Atpi Eod Report 11.01.2023

ID Customer TerminalNaTerminalName:LoTitle CustomerReferen DateTimeReported
7 ATPI 72700037 NOVA 1 Paper low 2.02302213E+15 3/3/2023 16:08

8 ATPI 72702268 NORTH OLYMPUSPaper low 2.02302273E+15 3/3/2023 16:09
9 ATPI 72701186 BAGBAG Receipt paper low2.02303043E+15 3/4/2023 3:44
10 ATPI 72702268 NORTH OLYMPUSCRW HW ERROR 2.02303063E+15 3/6/2023 11:39
11 ATPI 71402199 LLANO ELEMENTAReceipt paper out2.02303083E+15 3/8/2023 12:07
12 ATPI 72702268 NORTH OLYMPUSCRW HW ERROR 2.02303083E+15 3/8/2023 15:53
13 ATPI 72700160 SAN BARTOLOMEPAPER LOW, CASS2.02303133E+15
15 ATPI 72701452 SAUYO Receipt paper low2.02303173E+15 3/17/2023 16:48
16 ATPI 72701156 RP GULOD PAPER OUT / CA2.02303203E+15 3/20/2023 13:23
17 ATPI 72701764 REBISCO Recept paper low2.02303213E+15 3/21/2023 8:19
18 ATPI 72702268 NORTH OLYMPUSPAPER LOW 2.02303213E+15 3/21/2023 10:20
19 ATPI 72703732 TS CRUZ NOVA Receipt paper out2.02303213E+15 3/21/2023 15:20
21 ATPI 72703351 NOVA 5 Receipt paper low2.02303243E+15 3/24/2023 15:47
22 ATPI 72702806 FATIMA LAGRO Receipt paper out2.02303243E+15 3/24/2023 18:20
23 ATPI 72701825 SPRINGFIELD Receipt paper low2.02303293E+15
24 ATPI 71402199 LLANO ELEMENTARECEIPT PAPER O2.02303313E+15
25 ATPI 72700733 FOREST HILL Receipt Printer H 2.02304013E+15 4/1/2023 15:50
26 ATPI 72702268 NORTH OLYMPUSPaper out 2.02304083E+15 4/8/2023 16:44
27 ATPI 72700125 JP RAMOY Paper low 2.02304103E+15 4/10/2023 17:00
28 ATPI 72701452 SAUYO Receipt paper out2.02304113E+15 4/11/2023 15:40
29 ATPI 72700150 ZABARTE PAPER LOW 2.02304133E+15 4/13/2023 12:53
31 ATPI 72701061 KINGSPOINT SLM assist 2.02304153E+15 4/15/2023 10:17
32 ATPI 72702308 JORDAN HEIGHTSPaper low 2.02304163E+15 4/16/2023 15:42
34 ATPI 72700150 ZABARTE ATM Manual Rest2.02304203E+15 4/20/2023 11:11
35 ATPI 72702268 NORTH OLYMPUSPAPER OUT 2.02304243E+15 4/24/2023 13:00
36 ATPI 72700125 JP RAMOY Receipt paper out2.02304283E+15 4/28/2023 20:18
37 ATPI 72701764 REBISCO Receipt Printer H 2.02304283E+15 4/28/2023 20:51
38 ATPI 71402199 LLANO ELEMENTAReceipt Printer H 2.02304293E+15 4/29/2023 15:24
39 ATPI 72700704 MINDANAO AVENReceipt paper out2.02304273E+15 4/29/2023 14:45
40 ATPI 72700160 SAN BARTOLOMEPaper low 2.02304303E+15 4/30/2023 16:54
41 ATPI 72703732 TS CRUZ NOVA RECEIPT PRINTE 2.02305013E+15
42 ATPI 72703351 NOVA 5 PAPER OUT / CASS2.02305023E+15 5/2/2023 16:20
43 ATPI 72701825 SPRINGFIELD Receipt paper out2.02305123E+15 5/12/2023 11:21
44 ATPI 72701061 KINGSPOINT Receipt paper out2.02305143E+15 5/14/2023 13:13
45 ATPI 72702676 FAIRVIEW TERRACReceipt printer er2.02305143E+15 5/14/2023 13:17
46 ATPI 72700125 JP RAMOY Receipt paper low2.02305153E+15 5/15/2023 9:39
47 ATPI 72702308 JORDAN HEIGHTSPAPER OUT 2.02305203E+15
49 ATPI 72702806 FATIMA LAGRO PAPER OUT 2.02305223E+15 5/23/2023 10:06
51 ATPI 72701452 SAUYO PAPER OUT 2.02305263E+15
52 ATPI 72700037 NOVA 1 RP out 2.02305273E+15
53 ATPI 72701186 BAGBAG PAPER OUT 2.02305293E+15 5/29/2023 16:36
54 ATPI 72700704 MINDANAO AVENCRW HW ERROR 2.02305293E+15 5/29/2023 17:25
55 ATPI 72702393 NIGHTINGALE QUReceipt paper out2.02305303E+15 5/30/2023 15:18
56 ATPI 72700125 JP RAMOY PAPER OUT 2.02305313E+15 6/2/2023 9:02
57 ATPI 72701061 KINGSPOINT P15 - RETAIN BIN 2.02306043E+15 6/4/2023 11:16
58 ATPI 72700704 MINDANAO AVENReceipt Paper out2.02306083E+15 6/8/2023 16:39
59 ATPI 72702268 NORTH OLYMPUSReceipt paper out2.02306073E+15 6/8/2023 18:00
60 ATPI 72702676 FAIRVIEW TERRACRP out 2.02306083E+15 6/9/2023 11:59
62 ATPI 72702308 JORDAN HEIGHTSPAPER OUT 2.02306163E+15 6/16/2023 16:05
64 ATPI 72702268 NORTH OLYMPUSReceipt paper out2.02306213E+15 6/21/2023 11:01
65 ATPI 72700125 JP RAMOY PAPER OUT 2.02306263E+15 6/26/2023 18:36
66 ATPI 72701061 KINGSPOINT Receipt paper out2.02307033E+15 7/3/2023 17:24
67 ATPI 72700733 FOREST HILL Receipt replenis 2.02307043E+15 7/4/2023 16:50
68 ATPI 72701764 REBISCO Receipt paper low2.02307093E+15 7/9/2023 17:48
69 ATPI 72701156 RP GULOD Paper media jam 2.02307103E+15 7/10/2023 16:12
70 ATPI 71402199 LLANO ELEMENTARECIEPT PAPER O2.02307113E+15 7/11/2023 11:48
71 ATPI 72703351 NOVA 5 Receipt replenis 2.02307113E+15 7/11/2023 18:09
72 ATPI 72702308 JORDAN HEIGHTSRECEIPT PAPER L 2.02307133E+15
73 ATPI 72703732 TS CRUZ NOVA Receipt paper out2.02307173E+15 7/17/2023 16:16
74 ATPI 72700704 MINDANAO AVENPAPER LOW 2.02307183E+15 7/18/2023 12:06
75 ATPI 72700037 NOVA 1 Receipt paper out2.02307193E+15 7/19/2023 13:34
76 ATPI 72700733 FOREST HILL Card reader error2.02307213E+15 7/21/2023 12:32
77 ATPI 72702806 FATIMA LAGRO Receipt paper low2.02307223E+15 7/22/2023 20:28
78 ATPI 72700733 FOREST HILL CHECKING OF PO 2.02307243E+15 7/24/2023 17:10
79 ATPI 71402199 LLANO ELEMENTAReceipt paper re 2.02307263E+15 7/26/2023 14:30
80 ATPI 72700125 JP RAMOY Receipt paper out2.02307283E+15 7/28/2023 8:57
81 ATPI 72702308 JORDAN HEIGHTSReceipt paper low2.02308053E+15 8/5/2023 17:30
82 ATPI 72700037 NOVA 1 Receipt paper low2.02308113E+15 8/11/2023 8:40
83 ATPI 72700733 FOREST HILL Receipt paper low2.02308113E+15 8/11/2023 8:41
84 ATPI 72701764 REBISCO Receipt paper out2.02308113E+15 8/11/2023 9:51
85 ATPI 72703351 NOVA 5 Receipt paper out2.02308193E+15
86 ATPI 72703732 TS CRUZ NOVA RECEIPT PAPER O2.02308273E+15
87 ATPI 72701061 KINGSPOINT Receipt paper low2.02308273E+15 8/28/2023 1:01
88 ATPI 71402199 LLANO ELEMENTAPaper low 2.02308283E+15 8/28/2023 13:52
89 ATPI 72702308 JORDAN HEIGHTSReceipt paper out2.02308293E+15 8/29/2023 13:43
90 ATPI 72700125 JP RAMOY RECEIPT PAPER O2.02308293E+15 8/29/2023 16:33
91 ATPI 72701156 RP GULOD RECEIPT PRINTE 2.02309083E+15 9/8/2023 17:40
92 ATPI 72702268 NORTH OLYMPUSReceipt paper out2.02309173E+15
93 ATPI 72702268 NORTH OLYMPUSPaper out 2.02309303E+15 9/30/2023 0:00
94 ATPI 72702268 NORTH OLYMPUSReceipt paper re 2.02310183E+15 10/18/2023 19:14
95 ATPI 71402199 LLANO ELEMENTAReceipt paper low2.02310203E+15
97 ATPI 72702268 NORTH OLYMPUSReceipt paper low2.02310183E+15 10/23/2023 8:00

