M.
KARTHIKEYAN
Production Support Engineer
JOB OBJECTIVE
Dedicated and results-oriented
professional seeking challenging
opportunities as a Production Support
Engineer, Support Engineer at L2/L3
levels or with an organization of high
repute, preferably in Bangalore,
Chennai, or Kerala.
EDUCATION
 2019: B.Sc | Bharath College of
Science and Management,
Thanjavur, secured 75%
 2016: 12th | Govt.Higher
Secondary School, Paithamparai,
secured 85%
 2014: 10th | Govt. Higher
Secondary School, Paithamparai,
secured 92%
CORE COMPETENCIES
 Database Administration
 Performance Tuning
 Troubleshooting
 Backup and Recovery
 Scripting and Automation
 Incident Management
 Change Management
 Problem Management
 Client Communication
 Disaster Recovery Planning
 Service Improvement
 Vendor Interaction
TECHNICAL SKILLS
 Cloud Computing: Private Cloud
 Programing Languages: Oracle
SQL and PL/SQL, UNIX
 Database Management: Oracle
RDBMS (9i, 10g, 11g ,12c and 19c)
 Database Tools: Toad, SQL *Plus
and SQL Developer
SOFT SKILLS
 Communication Skills
 Strategic Thinking
 Problem-solving
 Attention to Detail
 Time Management
 Adaptability
 Team Collaboration
(+91) 7358314342
karthik04mano@gmail.com
PROFILE SUMMARY
 Strategic and results-driven Production Support Manager specializing in L2/L3 support with
Nearly 5 years of IT expertise in analyzing, designing, developing, enhancing, and maintaining
software products in Oracle SQL and PL/SQL.
 Skilled at managing support operations within Private Cloud infrastructure, ensuring high
availability and optimal performance.
 Proven track record of driving efficiency and exceeding operational goals through innovative
solutions in both Oracle and Private cloud environments.
 Proficient in Incident management, Change management, Problem management, Database
administration, Performance tuning, and Scripting, consistently delivering optimized production
support operations with expertise in Oracle SQL, PL/SQL, and Unix.
 Successfully led the development of Database objects and implemented advanced PL/SQL
concepts to optimize performance; exhibited leadership skills by providing 24/7 production
support, and collaboration skills in managing client interactions and providing on-site
coordination.
WORK EXPERIENCE
Technical Consultant | Blue Yonder (Triad Square) | June’22-Present
Key Result Areas:
 Spearheading initiatives to optimize and enhance systems within Blue Yonder (Triad Square),
focusing on leveraging advanced technical solutions to improve overall efficiency, performance,
and functionality.
 Providing expert technical consultation to clients at Blue Yonder (Triad Square), actively
participating in the analysis, design, and development of customized solutions.
 Ensuring seamless integration of technical strategies aligned with client objectives.
Projects Executed:
Client Name: Protect & Gamble
Project name: TMS Transportation Management
Role: Technical Consultant
Responsibilities:
 Understood and communicated business unit requests, actively participated in project teams
for the development of new systems.
 Addressed technical issues for customers spanning five regions, particularly those flagged as
failures, ensured swift resolution.
 Identified and resolved job running issues from servers, displayed a proactive approach to
maintaining system integrity.
 Responded promptly to client calls within prescribed time frames, prioritized effective
communication and customer satisfaction.
 Adhered to Runbook procedures, performed application support and recovery tasks, coupled
with advanced SQL proficiency, expert knowledge in PL/SQL, and a versatile skill set in data
handling.
 Displayed continuous system improvement, specialized in performance tuning, and exhibited
expertise in Cursors, Exception Handling, and Oracle Supplied Packages.
 Showcased proficiency in UNIX basics while working cohesively with Runbook procedures,
utilized advanced SQL techniques, and developed expertise in PL/SQL and diverse data handling.
Software engineer | Versuche Technologies | May’19 – Feb’22
Key Result Areas:
 Delivered high-quality software solutions, ensured adherence to best practices and project
requirements.
 Contributed to collaborative efforts within the team at Versuche Technologies, fostering
effective communication and teamwork to achieve project goals.
PERSONAL DETAILS
 Date of Birth: 4th September
1999
 Languages Known: English, Hindi
& Tamil
 Address: 3/166, West Street,
Paithamparai (PO), Musiri (TK),
Trichy (DT) - 621205
Projects Executed:
Client Name: TVS Logistics Service Limited, Chennai
Project Name: Booking Application
Role: Oracle PL/SQL Developer
Responsibilities:
 Contributed to the Creation of New Application Environments, ensured configuration
alignment with customer specifications.
 Conducted Daily Customer Meeting Sessions, facilitated effective communication and
collaboration through comprehensive minutes of meeting sessions.
 Led the designing advanced SQL queries, procedures, functions, packages, cursors, and
triggers to meet project requirements.
 Executed the creation of Materialized views and normal views where essential for fulfilling
business requirements.
 Employed bulk collection extensively in PL/SQL objects, significantly enhanced performance
and optimized data handling.
 Implemented Record and Table Structures: Created records, tables, and collections (including
nested tables and arrays) to enhance query performance by minimizing context switching.
 Exhibited a robust approach to error management using extensive Exception Handling,
streamlining the debugging process and displaying precise error messages within the
application.
 Managed Client Interactions and Onsite Coordination, ensured seamless communication and
collaborative project execution.