PAULETTE GONZALEZ-CEDENO

CONTACT PROFILE
222-222-2222 High-energy restaurant worker with the drive to provide the community with
great service and high-quality products. Friendly, warm, able to connect with
xxxxxxx@email.com
people from all walks of life. A manager for a combined three years, leading
6235 Main Street with high standards and empathy, always an ally for the team. Hard-working,
Orlando, FL 22222 willing to help through all circumstances, able to work in high-stress
situations, and able to adapt quickly to new environments.

SKILLS EXPERIENCE

◦ Serve-Safe Certified Starbucks Coffee Company – Barista Trainer

◦ Bilingual: English and Spanish
◦ Multi-Tasking
◦ Interpersonal Communication Skills
◦ Team Building/Bonding
◦ Attention to detail
EDUCATION
Arizona State University
May 2023
B.A. Restaurant Management
GPA 3.4
Orlando, FL Jan 2018-present
As a Barista Trainer:
• Connected with customers collectively with the team to build OPS
Excellence, with Customer Connections and Cleanliness scores steadily
rising two points per month
• Trained six employees, four of whom became strong assets
As a Shift Supervisor:
• Gained one year of management experience
• Used suggestive selling to increase sales of food to an average of 60
Food UPH daily, which helped the store rise to the top of the district in
food growth
• Learned Inventory Management, including ordering, receiving,
organizing, and accounting for waste or lost product through the
Inventory Management System
• Developed problem-solving skills by resolving difficult Customer
Service situations and other challenging circumstances

Valencia College McDonald’s Corporation – Swing Manager

Dec 2014
A.A. General Studies
GPA 3.63
ACHIEVEMENTS
Partner of the Quarter – Starbucks 2018
Won Ronald McDonald’s House Charity
Fundraising Competition – McDonald’s 2015
Employee of the Month – McDonald’s 2014
President’s Honor List – Valencia College
2013-2014, three consecutive semesters
Orlando, FL Feb 2013-Feb 2018
As a Swing Manager:
• Gained two years of management experience
• Passed the Brand Standard Visit in 2017 with scores including 100% in
Food Safety, 95% in Cleanliness, and 98% in Service
• Cash Handling, including paring tills, completing deposits, and coin
orders
• Troubleshooting through incidents of equipment and system
malfunctions
• Working in a fast-paced environment with four channels of service:
lobby, drive-thru, mobile orders, and delivery through Uber Eats
As a Crew Trainer
• Learned and trained in all service and kitchen positions
• Refreshed employee knowledge of procedures through company
provided training tools and handouts