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  • Ferron Resume

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    Jessica Ferron is seeking a challenging position in a full service hotel to apply her front desk and hospitality management skills. She has over 5 years of experience in front desk roles at hotels in Salt Lake City, including as a front desk supervisor. Her qualifications include proficiency in hotel systems, balancing checkbooks, customer service, and achieving budget goals. She is fluent in English, Spanish, and French and has led front office agent training.

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    Jessica Ferron is seeking a challenging position in a full service hotel to apply her front desk and hospitality management skills. She has over 5 years of experience in front desk roles at hotels in Salt Lake City, including as a front desk supervisor. Her qualifications include proficiency in hotel systems, balancing checkbooks, customer service, and achieving budget goals. She is fluent in English, Spanish, and French and has led front office agent training.

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    55 views2 pages

    Ferron Resume

    Uploaded by

    api-310030048
    Jessica Ferron is seeking a challenging position in a full service hotel to apply her front desk and hospitality management skills. She has over 5 years of experience in front desk roles at hotels in Salt Lake City, including as a front desk supervisor. Her qualifications include proficiency in hotel systems, balancing checkbooks, customer service, and achieving budget goals. She is fluent in English, Spanish, and French and has led front office agent training.

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    JESSICA FERRON

    1028 S. West Temple SLC, UT 84101 (801)310-7164 thejessicaf@gmail.com

    Objective
    Obtain challenging position in full service hotel to apply my knowledge and
    skills in a Front Desk setting and to further my competency skills in hospitality
    management.

    Qualifications

    Proficiency in Microsoft Office


    Experience with Opera, Micros, Sabre
    Fluent in English, Spanish, and French
    Balancing a department checkbook
    Customer Service skills
    Professional phone etiquette
    Consistency achieving budget goals set for department

    Work Experience
    Radisson Hotel

    April 2010-Current

    Front Desk Supervisor


    SLC, UT
    Assists guests check in and check out
    Helps guests over the phone with inquiries regarding their reservation
    Works upselling room types and group sales
    In charge of Supervisor Callbacks
    Works with Accounting to settle guests accounts and process refunds
    Front desk contact for VIP and special needs guests
    Led training for new Front Office agents

    Pinnacle Security

    May 2011-August 2011


    Compliance Agent
    Orem, UT
    Participated in the Discovery process for the legal department
    Investigated customer complaint and incidents filed against sales
    representatives

    Filed reports and processed fines against Sales Representatives for


    misconduct

    Sheraton Hotels

    May 2010-June 2011


    PBX/Front desk agent
    SLC, UT
    Provided customer service over the phone to guests
    Dispatched different departments to ensure all guests needs were met
    Proficiency in operating telephone and switchboards
    Recorded and delivered wake up call alarms

    Education

    Utah Valley University

    August 2007-April 2009

    General Education
    Orem, UT

    University of Utah

    Film Studies, Minor in French


    SLC, UT

    References
    Available upon request

    August 2009-Current

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