Management of

Incidents Related to
Bank Card Processing
In this presentation, we'll explore the management of incidents related to
bank card processing. We'll go over the various stages of bank card
processing, the actors involved, and the advantages and limitations of
using bank cards.

by José ZONGO
Acquisition Conditions of Bank Cards
Legal Age and Good
Moral Character
To be a bank card holder, one
must be of legal age and have
good moral character. Once the
client meets these conditions,
they can go to a Customer
Advisor.
Customer Advisor
The Customer Advisor has the
crucial role of verifying the
client's identity, ensuring that
all required documents are
present, and checking if the
client is not subject to a banking
ban.
Card Production and
Renewal
Once approved, a fee is charged
during the card production. If
the card is regularly used, it is
automatically renewed at the
end of the validity period, which
is two (02) years.
Membership Requests
Identity Verification
When a client goes to an agency to subscribe
to a bank card, the Customer Advisor must
first verify the client's identity and ensure the
presence of a photocopy of the client's
identity document.
Card Creation Request
If all criteria are met, the Customer Advisor
must enter a card creation request which is
sent to the Branch Manager.
Banking Ban Check
The Customer Advisor checks whether the
client is not subject to a banking ban by
checking the Payment Incidents Central
Register. In case of a banking ban, the
Customer Advisor informs the client of the
impossibility of ordering the card.
Validation
The Branch Manager verifies the consistency
of the information provided. No validation
should be carried out in the absence of the
Monetic Card request duly signed by the
client.
Management of Membership
Requests
1 Mandatory 2 Anomaly
Documents
The required documents
by the Branch Manager
include a photocopy of
the client's identity
document, a completed
Monetic Card Request
Form, and a document
for company accounts
endorsing the applicant's
name if they are not the
sole signatory.
3 Card Renewal
Verification and
If the card is regularly
Modification
used, it is automatically
If there is an anomaly, renewed at the end of
the Branch Manager may the validity period, which
modify the input, validate is two (02) years.
it or reject it for
resumption by the
Customer Advisor.
Role of Actors Involved in Card
Management
Branch Manager

Verifies the consistency of the information

provided, validates the card request, and
modifies or rejects it if necessary.

1 2 3

Customer Advisor Monetic Card Processor

Verifies the client's identity, ensures that all Integrates the file of cards to be personalized,
required documents are present, and checks verifies the information, and transmits it to
if the client is not subject to a banking ban. the manufacturer who produces the cards.
Déclaration d'Opposition
In case of loss or theft of the card, the client must immediately contact
the bank by phone, physical or electronic mail. The client must then go to
an agency to fill out an opposition request form.
Conditions for Using Bank Cards
Withdrawal and
Payment
Bank cards have several
functions, such as cash
withdrawals, payments, and
access to banking services.
The amounts of the
withdrawals and the
commissions are debited
from the related account.
Fund Availability Security
Verification
Bank cards are a safe way to
The cardholder must verify manage finances. The
the availability of funds security measures put in
before each operation. The place protect the funds in
cardholder can access the the account from
services available in the ATM, unauthorized access.
such as cash withdrawal,
balance check, and mini-
statement request. The card
can also be used as a means
of payment for purchases.
Advantages and Limitations of Bank
Cards
24/7 Availability
One of the biggest advantages
of bank cards is their 24/7
availability. They can be used at
any time, anywhere, to
withdraw cash or make
payments.
Limitations
But bank cards are not without
limitations, such as the daily
limitations for cash withdrawals
and payments. Other limitations
include technical issues, expired
cards, and fraud.
Household Budget
Management
However, bank cards are still an
excellent tool to manage a
household budget and can be a
lifesaver when cash is not an
option.
Conclusion

1 Be Informed

By being informed about the advantages and limitations of bank cards, users can make
smart and informed decisions when using them.

2 Stay Safe

Remember to keep your card safe and to quickly report it if it gets lost or stolen. Follow
the proper procedures to ensure your finances are safe.

3 Easy Access to Funds

Bank cards provide easy access to funds, making them a great tool for managing
finances.