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Business Topics
Business Topics
Morgan Lighten up, Casey. Moderate inflation can actually do the economy some good.
As prices increase over time, consumers tend to make purchases sooner rather than later. As
people spend and borrow money, economic activity increases, though this is only for the short
term. Inflation, however, also has beneficial long-term effects. It not only
encourages people to invest, but to take a more systematic risk with their
investments. So, you see, Casey, moderate inflation isn’t so bad.
Questions
1. In the passage, what is going to happen according to the news?
2. Why is Casey concerned about inflation?
3. According to Morgan, how can moderate inflation help the economy?
4. What is the negative aspect of deflation?
5. Why are people in debt more disadvantaged during deflation?
6. How does inflation affect you personally?
7. Do you blame the government for inflation?
Business Topics 1
02 Corporate Responsibilities
Kit What’ eating you today, John? You look troubled.
John I am. You see, I’ve received a job offer from a wellknown
corporation, but I don’t know if I should take it. It’s just
that all I’ve been hearing is how corporations only care about
generating profit. I don’ want to be part of something that’s
driven purely by money.
Kit That’ very admirable of you, John, and you need not worry
so much about corporations because there’ such a thing as
corporate social responsibility. Corporate social responsibility is
a concept that calls for corporations to consider the interests of
society by taking responsibility for the impact their actions have
on their employees, customers, communities and even the environment.
John Oh, I wasn’t aware of that. So, how do corporations put this concept into practice?
Kit Well, it’s common among corporations nowadays to host fundraisers for different causes,
including health and education. Some even go above and beyond with their fundraisers
or charity events, getting big celebrities to serve as hosts so as to attract more donations.
Many corporations are now also beginning to implement production practices that are more
environmentally-friendly, showing their care for Mother Nature and the community.
Questions
1. Why is John reluctant to work for a well‐known corporation?
2. What is Kit’s definition of corporate social responsibility?
3. Why do corporations get celebrities to host their fundraisers and charity events?
4. How do corporations practice social responsibility?
5. Do you think only big corporations should exercise social responsibility?
6. At present, what social concern should corporations help address?
7. Would you want to work for a large corporation?
Business Topics 1
Emily I agree.
Expressions
Questions
1. Why are the women irritated at Mr Henley?
2. Why did Emily file for a leave?
3. Do you agree that Denise and Emily should report Mr. Henley?
4. Have you ever had an unreasonable boss?
5. What would you do if your boss is like Mr. Henley?
6. Would you do your boss’' personal errands for him?
7. Can you name some qualities of a good boss?
04 The Success of Starbucks
Geraldine I want to become a successful businesswoman, but I’m afraid I
don’t know much about how to make a business grow.
Patty If I were you, I would take after Starbucks. The founders started
out with a small coffee shop in Seattle in 1971, and spent the following
years developing their product line and expanding. They are now the
largest coffeehouse company, with more than 15,000 stores in over 40
countries. These stores are visited by hundreds of people each day.
Geraldine That’s impressive. They must be rolling in dough by now. How do they keep the
customers coming?
Patty I read somewhere that the company takes customer satisfaction very seriously. They
train their baristas not just to make coffee, but also to greet customers by their names. Also,
the company constantly looks for ways to improve their coffee products and seldom hesitates
to try out new ideas. I personally like their creative holiday drinks.
Geraldine That makes two of us. I also appreciate how friendly the baristas are every time.
Their training must really be extensive.
Questions
1. What did Patty advise Geraldine to do to become successful with business?
2. What does the idiom “they must be rolling in dough” mean?
3. According to Patty, how does Starbucks keep the customers coming?
4. Are you a coffee lover? How often do you drink coffee?
5. What Starbucks’ product do you personally enjoy and find delicious?
6. Do you think Starbucks’ coffee is affordable or too expensive?
7. How important is customer satisfaction to you?
05 Top Ten Billionaires
Brian I wish I could be Bill Gates. Then I’d be the richest man in the
world!
Nick You would be, if it was still 2006. Now though, I’m afraid you’d
only be the third richest man in the world, since that’s what Bill Gates
is. That’s according to Forbes magazine’s list of the Top Ten
Billionaires for 2008.
Nick The race to the top was competitive months before Forbes came out with this year’s
list. Gates was doing well, with shares of Microsoft jumping 30 percent between late October
and early November. Each Microsoft share was worth $37, but the price fell in February when
the company announced their intention to purchase Yahoo! for $45 billion.
Nick The man of the hour is Warren Buffet, an investor, philanthropist and the CEO of an
insurance company called Berkshire Hathaway. His estimated fortune is $62 billion, which is $8
billion more than that of Bill Gates’ Meanwhile, self-made billionaire Carlos Slim Helu took the
number 2 spot, with a net worth of an estimated $60 billion thanks to the strong performance
of his wireless telephone company, America Movil.
Expressions
Questions
Julia I know what you mean. It’s a good thing my company has
taken action. Last month, they decided to declare a portion of our
salaries as allowance. I, for example, am getting $4,000 a month.
When I got my pay slip last month, I saw that they listed $400,
which is ten percent of my salary, as allowance, and declared that
my wages for that month was only $3,600. Consequently, the tax I
paid was also lower, and I was able to save more than usual.
Eric Wow, that’s very smart of your company. I’ll cross my fingers and hope that my company
will do the same. Do you have other suggestions though as to how I can reduce my taxes?
Julia Following the principle of lower income equals lower taxes, you can try reducing your
income by contributing to a retirement plan. Another way to reduce your income and taxes is
by increasing your standard deduction, which is based upon filing status. Standard deductions
can be increased by listing more dependents or getting married.
