Organizational Behavour Canadian 3rd Edition Colquitt Test Bank

Organizational Behavour Canadian 3rd
Edition Colquitt Test Bank

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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) The willingness to be vulnerable to an authority based on positive expectations about the authority's
actions and intentions is called
A) trust
B) moral intent
C) ethics
D) distributive justice
E) economic exchange
Answer: A
2) Actually making oneself vulnerable to an authority is

A) procedural justice
B) distributive justice
C) trust
D) a risk
E) ethics
Answer: D
3) Which of the following is a profession that is among the most trusted in Canada?
A) publicists
B) politicians
C) real estate agents
D) farmers
E) car salespersons
Answer: D
4) Which of these reflects the perceived fairness of an authority's decision making?

A) Justice
B) Corporate social responsibility
C) Social judgment
D) Ethics
E) None of these
Answer: A
5) _______ reflects the degree to which the behaviours of an authority are in accordance with generally
accepted moral norms.
A) Competence
B) Justice
C) Ethics
D) Whistle-blowing
E) None of these
Answer: C
1
6) When employees perceive high levels of _____, they believe that decision outcomes are fair and that
decision-making processes are designed and implemented in a fair manner.
A) risk
B) justice
C) ethics
D) corporate social responsibility
E) social judgment
Answer: B
7) When employees perceive high levels of _____, they believe that things are being done the way they
"should be" or "ought to be" done.
A) justice
B) risk
C) ethics
E) social judgment
Answer: C
8) According to the authors, trust is rooted in all of these factors EXCEPT:

A) trust propensity of the trustor
B) benevolence of the authority
C) ability of the authority
D) integrity of the authority
E) physical characteristics of the trustee
Answer: E
9) Scenario: Payroll Partners, Inc. (PPI)
Alfredo (from Italy) was just hired last week as an account specialist at Payroll Partners (PPI). PPI specializes
in managing the human resource functions on behalf of hundreds of small-to-medium sized companies
focusing on entrepreneurs of different ethnicities. Allen was placed in a four member team. Marcos (from
Brazil) had joined the team about a year ago. Tina (from the U.S.) and Huan (from China) have been with the
company and working together in the team for about 3 years now. Both Tina and Huan get along very well and
trust the managers at PPI.
When the assignments and instructions on how to interact and manage a particular customer from a different
culture are given by the managers at PPI to this team, Alfredo's trust in his supervisors is more likely
going to be
A) feeling-based trust
B) cognition-based trust
C) power-based trust
D) disposition-based trust
E) affect-based trust
Answer: D
2
10) Trustpropensity relates to which of these?
A) Cognition-based trust
B) Feeling-based trust
C) Disposition-based trust
D) Power-based trust
E) Affect-based trust
Answer: C
11) Rajbelieves that everybody's words should be taken at their face value and that statement of
individuals and groups can be relied upon even when you meet them for the very first time. Raj
appears to have a(n)
A) low trust propensity
B) affect-based trust
C) high trust propensity
D) cognition-based trust
E) power-based trust
Answer: C
12) When trust is rooted in a rational assessment of the authority's trustworthiness, it is

A) power-based trust
B) affect-based trust
C) cognition-based trust
D) feeling-based trust
E) disposition-based trust
Answer: C
13) Sometimes trust is _______, meaning that it depends on feelings toward the authority that go
beyond any rational assessment of trustworthiness.
A) disposition-based
B) competence-based
C) affect-based
D) power-based
E) cognition-based
Answer: C
14) Trustpropensity is a product of both

A) moral intensity and moral judgment
B) social and economic exchange
C) moral and immoral intents
D) distributive and procedural justice
E) nature and nurture
Answer: E
3
15) Which of these is probably one of the first personality traits to develop in us?
A) Conscientiousness
B) Introversion
C) Extroversion
D) Trust propensity
E) Emotional stability
Answer: D
16) Which of these countries has the highest trust propensity?

A) Brazil B) France C) Spain D) Argentina E) Sweden
Answer: E
17) According to the research presented in the textbook, people from which nation had the lowest trust
propensity?
A) Canada
B) United States
C) Brazil
D) China
E) Sweden
Answer: C
18) Which of these acts as a leap of faith in the face of uncertainty about trustworthiness?
A) Competence-based trust
B) Cognition-based trust
C) Coercion-based trust
D) Power-based trust
E) Affect-based trust
Answer: E
19) Brandon is a newly hired manager at Trade Tools, Inc. On the job just one week, he is responsible
for supervising 24 employees in his job. Given his time at Trade Tools, what type of trust should he
expect from his employees?
A) Mentor-based
B) Affect-based
C) Cognition-based
D) Character-based
E) Disposition-based
Answer: E
4
20) Very few work relationships are based on _______ trust as compared to other types of trusts.
A) character-based
B) affect-based
C) disposition-based
D) competence-based
E) cognition-based
Answer: B
21) In
the case of _____ trust, our willingness to be vulnerable has little to do with the authority and
more to do with our genes and our early life experiences.
A) mentor-based
B) affect-based
C) cognition-based
D) character-based
E) disposition-based
Answer: E
22) Inthe case of _____ trust, our willingness to be vulnerable has little to do with a rational assessment
of the authority's merits and more to do with our emotional fondness for the authority.
A) mentor-based
B) affect-based
C) cognition-based
D) disposition-based
E) character-based
Answer: B
If we were to apply the research on trust propensities by nation to this team at PPI, who will have the lowest
trust propensity in this team?
A) Tina
B) Marcos
C) Alfredo
D) Huan
E) All of these because they have not put in enough time at work yet
Answer: B
5
If we were to apply the research on trust propensities by nation to this team at PPI, who will have the highest
trust propensity in this team?
A) Tina and Alfredo
B) Marcos and Tina
C) Huan and Marcos
D) Alfredo and Marcos
E) Tina and Huan
Answer: E
25) Jessica is
gauging the track record of her boss Cindy to determine trustworthiness. According to
research, she would evaluate which of these?
A) Ability, character, and feeling
B) Benevolence, attitude, and integrity
C) Character, integrity, and personality
D) Ability, integrity, and benevolence
E) Competence, position, and power
Answer: D
26) _______ is a dimension of trustworthiness, that is defined as the skills, abilities, and the areas of
expertise that enable an authority to be successful in some specific area.
A) Personality
B) Ability
C) Competence
D) Benevolence
E) Character
Answer: B
27) Which of the following is defined as the perception that the authority adheres to a set of values and
principles that that the trustor finds acceptable?
A) Benevolence
B) Competence
C) Character
D) Affect
E) Integrity
Answer: E
6
28) Over the years, Jason, a district manager at Books-R-Us has developed a reputation that he is a "man
of his words." His employees and co-workers know that he can "walk the talk", follow through on
his promises, and have honest motives and intentions. These aspects describe which element of
trustworthiness?
A) Affect
B) Benevolence
C) Competence
D) Integrity
E) Trust propensity
Answer: D
29) _______ trust is more emotional than rational.

A) Disposition-based
B) Cognition-based
C) Affect-based
D) Competence-based
E) Power-based
Answer: C
30) Some trustors are highin _____ a general expectation that the words, promises, and statements of
individuals and groups can be relied upon.
A) trust propensity
B) benevolence
C) integrity
D) trustworthiness
E) competence
Answer: A
31) When authorities are perceived to be of sound character, it means that they have _____, honest
motives, and intentions.
A) competence
B) trust propensity
C) integrity
D) benevolence
E) trustworthiness
Answer: C
32) When authorities are perceived as _____, it means that they care for employees, are concerned about
their well-being, and feel a sense of loyalty to them.
A) compassionate
B) competent
C) ability
D) integrity
E) benevolent
Answer: E
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33) _____ conveys an alignment between words and deeds—a sense that authorities keep their
promises, "walk the talk," and "do what they say they will do."
A) Integrity
B) Trust propensity
C) Competence
D) Benevolence
E) Ability
Answer: A
34) Inthe case of _____ trust, we rationally evaluate the pluses and minuses of an authority, in terms of
its ability, integrity, and benevolence.
A) emotion-based
B) cognition-based
C) affect-based
D) mentor-based
E) disposition-based
Answer: B
35) Cognition-based trust is driven by the

A) trustor's disposition
B) trustor's affect-based trust
C) trustee's feelings
D) authority's "track record"
E) trustor's trust propensity
Answer: D
36) Which company was cited as understanding the importance of benevolence by adding a five-day
course on positive organization scholarship?
A) Walgreens B) Target C) Rona D) Walmart E) Meijer
Answer: E
37) The belief that the authority wants to do good for the trustor, apart from any selfish or
profit-centered motives refers to which of these dimension of trustworthiness?
A) Benevolence
B) Competence
C) Trust propensity
D) Character
E) Affect
Answer: A
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38) Employees can judge the fairness of an authority's decision making along all of these dimensions
EXCEPT:
A) interpersonal justice
B) procedural justice
C) economic justice
D) informational justice
E) distributive justice
Answer: C
39) _______ justice reflects the perceived fairness of decision-making outcomes.

A) Distributive
B) Interpersonal
C) Procedural
D) Informational
E) None of these
Answer: A
40) When employees evaluate outcomes such as pay, rewards, and promotions to determine whether
they are allocated using proper norms, they are gauging which of these?
A) Procedural justice
B) Informational justice
C) Distributive justice
D) Interpersonal justice
E) None of these
Answer: C
41) In most business situations, the proper norm for allocating the decision-making outcomes is
A) building harmony
B) information
C) equity
D) contributing socially
E) equality
Answer: C
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42) Scenario: Up the Hill International
Jack and Jill have been working at Up the Hill International (UHI) for about a year now. Jack has always been
concerned about how much he is getting paid and what his work assignments are compared to others in the
department. Jill, on the other hand, has had more interest in participation in decision making and being able to
express her opinions when she feels that a procedure in the department seems to have worked
ineffectively. The managers at UHI are focusing on a company-wide initiative that focuses on
treating employees with sincerity and refraining from improper remarks. UHI is also exploring the
transformation of work from individual productivity to team-based work. The managers are hoping
that it will boost the employee morale.
Jack appears to be more concerned about which of these?

A) Informational justice
B) Interpersonal justice
C) Distributive justice
D) Procedural justice
E) None of these
Answer: C
43) ABC International values team-based work and wants to allocate decision-making outcomes using a
norm that fits their team-based culture. Which of these norms would be appropriate for ABC?
A) Social standing
B) Equity
C) Equality
D) Seniority
E) None of these
Answer: C
44) _______ justice reflects the perceived fairness of decision-making processes.

A) Interpersonal
B) Informational
C) Procedural
D) Distributive
E) None of these
Answer: C
45) Managers at XYZ Information, Inc. always give employees a chance to express their opinions and
views during the decision-making process. These managers are adhering to which of the rules of fair
process?
A) Propriety
B) Correctability
C) Accuracy
D) Voice
E) Suppression
Answer: D
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46) Which of the following is NOT a procedural justice rule?
A) Representativeness
B) Voice
C) Correctability
D) Respect
E) Consistency
Answer: D
47) Which of the following is a distributive justice rule?