98 ATPI 72700125 JP RAMOY Receito paper out2.02310173E+15
99 ATPI 72700160 SAN BARTOLOMEreceipt paper low2.02310183E+15 10/28/2023 9:23
100 ATPI 72702676 FAIRVIEW TERRACReceitp paper out2.02310163E+15 10/28/2023 9:23
101 ATPI 72702308 JORDAN HEIGHTSReceipt paper low2.02310193E+15 10/28/2023 9:23

102 ATPI 72702268 NORTH OLYMPUSCard reader error2.02310313E+15 10/31/2023 22:08
DateTimeOnsite DateTimeCompletDescription
3/4/2023 17:53 3/4/2023 18:01 DATE: 03/04/2023
SITE: 7 BANKS NOVA 1 BRANCH
SERIAL/MODEL:HITACHI-TS-EA43
PROBLEM:Paper low
TRAVEL TIME:17:22-17:53
REPAIR TIME:17:55-18:01
ATM online
screen online
card reader light on
cpu status normal sound.
modem status online
REF%232023022129002322
TS%23200002
ISOLATION:
-ATM online upon arrival
-card reader ok
-sop mode
-new thermal paper installed
-print counters
-top cass empty
-2nd cass empty
-3rd cass error
-atm online
-witness transaction
topper are in good condition

lights are good
decals are in good condition
3/4/2023 18:33 3/4/2023 18:44 DATE: 03/04/2023
SITE: 7 BANKS NORTH OLYMPUS BRANCH
PROBLEM: Paper low
ATM online
screen online
modem status online
REF%232023022729012721
TS%23
ISOLATION:
-card reader ok
-sop mode
-atm already have a thermal paper
-print counters
-top cass empty
-4th cass error
-atm online
-witness transaction