Questions
1. Why is Eric unhappy?
2. What sort of action did Julia’s company do to lower the employees’ taxes?
3. Name some suggestions Julia made on how Eric could reduce his taxes?
4. How many percent off your salary do you pay for taxes every month?
5. Do you have any dependents listed on your income tax return?
6. Why does the government collect taxes anyway?
7. Are you having a difficult time “making ends meet” nowadays?
07 The purpose of Marketing
Khiff I was very tired this morning. I couldn’t get up! I slept
very late because I had to finish my project for marketing.
Liam Well, that’ quite impressive!!! You’re gathered all the important details of marketing.
So, I guess you’re done with your project, right?
Khiff Nope. Not yet. I still have to go over it to see if there are any corrections to be made.
Questions
1. Why was Khiff very tired this morning?
2. What kind of information was Khiff able to gather from the internet?
3. According to Khiff, what is marketing essentially?
4. What is the significance of having a target audience?
5. What can be done to increase customer satisfaction?
6. What are the factors to consider in building an effective marketing strategy?
7. In your opinion, what is the best way to introduce a new product or service?
08 Coca‐Cola vs. Pepsi
Karen So, have you made up your mind about what you’ve
going to order?
Karen A Coke? Are you sure that’ what you want to get? I
think a better choice would be Pepsi. It’s sweeter, goes down
a lot more smoothly, and doesn’t have an aftertaste. Also, it
still quenches your thirst and tastes good even when it’s not
served cold or with ice.
Philip Oh, you are definitely pulling my leg! Coke is way better than Pepsi! Its sweetness is
just right, and in the many years that I’ve been drinking it, I’ve never noticed an aftertaste.
Also, Coke’s other variations are better-tasting than the ones from Pepsi. I especially like Coke
Light, which is the no-calorie variation.
Karen Well, I guess it all boils down to personal preference. Let’s just get what we want,
shall we? You order a Coke, and I’ll order a Pepsi.
Questions
1. What is Philip going to order?
2. Why does Karen think Pepsi would be a better choice than Coke?
3. Why does Philip think Coke is way better than Pepsi?
4. What drink really quenches your thirst?
5. Which would you rather have, Coke or Pepsi?
6. Name some other carbonated drinks you think are delicious.
7. Can you explain what “pulling my leg” means?
09 A Missing passport when travelling
Lance Hurry up, Shawn! I’m going to be late. I haven’t
got all day, you know!
Shawn Also, I have photo copies of your passport, so I can easily email or fax it to you if you
lose your real one.
Questions
1. What is the first thing Lance should do if ever he loses his passport?
2. What should he do in the police station and who should he contact afterwards?
3. Why should Lance call the airline after contacting the embassy?
4. What will Shawn do in case Lance loses his passport?
5. When was the last time you travelled abroad and where did you go?
6. Have you ever experienced losing something important while travelling?
7. How do you take care of your belongings when you are travelling?
10 Afternoon naps increase the risk of a stroke
Yen Have you taken your lunch break?
Yen I’m not making it up just to talk to you. I’m just concerned about your health. Many
of us believe that taking an afternoon nap is good for our health. However, according to a
new report, daytime naps may actually harm our health. According to research, people who
regularly napped were more likely to suffer a stroke. The research shows that when we take
a nap we increase the risk of a stroke by 2.6 times compared to those who don’t nap. The
doctors who conducted the research are worried that since a lot of people don’ get much
sleep they will opt for afternoon naps that might harm them without even knowing it.
Say Okay. I’m totally awake now because of what you’ve said to me. Anyway, thanks for
your concern! I will just have a conversation with you instead of taking a nap.
Questions
1. According to research, how can daytime naps actually harm our health?
2. Did Say believe Yen’s warning?
3. How many hours do you usually sleep at night?
4. What relaxing activity can you substitute for a nap in the afternoon?
5. How do you feel when you lack a good nights sleep?
6. Are you convinced by the study that napping increases the risk of having a stroke?
7. What are the reasons why people take naps?
11 Is it possible to work for one company your entire life?
Cynthia Ben, may I have your opinion on something?
Cynthia Well, I’ve been working for my company for five years now, but
I’ve been getting a lot of other job offers. I’m really happy where I am,
and to be frank, the other job offers aren’t exactly making me jump for
joy. The thing is, most of my friends who have worked for one company
for as long as I have are starting to move on to other jobs. I don’t know
if I should do the same. I’m so happy with my company that I think I
can work for them forever. Do you think that’s possible?
Ben I’ve seen it happen. In fact, now that I think about it, my grandfather worked for just one
company his entire life. He was always telling us about how well his company treated him, and
because he was always motivated to work, his output was always excellent. Even if there were
younger people applying for his position, the company decided to keep my grandfather because
he proved to be such an asset. So yes, I think it is possible.
Cynthia That’s good to hear. I’m suddenly in high spirits. Thanks Ben!
Questions
1. What is Cynthia’s dilemma?
2. Who is the person that Ben used as an example of a loyal employee?
3. What does the line “it isn’t exactly making me jump for joy” mean?
4. Do you think you can work for only one company your whole life?
5. What do you think a company should do to keep their employees loyal?
6. Are you happy with your job and employer right now? Why or why not?
7. If you were given a better offer somewhere else, would you quit your current job?
12 An internet ad can payoff
Carol I’ll hunt for bargains on the Internet. Maybe there are some
products on sale.
Connie Are you sure? I think the Internet advertisements are quite
expensive.
Carol Actually, some products are expensive and some are not. You
just have to be patient in looking for and purchasing a product.
