Nicu

Customer Service Representative bringing top-notch skills in oral and

written communication, active listening and analytical problem-

Alexandru solving skills. Enhances customer experiences by employing service-

oriented behaviors, understanding customer desires, ad providing

Negoita customized solutions to build loyalty. Dedicated Customer Service

professional with knowledge of service delivery and proven
Support Fundamentals multitasking abilities. Committed to maintaining professional
relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by
Contact
delivering quality service and unparalleled support. Proficient in
Address customer service best practices and related options.
Marasesti, 625200 Romania

Phone Work History

+40799071176

E-mail 2023-07 - Support Fundamentals

nicualex95_neg@yahoo.ro Current CGS Romania, Brașov
Assisted customers in identifying issues and
explained solutions to restore service and
Skills
functionality.
Complaint resolution Managed high levels of call flow and responded
to technical support needs.
Account management
2022-11 - Customer Care Representative
Sales expertise
2023-07 CGS Romania, Brașov
CRM Resolved concerns with products or services to
help with retention and drive sales.
Technical Support
Assisted call-in customers with questions and
AutoDesk Inventor orders.
Logged call information and solutions provided
Manufacturing process
into internal database.
controls
Helped large volume of customers every day with
Data analysis positive attitude and focus on customer
satisfaction.
CAD
Responded to customer needs through
Microsoft Office Suite competent customer service and prompt
problem-solving.
Mechanical engineering
2022-04 - Mechanical Engineer
Project Management 2022-07
Romseh Tools SRL, Focșani
2D and 3D modeling Wrote and revised maintenance procedures.
Conducted research to test and analyze
Microsoft Excel
feasibility, design, operation and performance of
AutoCAD equipment, components, and systems.
Altered and modified designs to meet
Malfunction troubleshooting requirements and eliminate malfunctions.
Evaluated damage and damage tolerance of
Heavy machinery operation
new composite material systems.
Written and verbal Properly loaded and unloaded materials in and
communication out of machines.
Moved finished work to correct staging area for
Quality assurance
disposition.

CNC machine operation Maintained tight tolerances with design

Tooling requirements
Technical Calibration
Performance Metric
Documentation
Product engineering
Quality inspections
ISO 9000 standards
Software
AutoCAD
specifications.
2018-12 - Mechanical Product Engineer
2021-08
Optimar Fish Handling SRL, Brăila
Drove continuous improvement culture in
engineering to provide clear product design
standards, improve manufacturability through
enhanced documentation and reduce
engineering cycle time.
Tested completed projects for functionality and
implemented changes to production methods to
rectify issues in final products.
Recommended solutions, built custom proposals,
prepared supporting information and delivered
presentations to boost sales.

Excellent Managed project deliverables for customer

orders.
Inventor Professional Drafted clear technical documentation, detailing

Excellent product design specifications.

Microsoft Excel
Education
Excellent

Microsoft Word 2010-09 - High School Diploma

2014-05
Excellent Liceul Tehnologic Eremia Grigorescu - Mărășești, VN

Microsoft Powerpoint 2014-10 - Bachelor of Science: Engineering And

2018-07 Management
Excellent
Universitatea Dunarea De Jos Galati
ACSS

Excellent
Certifications

Languages 2016-12 Marketing Google

2022-12 Utilizing mobile apps and Citrix platform apps

English

Excellent
French

Average Hobbies

Table tennis, soccer, watching movies and TV

shows, alternative music and indie collecting