A) Justification
B) Respect
C) Equity
D) Correctability
E) None of these
Answer: C
48) Which of the following is an interpersonal justice rule?

A) Propriety
B) Equity
C) Correctability
D) Truthfulness
E) Consistency
Answer: A
49) Which of the following is an informational justice rule?

A) Propriety
B) Consistency
C) Truthfulness
D) Correctability
E) Equity
Answer: C
50) According to research, _______ justice was a stronger predictor of satisfaction with supervision,
overall job satisfaction, and organizational commitment than _______ justice.
A) distributive; procedural
B) informational; distributive
C) procedural; distributive
D) interpersonal; distributive
E) informational; procedural
Answer: C
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51) _______ justice reflects the perceived fairness of the treatment received by employees from
authorities.
A) Procedural
B) Distributive
C) Interpersonal
D) Informational
E) None of these
Answer: C
52) Interpersonal justice is fostered when authorities adhere to two particular rules:
A) equity and equality
B) justification and truthfulness
C) voice and correctability
D) consistency and accuracy
E) respect and propriety
Answer: E
53) Brandon, a first-line supervisor at Garden Toys Manufacturing regularly dishes out the verbal abuse
to employees, berates, bad-mouthing and embarrassing them in public. Which of these is said to be
occurring here?
A) Interpersonal injustice
B) Informational injustice
C) Procedural injustice
D) Distributive injustice
E) All of these
Answer: A
54) Ithas been estimated that approximately _______ percent of employees are victims of abusive
behaviours.
A) 20 B) 25 C) 5 D) 15 E) 10
Answer: D
55) _______ justice reflects the perceived fairness of the communications provided to employees from
the authorities.
A) Interpersonal
B) Procedural
C) Distributive
D) Informational
E) None of these
Answer: D
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56) Informational justice isfostered when authorities adhere to two particular rules:
A) equity and equality
B) justification and truthfulness
C) voice and correctability
D) respect and propriety
E) consistency and accuracy
Answer: B
57) The_______ rule mandates that authorities explain decision-making procedures and outcomes in a
comprehensive and reasonable manner.
A) truthfulness
B) justification
C) respect
D) equity
E) consistency
Answer: B
58) From a meta-analysis of 183 studies, which form of justice provides the strongest predictor of
satisfaction with supervision?
A) interpersonal
B) economic
C) informational
D) distributive
E) procedural
Answer: E
59) _______ occurs when employees expose illegal actions by their employer.
B) Affect-based trust
C) Economic exchange
D) Distributive justice
E) Whistle-blowing
Answer: E
60) What are the two branches or models of the study of business ethics?
A) prescriptive and descriptive
B) rights and virtues
C) teleological and deontological
D) procedural and informational
E) utilitarianism and egoism
Answer: A
61) According to international research, which country has the lowest ranking for ethics?
A) Cameroon B) Pakistan C) China D) Jamaica E) Mexico
Answer: A
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62) According to
international research, which country has the highest ranking for ethics?
A) Sweden B) Denmark C) Canada D) Japan E) Hong Kong
Answer: B
If UHI wants to transform work from individual productivity to team-based work, which of these allocation
norm should be utilized by the managers?
A) Equity
B) Seniority
C) Equality
D) Social standing
E) None of these
Answer: C
Jill appears to be more concerned about which of these?

A) Informational justice
B) Procedural justice
C) Interpersonal justice
E) None of these
Answer: B
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express her opinions when she feels that a procedure in the department seems to have worked ineffectively.
The managers at UHI are focusing on a company-wide initiative that focuses on treating employees with
sincerity and refraining from improper remarks. UHI is also exploring the transformation of work from
individual productivity to team-based work.
The managers are hoping that it will boost the employee morale. The managers at UHI are focusing on a
company-wide initiative that focuses on treating employees with sincerity and refraining from improper
remarks.
The managers should focus on which of these rules in their attempt to improve these elements at UHI?
A) Respect and propriety
B) Voice and correctability
C) Justification and truthfulness
D) Distributive and procedural
E) Equity and equality
Answer: A
If the managers at UHI adhere to rules that serve to create equal employment opportunity, which of these is
fostered?
B) Interpersonal justice
C) Informational justice
E) None of these
Answer: A
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67) Which norm is typically used in student project groups, in which all group members receive exactly
the same grade on a project, regardless of their individual productivity levels?
A) Social responsibility
B) Need
C) Equality
D) Equity
E) Reciprocity
Answer: C
68) Do procedures build in mechanisms for appeals? pertains to which procedural justice rule?
A) Propriety
B) Voice
C) Accuracy
D) Correctability
E) Suppression
Answer: D
69) Doprocedures consider the needs of all groups? pertains to which procedural justice rule?
A) Accuracy
B) Correctability
C) Representativeness
D) Suppression
E) Propriety
Answer: C
70) The _____ rule reflects whether authorities refrain from making improper or offensive remarks.
A) justification
B) truthfulness
C) propriety
D) voice
E) respect
Answer: C
71) The_____ rule requires that the decision-making procedures and outcomes that the authorities
explain to employees are honest and candid.
A) consistency
B) justification
C) equity
D) truthfulness
E) respect
Answer: D
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72) Whichof these represents the first step in ethical decision making?
A) Trust propensity
B) Moral judgment
C) Moral intent
D) Ethical behaviour
E) Moral awareness
Answer: E
73) _______ occurs when an authority recognizes that a moral issue exists in a situation or that an
ethical standard or principle is relevant to the circumstance.
A) Trust propensity
B) Moral awareness
C) Moral intent
D) Ethical behaviour
E) Moral judgment
Answer: B
74) _______reflects an authority's degree of commitment to the moral course of action.