Connie That’ good! But I don’t have computers at home. So, I can’t
look on the Internet.
Carol That’ too bad! You have to buy a computer. It’s a necessity.
Anyways, the advertising company came up with a good idea and
that’s to use the Internet to reach out to their customers who are always online. The Internet
is an effective way to spread the word about a new product. And it’s really effective because
nowadays many people are using computers, especially in school, at home or even in the
office. We always use computers to search for something. So, the advertisement taught that
they could pop up an advertisement while other programs are in use. And a good thing about
this is that they can post their advertisement for free. You just have to know the program that
you’re going to use [use] and then you can download it on the Internet!
Questions
1. What did Carol mean when she said “I’ll hunt for bargains?”
2. Tell me what Carol told Connie about advertising on the internet.
3. How often do you use the computer at home or work?
4. What do you usually like to do online?
5. How do you feel about online advertisements and pop up ads?
6. Do you like hunting for bargains too?
7. Which do you prefer : shopping online or going to the store?
13 The pitfalls of using credit cards
Mom We can’t afford a new computer yet. You have to wait a
few more months until I have enough money.
Mom Credit cards are only for emergencies, not for impulsive
purchases. Don’ you know the dangers of using a credit card
irresponsibly? Credit cards charge interest on products or
services bought with them. Before you know it, you might have
already racked up so many charges you’ll be neck-deep in debt! So many people have dug
themselves into huge holes from the indiscriminate use of their credit cards. They become
ruined financially because of that. Another pitfall of using credit cards is loss or theft. If you
lose your credit card or if it gets stolen, whoever gets it can use it to make purchases. Before
you can tell the bank to freeze your account, the person could have already bought many
things and you would end up having to pay for all of it.
Questions
1. What cant the speakers afford to buy right now?
2. Why doesn’t the mom want to use her credit card?
3. Which do you prefer : To pay in credit or in cash?
4. What was the last purchase you made using your credit card?
5. Tell me what was the last purchase you paid for in cash.
6. In your opinion, what are the disadvantages of using credit cards?
7. What kinds of purchases would qualify as emergencies for you?
14 Official Attire or Casual Clothes in the Office
Dean Bye Sarah! I’m going to work!
Sarah I understand what you’re saying, but I think wearing office attire is necessary, even
if important clients do not drop by or see employees regularly. An office is your place of work
and not your home, which means your appearance and actions should be proper and
professional. As for the high price of office clothes, you can try looking in bargain stores
so you can save money. I once found a blazer at a bargain store downtown, and it was a
steal!
Dean You have a point. I’ll talk to my boss and maybe he’ll have a change of heart.
Questions
1. Why is Dean dressed casually for work?
2. Does Sarah agree with Dean when it comes to dressing at work?
3. What is Sarah’s solution to the high cost of office attire?
4. What kind of clothes do you usually wear to work?
5. Do you think wearing office attire improves an employee’s productivity at work?
6. If you could wear anything you want at work , what would you wear?
7. Do you prefer shopping for bargains or expensive clothes?
15 The reason workers need to work overnight
Sandy Ted, may I use your phone? I have to call my
husband and tell him that I’ll be staying at the office
tonight.
Ted My computer crashed and I’m trying to recover my files because I have an important
presentation tomorrow. So far, I haven’t been successful. I think I’m going to have to stay
overnight as well. It looks like we’re in the same boat.
Questions
1. Why does Sandy need to stay at the office tonight?
2. Why is Ted still in the office as well?
3. When was the last time you had to “pull an all nighter” at work or school?
4. Would you rather work at the office or at home?
5. Do you work well under pressure or do you easily get stressed out?
6. Where do you work best : alone or in a team?
7. Would you prioritize your work over your personal life?
16 Human Networking
Karen Why do you look blue in the face? It seems like you’re been
working all day!!! You look really tired!!!
Bea Is it that obvious? Actually, I’m really tired and exhausted. I helped
Kathy pack her things yesterday.
Karen Oh. I see. I heard that she’s going to Australia tomorrow. Does
she have plans to work there?
Bea Yes. She’s going to Australia tomorrow. And I’m going to see her off at
the airport. She’s gong to find applicants who are interested in working for
her company. She’s busy doing human networking where she recruits many
people who are qualified to work for her company. Human networking
establishes a respectful and caring relationship that promotes mutual success.
She helps other people to get a job and be productive. At the same time,
she receives an incentive or bonus from the company. So, it’s an effective way of helping
each other because human networking is beneficial for all of them. And the good thing about
this is that you’re not only earning a lot of money but you also share your passions and you
convince or invite others into the activities or jobs that you already enjoy doing.
Karen Wow!!! I admire the type of job that she’ doing. Convincing other people is hard. But
then, she’s persistent and giving opportunities to those who are unemployed!
Questions
1. What does Kathy do for a living?
2. According to Bea, what is good about human networking?
3. What does Karen think about Kathy’s job?
4. What does human networking bring about or establish?
5. What would you do to convince people to work at your company?
6. How can human networking improve your character?
7. Do you think anyone can be good at networking?
17 The best investment option ‐ real estate
Doug Barry, I’d like to add some real estate to my
portfolio of investments. What can you tell me about it?
Do you think that would be a wise thing to do?
Barry Well, when a piece of real estate is found in an area that is not prone to natural
disasters, there is little in the way of damage due to those and thus, devaluation is not too big
a factor. Those with the means often don’ mind anteing up for some prime piece of property.
When the real estate is highly coveted, people even go on bidding wars and the sky’s the limit
as to how high the wagers go. Just remember, though, only when it is in a very good spot is
real estate truly the best investment option. In many cases, like other property investments,
time and use erodes its value.
