SHIELA ARELLANO

209.423.3962 | SHEILAMAY9986@GMAIL.COM
STOCKTON, CA

EXPERIENCE

FRONT END SUPERVISOR • ROSS • JULY 2019 – CURRENT

• Built and maintained strong customer relations
• Handled cash and card transactions
• Organized and restocked inventory
• Oversaw the training of new, potential employees
HARD SKILLS
SERVER/HOSTESS • SNO-CRAVE TEA HOUSE • SEPT 2015 – JAN 2016
• Engaged with customers in person/on the phone
• Bilingual
• Built and maintained strong customer relations by resolving their
• Typing (70-80 WPM)
concerns to the best of my ability
• Point of Sale Systems
• Oversaw the training of new, potential employees
• Written Communication
• Ensured the cleanliness of the storefront

SOFT SKILLS VOLUNTEER EXPERIENCE

SECOND HARVEST FOOD BANK • 2018-2019
• Oral Communication • Inspected products for quality control
• Leadership • Interacted and engaged with a diverse group of people
• Organization • Collaborated with fellow volunteers to increase efficiency
• Hospitality • Recorded inventory
• Detail-Oriented
• Active Listening SANTA CLARA VALLEY MEDICAL CENTER • 2014-2015
• Adaptable • Interacted with people from various socio-economic and cultural
• Conflict Resolution backgrounds
• Efficient • Collaborated with fellow volunteers to conduct research
• Responsible for restocking exam rooms with the necessary supplies

EDUCATION
BUSINESS ADMIN/MARKETING • MAY 2020 • SAN JOSE STATE UNI
3.65 GPA | Dean’s Scholar | Relevant Coursework: Professional & Business
Ethics, Intro to Leadership & Innovation, Public Speaking, Fundamentals of
Organizational Behavior, Fundamentals of Operations Management, and
more.