Irene Nadonza Carino

Houran Residence Towers

Manama, Kingdom of Bahrain
Mobile No. 973-33866761
Email Add: icarino67@gmail.com

Personal Data:

Status : Single
Birth Date : July 29, 1989
Weight : 57 kg.
Height : 5’3 inches.
Nationality : Filipino
Religion : Catholic

Academically qualified employee with abroad background of experiences and proven tracked
record of accomplishment in customer service and training.

Career Objective:

To utilize and develop my skills set by working in your esteemed organization.

Key areas of competence:

1 Highly experienced in customer service and contact and relations, both personal and by
telephone.
2 Sensitive to customer needs and dedicated to a customer services.
3 Completely familiar with social and business culture of the Middle East.
4 Excellent communicator with strong presentation and interpersonal skills.
5 Highly result focused driven team player.
6 Ability to work under pressure.
7 Fluent in English, Tagalog, Cebuano, basic in Arabic.

Relevant Qualifications and Achievements:

Secondary Education Diploma

San Roque National High School
Alburquerque Bohol, Philippines
SY 2002-2006
Associate in Hotel & Restaurant Management - Graduated
University of Cebu
Cebu City, Philippines
June 2006-October 2009

Relevant Experience:
Various Companies
2008 to Present

➢ Housekeeping Attendant
Houran Residence Towers, Affiliated Company of The Ritz-Carlton Bahrain
Manama Kingdom of Bahrain
November 2015 -Present
 Brief Job Description:

• Responsible for cleaning all assigned guestrooms or apartment, corridors and floor
public areas.
• Well informed about the Houran Towers, policies and procedure and able to answer
guest inquiries in a polite and courteous with guest.
• Maintains a good flow of communications with our floor supervisors and
housekeeping office to be able to act immediately on any services needed to fulfill.
• Maintains and care about the equipment use in cleaning the areas of responsibilities.
Assists in the control of guest amenities and cleaning supplies and participate on
cost saving drive.
• Attends training sessions, which are required to take.
• Reports and returns lost and found items to the floor supervisor right away.
• Cleans the room according to standard procedure and make sure used and
incomplete amenities and replenished, reports any unusual and suspicious item on
guestroom, and other areas on the floor.
• Carries out additional duties assigned by the Housekeeping Floor Supervisor.
• Perform all tasks as detailed in daily task list
• Maintain cleanliness and tidiness of work area of all times

➢ Production Operator
Mactan Economic Zone
Mactan Lapu Lapu City Philippines
February 2013 – November 2013

Brief Job Description:

• Setup the production equipment and supplies before executing the job orders.
• Operate equipment safely and effectively for production processing.
• Ensure that equipment are maintained in good and safe working condition.
• Inspect equipment to identify any replacements, malfunctions and repairs.
• Perform regular equipment maintenance to ensure production capacity and quality
• Repair and clean the equipment when needed.
• Work under the guidance of Supervisor to perform and complete the assigned duties
in timely manner
• Maintain the work area clean, safe and organized.

➢ Promodiser / Merchandiser
Artes De Ayer Furniture
Cebu Business Center Park
Ayala Center Cebu City Philippines
May 2011 – November 2011

Brief Job Description:

• Provide excellent customer service by ensuring thorough product knowledge and

provide technical assistance to the customer as needed.
• Explain to the customers in detail the warranties and replacement parts.
• Ensure that all customer queries are well handled.
• Maintain rapport with the store managers and other store personnel.
 • Review product portfolio as needed to ensure that all questions about the product
will be well handled.
• Monitor regularly the repairs submitted to and done by the after sales service.
• Respond to customer inquiries both personal or telephone.

➢ Service Crew
Dessert Factory
2nd Level Food Entertainment
Ayala Mall
May 2009 - November 2009

Brief Job Description:

• Welcome customers and help determine their orders.

• Taking Orders from customers in a professional manner.
• Informed customers of daily specials
• Presented menus to patrons and answered questions about menu items, made
recommendations upon request.
• Presented menus to patrons and answered questions about menu items, made
recommendations upon request.
• Assuring customers satisfaction and anticipating their needs.
• Cleaned wait station, wiped counter, cleaned soda, coffee, juice machines.
• Prepared restaurant for next shift filled condiments, rolled silverware etc…
• Clean and arrange eating, service, and kitchen spaces.

➢ Food Server (Internship)

A Taste of Mandarin
Gaisano Country Mall
Banilad Cebu City Philippines
September 2008 - March 2009

Brief Job Description:

• Clean and arrange eating, service, and kitchen spaces

• Welcoming the customer with a smile and in a friendly atmosphere.
• Take food and drink orders from customers accurately and with a positive attitude.
• Write patrons' food orders on order slips, memorize orders, or enter orders into
computers for transmittal to kitchen staff.
• Clean and arrange eating, service, and kitchen spaces.
• Knowledge of the menu, with the ability to make suggestions.
• Help food preparation staff when necessary

Reference upon request: