GREETINGS / REASON FOR WRITING / REPLYING

Formal Semi-formal / Informal

 Dear Sir/ Madam,  Hi Dennis,

 Dear Mr/ Ms Jones,  Hello Claire,

 Dear Dr Smith,  Dear Mum,

 I am writing to make a  Just a quick note to invite you

reservation/ to apply for the to…/ to tell you that…
position of…/ to confirm my
booking/ to ask for further
information about …

 I am writing with regard to the  This is to invite you to join us

sale of …/ to the complaint you for...
made on 29th February

 Thank you for your e-mail of 29th  Thanks for your e-mail, it was
February regarding the sale of… / wonderful/great to hear from you.
concerning the conference in
Brussels.

 With reference to our telephone  I wanted to let you know that / tell
conversation on Friday, I would you about / ask you if…
like to let you know that…

MAKING A REQUEST / ASKING FOR INFORMATION

Formal Semi-formal / Informal

 Could you please let me know if  I was wondering if you could
you can attend … / if you are come and see me sometime next
available for a meeting on 12th week.
December?

 I would appreciate it if you could  Would you mind coming early to

please send me a brochure/ if help me clear up the place?
you could please reply within two
days.

iSLCollective.com
  Could you possibly arrange a
meeting with the Logistics
Manager?

 I would also like to know if there  Do you think you could call Jerry
are any swimming pools in your for me?
area.

 Please let me know how much  Can you call me/ get back to me
the tickets cost. asap? (as soon as possible)

OFFERING HELP / GIVING INFORMATION

Formal Semi-formal / Informal
 We are happy to let you know  I’m sorry, but I can’t make it
that your article has been tomorrow. (= I can’t come
selected for publication. tomorrow.)

 I am glad to inform you that we  I’m happy to tell you that John
will be holding our annual and I are getting married next
conference in Brussels on 20 month.
September 2014.

 We regret to inform you that the  Would you like me to come early
show has been cancelled due to and help you clear up the place?
bad weather conditions.

 We are willing to arrange another  How about I come and help you
meeting with the CEO. out?

 We would be glad to send you  Do you need a hand with moving

another statement if necessary. the furniture?

 Should you need any further

information/assistance, please do
not hesitate to contact us.

iSLCollective.com
 COMPLAINING
Formal Semi-formal / Informal
 I am writing to express my  I’m sorry to say that you’re late
dissatisfaction with… / to with the payments.
complain about…

 We regret to inform you that your  I hope you won’t mind me saying
payment is considerably overdue. that the place you’d
recommended to us wasn’t as
nice as we’d expected.

 I would like to receive a full

refund and compensation for the
damages.

APOLOGIZING

Formal Semi-formal / Informal

 Please accept our apologies for  I’m sorry for the trouble I caused.
the delay.

 Please let us know what we can  I apologize for the delay.

do to compensate you for the
damages caused.

 We will make sure that this will  I promise it won’t happen again
not happen again in the future.

 I am afraid I will not be able to  I’m sorry, but I can’t make it to

attend the conference. the meeting.

iSLCollective.com
 ATTACHING FILES
Formal Semi-formal / Informal
 I am attaching my CV for your  I’m attaching/sending you the
consideration. holiday photos.

 I am sending you the brochure as  Sorry, but I can’t open it. Can you
an attachment. send it again in … format?

 Please find attached the file you

requested.

 I am afraid I cannot open the file

you have sent me.

 Could you send it again in …

format?

ENDING

Formal Semi-formal / Informal

 I look forward to hearing from  Hope to hear from you soon.
you.

 I look forward to hearing when  I’m looking forward to seeing you.

you are planning to visit our town.

CLOSING FORMULA
Formal Semi-formal / Informal
 Sincerely,  Thanks,

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 Yours faithfully, (when you start  Take care,
with Dear Sir/ Madam,)

 Yours sincerely, (when you start  Best regards,

with the name e.g. Dear Ms
Collins)

 Yours Truly,  Yours,

iSLCollective.com