Questions
1. According to Barry, when is real estate regarded as the best investment?
2. Besides natural disasters what other factors might decrease the value of real estate?
3. What is the meaning of the phrase “ky’ the limit?”k
4. Do you think that real estate is a good investment option?
5. Aside from real estate, what other investment option would you recommend?
6. Do you think it is easy to be a real estate agent?
7. Are you happy with your home and its location right now? Why or why not?ocket
18 Apple’s success story
Rick Hey James, that’ a really cool mp3 player you’e got.
What brand is it?
Rick Oh really? Why is that? I’m sure there are lots of other
great brands for gadgets and gizmos like that.
James Well, yeah. The thing is, Apple has led the way in
portable devices and computers for many years. Among the earliest laptops techies trusted
were the original generation Macbooks. There may have been other brands that came out
since, or even ahead of the Apple iPod, but it has definitely been the leader of the pack.
One thing behind its stature is its success at redesigning and re-inventing the device. It has
evolved from a mere music format player, to one that can display images, to a video and
audio player and now, in its latest incarnation, as a sleek and stylish phone and multimedia
player. As the benchmark in portable multimedia devices, Apple has certainly thought of all the
possible accessories to go with their various generation iPods and iPhones. If anything, Apple
has definitely done its best to give consumers like us our heart’s desires.
Questions
1. What is Apple known for producing?
2. What laptops did old techies trust?
3. Why does James call the Apple iPod the “leader of the pack?”
4. If given the chance, which Apple gadget would you like to buy?
5. Would you say that Apple devices are the best in the market?
6. Can you name some electronic gadgets you use in your daily life?
7. Are Apple products popular among Koreans? Why or why not?
19 China Bubble
Oscar Robert, can you help me write my term paper for my Business
101 class? It’s due tomorrow morning, so I’m really working against
the clock here. My topic is about the China Bubble.
Oscar I see. Is it possible, though, for this so-called China Bubble to burst?
Robert Yes, There is definitely a possibility of that happening. There are a lot of factors that
could suddenly deflate the growth of the Chinese stock market, including the country’s political
and social climate. There’s also the fact that all stock prices slump every now and then, which
is why investing in the stock market is a risky move. If the China Bubble were to burst, there
would certainly be implications, including social and political chaos.
Questions
1. Why does Oscar need Robert’s help?
2. What is the definition of China Bubble?
3. What did Oscar mean when he said he is “working against the clock?”
4. Why there is a continuous rise in the stock value of China?
5. What could cause the China Bubble to burst?
6. Why is investing in the stock market risky?
7. Can the China Bubble only happen in China?
20 Differences between western and eastern gatherings
Norman Do you want to watch a movie this weekend, Ronnie?
Ronnie I’m sorry, Norman, but I’ll have to take a rain check. I have to meet with some
executives to talk about my investments in their company.
Norman Is that so? I can recommend some fine dining restaurants where you and the
executives can have your meeting. Will you be meeting for lunch or dinner?
Ronnie Neither. You see, the executives I’m meeting with are from a Japanese company, and
they have different customs and practices. As you know, it’s common practice for western
companies to treat their clients to either lunch or dinner when they have an important matter to
discuss. This is already viewed as a less formal setting, because it takes place outside of the
workplace and in a more open environment. However,
the scenario is quite different for eastern companies.
Instead of taking their clients to lunch or dinner, they
set up their meetings in night clubs and bars, which
are even less formal and more festive. They also drink
alcohol with their clients during the meeting.
Questions
1. Why did Ronnie decline Norman’s invitation to watch a movie this weekend?
2. Where is it common for western companies to treat their clients?
3. Where do eastern companies usually take their clients for meetings?
4. Which do you prefer and why: The western or eastern gathering?
5. Do you like to frequent night clubs and bars?
6. In your experience, is drinking with clients and colleagues enjoyable?
7. Can you name other places where you can take a client for a meeting?
21 Mother’s pass on their stress to their kids
Abby Hi there Hilda. Are you okay, you look exhausted?
Hilda Not really, I’m just really tired Abby. I can’t complain
about my husband, he is a very good man and he always
works hard for me and the kids. It’s just that he went out of the
country on a business trip and then out of the blue my nanny got sick. I am in charge of the
house now and I think I’m going crazy.
Abby Oh Hilda, I can see your stress level is up to the ceiling. But try to relax a bit, didn’t
you know that you can pass that stress on to your kids? I read an article and it says that
young kids are more likely to pick up on their mother’s stress. I’ve got a better idea, why don’t
you call your mom and ask for her help, I’m sure she’ll be excited to help you take care of
the kids. And while your mom is in charge, I will take you out for a nice massage and a little
weekend shopping.
ilda Thanks Abby, I really feel sad knowing that I’m passing my stress on to the kids. Now, I’ll
do my best to be more relaxed whenever I’m home.
Questions
1. Why is Hilda stressed out?
2. Where was Hilda’ husband?
3. What did Abby caution Hilda against?
4. What is Abby going to do to help Hilda relax?
5. What makes you feel stressed?
6. When you are stressed, what helps you to relax and feel better?
7. Why is stress bad for our health and well‐being?
22 Personal Information Stolen by Internet Service Providers
Brie Hey, Julie, I keep getting all this junk mail from an anonymous
sender. How do you think he got my email address?