A) Moral awareness
B) Trust propensity
C) Moral judgment
E) Moral intent
Answer: E
75) Whichof these captures the degree to which the issue has ethical urgency?
A) Trust propensity
B) Ethical sensitivity
C) Relativism
E) Moral intensity
Answer: E
76) Whichof these is NOT a facet of moral intensity?

A) Temporal immediacy
B) Proximity
C) Probability of effect
D) Concentration of effect
E) Economic consensus
Answer: E
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77) How much harm would be done to other people? represents which facet of moral intensity?
A) Proximity
B) Social consensus
C) Temporal immediacy
D) Probability of effect
E) None of these
Answer: E
78) How much time will pass between the act and the onset of its consequences? reflects which of these
facets of moral intensity?
A) Proximity
B) Magnitude of consequences
C) Temporal immediacy
D) Social consensus
E) Probability of effect
Answer: C
79) Which of these represents the second step in ethical decision making?
A) moral intent
B) ethical behaviour
C) trust propensity
D) moral judgment
E) moral awareness
Answer: D
80) When the authority accurately identifies the morally "right" course of action, it refers to
A) moral awareness
B) moral judgment
C) trust propensity
D) ethical behaviour
E) moral intent
Answer: B
81) Which of the following is a specific principle used by the consequentialists?

A) egoism
B) ethics of duties
C) virtue ethics
D) ethics of rights
E) utilitarianism
Answer: E
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82) Whichconcept refers to an authority's degree of commitment to the moral course of action?
A) moral intensity
B) moral judgement
C) moral attentiveness
D) moral intent
E) morality
Answer: D
83) What are the consequentialist principles sometimes called?

A) relativism
B) deontological
C) formalism
D) teleological
E) rational
Answer: D
84) What are the non-consequentialist principles sometimes called?

A) rational
B) formalism
C) teleological
D) relativism
E) deontological
Answer: E
85) Which consequentialist principle is described as an act that is morally right because it results in the
greatest amount of good for the greatest number of people?
A) Idealism
B) Relativism
C) Formalism
D) Conventionalism
E) Utilitarianism
Answer: E
86) Which non-consequentialist principles is described as an act that is morally right if it allows the
decision maker to lead a good life by adhering to virtues like wisdom, honesty, courage, friendship,
mercy, loyalty, modesty, and patience?
A) Virtue ethics
B) Ethics of rights
C) Relativism
D) Utilitarianism
E) Conventionalism
Answer: A
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87) _______ is the degree to which a person sees himself or herself as a "moral person."
A) Trust propensity
B) Relativism
C) Trustworthiness
D) Moral judgment
E) Moral identity
Answer: E
88) How much agreement is there that the proposed act would be evil (or good)? reflects which of the
following facets of moral intensity?
A) Concentration of effect
B) Magnitude of consequences
C) Social consensus
D) Temporal immediacy
E) Probability of effect
Answer: C
89) How likely is it that the act will actually occur and that the assumed consequences will match
predictions? reflects which of the following facets of moral intensity?
A) Temporal immediacy
B) Concentration of effect
C) Probability of effect
D) Social consensus
E) Magnitude of consequences
Answer: C
90) _____ is driven by a number of situational factors, including the existence of on-the-job pressures,
role conflict, and rewards and incentives that can be more easily attained by unethical means.
A) Moral opinion
B) Moral intent
C) Moral consciousness
D) Moral intensity
E) Moral awareness
Answer: B
91) According to research, trust has a _______ effect on performance and a _______ effect on
commitment.
A) strong positive; moderate positive
B) moderate positive; strong positive
C) strong positive; moderate negative
D) moderate negative; strong positive
E) mild negative; mild positive
Answer: B
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92) According to research, trust has no effect on
A) task performance
B) job performance
C) affective commitment
D) normative commitment
E) continuance commitment
Answer: E
93) Employees who don't trust their authorities have _______ relationships that are based on narrowly
defined, quid pro quo obligations.
A) affect-based trust
B) benevolence at work
C) character-based trust
D) economic exchange
E) social exchange
Answer: D
94) Astrust increases between employees and their authorities, _______ relationships develop that are
based on vaguely defined obligations that are open-ended and long-term in their repayment
schedule.
A) disposition-based trust
B) distributive justice
C) relativism
D) economic exchange
E) social exchange
Answer: E
95) Which of the following statements about the effects of trust on performance and commitment is
true?
A) Trust has a moderate positive effect on commitment.
B) Trust has a strong positive effect on performance.
C) Employees who are willing to be vulnerable to authorities tend to have lower levels of
normative commitment.
D) Employees who are willing to be vulnerable to authorities tend to have higher levels of task
performance.
E) Employees who are willing to be vulnerable to authorities tend to have lower levels of affective
commitment.
Answer: D
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96) One way an organization can improve its trustworthiness is to focus its attention on
A) stage 3 of the pre-conventional level of cognitive moral development
B) relativism ideology
C) stage 6 of the pre-conventional level of cognitive moral development
E) utilitarian ideology
Answer: D
97) Fulfilling the legal component of corporate social responsibility suggests that the organization has
reached _______ of moral development.
A) postconventional level
B) conventional level
C) preconventional level
D) principled level
E) none of these
Answer: B
98) _____ is a perspective that acknowledges that the responsibility of a business encompasses the
economic, legal, ethical, and citizenship expectations of society.
A) Corporate governance
B) Corporate social responsibility
C) Relativism
D) Utilitarianism
E) Corporate transparency
Answer: B
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
99) Actually making oneself vulnerable to an authority is a risk; trust reflects the willingness to take that
risk.
Answer: True False
100) Justice is the perceived fairness of an authority's decision making.

