MICHAEL DAWSON
PROFESSIONAL SUMMARY
mdcanmale@gmail.com
6477616447
Toronto, ON M4Y 2P3
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EDUCATION
Associate of Arts: Creative And
Fine Arts
St. Lawrence College,
Kingston, ON, September 1998
Hardworking enthusiastic Bartender/Server with over 10 years experience in Night
clubs, Pubs, casual and fine dinning establishments .Committed to upholding highest
standards of customer service while ensuring a safe, clean and well organized work
place for staff and customers alike.
A friendly , outgoing and positive personality with a strong work ethic and the ability to
work long hours i believe that i would prove to be a great asset to you establishment
and would very much like to have the opportunity to do so.
Please do consider myself for a Bartender / Server position as im ready, willing and able
to meet with you to discusses moving forward to gain full-time employment. .
SKILLS
• Excellent human relation and • Cash Handling
communication skills
• Vast knowledge of Art and Antiquities
• High energy and friendly out going • Outdoors man
personality
• Very skilled with power tools and
• Bartending and Mixology construction
• Customer Service
• Creative and fine arts degree
WORK HISTORY
Season's Restaurant / Pool Bar - Bartender /Server Manager, Millgrove, ON
• Organized bar inventory and storage procedures to keep stock within optimal
levels and meet expected customer demands.
• Served high customer volumes during special events, nights and weekends.
• Performed opening and closing duties, printing sales reports, setting up for
incoming shift, preparing cash drawers and taking inventory.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Assisted servers with specialty drinks orders by preparing on-demand items
without delay.
• Worked with POS system to place orders, manage bills and handle complimentary
items.
• Increased sales significantly by upselling higher-end products to customers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully
increasing referrals and walk-in business.
 • Maintained order efficiency and accuracy through clear communication with
kitchen staff, earning numerous recommendations from satisfied customers.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and
fruits.

Gladaman's Den - Bar Manager, Toronto, ON

• Checked ID cards and verified bar guests were of legal age.
• Ensuring the establishment is clean and meets all health and safety standards.
• Maintained high standards of customer service by greeting costumers promptly in
a friendly and welcoming manner, recommending drink and cocktail choices and
informing them of any drink specials.
• Closed out cash register and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer
regulations.
• Created effective employee schedules maintaining coverage at peak times and
minimizing labor costs.
• Increased profits with enhanced inventory oversight and strategic pricing
adjustments.

Casey's Bar and Grill - General Manager, Toronto, ON

• Prepared annual budgets with controls to prevent overages.
• Maximized operational excellence mentoring personnel on management
principles, industry practices and company procedures.
• Developed and maintained relationships with customers and suppliers through
account development.
• Implemented operational strategies and effectively built customer and employee
loyalty.
• Reduced costs, managed delivery schedules and performed risk analysis to
improve overall profitability.
• Assessed reports to evaluate performance, develop targeted improvements and
implement changes.
• Evaluated suppliers to maintain cost controls and improve operations.
• Orchestrated positive customer experiences by overseeing every area of
operations.
• Oversaw balancing of cash registers, reconciled transactions and deposited
establishment's earnings to bank.
• Set clear expectations and created positive working environment for employees.
• Verified accurate records and sufficient supplies by conducting regular inventories
of food, beverages, glassware and other materials.
• Maintained facility and grounds to present positive image.
• Carefully interviewed, selected, trained and supervised staff.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each
customer received exceptional food and service.
• Quickly identified problem situations and skillfully resolved incidents to
satisfaction of involved parties.