Julie There are a number of ways to minimize the risk of being a victim of identity theft. The
first is by using unpredictable passwords on all your accounts. Avoid using easily available
information such as your birthday. The second is by securing personal information on your
computer. Always use virus protection software and avoid downloading files or opening files
sent to you by strangers. This could expose your computer to a virus known as "spyware" that
captures any information you type on your keyboard. Hackers may also create phony
promotional offers or pose as representatives of banks, Internet service providers, and even
government agencies to get people to reveal their personal information online. That’s why it’s
so hard to catch them red-handed. That’s why you shouldn’t give out any data unless you
confirm that who you’re dealing with is legitimate.
Brie Wow, thanks for sharing this information with me. Those hackers must have state of the
art equipment to be able to do that. I’ll be more cautious next time.
1. catch them red-handed : catch는 동사로 ‘잡다’는 뜻을 가지며 red-handed는 형용사로 ‘현행범으로’의 뜻을
가진다. 따라서 catch them red-handed는 ‘그들을 현행범으로 잡다’는 뜻으로 해석할 수 있다.
2. state of the art : state of the art는 일반적으로 ‘(과학 따위의) 최첨단 기술’, ‘최첨단 수준’의 뜻으로 쓰이는데
본문에서도 역시 그 장비가 ‘최첨단’이라는 말을 하기 위해 쓰였음을 알 수 있다.
Questions
1. What is Brie frequently receiving in his email?
2. What is the function of the firewall program in your computer?
3. What are hackers?
4. What is “spyware?”
5. How do you protect your computer from malicious outside threats?
6. Have you ever given your personal information online?
7. Do you know anyone who had been a victim of identity theft?
23 The shortage of oil
Carrie Have you seen oil prices today, Jerry? They’e just continuing to sky-rocket.
Jerry I know, and it’s mainly because we’re running out of it. We’re consuming oil faster than
we can produce it. There’s only a limited supply left, but the demand is high.
Carrie Couldn’t the oil companies just set up new oil drills and wells? That way, we can keep
producing oil, increase supply and meet the demand. Then, prices will go down.
Jerry That’s easier said than done. In recent years, there’s also been a decline in oil wells
and oil fields. Also, it takes million of years for new
petroleum, the source of oil, to form, and since petroleum
products can only be used once, it’s impossible to recycle
oil. If things continue to worsen, I wouldn’t be surprised if
we completely run out of oil soon. When that happens,
catastrophe will surely ensue, since everyone depends on
oil so much.
Questions
1. What are the speakers talking about?
2. According to Jerry, why is oil so expensive?
4. What does the term “kick things into gear” mean?
5. How important is oil to people’s everyday lives?
6. How can we solve the oil shortage?
7. Imagine a world without oil. Can you describe it to me?
24 The importance of a mentor in life
Hillary Ned, would it be alright if I hit the road in a couple
of minutes? I have to meet with my mentor, Mr. Parkinson.
Questions
1. Who will Hillary meet?
2. What is Ned’ opinion of Hillary ?
3. According to Hillary, how has Mr Parkinson been an enormous help?
4. Can you name one person who always has your best interests at heart?
5. Who do you consider as your personal mentor in life?
6. Do you think you have to be a professional or an expert to become a mentor?
7. Would you like to be a mentor to somebody someday too?
25 Female Workers with Heavy Make‐up in the Office
Christina Donna, can you accompany me to the bathroom? I just want to do a quick touchup
before our lunch break ends.
Donna I think your make-up is just fine. You don't need a touch-up, trust me.
Christina I trust you. Besides, I don't want to look like Susan from accounting. She's got
layers and layers of make-up on her face every day. Her eye-shadow and blush-on are so
thick, and her lipstick is so red and bright. She also likes putting on dark eyeliner to make her
eyes stand out, but she often goes overboard with it. I asked her once
why she likes putting so much make-up on, and she told me it's
because her husband says it makes her more beautiful. I wanted to tell
her it makes her look like a clown!
Christina We should tell her to tone it down, then, so people won't talk
behind her back anymore. I'll also try to give her tips about applying
make-up modestly.
Questions
1. How did Christina describe Susan from accounting?
2. Why does Susan like putting so much make‐ up on?
3. What did some clients have to say about Susan’s heavy make‐up?
4. Do you think make‐up enhances a woman’s appearance?
5. What is your favorite make‐up item?
6. Do you agree with the line : “Beauty is in the eye of the beholder?”
7. Besides wearing heavy make‐up, what do you think is inappropriate for the office?
26 Workaholic
Diane I have so much work to do today. After I have lunch with you, I still have to organize
all my files on my desk. I also need to organize them, alphabetically and numerically. After
that, I need to write a report on our marketing expenses and business transactions, which I
have to finish before the meeting. And you know what else? The meeting is also today! With
all this work, I’ afraid I might kick the bucket soon!
Rose Diane, it sounds to me like you have turned into one of those people. I believe you’e
familiar with the term workaholic?
Diane So I’ a workaholic… What about you? Don’ you consider yourself one too? You’e
a kindergarten teacher during the day and at night, a mother of
two children. Not to mention on weekends, you work part time as a
cashier in the supermarket! I don’ even know how you balance all
of that!
Rose I guess you’e right about that. Maybe we‘e both workaholics. But
of course, I do it for my two boys. Being a single parent, I have to do
this. So I can send them to a good university. Education does not
come cheap, my friend.
Diane Right, right. As for me, I work hard so that I can have a
future to look forward to. When I retire, I would like to have a big
house with a beautiful garden outside. Plus, if I don’ work, I feel
like I’ going to end up dirt poor!