Answer: True False
101) Trust propensity is a product of both nature and nurture.

Answer: True False
102) The importance of trust propensity is most obvious in interactions with family, in which any
acceptance of vulnerability would amount to "blind trust."
Answer: True False
103) Disposition-based trust guides us in cases when we do not yet have data about a particular authority.
Answer: True False
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104) When authorities are perceived to be competent, it means that they have integrity.
Answer: True False
105) Affect-based trust is more rational than emotional.

Answer: True False
106) When trust is cognition-based, it means that it depends on feelings toward the authority that go
beyond any rational assessment.
Answer: True False
107) The three dimensions of trustworthiness are competence, character, and benevolence.
Answer: True False
108) Aside from voice and correctability, distributive justice is fostered when authorities adhere to four
rules that serve to create equal employment opportunity: consistency, bias perspective,
representativeness, and accuracy.
Answer: True False
109) More than 50% of the population agrees that most people can be trusted in Canada.
Answer: True False
110) Maclean's magazine was subject to questions about procedural justice with the annual ranking of
Canadian universities.
Answer: True False
111) Employees gauge procedural justice by asking whether decision outcomes, such as pay, rewards,
evaluations, promotions, and work assignments, are allocated using proper norms.
Answer: True False
112) Whistle-blowing occurs when employees expose illegal or immoral actions by their employer.
Answer: True False
113) Procedural justice has little impact on reactions when distributive justice is high.
Answer: True False
114) Interpersonal justice is fostered when authorities adhere to the justification rule.
Answer: True False
115) Informational justice is fostered when authorities adhere to the respect rule.
Answer: True False
116) The truthfulness rule mandates that authorities explain decision-making procedures and outcomes in
a comprehensive and reasonable manner.
Answer: True False
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117) Morally attentive people are likely to report that they face several ethical dilemmas in a typical day.
Answer: True False
118) The theory of cognitive moral development argues that as people age and mature, they move
through several stages of moral development—each more mature and sophisticated than the prior
one.
Answer: True False
119) Moral judgment occurs when an authority can accurately identify the right course of action.
Answer: True False
120) Utilitarians agree with statements like, "The existence of potential harm to others is always wrong,
irrespective of the benefits to be gained."
Answer: True False
121) The term deontological is named after the Greek word for duty or formalist.
Answer: True False
122) The term teleological is named after the Greek word for moral.
Answer: True False
123) Moral identity is the degree to which a person views himself or herself as a moral person.
Answer: True False
124) Economic exchanges are impersonal and resemble contractual agreements, such that employees
agree to fulfill the duties in their job description in exchange for financial compensation.
Answer: True False
125) A moral exchange is a work relationship that is characterized by mutual investment.

Answer: True False
126) Nike has taken years to overcome its unethical use of sweatshops to manufacture its shoes.
Answer: True False
127) The ethical component of corporate social responsibility argues that organizations have an
obligation to do what is right, just, and fair and to avoid harm.
Answer: True False
128) The legal component of corporate social responsibility argues that the law represents society's
codification of right and wrong and must therefore be followed.
Answer: True False
129) The citizenship component of corporate social responsibility argues that organizations should
contribute resources to improve the quality of life in the communities in which they work.
Answer: True False
24
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
130) Define trust. Briefly explain the relationship between trust, justice, and ethics.
Answer: Trust is defined as the willingness to be vulnerable to an authority based on positive
expectations about the authority's actions and intentions. Issues of trust are intertwined with
two related concepts. Justice reflects the perceived fairness of an authority's decision making.
When employees perceive high levels of justice, they believe that decision outcomes are fair
and that decision-making processes are designed and implemented in a fair manner. Justice
concepts can be used to explain why employees judge some authorities as more trustworthy
than others. Ethics reflects the degree to which the behaviours of an authority are in
accordance with generally accepted moral norms. When employees perceive high levels of
ethics, they believe that things are being done the way they "should be" or "ought to be" done.
Ethics concepts can be used to explain why authorities decide to act in a trustworthy or
untrustworthy manner.
131) Illustrate and briefly explain the factors that influence trust levels.
Answer: As shown in Figure 8-1, trust is rooted in different kinds of factors. Sometimes trust is
disposition-based, meaning that your personality traits include a general propensity to trust
others. Sometimes trust is cognition-based, meaning that it is rooted in a rational assessment
of the authority's trustworthiness. Sometimes trust is affect-based, meaning that it depends on
feelings toward the authority that go beyond any rational assessment.
132) What is trustworthiness? Explain how employees can gauge the "track record" of their supervisors.
Answer: An authority's trustworthiness is defined as the characteristic or attributes of a trustee that
inspire trust. At some point, our trust begins to be based on cognitions we've developed about
the authority, as opposed to our own personality of disposition. In this way, cognition-based
trust is driven by the authority's "track record". Research suggests that we gauge the track
record of an authority along three dimensions: ability, integrity and benevolence. The first
dimension of trustworthiness is ability, defined as the skills, competencies, and areas of
expertise that enable an authority to be successful in some specific area. The second
dimension of trustworthiness is integrity, defined as the perception that the authority adheres
to a set of values and principles that the trustor finds acceptable. When authorities are
perceived to be of sound character, it means that they have integrity-that they have honest
motives and intentions. The third dimension of trustworthiness is benevolence, defined as the
belief that the authority wants to do good for the trustor, apart from any selfish or
profit-centered motives. When authorities are perceived as benevolent, it means that they care
for employees, are concerned about their well-being, and feel a sense of loyalty to them. The
mentor-protégé relationship provides a good example of benevolence at work.
133) How can employees evaluate the fairness of an authority's decision making? Identify the key
questions for each rule under the four dimensions of justice.
Answer: Please refer to Table 8-1 in the text.
25
134) What are the four rules under procedural justice that serve to create equal employment opportunity?
Explain.
Answer: Aside from voice and correctability, procedural justice is fostered when authorities adhere to
four rules that serve to create equal employment opportunity. The consistency, bias
suppression, representativeness, and accuracy rules help ensure that procedures are neutral and
objective, as opposed to biased and discriminatory. These sorts of procedural rules are
relevant in many areas of working life. As one example, the rules can be used to make hiring
practices more fair by ensuring that interview questions are unbiased and asked in the same
manner across applications.
135) Define interpersonal justice. Explain the two rules that foster interpersonal justice.
Answer: Interpersonal justice reflects the perceived fairness of the treatment received by employees
from authorities. Interpersonal justice is fostered when authorities adhere to particular rules.
The respect rule pertains to whether authorities treat employees in a dignified and sincere
manner, and the propriety rule reflects whether authorities refrain from making improper or
offensive remarks.
136) Analyze the four component model of ethical decision making.

