Practice info

Name
Date of Visit
Location
Approx size of clinic (sq.ft)
No of consulting rooms (Dr/Nutritionist)
Therapy Rooms
No of Jr Dr/Nutritionist
No of Sr Dr/Nutritionist
No of Patient care executive on Reception
Pharmacy/Product Store?
Plans (Monthly/half yearly/Yearly or others) & Charges (INR)
Consulting charge (INR)
Reception / Consultig room Branding
Sofa, center table (size, color)
Product Store/Racks (size, color)
Consult room table and chairs (size, color)
Lighting quality
ACs

Clinic Branding
standees
posters
TV
Brochures
Pamphlets
Magzines
Technology used
s/w for appointment, consultation (yes/no)
ll I get notifications on first consultation, followups, diet, medications (yes/no)

Clinic staff behavior

How do they respond to your questions
How do they talk with patients

Consulting Experience
How do the Dr respond to your questions
How does he /she sell the packages/plans (explain you)
Does he use PPT/Print material to explain?
ith a device (sthetoscope, Blood pressure, weight, or any other instrument)
Does he ask you about your labs?
Does he ask you to decide and pay during your visit?
How is the payment collected?
Does they give you receipt?
Does they tell you to downlad clinic app?

No of patients sitting or arrived during your visit

How many where buying products?
Does the reception sell products or promote products?
No of branches in Ahmedabad or Gujarat
Clinic 1
VLCC
4/7/2022
baleshwar square,opp. Iscon
3.5 times bigger than our office carpet area
one (or two)
two or three (multiple usage rooms)
one nutritionist
doctor was not seen
three
one
45 days plan
none
cream and gold board VLCC with logo
two seater sofa, cream color
showcase with one standee
cream table top, black chairs iron made
two lights in single cabin
one in consulting room, all therapy rooms and reception area one each

outside view on the glass

one
outside view on the glass
in reception area
did not give
shared one very small size
could not locate any

No
they asks our convinient time to call tomorrow

tender and courtious

politely, in slow voice
welcomes cheerfully, shares facts seriosuly,listens to you attentively, sells you tactfully

smooth, pleasing, upbeat, engaging

with a certain speed, brushing aside your doubts, they know questions are roadblocks, so they invalidate it quickly
before giving prices they pause. Takes out calculator and let good 3 minute pass, then they write 45000. then crossit out a
they use your BMI report to sell slimming pack
BMI maachine, big, digital
NO they ask about your problems
yes
bank, UPI, all kind of mobile wallets eg. Gpay, Phone pay, they have tie up ith SBI bank. They use shop pay for EMIs
they didn’t charged me for consultation hence no receipt of payment
No but they mention that testimonials and package prices are available on their website

three cabins were closed they said clients are inside (that means 3 more girls), (one accountant was also seen in one room
N/A
they have products in display. That means they do sell to whoever needs it.
beauty and fitness center (one) saloons (3)
Clinic 2
Clinic 3