Questions
1. What does Diane have to do after lunch with Rose?
2. How did Diane react after Rose called her a workaholic?
3. What is the reason why Rose works so hard?
4. What about Diane –why does she work hard?
5. Would you consider yourself a workaholic ?
6. What motivates and inspires you to work hard?
7. What do you do to relax after work?
27 My Favorite Ad Campaign
Marie The advertising industry is really booming these
days. Lately, a lot of cool advertisements have been coming
out. However, I do have a personal favorite.
Eric I agree with you. GAP has always been innovative when it comes to their ad campaigns.
However, I have a different personal favorite. I enjoyed the Dove Campaign for Real Beauty.
I appreciate the way the campaign is trying to change today’s standard of beauty, which is
quite unrealistic. I also like that the campaign is geared towards building the self-esteem of
women, and that it says women don’ have to look a certain way to be considered beautiful.
That particular ad campaign has proven to be uplifting and inspiring.
Marie You’e right about that. I do hope that companies will continue to think out of the box
and launch positive and wholesome ad campaigns like the ones from GAP and Dove.
Questions
1. Why does Marie really like GAP’s holiday ad campaign?
2. Why does Eric favor Dove’s ad?
3. What does the phrase “creative and easy on the eyes” mean?
4. Have you ever bought any GAP or Dove products in the past?
5. Can you name your favourite ad campaign and why you like it so much?
6. If you were a commercial model, what product would you like to endorse?
7. If you had to endorse a clothing brand, what would it be ?
28 Word of Mouth
Dennis Hi Cynthia! It’ such a beautiful day today, why are you looking so glum? A penny
for your thoughts?
Cynthia Oh, I’ just thinking about how I’ going to get more people to listen to my band’
music. We don’ have enough money for promotions right now.
Dennis No need to worry, Cynthia. You can try attracting more people through word-ofmouth.
It’ really very simple. All you have to do is tell a group of people to tell their friends and
colleagues about your band. Those friends and colleagues will then tell their other peers
about your band, and so on. Before you know it, more people will be listening to your music.
I guarantee you, it works. It’ so effective that it’ even used as a marketing tool by a lot of
companies. One successful example is that of Affinitive’ Passholder Community campaign,
which used a social networking site to promote their “ll for One”season pass. Almost 4,000
pass holders posted stories and videos on the site, and
these postings helped to spread the word about their “ll
for One”pass. You have to be careful though, because
word-of-mouth can sometimes be used negatively as well.
Questions
1. What was Cynthia thinking about?
2. What marketing tool did Dennis advise Cynthia to try to plug her band?
3. In the passage, what example was used to illustrate the success of the
word‐of‐mouth method?
4. What are the advantages of word‐of‐mouth?
5. How can word‐of‐mouth be used in a negative way?
6. Is word‐of‐mouth necessarily a person‐to‐person communication?
7. Can you give another way to promote a product or service?
29 Chatting using MSN in a stealthy way at the office
Mickey We now have a strict policy at work that prevents the use of instant messengers like
MSN. I wonder if there is a way to get around it.
Donald There are ways to chat discreetly or stealthily at work. Let me tell you some of them:
First, turn off all the alert sounds to avoid having anyone hear the message warnings and the
like. Second, immediately minimize the chat window after reading and
responding to messages. This prevents others from seeing that you'
re chatting with someone. Third, respond only with short sentences.
Avoid long paragraphs that extend the time required to keep your chat
window open. Fourth, use code names for people in case someone is
spying on your screen.
Mickey Wow! You sure know a lot about stealthy chatting. I should
try to be as in the loop about such things as you. Thanks a lot for
filling me in.
Questions
1. Is Mickey’s company strict about chatting?
2. What did Donald tell Mickey about how to chat discreetly at work?
3. Can you tell me what “being in the loop?” means?
4. Do you follow all the rules in your office?
5. What are some of the things you are not allowed to do in your office?
6. When was the last time you broke a rule in your office?
7. Would you report a co‐worker whom you caught breaking rules at work?
30 Effective Presentation
Dennis Hello, Rein, you seem a little worried. I can
see that gloomy look in your face.
Dennis Hey, stop being a cry baby. Let me give you some tips,
when it comes to presentations, I’m the man. Okay, listen up carefully. First you have to know
the subject of your presentation. Then establish your objectives. Why do you want to give your
presentation? After that, start your preparation. What materials do you need? How many
people are going to attend? Where is your venue? Then check the equipment to be used, are
you going to have a Power Point presentation? Is there a computer at your venue? What kind of
visual aids will you use? Then prepare your notes, never ever read your presentation. You
must know it by heart. Practice your presentation and see if you commit errors and try your
best to practice hard to eliminate them. After that you’l be ready to face the world.
Rein Wow, did you just say all that? You are so smart Dennis. I owe you one this time.
Thank you so much.
Questions
1. Why is Rein worried?
2. What was Dennis’first tip in giving an effective presentation?
3. Tell me what Dennis meant when he said : “repare your notes, you must know it by heart.”
4. Can you describe the most boring presentation you’e ever been to?
5. Are you a “ry baby”
6. Do you talk to your family or friends about your problems?
7. When is it all right to ask for help?
31 Basic requirements for a team leader
Lea Are you interested in being a part of our fast growing
company? Right now, we are in need of a team leader.
Lea Well, I’m glad to hear that. Do you have the qualities of a good team leader? Do you
have leadership potential?
Kathy Yes. I can say that I do. I’ excellent in leading a team. I know how to motivate my
team and I know my goals. I am focused, reliable, and capable of getting my team on-board
for any challenges that may lie ahead. I make sure that I’m leading by example. I’m organized
and I don’ easily panic when problems arise. I keep my composure and immediately find
solutions to every problem. I assist my team members, especially if they are in need. I’m not
afraid to accept responsibility. I take pride in my work. I look at the small details and the big
picture of events. It is always important to see the project as a whole, but it is also important
to remember that every whole is composed of many small elements. So, I consider all these
things as a team leader.