Answer: As shown in Figure 8-6, the four-component model of ethical decision making argues that
ethical behaviours result from a multistage sequence beginning with moral awareness,
continuing on to moral judgment, and then moral intent and ethical behaviour. The first step
needed to explain why an authority acts ethically is moral awareness, which occurs when an
authority recognizes that a moral issue exists in a situation or that an ethical standard or
principle is relevant to the circumstance. Assuming an authority recognizes that a moral issue
exists in a situation, the next step is moral judgment, which is when the authority accurately
identifies the morally "right" course of action. Assuming that an authority recognizes that a
moral issue exists in a situation and possesses the cognitive moral development to choose the
right course of action, one step remains: The authority has to want to act ethically. Moral
intent reflects an authority's degree of commitment to the moral course of action. The
distinction between awareness, judgment, and intent is important, because many unethical
people know and understand that what they do is wrong-they just don't really care. One driver
of moral intent is moral identity. Having a strong moral identity increases ethical behaviours
because failing to act morally will trigger a strong sense of guilt or shame.
137) What is moral intensity? Briefly explain the factors that drive moral intensity.
Answer: Moral intensity captures the degree to which the issue has ethical urgency. Moral intensity is
driven by six factors. Please see Table 8-3 in the text.
138) Define cognitive moral development.

