VANESSA PHAN

20 Estoril Terrace, Toronto, ON M6NE52

Cell: 647-679-7721
vananh0311@gmail.com

Professional Summary

An energetic hospitality professional with a blend of creativity, passion for exceeding guest service is seeking a
management position with a dynamic and progressive hospitality organization

Experience
Hostess January 2012 - May 2015
The Ritz Carlton - Toronto, ON

Assist servers and cashiers in the servicing of guests as needed

Attentive of guests' needs assist in providing a pleasant dining experience
Effectively communicate both verbally and written, with all level of employees and guests in an
attentive, friendly, courteous and service oriented manner
Maintain a friendly and warm demeanor at all times
Perform opening and closing duties according to established sidework checklist
Ensure quality control of menus with regard to cleanliness and appearance
Answer the telephone according to standards
Able to understand and apply complex information, data, etc. from various sources to meet appropriate
objectives

Housekeeping Manager February 2019 - Present

Homes By Idg - Toronto, ON

Assist staff with regularly cleaning, organizing, sanitizing, and maintaining all areas of the property
Balance inventory and ensure all rooms are properly serviced and turned over for new guests
Inspect cleanliness of hotel, including rooms, public areas and outdoor areas
Oversee all cleaning and maintenance activities
Responsible for guest expectations, cleanliness of guest rooms and public space
Worked closely with executive committee and ownership on long term projects and planning

Education
B.S. - BUSINESS ADMINISTRATION – Hotel January 2015
George Brown College, Toronto

Skills
Alcohol knowledge Attention to details
Bilingual Daily operations
Customer service Fine dining
Guest satisfaction Host
 Interpersonal skills Leadership experience
Microsoft Word POS
Overall cleanliness Quality standards

References

References provided upon request