lights are good
RECOMMENDATION:
3/4/2023 17:12 3/4/2023 17:22 DATE: 03/04/2023
SITE: 7 BANKS BAGBAG BRANCH
TID:71402199
PROBLEM: RPO
ATM online
screen online
modem status online
REF%232023030429003709
TS%2320001
ISOLATION:
-card reader ok
-sop mode
-print counters
-atm online

lights are good
RECOMMENDATION:
ATM online
3/6/2023 13:24 3/6/2023 14:49 FLM UPDATE
DATE: 03/06/2023
SITE: 7 BANKS NORTH OLYMPUS
PROBLEM:hw error media jammed
ATM online
screen online
modem status online
REF%232023030629002304
TS%23
ISOLATION:
-card reader ok
-sop mode
-card reader error
-reset card reader
-card reader ok
-print counters
-3rd cass error
-4th cass error
-clear path ok
-atm online
-atm unable to dispense cash
-atm checking,clear path ok
-another hw error encounter
-reset card reader
-card reader ok
3/8/2023 13:07 3/8/2023 13:13 FLM UPDATE DATE:
03/08/2023 SITE: 7 BANKS Llano
elementary school BRANCH SERIAL/MODEL:HITACHI-TS-EA43 TID:71402199 PROBLEM:rpo TRAVEL TIME:12:13-13:07 REPAIR
TIME:13:07-13:13
ATM online screen online card
reader light on cpu status normal
sound. modem status online
REF%23202303082900 TS
%23200004
ISOLATION: -ATM online upon
arrival -card reader ok -sop
mode -new thermal paper
installed -print counters -top cass
empty -2nd cass op -3rd cass
empty -for cass loading -atm
online
topper are in good condition lights
are good decals are in good
condition
RECOMMENDATION: ATM online
for cash loading
F.E NAME: Keven Bonerick Espiritu
03/08/2023 SITE: 7 BANKS NOVA 1
BRANCH SERIAL/MODEL:HITACHI-TS-
EA43 PROBLEM:/hw error TRAVEL
TIME:16:02-16:46 REPAIR TIME:16:46-
16:57
reader light off cpu status normal
REF%232023030829004862 TS
%23
arrival -card reader lights off -sop
mode -print counters -card reader
error -reset card reader -removed
jammed -reset card reader -clear
path ok -atm online -witness
withdrawal
condition
RECOMMENDATION: ATM
online
03/13/2023 SITE: 7 BANKS SAN
BARTOLOME BRANCH 
REF%232023031329004218 TS
%23200003
inop -atm online -witness
withdrawal
condition
online
03/17/2023 SITE: 7 BANKS SAUYO
EA43 TID:72701452 PROBLEM:rp
low TRAVEL TIME:16:53-17:47 REPAIR TIME:17:47-18:00
REF%232023031729005693 TS
%23200005
installed -print counters -no error
found -atm online -witness
withdrawal
condition
online
F.E NAME: Keven Bonerick Espirit
3/20/2023 14:16 3/20/2023 14:27 FLM UPDATE
DATE: 03/20/2023
SITE: 7 BANKS RP Gulod
TID:72701156
PROBLEM:rp low
ATM online
screen online
modem status online
REF%232023032029002475
TS%23200006
ISOLATION:
-card reader ok
-sop mode
-print counters
-top cass empty
-4th cass empty
-3rd cass inop
-atm online

lights are good
03/21/2023 SITE: 7 BANKS REBISCO
/>REPAIR TIME:09:37-09:44
REF%232023032129000895 TS
%23200007
arrival -signage "no cash" -signage
removed -card reader ok -sop
installed -print counters -2nd cass
empty -4th cass inop -3rd cass
inop -atm online
condition
online
03/21/2023 SITE: 7 BANKS NORTH
OLYMPUS BRANCH PROBLEM:RP LOW TID:72702268 TRAVEL TIME:11:13-
11:30 REPAIR TIME:11:30-11:40
REF%232023032129002124 TS
%23200000
arrival -card reader lights on -sop
withdrawal
condition
online
3/21/2023 17:00 3/21/2023 17:25 FLM UPDATE
DATE: 03/21/2023
SITE: 7 BANKS TS CRUZ BRANCH
TID:72703732
PROBLEM:rp low
ATM online
screen online
modem status online
REF%232023032129004499
TS%23200008
ISOLATION:
-card reader ok
-sop mode
-removed paper jam
-print counters
-top cass empty
-atm online
-witness withdrawal

lights are good
RECOMMENDATION:
ATM online
F.E NAME: Keven Bonerick Espiritu

low/PAPEE MEDIA JAM TRAVEL
17:03
REF%232023032429004181 TS
%23200010
installed -removed paper jam -
print counters -2nd cass empty -
atm online -witness withdrawal
condition
online
03/24/2023 SITE: 7 BANKS FATIMA
LAGRO BRANCH TID:72702806 PROBLEM:rp out 
REF%232023032429005063 TS
%23200009
inop -2nd cass empty -atm
online -witness withdrawal
condition
online
3/29/2023 8:38 3/29/2023 8:46 DATE: 03/29/2023 SITE: 7 BANKS
SPRING FIELD BRANCH TID:72701825 PROBLEM:RP
LOW TRAVEL TIME:07:38-08:38 REPAIR TIME:08:38-08:46
 
 
REF%232023032929000862 TS
%23200012
 
installed -print counters -no error
found -atm online -witness
withdrawal
 
condition
 
online
 
Llano elementary school BRANCH TID:71402199 PROBLEM: RECEIPT
PAPER OUT TRAVEL TIME:18:13-
20:02 REPAIR TIME:20:02-20:10
 
