Job Description

Housekeeping Attendant
Job band: 9 Department: Housekeeping

Hotel Level – IV - V Reports to: Director Of Housekeeping

Welcome to IHG. Now that you’re part of our InterContinental Doha the City family, let’s
explain the role you will play.

What’s the job?

As a Housekeeping Attendant you are responsible to clean guest rooms, suites and/or public area
assigned by your supervisor in a timely and thorough manner to ensure total guest
satisfaction. Promote the desired work culture by living the 5 winning ways value – Do the Right
thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day
 Clean and service assigned rooms or areas according to established standards and procedures
including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash,
etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses,
silverware, etc.
 Notify supervisor when service is complete so rooms may be sold or occupied.
 Report any room unable to be serviced to supervisor according to established procedures.
 Report to supervisor needed repairs or unsafe conditions.
 Monitor and control supplies and amenities, and minimize waste within all areas of
housekeeping.
 Promote teamwork and quality service through daily communication and coordination with other
departments.
 Respond to guest complaints, special requests and ensure corrective action is taken to achieve
complete guest satisfaction.
 Report, turn in, and/or log all lost and found items according to established procedures.
 May regularly assist with deep cleaning projects.
 May assist with other duties as assigned.
 May have turndown duties.

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Last Updated: 04-Feb-2020
Job Description

Housekeeping Attendant
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality
each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections
with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the
confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often
overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and
caring manner

Approval
There’s so much more to the job than we can capture here. It’s simply about creating great
experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being
performed. They are not intended to be ALL responsibilities or qualifications of the job.

This document does not create a Colleague contract. It is stressed that changes in business may
require alterations to this job description.

I ____________________, have fully understood the duties and responsibilities of this Job Description
and by signing below I confirm my acceptance of the same.

___________________________________________ _________________________ ________________

Colleague Name Colleague Signature Date

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Last Updated: 04-Feb-2020