Lea I’m impressed! You know how to be a good team leader! You’e hired!
Questions
1. What is the job opening in Lea’ company?
2. Does Lea think Kathy is qualified for the job of team leader?
3. What are the qualities that make Kathy a perfect candidate for team leader?
4. Why is having a team leader necessary?
5. What should be considered in choosing a team leader?
6. Do you think a team leader should be paid a high salary?
7. Do you want to be a team leader?
32 Tyranny of Microsoft
Steven What’s the matter, Terry? You look stressed.
Steven I’m afraid there’s not much you can do, Terry. You can try
buying other software that’s similar to this one, but since they’re
all from Microsoft’s competitors, chances are they’ll be incompatible as well. Microsoft has a
history of ruthlessly crushing their competitors. Apparently, they go by the philosophy, “embrace,
extend and extinguish.” First, they develop software that’s compatible with competing products.
Then, they gradually add new features to their software that aren’t supported by the competing
products. Finally, because of their dominant market share, they edge out their competitors
whose products cannot support the new extensions.
Terry No wonder they’e got such a strong hold on the market! I’ going to call them right
now and give them a piece of my mind!
Questions
1. What is Terry’ problem?
2. What is Terry planning to do after hearing Steven’ explanation?
3. What is Microsoft’ business philosophy?
4. How does Microsoft clear out its competitors?
5. Do you think Microsoft’ business philosophy is fair?
6. Knowing they are mean in business, would you still buy Microsoft’ products?
7. Do you think another company can compete successfully against Microsoft?
33 An Italian Success Story with Small Businesses
Andrea I’ve invested some money into a small business,
but now I’m nervous about it. I’m afraid it won’t be able to
compete with bigger businesses. Do you think I’m walking on
thin ice?
Andrea One of those small companies is Cagiva, the company that makes Harley
motorbikes, right?.
Manuel Right. They’re considered a small business, but they’re also one of the most
successful. All of the motorbikes that are assembled are tested by hand, which they believe
actually improves the quality of the bikes. Bikes with better quality mean more buyers, which
in turn mean more revenue. Another good thing about small businesses is that they are more
flexible, which means that they can adapt better to changes. This is what Italy has seen in
their small and medium-sized businesses.
Andrea I hope my small business will be successful, too. If it is, I’ll thank my lucky stars.
Questions
1. Why is Andrea worried about her investment into a small business?
2. What did Manuel have to say about investments in Italy?
3. How does Cagiva improve the quality of its motorbikes?
4. What is the meaning of the phrase “walking on thin ice?”
5. Which would you rather invest in : A small or a big business?
6. If you were to put up a business of your own, what would it be and why?
7. In your opinion, does Korea also greatly benefit from small and medium sized businesses?
34 Reasons behind the end of a recession
Carmela Do you think it’ possible for a country to recover from a recession?
Percy Yes, I believe so. Just look at what happened to Japan several years ago. Their
economy was in a slump for quite some time, but a number of factors helped the country get
back on track. Now, Japan’ economy is alive and kicking.
Carmela I didn’ know Japan experienced a recession. How were they able to recover from it?
Percy One factor that helped Japan’ economy was the increase in their exports and consumer
spending, which together makes up for more than half of the country’ economy. After 18
months of being in a recession, Japan reported a 6.4 percent rise in exports and a 1.6
percent rise in consumer spending. The country was producing more cars, electronics and
semiconductors, most of which were being exported to other
countries, including the United States. Another factor was the
World Cup Soccer Championship, which was co-hosted by
Japan with South Korea. Soccer fans helped to bring in more
revenue by spending money on hotels, restaurants and related
purchases.
Carmela I see. It’ good to know that all’ well that ends well
for Japan.
Questions
1. How did Japan’ economy recover from a recession?
2. What products were Japan making and exporting to other countries?
3. Which event did Japan co‐host with which country?
4. What is the meaning of the idiom “live and kicking?”
5. Other than hotels and restaurants, where else do you think World Cup fans spent
money on?
6. If given the opportunity, would you like to work in Japan?
7. How do you think economic recession affects a country’ people?
35 Stress of a Working Mom
Jenna Sarah, are you okay? You look exhausted.
Sarah Let's start from the beginning, shall we? After taking my
morning bath, I made sure that the kids were getting ready for
school. We then ate breakfast, which I prepared, and since it was
my turn to take the kids to school, we had to leave earlier than
usual so I wouldn't be late for work. When I arrived at the office,
there was a stack of papers on my desk. I spent the rest of the
morning filing those papers. During my lunch break, I had to rush to the supermarket to buy
the kids' favorite cereal, a gallon of milk and some snacks for them to take to school
tomorrow. When I returned to the office, I found a fresh pile of papers on my desk, so I
ended up doing some more filing in the afternoon.
Jenna I feel tired just listening to you. What time did you leave the office?
Sarah My boss let me off early because I told him I had to take the kids to the doctor for
their monthly check-up. On our way home, we ate at our favorite restaurant because I didn't
have time to prepare dinner. Really, being a working mother is no walk in the park.
Questions
1. Why is Sarah exhausted?
2. Name the items that Sarah bought in the supermarket .
3. Why did Sarah’s boss let her off early from work?
4. Why does Sarah have a very busy schedule?
5. In your opinion, should mothers stop working and just stay at home, or continue
working even after having children?