 
REF%232023033129005077 TS
%23200011
 
empty -atm online -witness
withdrawal
 
condition
 
online
 
4/1/2023 17:45 4/1/2023 17:55 ETA: Today at 1750H 


FLM UPDATE 

DATE: 04/01/2023 
SITE: 7 BANKS FORESTHILL BRANCH 
SERIAL/MODEL:HITACHI-TS-EA43 
TID:72700733 
PROBLEM:rpo 
TRAVEL TIME:16:38-17:45 
REPAIR TIME:17:48-17:57 
ATM online 

screen online 
card reader light on 
cpu status normal sound. 
modem status online 
REF%232023040129004686 
TS%23200013 
ISOLATION: 
-ATM online upon arrival 
-card reader ok 
-sop mode 
-new thermal paper installed 
-print counters 
-top cass empty 
-atm online 
-witnessed withdrawal 
topper are in good condition 

lights are good 
decals are in good condition 
RECOMMENDATION: 
4/8/2023 18:19 4/8/2023 18:27 ETA: Today at 1844H 


FLM UPDATE 
DATE: 04/08/2023 

PROBLEM:RPO 
TID:72702268 
ATM online 

screen online 
REF%232023040829003531 / 0026
TS%23200014 
ISOLATION: 
-card reader lights on 
-sop mode 
-cash info 
-2nd cass inop 
-3rd cass empty 
-4th cass empty 
-atm online 
-for cash loading 

4/10/2023 18:19 4/10/2023 18:27 DATE: 04/10/2023 SITE: 7 BANKS JP
RAMOY BRANCH PROBLEM:RP Low TID:72700125 
 
 
REF%232023041029004534 TS
%23200015
 
installed -print counters -cash
info -no error found -atm
 
condition
 
online
 
4/11/2023 17:00 4/11/2023 17:07 ETA: Today at 1740H 


FLM UPDATE 
DATE: 04/11/2023 
SITE: 7 BANKS SAUYO BRANCH 
TID:72701452 
PROBLEM:rpo 
ATM online 

screen online 
REF%232023041129003499 
TS%23200019 
ISOLATION: 
-sop mode 
-cash info 
-no error found 
-atm online 
-witness withdrawal 

04/13/2023 SITE: 7 BANKS JP RAMOY
EA43 PROBLEM:RP Low REPAIR TIME:14:00-14:30
REF%232023041329002478 TS
%23200018
installed -print counters -atm hang
due to card reader jam -removed card
jam -hard reset atm machine -cash
online -balance inquiry -witness
withdrawal
condition
online
04/15/2023 SITE: 7 BANKS KINGSPOINT
11:00 REPAIR TIME:11:00-11:28
REF%232023041529000752 TS
%23
ISOLATION: -ATM offline upon
mode -print counters -fault call out
of work scope per ATPI 
condition
online
4/16/2023 17:20 4/16/2023 17:50 ETA: Today at 1742H 


FLM UPDATE 
DATE: 04/16/2023 
SITE: 7 BANKS JORDAN HEIGHTS BRANCH

PROBLEM:RP Low 
TID:72702308 
ATM online 

screen online 
REF%232023041629003686 
TS%23200016 
ISOLATION: 
-sop mode 
-vendor mode 
-cashslot error 
-error 23 
-found a cash in cashslot 
amount:2,900 
two thousand nine hundred 
-cash was put at the back of the upper reject
box 
-cash info 
EA43 TID:72701452 PROBLEM:rpo TRAVEL TIME:07:28-
08:15 REPAIR TIME:08:15-08:26
ATM online screen Online card
REF%232023041929005671 TS
%23
mode -thermal paper full -check
printer for error,no error found -check
reader for error,no error found -print
counters -cash info -top cass
inop -2nd cass empty -atm
condition
online
4/20/2023 12:24 4/20/2023 12:42 FLM UPDATE
DATE: 04/20/2023
SITE: 7 BANKS ZABARTE BRANCH
PROBLEM: communication error
TID:72700150
ATM online
screen online
modem status online
REF%232023042029001492
TS%23
ISOLATION:
-ATM offline upon arrival
-card reader lights on
-sop mode
-hard reset atm machine
-cash info
-no error found
-atm online
-balance inquiry

lights are good
04/24/2023 SITE: 7 BANKS NORTH
OLYMPUS BRANCH PROBLEM:RPO TID:72702268 
REF%232023042429001771 TS
%23200017
info -top cass empty -atm
condition
4/29/2023 7:29 4/29/2023 7:44 
FLM UPDATE DATE:
07:19 REPAIR TIME:07:29-07:44
REF%232023042929005449 TS
%23200021
info -top cass inop -atm
condition
online
4/29/2023 8:05 4/29/2023 8:11 FLM UPDATE
DATE: 04/29/2023
SITE: 7 BANKS REBISCO BRANCH
TID:72701764
PROBLEM:rp low
ATM online
screen online
modem status online
REF%232023042829005652
TS%23200023
ISOLATION:
-card reader ok
-sop mode
-print counters
-top cass empty
-atm online
-witness withdrawal

lights are good
4/30/2023 6:25 4/30/2023 6:36 DATE: 04/30/2023
SITE: 7 BANKS Llano elementary school
BRANCH
TID:71402199
PROBLEM:Receipt Printer HW Error
ATM online
screen online
modem status online
4/30/2023 6:58 4/30/2023 7:11 DATE: 04/30/2023
SITE: 7 BANKS MINDANAO AVE BRANCH
TID:72700704
PROBLEM:Receipt paper out
ATM online
screen online
modem status online
4/30/2023 18:08 4/30/2023 18:16 ETA: Today at 1854H
FLM UPDATE
DATE: 04/30/2023
SITE: 7 BANKS SAN BARTOLOME BRANCH
TID:72700160
PROBLEM:rpo
ATM online
screen online
modem status online
REF%232023043029004069
TS%23200022
ISOLATION:
-card reader ok
-sop mode
-print counters
-no error found
-atm online
-removed signage no cash

