Professional Documents
Culture Documents
Anja H. Olafsen
Miika Kujanpää
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1. Introduction
behaviour literature. In most industries and job specialties, employees engage in processes
which are self-initiated, change oriented, and future focused (Parker, et al., 2010). Workers
may change the way they do their job, change the way they conceive their job, or actively
explore new possibilities and opportunities that would contribute to their work, their career,
or their personal fulfilment. Within this domain of employee cognitions and behaviours, the
concept of job crafting (Wrzesniewski & Dutton, 2001) has garnered extensive attention
By outlining how employees modify, on their own initiative, for their own benefit, their tasks,
their relationships, their personal perspective, and many more potential job aspects, job
crafting has opened the possibility to bring together and articulate a wide diversity of
employee self-oriented proactive processes. Bringing change into one’s own job demands and
resources could fit within the realm of job crafting (Tims & Bakker, 2010). Putting one’s own
approaching or avoidant work orientation into concrete actions and thought processes could
fit within the realm of job crafting (Bruning & Campion, 2018). Categories of crafting
processes grew from three (Wrzesniewski & Dutton, 2001) to four (Costantini et al., 2019) to
seven (Bruning & Campion, 2018) to eight (Bindl et al., 2019; Zhang & Parker, 2019). With
each further expansion it became clearer that there was a great breadth in the ways of
crafting, each with their own impact, each with their own purpose. We want to bring our own
The concept of work-related need crafting and its operationalisation in the present paper offer
the opportunity to look at employee proactive processes through a new perspective. While
former models of job crafting have considered employee proactivity based on what job aspect
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was modified (Wrzesniewski & Dutton, 2001), what category of demand or resource was
increased or reduced (Tims & Bakker, 2010), what work orientation was being enacted
(Bruning & Campion, 2018), we propose to consider employee proactivity based on what
need it fulfils. By looking at how crafting can affect the satisfaction and frustration of the
needs for autonomy, competence, and relatedness, we aim to integrate a broad diversity of
crafting processes within three key domains of work motivation and well-being. We also aim
to distinguish the behavioural and cognitive facets of crafting to see how they may interact,
and distinguish the resource and demands side of behavioural crafting to account for their
initiated by an employee, aimed at increasing the satisfaction and reducing the frustration of
their basic psychological needs, through modifying the content and context of their job. There
are three basic psychological needs, drivers of motivation and well-being, which are
conceived as innate, essential, and universal (Deci & Ryan, 2000): the need for autonomy,
competence, and relatedness. The need for autonomy designates the desire for individuals to
choose actions and make decisions following their own volition. The need for competence
designates the desire for individuals to have a sense of mastery in the processes or tasks they
enact and the chance to develop one’s abilities. Finally, the need for relatedness designates
the desire of individuals to feel part of a community and have a sense of connection to those
surrounding them.
Beyond this categorisation per need, we also distinguish several forms of need crafting:
cognitive need crafting, and behavioural need crafting, the latter splitting into resource
crafting and demands crafting. Cognitive need crafting entails the ensemble of cognitive
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changes enacted by an individual in the way they perceive, mentally organize, and reimagine
the content and context of their work in order to enhance satisfaction and reduce frustration
of basic psychological needs. On the other hand, behavioural need crafting designates
proactive and self-initiated behaviours enacted by an individual to change the content and
context of their work in order to enhance the satisfaction and decrease the frustration of the
basic psychological needs for autonomy, competence, and relatedness. Within this category,
satisfaction through creation of new personal, job, and social resources, or by shaping and
rechanneling existing resources, and need demands crafting designates proactive behaviours
targeted at enhancing need satisfaction and decreasing need frustration by shaping personal,
There are thus nine dimensions of crafting overall that we aim to operationalise with this
research (See Figure 1): three distinct forms of crafting, each entailing processes purported
for three distinct basic psychological needs. To put the operationalisation of work-related
need crafting in perspective with the existing literature, we must consider what assumptions
and taxonomies have been used when developing crafting scales up to now. We will thus look
at what aspects of job content or context are modified by job crafting, how they are modified,
and why they are modified (see Table 1 & 2). We will then consider how the what, the how,
and the why of crafting can be broadened and deepened when considered through the lens of
When Wrzesniewski and Dutton (2001) introduce the concept of job crafting, they consider
that crafting targets three main aspects of a job: the tasks that the employee tackle, the
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relationships they form, and the perspective they have over the coherence of their job (also
called job parsing). Tasks and relationships can be modified behaviourally, perspective can be
modified cognitively. This approach to job crafting and its models have been called role-
based models (Bruning & Campion, 2018). When Slemp and Vella-Broderick (2013)
operationalise role-based models with the Job Crafting Questionnaire, they follow a similar
taxonomy: task crafting, relational crafting, cognitive crafting. Expanding role-based models,
Bindl and colleagues (2019) build upon the Job Crafting Questionnaire with a new addition,
skill crafting, and integrate job parsing and work identity modifications within one category
of cognitive crafting. For role-based model, the primary way of distinguishing categories of
When Tims and Bakker (2010) adapt job crafting to the job demands-resources (JD-R)
model, their taxonomy takes a different, and somewhat more abstract, approach: modifying a
certain amount of specific job aspects changes the level of overall job resources the employee
has, and modifying other job aspect changes the level of overall job demands the employee
has. This approach to job crafting and its models have been called resource-based models
(Bruning & Campion, 2018). Thus, rather than enhancing what job aspect is specifically
crafted, Tims and Bakker (2010) enhance the utilitarian value of this aspect: whether it is a
resource or a demand. They also distinguish between challenging demands, and hindering
demands. When Tims and colleagues (2012) operationalise this version of crafting with the
Job Crafting Scale, they distinguish 4 utilitarian categories of job content and context to be
crafted: structural resources, social resources, challenging demands, and hindering demands.
