 days old up to
old only – Copy of
Employee and • 1st Priority: Children aged 15 days 21 years old ( Eldest to youngest) – Copy of
Marriage Contract
Parent’s Birth old up to 21 years old ( Eldest to Solo parent ID. If LGU cannot issue an ID,
• 2nd priority: Children
Certificate youngest) – Copy of Child’s Birth affidavit of solo parent ID will suffice, Copy
aged 15 days old up
• 2nd Priority: Sibling Certificate of Child’s Birth Certificate
(Legitimate, legally adopted or legitimized children who are
to 21 years old (
aged 15 days old up (Legitimate, legally adopted or legitimized
children who are unmarried, unemployed, wholly unmarried, unemployed, wholly dependent financially) Eldest to youngest) –
to 21 years old ( dependent financially) • 2nd Priority: Parents up to 65 years old only- Copy of child’s Birth
Eldest to youngest) – • 2nd Priority: Parents up to 65 years Copy of Parent’s Birth Certificate Certificate
Copy of Sibling’s Birth old only- Copy of Parent’s Birth (Not applicable to Solo Parent whose status is Married)
Certificate Certificate

USER GUIDE
TOOLS TO USE FOR ENROLLMENT Find more Intellicare
information Member Access
Glint Amelia about HMO • Member Access
✓ View HMO Program Terms ✓ Raise Tickets for Questions • User Manual Guide
& Conditions. and/ or Queries • HMO Benefits
✓ View HMO FAQs Log in Using
Raise Tickets Credentials below:
PeopleSoft Intellicare Member Access • Username: WNS-
• Amelia Employee UID (e.g.
✓ Update Marital Status ✓ Retrieve the HMO account
✓ Update & Upload How to enroll WNS-123456)
number within 14 days of your
Dependent’s data hire date dependents • Password: Employee's
✓ Enroll Dependents birthday (mmddyyyy)
• User Manual
| Page 5
Compensation
& Benefits
Quick Reference
Not sure where to go for uploading documents, raising queries or
disputes? Here’s a guide on helpful links to get you started!

TOOLS YOU CAN USE

OR

Go to What-Up >
Click e-Space Click Hyve > Click Click Amelia – FAQ BOT
PeopleSoft

View Payslip: View Payslip:

Payslip Mywns>>Main menu >>Self Service>>Payroll and Menu > Payslip
compensation>> View Paycheck/Pay slip

View Tax Report: Raise Queries:

Tax Report Mywns>> Main menu >>Self Service>>My Menu > Raise Ticket > PHL Payroll
Documents>> View Documents (Click on Search)

View Roster/ Attendance: Raise Queries:

Roster/ Attendance Mywns>> Main menu >>Self Service>>Attendance Menu > Raise Ticket > PHL
View Management>> View Monthly Roster/Attendance Attendance & Absence

Regularize Attendance: Regularize Attendance:

Attendance Mywns>> Main menu >>Self Service>>Attendance Menu > Punch In/Punch Out (If
Regularization Management>> Employee Attendance Launchpad Applicable)

Void Leave: Raise Queries:

Void Leave Mywns>>Main menu>>Self Service>>Absence Menu > Raise Ticket > PHL Attendance
Management>>Void Leave Request & Absence

Change Marital Status: Raise Queries:

Marital Status Change Mywns>>Main Menu >>Self Service>> Personal Menu > PeopleSoft Updation > Personal
Information>>Marital Status Data

HMO Enrollment: Raise Queries:

HMO Enrollment Mywns>>Main Menu>>Self Service>> Payroll and
compensation >> Insurance >>HMO Enrollment
Add Dependents
Additional Dependents Mywns>>Main Menu>>Self Service>> Payroll and
compensation >> Insurance >>HMO Enrollment
Menu > Raise Ticket > PHL Benefits
Raise Queries:
Menu > Raise Ticket > PHL Benefits
| Page 6
 New Hire
Orientation
Stay on top of all critical information about our Culture
and Policies for seamless assimilation @ WNS through
our self-paced New Hire Orientation (NHO)

HOW

Take time to learn about your new About WNS Talent & Referral
home away from home, via Glint! Development Program

A Quick Guide to Your New Home

Overview

Policy Performance Recognition

Management

Respectful & Compensation HMO

This should be completed within Safe & Benefits
two weeks from your onboarding Workplace
date.

ACCESS How to Log-In

Using Desktop
GLINT 1. Go to: https://glint.edcast.com
2. Click on WNS Global Services Pvt Ltd or HealthHelp
domain as applicable
3. Type username in the format: sharedservices\UID
4. Type your system password

OR
You can access Glint once
Using Mobile App
you get your UID. 1. Download “EdCast - Knowledge Sharing” app
2. Click on Sign In and enter Team URL: glint.edcast.com
3. Choose applicable domain
4. Type username in the format: sharedservices\UID and
system password
| Page 7
 Mandatory Compliance
Training
Compliance is very important to and you cannot
adhere to something you’re not aware of. Here’s a
list of required courses you’ll need to completed.
All training programs are computer based and are
followed by a test.