lights are good
RECOMMENDATION:
ATM online
5/1/2023 15:27 5/1/2023 15:40 resending with correct time arrival and
repaired
-------------------
FLM UPDATE
DATE: 05/01/2023
SITE: 7 BANKS TS CRUZ BRANCH
TID:72703732
PROBLEM:rp low
ATM online
screen online
modem status online
REF%232023050129003167
TS%23200027
ISOLATION:
-card reader ok
-sop mode
-removed paper jam
-print counters
-top cass empty
-2nd cass empty
5/2/2023 17:38 5/2/2023 17:46 FLM UPDATE
DATE: 05/02/2023
SITE: 7 BANKS NOVA 5 BRANCH
TID:72703351
PROBLEM:rpo
ATM online
screen online
modem status online
REF%232023050229003843
TS%23200026
ISOLATION:
-card reader ok
-sop mode
-removed paper jam
-print counters
-top cass inop
-2nd cass empty
-atm online
-witness withdrawal

lights are good
05/12/2023 SITE: 7 BANKS SPRING FIELD
EA43 TID:72701825 REPAIR TIME:12:18-12:28
REF%232023051229001961 TS
%23200020
inop -3rd cass inop -4th cass
inop -atm online -for vault
checking
condition
online
05/14/2023 SITE: 7 BANKS KINGSPOINT
14:57 REPAIR TIME:14:57-15:06
REF%232023051429002536 TS
%23200024
condition
online
5/14/2023 15:37 5/14/2023 15:44 LM UPDATE DATE:
05/14/2023 SITE: 7 BANKS FAIRVIEW
TERRACES BRANCH PROBLEM:RPERROR REPAIR TIME:15:37-15:44
REF%232023051429002581 TS
%23200029
mode -thermal paper out -new
thermal paper installed -print
counters -top cass inop -4th cass
empty -atm online
condition
online
10:23 REPAIR TIME:10:23-10:31
REF%232023051529000732 TS
%23200028
condition
online
F.E NAME: Keven Bonerick Espirit
05/20/2023 SITE: 7 BANKS JORDAN
HEIGHTS BRANCH 
REF%232023052029004246 TS
%23200030
installed -print counters -clear
path completed -vendor mode -no
errors found -cash info -no error
found -removed signage no cash -
atm online
condition
online
5/21/2023 10:10 5/21/2023 10:17 ETA: Today at 1035H 


FLM UPDATE 
DATE: 05/21/2023 
BRANCH 
TID:71402199 
PROBLEM:rpo 
ATM online 

screen online 
REF%2300048 
TS%23200032 
ISOLATION: 
-sop mode 
-2nd cass empty 
-atm online 

5/23/2023 12:50 5/23/2023 13:05 DATE: 05/23/2023 SITE: 7 Banks
Fatima Lagro SERIAL/MODEL:HITACHI-
TS-EA43 TID: 2806
 PROBLEM: RP out
 TRAVEL TIME:1147 - 1250 REPAIR TIME: 1250 - 1305
REF%232023052229005751 TS
%23200031
mode -checked printer found out
thermal paper -new thermal paper
installed -print counters -RB1, RB2
empty - RB3, RB4 Inop -atm
online
condition
online
F.E NAME: Mark Evan Rodriguez
NORTH OLYMPUS BRANCH SERIAL/MODEL:HITACHI-TS-EA43
 PROBLEM:PAPER OUT
 TID:72702268
 TRAVEL TIME:11:13-12:35 REPAIR TIME:12:40-12:50
REF%232023052529001016 TS
%23200033
info -top cass empty -4th cass
withdrawal
condition
online
EA43 TID:72701452 REPAIR TIME:18:38-18:46
REF%232023052629003058 TS
%23200035
info -top cass empty -4th cass
withdrawal
condition
online
EA43 PROBLEM:up keep/RPO 
REF%232023052729001147 TS
%23200034
empty -2nd cass empty -3rd cass
empty -4th cass empty -atm
online -for cash loading
condition
05/29/2023 SITE: 7 BANKS BAGBAG
EA43 TID:71402199 PROBLEM:
RPO TRAVEL TIME:16:45-17:42 REPAIR TIME:17:42-17:52
REF%232023052929004533 TS
%23200037
inop -2nd cass empty -4th cass
condition
online
05/29/2023 SITE: 7 BANKS MINDANAO
AVE BRANCH SERIAL/MODEL:HITACHI-
TS-EA43 TID:72700704 PROBLEM:card reader error TRAVEL
18:27
REF%232023052929005078 TS
%23
mode -reset card reader failed -
removed card reader jam -reset atm
machine -card reader ok -print
counters -no cass errors -atm
online -balance inquiry -witness
transaction
condition
online
6/2/2023 8:48 6/2/2023 9:00 ETA: Today at 930AM 