Answer: Cognitive moral development is described as the following: as people age and mature, they
move through several states of moral development, each more mature and sophisticated than
the prior one.
26
139) Discuss the effects of trust on performance and commitment.
Answer: Trust has a moderate positive effect on Job Performance. Employees who are willing to be
vulnerable to authorities tend to have higher levels of Task Performance. They are also more
likely to engage in Citizenship Behaviour and less likely to engage in Counterproductive
Behaviour.
Trust has a strong positive effect on Organizational Commitment. Employees who are willing to be
vulnerable to authorities tend to have higher levels of Affective Commitment and higher levels of
Normative Commitment. Trust has no effect on Continuance Commitment.
140) Corporate social responsibility has legal, ethical and citizenship components. Discuss, providing an
example of each.
Answer: The legal component of corporate social responsibility argues that the law represents society's
codification of right and wrong and must therefore be followed. Fulfilling this component
speaks to the integrity of the organization and suggests that it has reached the conventional
level of moral development. Further violations of labour laws on Nike's part would signal a
breach of this component, so protecting its reputation will likely require a continuing
emphasis on monitoring and inspections. What steps can organizations take to promote legal
compliance? In Canada, for instance, occupational health and safety laws are in place across
the country to protect people. To raise awareness and promote healthy and safe workplaces,
and ensure legal compliance, many organizations form internal committees made up of
company and employee (or union) representatives. The roles of these committees are varied,
but generally include being aware of relevant safety issues and hazards, monitoring the
effectiveness of ongoing programs, investigating complaints, and providing annual reports for
external agencies. These committees often represent a tangible sign, both internally and externally, that
the organization "walks the walk" with respect to caring for the well-being of its employees.
The ethical component of corporate social responsibility argues that organizations have an obligation
to do what is right, just, and fair and to avoid harm. Fulfilling this component is relevant to the
benevolence and integrity of the organization and suggests that it has reached the principled
level of moral development. Regardless of its legal implications, the way Nike manages the
employees who work in its factories speaks to the ethical makeup of its culture. An example
of an organization committed to the ethical component of corporate social responsibility is
TELUS, one of the largest telecommunications companies in Canada. At TELUS, the
corporate ethics policy provides guidelines for the standards of ethical conduct by all
managers and employees. The policy spells out, and illustrates with case examples, a set of core
values that people can use to navigate day-to-day moral dilemmas. In fact, to promote awareness of the
corporate ethics policy all organizational members have to, every year, complete an online course as a
term of employment.
The citizenship component of corporate social responsibility argues that organizations should
contribute resources to improve the quality of life in the communities in which they work. A
great example is Canadian Tire's JumpStart program, which helps kids in financial need
participate in organized sport and recreation such as hockey, soccer, and swimming. Since its
launch in 2005, JumpStart has already helped thousands of kids. However, the citizenship
component may also involve efforts geared toward environmental sustainability. The
citizenship component may also involve efforts geared toward environmental sustainability.
On that front, Nike has joined a number of notable companies, including TELUS, in adopting
27
"green" processes. TELUS, for instance, has taken steps to reduce its energy consumption and
carbon emissions as part of its role as a responsible corporate citizen.
28
Answer Key
Testname: UNTITLED20
1) A
2) D
3) D
4) A
5) C
6) B
7) C
8) E
9) D
10) C
11) C
12) C
13) C
14) E
15) D
16) E
17) C
18) E
19) E
20) B
21) E
22) B
23) B
24) E
25) D
26) B
27) E
28) D
29) C
30) A
31) C
32) E
33) A
34) B
35) D
36) E
37) A
38) C
39) A
40) C
41) C
42) C
43) C
44) C
45) D
46) D
47) C
48) A
49) C
50) C
29
Answer Key
51) C
52) E
53) A
54) D
55) D
56) B
57) B
58) E
59) E
60) A
61) A
62) B
63) C
64) B
65) A
66) A
67) C
68) D
69) C
70) C
71) D
72) E
73) B
74) E
75) E
76) E
77) E
78) C
79) D
80) B
81) E
82) D
83) D
84) E
85) E
86) A
87) E
88) C
89) C
90) B
91) B
92) E
93) D
94) E
95) D
96) D
97) B
98) B
99) TRUE
100) TRUE
30
Answer Key
101) TRUE
102) FALSE
103) TRUE
104) FALSE
105) FALSE
106) FALSE
107) TRUE
108) FALSE
109) TRUE
110) TRUE
111) FALSE
112) TRUE
113) TRUE
114) FALSE
115) FALSE
116) FALSE
117) TRUE
118) TRUE
119) TRUE
120) FALSE
121) TRUE
122) FALSE
123) TRUE
124) TRUE
125) FALSE
126) TRUE
127) TRUE
128) TRUE
129) TRUE
130) Trust is defined as the willingness to be vulnerable to an authority based on positive expectations about
the authority's actions and intentions. Issues of trust are intertwined with two related concepts. Justice
reflects the perceived fairness of an authority's decision making. When employees perceive high levels of
justice, they believe that decision outcomes are fair and that decision-making processes are designed and
implemented in a fair manner. Justice concepts can be used to explain why employees judge some
authorities as more trustworthy than others. Ethics reflects the degree to which the behaviours of an
authority are in accordance with generally accepted moral norms. When employees perceive high levels of
ethics, they believe that things are being done the way they "should be" or "ought to be" done. Ethics
concepts can be used to explain why authorities decide to act in a trustworthy or untrustworthy manner.
131) As shown in Figure 8-1, trust is rooted in different kinds of factors. Sometimes trust is disposition-based,
meaning that your personality traits include a general propensity to trust others. Sometimes trust is
cognition-based, meaning that it is rooted in a rational assessment of the authority's trustworthiness.
Sometimes trust is affect-based, meaning that it depends on feelings toward the authority that go beyond
any rational assessment.
31
Answer Key
132) An authority's trustworthiness is defined as the characteristic or attributes of a trustee that inspire trust. At
some point, our trust begins to be based on cognitions we've developed about the authority, as opposed to
our own personality of disposition. In this way, cognition-based trust is driven by the authority's "track
record". Research suggests that we gauge the track record of an authority along three dimensions: ability,
integrity and benevolence. The first dimension of trustworthiness is ability, defined as the skills,
competencies, and areas of expertise that enable an authority to be successful in some specific area. The
second dimension of trustworthiness is integrity, defined as the perception that the authority adheres to a
set of values and principles that the trustor finds acceptable. When authorities are perceived to be of sound
character, it means that they have integrity-that they have honest motives and intentions. The third
dimension of trustworthiness is benevolence, defined as the belief that the authority wants to do good for
the trustor, apart from any selfish or profit-centered motives. When authorities are perceived as
benevolent, it means that they care for employees, are concerned about their well-being, and feel a sense of
loyalty to them. The mentor-protégé relationship provides a good example of benevolence at work.
133) Please refer to Table 8-1 in the text.
134) Aside from voice and correctability, procedural justice is fostered when authorities adhere to four rules
that serve to create equal employment opportunity. The consistency, bias suppression, representativeness,
and accuracy rules help ensure that procedures are neutral and objective, as opposed to biased and
discriminatory. These sorts of procedural rules are relevant in many areas of working life. As one example,
the rules can be used to make hiring practices more fair by ensuring that interview questions are unbiased
and asked in the same manner across applications.
135) Interpersonal justice reflects the perceived fairness of the treatment received by employees from
authorities. Interpersonal justice is fostered when authorities adhere to particular rules. The respect rule
pertains to whether authorities treat employees in a dignified and sincere manner, and the propriety rule
reflects whether authorities refrain from making improper or offensive remarks.
136) As shown in Figure 8-6, the four-component model of ethical decision making argues that ethical
behaviours result from a multistage sequence beginning with moral awareness, continuing on to moral
judgment, and then moral intent and ethical behaviour. The first step needed to explain why an authority
acts ethically is moral awareness, which occurs when an authority recognizes that a moral issue exists in a
situation or that an ethical standard or principle is relevant to the circumstance. Assuming an authority
recognizes that a moral issue exists in a situation, the next step is moral judgment, which is when the
authority accurately identifies the morally "right" course of action. Assuming that an authority recognizes
that a moral issue exists in a situation and possesses the cognitive moral development to choose the right
course of action, one step remains: The authority has to want to act ethically. Moral intent reflects an
authority's degree of commitment to the moral course of action. The distinction between awareness,
judgment, and intent is important, because many unethical people know and understand that what they do
is wrong-they just don't really care. One driver of moral intent is moral identity. Having a strong moral
identity increases ethical behaviours because failing to act morally will trigger a strong sense of guilt or
shame.
137) Moral intensity captures the degree to which the issue has ethical urgency. Moral intensity is driven by six
factors. Please see Table 8-3 in the text.
138) Cognitive moral development is described as the following: as people age and mature, they move through
several states of moral development, each more mature and sophisticated than the prior one.
32
Answer Key
139) Trust has a moderate positive effect on Job Performance. Employees who are willing to be vulnerable to
authorities tend to have higher levels of Task Performance. They are also more likely to engage in
Citizenship Behaviour and less likely to engage in Counterproductive Behaviour.
Trust has a strong positive effect on Organizational Commitment. Employees who are willing to be vulnerable to
authorities tend to have higher levels of Affective Commitment and higher levels of Normative Commitment
Trust has no effect on Continuance Commitment.
140) The legal component of corporate social responsibility argues that the law represents society's codification
of right and wrong and must therefore be followed. Fulfilling this component speaks to the integrity of the
organization and suggests that it has reached the conventional level of moral development. Further
violations of labour laws on Nike's part would signal a breach of this component, so protecting its
reputation will likely require a continuing emphasis on monitoring and inspections. What steps can
organizations take to promote legal compliance? In Canada, for instance, occupational health and safety
laws are in place across the country to protect people. To raise awareness and promote healthy and safe
workplaces, and ensure legal compliance, many organizations form internal committees made up of
company and employee (or union) representatives. The roles of these committees are varied, but generally
include being aware of relevant safety issues and hazards, monitoring the effectiveness of ongoing
programs, investigating complaints, and providing annual reports for external agencies. These committees often
represent a tangible sign, both internally and externally, that the organization "walks the walk" with respect to carin
for the well-being of its employees.
The ethical component of corporate social responsibility argues that organizations have an obligation to do what is
right, just, and fair and to avoid harm. Fulfilling this component is relevant to the benevolence and
integrity of the organization and suggests that it has reached the principled level of moral development.
Regardless of its legal implications, the way Nike manages the employees who work in its factories speaks
to the ethical makeup of its culture. An example of an organization committed to the ethical component of
corporate social responsibility is TELUS, one of the largest telecommunications companies in Canada. At
TELUS, the corporate ethics policy provides guidelines for the standards of ethical conduct by all
managers and employees. The policy spells out, and illustrates with case examples, a set of core values that
people can use to navigate day-to-day moral dilemmas. In fact, to promote awareness of the corporate ethics policy
all organizational members have to, every year, complete an online course as a term of employment.
The citizenship component of corporate social responsibility argues that organizations should contribute
resources to improve the quality of life in the communities in which they work. A great example is
Canadian Tire's JumpStart program, which helps kids in financial need participate in organized sport and
recreation such as hockey, soccer, and swimming. Since its launch in 2005, JumpStart has already helped
thousands of kids. However, the citizenship component may also involve efforts geared toward
environmental sustainability. The citizenship component may also involve efforts geared toward
environmental sustainability. On that front, Nike has joined a number of notable companies, including
TELUS, in adopting "green" processes. TELUS, for instance, has taken steps to reduce its energy
consumption and carbon emissions as part of its role as a responsible corporate citizen.
33