6. Is your mother a working mom?
7. What do you think a working mom should do to feel better about herself?
36 The best working place
Elizabeth Jessica, guess what! I just got hired for
this company that I really, really like. I’m so happy I
could scream at the top of my lungs!
Jessica That sounds almost too good to be true! My office is nothing like that. Our boss
never listens to us whenever we want to share some new ideas with him. Maybe I should also
apply for a job in your company so I can gain the benefits of an ideal workplace!
Questions
1. Why is Elizabeth so happy?
2. What exactly does Elizabeth like so much about her company?
3. How does Jessica feel about her boss?
4. How many companies have you worked for?
5. What is the first thing you look for in a company when you apply for a job?
6. How did you feel when you had your very first job?
7. When was the last time you were so happy you felt like “screaming at the top of
your lungs?”
37 Sexy Ads
Alex Next week would be a good time to relax and watch TV
all day since I have a few days off.
Alex No, I’m not. I’l just stay at home and watch TV.
Alex It’ my hobby. Besides, I want to see sexy advertisements on TV. I really admire those
sexy models because they are really sexy in the true sense of the word.
Amy Wow! You’re being too appreciative! Aren’t you overacting? Now, I know why
advertisements use sexy models to endorse their products. It’s because they want to feed
the eyes and imaginations of men with those sexy bodies. I guess that’s the reason why the
demand for their products is increasing so high! After all, most men are buying their products.
It’s good also that they use sexy models to attract the attention of many people, especially
men. Men buy these products and ask their wives or girlfriends to use these products. But
women are also encouraged to use or buy their products because they want to look beautiful
in front of their husbands or boyfriends. It’s a one way of imitating what we see on TV. And
for men, it’s their way of fantasizing!
Questions
1. What is Alex’ hobby?
2. What kind of advertisements does Alex like to watch on TV?
3. According to Amy, why do advertisements use sexy models to endorse their products?
4. In your opinion, is it necessary to have sexy models in advertisements?
5. Which would you rather watch: A sexy male or female in an advertisement?
5. Who is your favorite sexy female celebrity?
6. Can somebody be sexy without showing some skin?
7. Should children be allowed to watch sexy advertisements?
38 Loving People in a Secret Way or Not
Edgar Nathaniel, I need your advice on something.
Nathaniel First, let me just say I understand how you feel. It is pretty hard to keep lying to
people. Nevertheless, I have to agree with Emily. I think you should keep your relationship a
secret. If you tell your other colleagues, they might start to make you guys the subject of office
gossip. People might say things that may be bad for your reputation. Also, dating a co-worker
is usually not acceptable in workplaces, so if your boss finds out, he might sanction you and
Emily.
Questions
1. Who was Edgar having a secret relationship with?
2. What advice did Nathaniel give to Edgar about dating his co‐worker?
3. What would happen to Edgar and Emily if their colleagues and boss find out
about their relationship?
4. Is it always good to be truthful?
5. Do you think personal relationships at the workplace should not be allowed?
6. If you were having a relationship with someone, would you keep it a secret?
7. Have you had a personal relationship with a co‐worker before?
39 How to Solve Conflict in the Office
Wife What’s going on, dear? Are you having problems at work? Is it
because of your boss? Is it hard to deal with a female boss?
Hubby No, not really. It’s not really a big deal whether the boss is male
or female. It’s just that I’m having conflicts with my boss these days.
Hubby I know she’s really a smart woman, but sometimes I’m having
problems dealing with her mood swings. Sometimes she’s very strict, and
sometimes she’s very lenient. There are times when it is just hard to
please her. She thinks our work is not good enough. She keeps on
asking us to change our designs, but then she will ask us to submit the
new design immediately. Those are not realistic because it takes us at
least two days to finish a design. When we submit the new design, she will get upset saying
we work too slowly. Some of my team members are fed up with her, and they want to resign
because of her attitude.
Wife Oh, that’s too bad. Have you tried talking to her? Maybe she needs to know that her
attitude is affecting the motivation of people in your office; maybe she can change.
Questions
1. Can you name a problem the husband has with his female boss?
2. According to him, why is it so hard to please her regarding their work?
3. What advice did his wife give him about the situation?
4. Do you also have mood swings sometimes?
5. How can we achieve healthy and productive office relationships?
6. Who is the most difficult person you have worked with ?
7. Who do you prefer to work with : A male or a female boss?
40 The most powerful female CEO‐ Fiorina
Chris Hey Mike, do you know Carly Fiorina?
Chris Mike, come on man, get your head out of the gutter. Carly Fiorina is the most powerful
female CEO. You know your laptop? Well, she was single-handedly responsible for engineering
the merger of Hewlett-Packard and Compaq. Well guess what? She just got booted out of the
company by the board of directors. She’ not going empty-handed however.
She is walking away with $21 million.
Mike Wow! That’ some package. Why was she forced out of the firm in
the first place?
Chris Well, the merger between Compaq and HP never really did much
for the company and sales continued to falter. Because of this, not only
did Carly Fiorina lose control of HP, she also fell from the top spot of
Fortune’ list of most powerful women. She’ been demoted to second
behind the female CEO of eBay. Too bad since Fiorina had been number
one since that list began in 1998.
Questions
1. Who is Carly Fiorina?
2. Why was she forced out of the firm she was working for?
3. Who is now in the top spot of Fortune’ list of most powerful women?
4. Would 21 million dollars be enough to make you happy if you were being fired?
5. How do you think men feel when they have female bosses?
6. Are female Korean bosses becoming more common in Korea?
7. How do you personally feel about powerful, successful women?