Note: Dispatch email received today at 0730H



FLM UPDATE 

DATE: 06/02/2023 
SITE: 7 BANKS NIGHTINGALE QUIRINO
BRANCH 
TID:72702393 
PROBLEM: RPO 
ATM online 

screen online 
REF%232023053029003728 
TS%23200036 
ISOLATION: 
-sop mode 
-4th cass empty 
6/3/2023 11:01 6/3/2023 11:10 DATE: 06/03/2023 SITE: 7bank JP
Ramoy SERIAL/MODEL:057549/HITACHI-TS-
EA43 TID: 0125 PROBLEM: Rp
out TRAVEL TIME:1018 - 1101 REPAIR TIME: 1101 - 1110
REF%232023053129005288 TS
%23200039
mode -checked printer found out
thermal paper -new thermal paper
installed -print counters - Rb 1
Inop, all remaining Rb cass. empty -
request for cashloading - atm
online
condition
online
F.E NAME: Mark Evan Rodriguez
KINGSPOINT BRANCH PROBLEM:card bin full
 TID:72701061 TRAVEL
14:57
REF%232023060429002437 TS
%23
mode -print counters for card bin -
reset retain bin logs -top cass inop -atm online -balance inquiry
condition
online
6/8/2023 18:20 6/8/2023 18:27 Email received at 16:39
06/08/2023 SITE: 7 BANKS MINDANAO
AVE BRANCH SERIAL/MODEL:HITACHI-
TS-EA43 TID:72700704 PROBLEM:RPO TRAVEL TIME:17:22-
18:20 REPAIR TIME:18:20-18:27
REF%232023060829002841 TS
%23200040
emptt -3rd cass inop -atm
online -witness transaction
condition
online
6/9/2023 6:10 6/9/2023 6:28 ETA 9am 6/9 


FLM UPDATE 
DATE: 06/09/2023 

PROBLEM:RPO 
TID:72702268 
ATM online 

screen online 
REF%232023060729003234 
TS%23 
ISOLATION: 
-sop mode 
-thermal full upon arrival 
-cash info 
-no error 
-atm online 

FAIRVIEW TERRACES BRANCH PROBLEM:RP out
 TID:72702676
/>REPAIR TIME:13:12-13:18
REF%232023060929001967 TS
%23200041
mode -thermal paper out -new
counters -top cass empty -2nd cass
high -4th cass empty -3rd cass
condition
online
/>TID:71402199 PROBLEM:rpo/card
reader error TRAVEL TIME:11:27-
12:50 REPAIR TIME:12:50-13:33
REF%2300061 TS%23200038
arrival -card reader error -sop
mode -reset card reader -reset
atm machine -card reader still in
error -reset card reader -same
error -new thermal paper installed -print counters -top cass inop -
for slm card reader checking and vault
checking
condition
RECOMMENDATION: ATM machine
for slm
JORDAN HEIGHTS BRANCH TID:72702308
/>REPAIR TIME:18:10-18:22
REF%232023061629004271 TS
%23200042
installed -print counters -cash unit
info -top cass empty -atm
online
condition
online
15:47
REF%232023061929002543 TS
%23200044
info -top cass empty -2nd cass
empty -atm online -witness
withdrawal
condition
online
6/21/2023 12:30 6/21/2023 12:38 ETA: Today at 1301H 


FLM UPDATE 

DATE: 06/21/2023 

PROBLEM:RPO 
TID:72702268 
ATM online 

screen online 
REF%232023062129001111 
TS%23 
ISOLATION: 
-sop mode 
-thermal is full upon arrival 
-cash info 
-top cass inop 
-atm online 

6/26/2023 19:37 6/26/2023 20:00 DATE: 06/26/2023 SITE: 7 BANKS JP
RAMOY BRANCH 
REF%232023062629003789 TS
%23200043
mode -new thermal paper installed by
atpi personnel -cash loading on going -print counters -cash info -no
error found -atm online -witness
withdrawal
condition
online
7/3/2023 19:05 7/3/2023 19:14 ETA: Today at 1924H 


FLM UPDATE 

DATE: 07/03/2023 
SITE: 7 BANKS KINGSPOINT BRANCH 
PROBLEM:RPO 
TID:72701061 
ATM online 

screen online 
REF%2300066 
TS%23200045 
ISOLATION: 
-sop mode 
-cash unit info 
-1st cass empty 
-atm online 
-balance inquiry 

7/4/2023 19:45 7/4/2023 19:55 ETA: Today at 1850H 


FLM UPDATE 
DATE: 07/04/2023 
TID:72700733 
PROBLEM:rpo 
ATM online 

screen online 
cpu status normal sound .
REF%2300067 
TS%23200046 
ISOLATION: 
-sop mode 
-3rd cass inop 
-atm online 

7/9/2023 19:12 7/9/2023 19:21 ETA: Today at 1948H 


FLM UPDATE 
DATE: 07/09/2023 
SITE: 7 BANKS REBISCO BRANCH 
TID:72701764 
PROBLEM:rp low 
ATM online 

screen online 
REF%2300068 
TS%23200047 
ISOLATION: 
-sop mode 
-ATM online 

ATM online 
7/10/2023 17:40 7/10/2023 17:49 ETA: Today at 1812H 


FLM UPDATE 

DATE: 07/10/2023 
SITE: 7 BANKS GULOD BRANCH 
TID:72701156 
PROBLEM:rp error 
ATM online 

screen online 
REF%2300069 
TS%23 
ISOLATION: 
-sop mode 
-refresh printer 
-atm online 

7/11/2023 13:40 7/11/2023 13:48 DATE: 07/11/2023 SITE: LLANO
ELEMENTARY SCHOOL TID:71402199
 PROBLEM:RECEIPT PAPER OUT
/>REPAIR TIME:13:40-13:48
 