Organizational Behavour Canadian 3rd Edition Colquitt Test Bank

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2) Actually making oneself vulnerable to an authority is

4) Which of these reflects the perceived fairness of an authority's decision making?

8) According to the authors, trust is rooted in all of these factors EXCEPT:

9) Scenario: Payroll Partners, Inc. (PPI)

12) When trust is rooted in a rational assessment of the authority's trustworthiness, it is

14) Trustpropensity is a product of both

16) Which of these countries has the highest trust propensity?

23) Scenario: Payroll Partners, Inc. (PPI)

29) _______ trust is more emotional than rational.

35) Cognition-based trust is driven by the

39) _______ justice reflects the perceived fairness of decision-making outcomes.

Jack appears to be more concerned about which of these?

44) _______ justice reflects the perceived fairness of decision-making processes.

47) Which of the following is a distributive justice rule?

48) Which of the following is an interpersonal justice rule?

49) Which of the following is an informational justice rule?

63) Scenario: Up the Hill International

64) Scenario: Up the Hill International

Jill appears to be more concerned about which of these?

66) Scenario: Up the Hill International

74) _______reflects an authority's degree of commitment to the moral course of action.

76) Whichof these is NOT a facet of moral intensity?

81) Which of the following is a specific principle used by the consequentialists?

83) What are the consequentialist principles sometimes called?

84) What are the non-consequentialist principles sometimes called?

100) Justice is the perceived fairness of an authority's decision making.

101) Trust propensity is a product of both nature and nurture.

105) Affect-based trust is more rational than emotional.

125) A moral exchange is a work relationship that is characterized by mutual investment.

136) Analyze the four component model of ethical decision making.

138) Define cognitive moral development.

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