not part of the categories involved. Moreover, relational crafting (social resources) is not
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Following on these two main strands, new taxonomies emerged. Bruning and Campion’s
(2018) inductive model of crafting brought a fresh look to crafting categories, broadening the
range of job aspects that could be impacted by crafting: work activities, work organisation,
meetings, relationships, tasks, knowledge and technology, mood and mindset. Zhang and
Parker (2019) integrative model, seeking to synthesise the resource-based models with the
cognitive-behavioural distinction, thus created a cognitive facet for each behavioural category
of crafting: employees modified their resources, their challenging demands and their
hindering demands, but also their thoughts, perceptions and perspectives of those resources,
We can thus see that with each added conceptualisation and operationalisation, there is a
broadening in terms of what aspects of a job can be modified by job crafting. There is,
however, still some developments to consider. For instance, Bindl and colleagues’ (2019)
scale provides a clear taxonomy regarding which aspects of a job are being crafted (task,
skills, relationships, cognitions). However, they consider cognitive crafting as distinct from
the other job aspects, concerning mainly meaning and job coherence, thus not including the
possibility for employees to proactively change the thoughts they have towards their tasks,
skills, and relationships (Hewett, 2022). Such comment can also be extended to Bruning and
Campion (2018) who focus cognitive crafting solely on improving mood and mindset. On the
other hand, Lopper and colleagues (2023), by operationalising Zhang and Parker’s (2019)
integrative model, provide a more balanced view in that regard, with the Approach-
Avoidance Job Crafting Scale having a cognitive and a behavioural facet for each category of
crafting. This balance does come at the cost of an imbalance in terms of job aspects being
crafted: three quarters of the scale focus on tasks, either their modification, or the thoughts
about them, while barely one eighth of the scale focuses on relationships. While we
acknowledge how current job crafting concepts have some clear potential in increasing the
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satisfaction to the need for competence, and to a certain degree, autonomy (Bakker & van
Woerkom, 2017), we also want to consider how the need for relatedness can be further
integrated into crafting at both behavioural and cognitive level. Indeed, the recent literature
Having considered the main strands in the crafting conceptualisation and measurement
literature, we are now going to look at how the concept of need crafting at work can
encompass modifications of job aspects at both behavioural and cognitive (more specifically
through need-based schemas) level. We shall look at these potential changes on a need per
need basis.
Crafting for competence is probably the form of need crafting which is the most in-line with
the existing literature. This is especially true for behavioural crafting. With the satisfaction of
the need for competence entailing the experience of feeling effective on tasks, overcoming
challenges and using and developing skills, competence behavioural crafting is likely to
encompass aspects of task crafting (Bindl et al., 2019; Slemp & Vella-Broderick, 2013), skill
crafting (Bindl et al., 2019) and challenge-oriented crafting (Lopper et al., 2023; Tims et al.,
2012). In terms of more specialised crafting constructs, competence behavioural crafting may
also encompass strengths crafting (Kooij et al., 2017) and developmental crafting (Kuijpers et
al., 2020). Outside of the crafting domain, there are also other types of proactive workplace
behaviours that would fit within the breadth of competence crafting, such as strengths use
(van Woerkom et al., 2016), and goal orientation: performance goal orientation is likely to
relate to the effectiveness aspect of competence crafting, while learning goal orientation is
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likely to related to the skill development aspect of competence crafting (Button et al., 1996).
For cognitive competence crafting, there are fewer existing points of reference. The cognitive
modification of perspectives and expectations towards one’s own skills and effectiveness has
(Lopper et al., 2023) entails aspects of reframing work challenges in a more positive manner,
while learning goal orientation does entail assumptions made about one’s skills and
effectiveness (Button et al., 1996). Such assumptions would be specifically the what that is
crafting can draw from a rich literature, both within and outside of the crafting thematic, and
Crafting for autonomy can find some conceptual connections within the existing literature.