 
REF%2300070 TS%23200048
 
 
condition
 
online
 
7/11/2023 19:58 7/11/2023 20:03 ETA: Today at 2009H 


FLM UPDATE 
DATE: 07/11/2023 
SITE: 7 BANKS NOVA 5 BRANCH 
TID:72703351 
PROBLEM:rpo 
ATM online 

screen online 
REF%2300071 
TS%23200049 
ISOLATION: 
-sop mode 
-atm online 

ATM online 
JORDAN HEIGHTS BRANCH PROBLEM:RECEIPT PAPER LOW
18:03
 
 
REF%232023071329003159 TS
%23200050
 
info -top cass inop -2nd cass
empty -3rd cass inop -4th cass
ok -atm online
 
condition
 
online
 
7/18/2023 7:43 7/18/2023 7:51 v
07/18/2023 SITE: 7 BANKS TS CRUZ
/>REPAIR TIME:07:43-07:51
REF%2300073 TS%23200051
print counters -top cass empty -
3rd cass inop -4th cass empty -atm
online
condition
online
MINDANAO AVE BRANCH TID:72700704
 PROBLEM:PAPER LOW
/>REPAIR TIME: 14:10-14:17
 
 
REF%2300074 TS%23200052
 
info -2nd cass inop -atm
online
 
condition
 
online
 
7/19/2023 15:38 7/19/2023 15:44 ETA 1534 
FLM UPDATE 

DATE: 07/19/2023 
SITE: 7 BANKS NOVA 1 BRANCH 
PROBLEM:up keep/RPlow 
ATM online 

screen online 
REF%232023071929004192 
TS%23200053 
ISOLATION: 
-sop mode 
-atm online 

ATM online for cash loading 
7/21/2023 14:30 7/21/2023 14:38 ETA coordinating 


FLM UPDATE 
DATE: 07/21/2023 
TID:72700733 
PROBLEM:rpo 
ATM online 

screen online 
REF%232023072129005132 
TS%23 
ISOLATION: 
-ATM offline upon arrival 
-card reader error 
-sop mode 
-atpi personnel mr. roger cabral was on the
site upon arrival fixing the error 

ATM online 
F.E NAME: Keven Bonerick Espiritu 

FATIMA LAGRO BRANCH TID:72702806
 PROBLEM:Receipt paper low
/>REPAIR TIME:09:24-09:31
 
 
REF%2300077 TS%23200054
 
info -2nd cass empty -found a one
thousand pesos bill at the back of the
cashslot -atm online -witness
withdrawal
 
condition
 
online
 
07/25/2023 SITE: 7 BANKS FORESTHILL
EA43 TID:72700733 PROBLEM:card
reader TRAVEL TIME:06:00-07:30 REPAIR TIME:07:30-08:15
REF%232023072429003763 TS
%23
ISOLATION: -ATM offline upon
arrival -card reader error -sop
mode -reset card reader
successful -atm online -try to
insert a card,card reader not
responding -restart atm machine -
card reader online -try to insert a card,
card reader still not responding -reset
card reader successful -card reader
online -try to insert a card, card reader
still not responding -requesting for slm
for full checking of card reader
condition
online
7/26/2023 16:30 7/26/2023 16:36 ETA: Today at 1730H 


FLM UPDATE 
DATE: 07/26/2023 
BRANCH
TID:71402199 
PROBLEM:rpo 
ATM online 

screen online 
REF%2300079 
TS%23200055 
ISOLATION: 
-sop mode 
-atm online 

EA43 PROBLEM:RPO REPAIR TIME:11:26-11:33
REF%23202307282900120 TS
%23200056
condition
online
HEIGHTS BRANCH 
REF%232023080529009194 TS
%23200057
info -top cass inop -atm online
condition
online
NOVA 1 BRANCH REPAIR TIME:10:45-10:51
 
 
REF%232023081129001742 TS
%23200059
 
info -no error found -atm
online
 
condition
 
 
FORESTHILL BRANCH TID:72700733
/>REPAIR TIME:10:25-10:29
 
 
REF%232023081129001788 TS
%23200058
 
arrival -card reader ok -new
counters -sop -cash info -no
error found -atm online
 
condition
 
online
 
REBISCO BRANCH TID:72701764
 PROBLEM:Receipt paper out
/>REPAIR TIME:11:05-11:12
 
 
REF%232023081129002312 TS
%23200060
 
info -top cass empty -3rd cass
 
condition
 
online
 
EA43 TID:72703351 REPAIR TIME:08:10-08:15
REF%232023081929005635 TS
%23
mode -thermal paper full upon arrival
 -print counters -top cass
condition
online
08/27/2023 SITE: 7 BANKS TS CRUZ
/>REPAIR TIME:20:00-20:08
REF%232023082729003391 TS
%23200061
print counters -1st cass empty -top
cass empty -3rd cass empty -4th
cass empty -atm online -for cash
loading
condition
KINGSPOINT BRANCH 
 
 
REF%232023082729005601 TS
%23
 
mode -thermal full upon arrival -
print counters -cash unit info -1st
cass empty -2nd cass empty -3rd
cass empty -atm online -for cash
loading
 
condition
 
online
 
TIME:14:55-15:01
REF%2300088 TS%23200062
info -no error fpund -atm
condition
online
HEIGHTS BRANCH 
REF%2300089 TS%23200063
info -top cass empty -3rd cass
inop -4th cass empty -atm
condition
online
EA43 PROBLEM:RPO REPAIR TIME:19:01-19:07
REF%232023082929006081 TS
%23200064
condition
online
09/08/2023 SITE: 7 BANKS RP GULOD
EA43 TID:72701156 REPAIR TIME:18:48-18:56
REF%232023090829004682 TS
%23200065
mode -new thermal paper installed
 -print counters -cash unit
withdrawal
condition
online
9/18/2023 8:00 9/18/2023 8:08 ETA 9am 9/18 


