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ADM-201 Exam Questions, ADM-201 study materials. Salesforce Certified Administrator
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Exam : ADM-201

Title : Salesforce Certified


Administrator

Vendor : Salesforce

Version : DEMO

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NO.1 The DreamHouse Realty team has a master-detail relationship set up with open house as the
parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors
?
A. Indirect lookup
B. Cross-object formula field
C. Multi-select Picklist
D. Roll-up Summary.
Answer: B

NO.2 Universal Containers requires that when an Opportunity is closed won, all other open
opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
A. Outbound Message
B. Flow Builder
C. Quick Action
D. Workflow Rule
Answer: B

NO.3 The administrator for AW Computing is working with a user who is having trouble logging in to
salesforce.
What should the administrator do to identify why the user is unable to login?
A. Review the Password policies.
B. Review the password history.
C. Review the Security token.
D. Review the Login history
Answer: C

NO.4 Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Turn on Recurring Activities.
B. Enable Creation of Recurring Tasks.
C. Workflow rule to create recurring tasks.
D. Flow to create recurring tasks.
Answer: B

NO.5 Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data.
The administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
A. Change the dashboard to be a dynamic dashboard
B. Move the dashboard reports to the view-only folder.
C. Create a new report folder with viewer access.

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D. Move the dashboard to the user's private folder.


Answer: B,C

NO.6 The administrator at Ursa Major Solar has created a custom report type and built a report for
sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
A. The org has reached its limit of custom report types.
B. The custom report type is in development.
C. The report is saved in a private folder
D. The user's profile is missing view access.
Answer: C,D

NO.7 What data loss considerations should an administrator keep in mind when changing a custom
field type from Text to Picklist?
Choose 2 answers
A. Any list view based on the custom field is deleted.
B. Assignment and escalation rules may be affected.
C. There will be no data loss with use of a global value set.
D. Auto updates will be made to Visualforce references to prevent data loss.
Answer: A

NO.8 The Human resources department at Northern Trail outfitters wants employees to provide
feedback about the manager using a custom object in Salesforce. It is important that managers are
unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
A. Set the default external access to private.
B. Define a criteria-based sharing rules.
C. Configure an owner-based sharing rules.
D. Uncheck grant access using Hierarchies.
Answer: B

NO.9 An administrator is planning to use Data Loader to mass import new records to a custom
object from a new API.
What will the administrator need to do to use the Data Loader?
A. Use the Data Import Tool to mass import custom object records.
B. Reset their password and their security token.
C. Add a permission set that allows them to import data.
D. Append their security token at the end of their password to login.
Answer: B

NO.10 AW Computing would like to improve its Case Lightning record page by including:
* A filtered component to display a message in bold font when a case is saved as acriticalrecord type.
* A quick way to update the account status from the case layout.

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Which two components should an administrator use to satisfy these requests?


Choose 2 Answers
A. Rich text
B. Record details
C. Related List
D. Related Record
Answer: A,C

NO.11 Universal Containers (UC) customers have provided feedback that their support cases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for
more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
A. Case Dashboard Refreshes.
B. Case Escalation Rules.
C. Case Assignment Rules.
D. Case Scheduled Reports.
Answer: B

NO.12 Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Re-assign the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-open the Case.
Answer: B,D

NO.13 Universal Containers wants to provide reseller partners with discounted prices on the
products they purchase.
How should an administrator configure this requirement?
A. Use a different Opportunity record type.
B. Create a separate PriceBook for reseller partners.
C. Build separate reseller partner products.
D. Add a Partner_Discount_c field to the Opportunity
Answer: B

NO.14 What are two considerations an administrator should keep in mind when working with
Salesforce objects?
Choose 2 answers
A. Standard objects are included with Salesforce.
B. A new standard object can be created.
C. Only standard objects support master-detail relationships.
D. Custom and standard objects have standard fields.
Answer: A,D

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NO.15 The administrator at cloud kicks has been ask to change the company's Shoe style field to
prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
A. Reactivate the appropriate Shoe Style values after the field type changes.
B. Back-up the Shoe Style values in existing records.
C. Change the field type from a multi-select picklist field to a picklist field.
D. Select the "Choose only one value "checkbox on the pick list field.
Answer: C,D

NO.16 Universal Containers (UC) customers have provided feedback that their support cases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for
more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
A. Case Dashboard Refreshes
B. Case Escalation Rules
C. Case Scheduled Report
D. Case Assignment Rules
Answer: D

NO.17 Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on
the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
A. Filter Logic
B. Detail Column
C. Bucket Column
D. Group Rows
Answer: C

NO.18 Northern Trail Outfitters wants to calculate how much revenue has been generated for each
of its marketing campaigns.
How should an administrator deliver this information?
A. Add a Total Value Field on campaign and use a workflow rule to update the value when an
opportunity is won.
B. Perform periodic data job to update campaign records.
C. Create a roll-up summary field on Opportunity to Campaign.
D. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
Answer: D

NO.19 Ursa Major Solar wants to assist users with a guided expense report process to simplify
submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
A. Approval Process

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B. Flow Builder
C. Quick Action
D. Validation Rule
Answer: A,B

NO.20 An administrator is on a tight deadline to create dashboards for the sales and marketing
teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
A. Hire a Consultant to build the custom dashboards.
B. Train someone on the sales and marketing teams to build dashboards.
C. Check the AppExchange for prebuilt Solution that can be easily customized.
D. Build the dashboards manually to meet the deadline.
Answer: C

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