Visit What’s Up? and click on eSpace to access the training or click on the links below.

To be completed by ALL within 15 days of joining and as an annual refresher

You are our first line of Working remotely, have you Be our cyber defender, learn Be an advocate of
signed off on remote working to identify and handle
defense! Respectful and Safe
guidelines? phishing attacks Workplace

Information
Security Handbook WNS End-User Phishing Awareness Respectful and
Guidelines for and Remote Working Safe Workplace
iSAP-II e-Learning Remote-Working Security
Program

Regulatory & client specific trainings as applicable to you

PCI DSS Awareness Program (PCI DSS) Personal Information Protection & Electronic
All employees that handle card holder information Documents (PIPEDA)
All employees that support Canadian clients.

General Data Protection Regulation (GDPR)

Employee Awareness Program – Protection of Personal Information Act (POPIA)
All employees that handle EU Resident’s personal All employees that handle South Africa Resident’s
data personal data -

Health Insurance Portability & Accountability Act

(HIPAA) –
All employees involved in supporting US healthcare /
health insurance clients

Complete these within 15 days from joining to be more comfortable in your new home.

Because we value information security and privacy, non-compliance to these trainings will merit
corrective action which includes suspension up to termination of employment
| Page 8
Link Referral
Program
We encourage employees to refer qualified candidates and
get rewarded for it. So, if you have friends or relatives
exploring for a career and would fit the culture and the
organization, refer them to us!

ELIGIBILITY TO REFER
All full-time and part-time employees are eligible to refer for
any position in the Company.

REFERRAL PAYOUTSCHEME

REFERRAL’S ROLE BAND AMOUNT IN PHP

Role Band A 5,000

Role Band B 10,000

Role Band C 15,000

GET STARTED * Additional Referral Scheme may be rolled out from time to time.

01

03
Upload to Refer Monitor the Status
Share to Refer
Log in to Smart
Recruiters to refer. Click Refer A Friend button Once logged in to your
on the Job page, fill out the You can also share the job Smart Recruiters account,
details of your referral or on your Social Media pages, click the account icon, and 04
Use your domain log in LinkedIn or messaging
(sharedservices/uxxxxxx) and simply upload the resume choose My Referrals to see
of your friend. applications. Just choose the real time application
choose the site & role you Share this Job and start
want to refer your friends status of your friends!
02 referring!
to.

REFERRAL PAYOUT TIMELINE

FIND OUT MORE ABOUT OUR LINK

1st Payout 2nd Payout REFERRAL POLICY
Upon completion of Upon completion of LINK - Referral Policy
90 days of your 180 days of your NHO – LINK
referral referral Download APP (App Store)
Download App (Google Play)
| Page 9
 Health &
Wellness
Program
We help our team members achieve work-life balance
and be more productive through our Health &
Wellness Initiatives. One of these is the Employee
Assistance Program (EAP).
HOW CAN EAP HELP YOU?

02.8395.3309 / Toll-free No: 1.800.1.116.0927 For Non-Urgent Concerns: PHGRU@compsych.com

BALANCE

PHYSICAL PERSONAL EMOTIONAL

WELL-BEING WELL-BEING WELL-BEING

Sleep; Eating Well; Smoking Preparing for a family; Childcare Counselling; Resiliency;
Cessation, Diabetes & Support; Elder Care; Financial; Relaxation; Stress & Anxiety;
Reminders; Personal Safety; Legal; Traveling; Flexible Hours Marriage Support; Parenting;
Healthy Recipes, Pregnancy Depression

BALANCE

WHAT’S IN STORE FOR YOU WHAT I NEED TO KNOW

guidanceresources.com Employee Assistance
Program (EAP)
Confidential Emotional Access Anywhere, 24/7
Support Tools You Can Use
Available to Employees User Guide
Diverse Services for
& Family Members
Different Needs
living in same
household
Health & Wellness
On Demand trainings Information at your
on behavior health, Fingertips
financial and legal
issues

WANT TO IMPROVE YOUR

FINANCIAL AWARENESS?
Financial Awareness Program
| Page 10
 HR Tools You
Can Download
Ensuring that all important and relevant information you
need is accessible to you is one of our priorities. Check out
these apps now and get started!
and Use
GET STARTED WITH YOUR PASSWORD
Once you receive your UID on your personal email, login using default password which is 6 digits of employee id (except
“u”) + Ph + MMYY of your joining date. For example, if your UID is u123456 and date of joining is 1st August 2022, your
password will be: 123456Ph0822. You will be prompted to reset your password after first login.