FLM UPDATE 

DATE: 09/18/2023 

PROBLEM:RPO 
TID:72702268 
ATM online 

screen online 
REF%232023091729006056 
TS%23200066 
ISOLATION: 
-sop mode 
-thermal is full upon arrival 
-cash info 
-atm online 
-for cash loading 

10/1/2023 13:18 10/1/2023 13:24 ETA: Today at 1:30PM-2PM 


FLM UPDATE 
DATE: 10/01/2023 

PROBLEM:RPO 
TID:72702268 
ATM online 

screen online 
REF%232023093029004694 
TS%23200067 
ISOLATION: 
-sop mode 
-thermal is not out upon arrival 
-cash info 
-atm online 
-for vault checking 

10/19/2023 7:30 10/19/2023 7:37 ETA: Oct 19 at 7AMFLM UPDATE DATE: 10/19/2023 SITE: 7 BANKS
TIME:07:30-07:37
REF%2300094 TS%23200068
mode -thermal is not out upon arrival
 -new thermal paper installed -
print counters -cash info -top cass
empty -2nd cass inop -3rd cass
empty -4th cass empty -atm
condition
10/23/2023 11:30 ### <div>DATE: 10/23/2023</div>
<div>SITE: 7 BANKS Llano elementary school
BRANCH</div>
<div>SERIAL/MODEL:HITACHI-TS-EA43</div>
<div>TID:71402199</div>
<div> </div>
<div> </div>
<div>PROBLEM:Receipt paper low</div>
<div> </div>
<div> </div>
<div>TRAVEL TIME:10:50-11:30</div>
<div>REPAIR TIME:11:30-11:36</div>
<div> </div>
<div> </div>
<div> </div>
<div>ATM online</div>
<div>screen online</div>
<div>card reader light on</div>
<div>cpu status normal sound.</div>
<div>modem status online</div>
<div> </div>
<div> </div>
<div>REF%232023102029007224</div>
<div>TS%23200071</div>
<div> </div>
<div> </div>
<div>ISOLATION:</div>
<div>-ATM online upon arrival</div>
<div>-card reader ok</div>
<div>-sop mode</div>
<div>-new thermal paper installed</div>
<div>-print counters</div>
<div>-cash unit info</div>
<div>-top cass empty</div>
<div>-4th cass empty</div>
<div>-atm online</div>
<div>-witness withdrawal </div>
10/23/2023 10:20 ### FLM UPDATE DATE:
EA43 TID:72701452 REPAIR TIME:10:20-10:28
REF%232023101929002839 TS
%23200069
inop -3rd cass empty -4th cass
empty -atm online -for cash
loading
condition
Per FLM, already replensish last October 19, 2

10/23/2023 10:40 ### <div>DATE: 10/23/2023</div>
<div>SITE: 7 BANKS JP RAMOY BRANCH</div>
<div>PROBLEM:RPO</div>
<div>TID:72700125</div>
<div> </div>
<div> </div>
<div>TRAVEL TIME: 10:28:-10:40</div>
<div>REPAIR TIME: 10:40-10:46</div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div>REF%232023101729005009</div>
<div>TS%23200070</div>
<div> </div>
<div> </div>
<div>-card reader lights on</div>
<div>-cash info</div>
<div>-2nd cass empty</div>
<div>-3rd cass empty</div>
<div>-4th cass empty</div>
<div>-for cash loading</div>
<div> </div>
10/28/2023 14:07 ### <div>DATE: 10/28/2023</div>
<div>SITE: 7 BANKS SAN BARTOLOME
BRANCH</div>
<div>TID:72700160</div>
<div> </div>
<div> </div>
<div>PROBLEM:Receipt paper low</div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div>REF%232023101829003616</div>
<div>TS%23200072</div>
<div> </div>
<div> </div>
<div> </div>
<div>-card reader ok</div>
<div>-4th inop</div>
<div> </div>
10/28/2023 15:07 ### <div>DATE: 10/28/2023</div>
<div>SITE: 7 BANKS FAIRVIEW TERRACES
BRANCH</div>
<div> </div>
<div> </div>
<div>PROBLEM: Receitp paper out</div>
<div> </div>
<div>TID:72702676</div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div>REF%232023101629005038</div>
<div>TS%23200073</div>
<div> </div>
<div> </div>
<div>-card reader lights on</div>
<div>-thermal paper out</div>
<div>-cash info</div>
<div>-3rd cass inop</div>
<div> </div>
No available thermal paper on hand
ETA: Nov 1 at 8AM
TaskStatus
COMPLETED / DEBRIEFED
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
CLOSED TO VERIFY
ACKNOWLEDGED / ASSIGNED

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ID Customer TerminalNaTerminalName:LoTitle CustomerReferen DateTimeReported

7 ATPI 72700037 NOVA 1 Paper low 2.02302213E+15 3/3/2023 16:08

97 ATPI 72702268 NORTH OLYMPUSReceipt paper low2.02310183E+15 10/23/2023 8:00

101 ATPI 72702308 JORDAN HEIGHTSReceipt paper low2.02310193E+15 10/28/2023 9:23

topper are in good condition

topper are in good condition

topper are in good condition

topper are in good condition

topper are in good condition

F.E NAME: Keven Bonerick Espiritu

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition

topper are in good condition

PROBLEM:Receipt Printer HW Error

PROBLEM:Receipt paper out

topper are in good condition

topper are in good condition

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

F.E NAME: Keven Bonerick Espiritu </br>

ATM online </br>

topper are in good condition </br>

FLM UPDATE </br>

ATM online </br>

topper are in good condition </br>

ATM online </br>

topper are in good condition </br>

Per FLM, already replensish last October 19, 2

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