Vanessa Phan (647-679-7721)

vananh0311@gmail.com

Hospitality and Culinary Arts professional seeking a role to develop my education and experiences in the
Hotel and Hospitality Industry

Highlights of Qualifications
• Excellent verbal and written communication skills
• Consistent attention to detail and accuracy
• Strong interpersonal and communication skills
• Polished, high-end demeanor, demonstrating tact, diplomacy, composure and discretion
• High degree of professionalism, comfortable working in an executive & corporate setting
• Previous receptionist experience, specifically handling multiple requests and managing
telephone lines
• Strong work ethic, "will do anything" attitude with flexibility to support requests outside of
considered job scope
• Demonstrates superior self-organization and prioritization of responsibilities and assignments
• Strong team player and works well with others by sharing responsibilities productively
• Proficient user of Microsoft Office tools, POS and OPEN TABLE
• Multi-lingual – English and Vietnamese fluency

Experiences
THE RITZ-CARLTON HOTEL
Toronto, Ontario, Canada
In-Room Dining Intern
Amenity Ambassador Intern
Hostess - TOCA Restaurant
• Organize and deliver to welcome amenities to guest rooms upon pre-arrival
• Maintain professionalism when greeting and attending guests to the hotel rooms and dining
rooms
• Ensure accurate amenities report daily to guest folios
• Update continuously current hotel guest folios to ensure excellent guest experience
• Maintain and update current food and beverage trends, local events, venues in the city

HOMES by IDG INC.

AIRBNB
Toronto, Ontario, Canada
FOH & BOH Assistant
(January 2019 - Present)
• Arrange keys and restock amenities upon guest arrivals
• Restock housekeeping stocks and deep clean the house and rooms to ensure cleanliness using
sanitaries during COVID-19
• Provide extra stocks such as linens, towels, shopping lists and other needs to fulfill special
needs of the guests
• Supervise other housekeepers in their duties and ensure that they perform to the prescribe
standards

Education
Hotel and Hospitality Management Graduated
GEORGE BROWN COLLEGE
Hospitality and Culinary Management School

Skills
• Trained in OPERA, PMS, MICROS and OPEN TABLE software
• Emergency First AID CPR/AED certificate,
• SmartServe Ontario Certification
• TranCan INC. Food Handler Certification