Step 1: Register Password Step 2: Reset Password Need Help?

https://registerpassword.wns.com
- register here using
sharedservices\uid as username.
Your password
https://resetpassword.wns.com -
reset password here using
sharedservices\uid as username and
input answers on secret questions.
Contact EIT Service Desk:
WhatsApp Chat: + 91 86579 15235
Call EIT SD Number +63253182020
Email: Servicedesk@wns.com

HYVE
✓ Update your profile
✓ View your roster (schedule)
Download
✓ Check and regularize your attendance
Via:
✓ Check you leave balance, history, etc.
Google Play

GLINT Download Via: Talent Turf

✓ View Historical Performance
✓ Discover learning content Feedback
✓ View Learning Plan App Store
✓ Update Conversations
✓ View Leaderboard ✓ View Performance Rating
or
✓ Join group discussion ✓ Update Journal on
✓ Enroll Virtual Led Google Play accomplishments
Workshops ✓ Explore Career

Download Via: LEAGUE OF Download Via: AMELIA

CHAMPIONS (LEENA–AI)
App Store
App Store ( W OR K H U M A N )
✓ Raised tickets for payroll
or ✓ Recognize someone or
concern or other queries
✓ View Awards Feed Google Play ✓ View payslip
Google Play
✓ Redeem rewards and monitor status ✓ Check leave balance &
apply for leaves

DOWNLOAD NOW!
| Page 11
My
Reminders
Here are a few things you need to remember to
ensure that you are on track.

ITEMS TO ACCOMPLISH

01

Log in to PeopleSoft and update Submit the Following to Onboarding

your Personal Information. to avoid pay delays:
• Name • NID Numbers • Bank Account Number
• DOB ✓ SSS
• Marital Status (Self-Service) ✓ HDMF (Pag-ibig)
• Updated Contact Number (Self-Service) ✓ Philhealth
• Personal Email Address (Self-Service) ✓ TIN 02
03

Other Pay & Benefits to take note of:

Submit the following Statutory
Related Documents to Onboarding
• BIR 2316 Submission - for those with previous
employer
05
• Enroll HMO Dependent within 30 days from
your hire date
• ATD and SOA - for those with existing loans
(SSS/HDMF)
• Enroll Beneficiary for Insurance
• Regularize Attendance through PeopleSoft or
download HYVE App 04

Complete the following Onboarding requirements as

this impacts your Background Verification Check
Please accomplish these within the first 2
weeks from your onboarding.
• Education and/or Employment proof
submission - if not submitted during
Onboarding; Raise an Amelia Ticket for any corrections if
• Pre-employment Medical Check completion necessary.

| Page 12
Amelia
Guide
Got a few more questions or requests? Raise your
queries through Amelia! Amelia is your virtual HR
advisor to help answer your queries, clarify policies &
concerns.

YOUR GUIDE TO AMELIA

Go to What-Up >
Click e-Space Click Amelia – FAQ BOT

Question On

• Deductions • Pay Deduction Queries

• 13th Month • 13th Month Queries
• Attendance • Attendance Dispute and Queries
PHL PAYROLL • Absence • Absence Dispute (Unpaid Leave Deduction)
• OT • OT Disputes and Queries
• Night Differentials • Night Differential Disputes
• PTO Encashment • PTO Encashment Queries

• Bereavement • Bereavement Requests

• Paternity • Paternity Leave Requests/Queries
• Maternity, Return from Maternity • Maternity Leave Requests/Queries
PHL BENEFIT • Solo Parent • Solo Parent Update Request's/ Leave Request
• HMO, HMO Top-Up • HMO Queries, Waiving of Hierarchy
• Insurance • Life & Accident Insurance Claims
• Magna Carta
• Tax • Tax Queries
• TIN • TIN Requests/ Updates
PHL STATUTORY
• SSS Salary Loan / Calamity Loan • SSS (i.e. Forms, Loans, Claims)
• HDMF Salary Loan / Calamity Loan • HDMF (i.e. Forms, Loans, Claims)
• Phil Health • Phil Health
• SSS Sickness • SSS Sickness

• Allowances • Allowance Reimbursements Requests

PHL REIMBURSEMENT • RAPID Test • RT/ RT-PCR Reimbursement Requests

• Joining Bonus, Application Status, • Queries on Referral Status, Pay, Application

PHL EMPLOYEE Referral Status, Referral Bonus and Other Concerns Related to Employee
REFERRALS Payout Referral Program

• Document Submission • Onboarding Requirements: Education /

PHL ONBOARDING & • Query Employment Document Submission
EXIT • Exit • Queries on Onboarding & Exit Requirements

| Page 13
 What’s Next?
1. Reset your password
2. Complete the self-paced New
Hire Orientation:
https://glint.edcast.com/pathways/a-quick-
guide-to-your-new-home-get