There, cognitive crafting might be the more addressed form. With the satisfaction of the need
for autonomy entailing the experience of self-endorsed choices and actions and of personally
cognitive crafting, whether it be oriented towards work identity (Slemp & Vella-Broderick,
2013) or job parsing (Bindl et al., 2019). Costantini’s (2022) further development of cognitive
crafting, entailing the reframing of personal interests at work, would also fit within autonomy
crafting. Thus, changing perspectives and expectations on the choices and meaning of one’s
job is likely to directly stem, among others, from finding meaning in one’s work identity and
coherence, as well as interest, in one’s job. Outside of the crafting domain, some aspects of
self-leadership (Houghton & Neck, 2002) would fit within the crafting domain, especially the
aspects regarding focus on natural rewards, which entails self-endorsed working style and
enjoyment seeking. For behavioural crafting, some aspects of task crafting (Slemp & Vella-
Broderick, 2013) entail crafting for enjoyment and some aspects of resource crafting (Tims et
al., 2012) entail crafting to work in a more self-endorsed manner. In terms of more
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specialised crafting constructs, autonomy behavioural crafting may also encompass interests
crafting (Kooij et al., 2017). In sum, the operationalisation of autonomy crafting has a few
reference points in the existing literature, but there are clear areas that demands development.
Cognitive crafting for self-endorsement and meaning are not directly present in the literature,
while behavioural crafting for self-endorsement has had limited construction thus far.
Crafting for relatedness is probably the form of need crafting which is the least in-line with
the existing literature. This is especially true for cognitive crafting. With the satisfaction of
caring, the main existing connection, at the behavioural level, is with relational crafting
(Bindl et al., 2019; Slemp & Vella-Broderick, 2013) social expansion crafting (Bruning &
Campion, 2018) and a specialised scale of relational job crafting (Rofcanin et al., 2019),
though it is important to note that relatedness behavioural crafting is broader than relational
crafting. Indeed, crafting for meaningful connection and belonging goes further than
relationship building and networking, as it does not only consider the quantity of
relationships and frequency of interactions, but also their quality and emotional value. There
are also a few relations-oriented items in Lopper and colleagues (2023) resource crafting sub-
scale which include a valuation of the relationship quality. At the cognitive level, apart from a
single item in Lopper and colleagues’ (2023) scale, the crafting of perceptions and
expectations towards relationships and work interactions must look outside of the crafting
domain for reference. The constructs of perspective taking and empathy (Grant & Berry,
2011), may represent a form of cognitive relatedness crafting, reframing perceptions of others
and thus, of one’s relationship to them. In terms of job aspects, the primary target thus far in
the literature has been work relationships, but relatedness crafting could also look into
crafting towards specific social events, crafting towards specific social groups, and crafting
towards one’s interpersonal style. In sum, the operationalisation of relatedness crafting can
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take reference in the literature on relational crafting, but only to a certain point. Crafting for
belonging and crafting to enhance relationship quality and connection have been thus far
From this first outlook at the what of job crafting and how it extends to work-related need
crafting, we can see that at the behavioural level, need crafting can broaden which job aspects
are being modified, while at the cognitive level, need crafting, by fleshing out changes in
perspectives and expectations, can deepen how these various job aspects are experienced.
Bearing this in mind, we shall now look at how job aspects have been modified in the crafting
literature.
In the job crafting literature, the manner in which job aspects are crafted can be categorised in
three main approaches: doing more of something, doing less of something, and doing the
same amount of something, but differently. These approaches matter greatly as they can
enable to distinguish the quantity of effort and proactiveness that different forms of crafting
can take.
For role-based models (Wrzesniewski & Dutton, 2001), the how of job crafting was not
initially the primary lens of analysis since it focused on the what (tasks, relationships…).
However, when Slemp and Vella-Broderick (2013) operationalised it with the Job Crafting
Questionnaire, they focused mainly, at the behavioural level, on the “doing more” and “doing
differently” aspects.
On the other hand, in the “resource-based” strand of the crafting literature (Tims & Bakker,
2010), the how of crafting was very much the primary lens of analysis as resources and
demands were a good way of framing the range of these crafting approaches: employees do
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more of what brings resources, and do less of what brings hindering demands. In the case of
challenging demands, employees were expected to do more as well but only to a certain
extent. The categories of crafting were thus, initially: increasing resources, increasing
challenges, reducing demands. Another form of crafting was later added: optimising demands
(Demerouti & Peeters, 2018). This brought another interesting distinction as reducing
demands entailed doing less of the job aspects which were straining, whereas optimising
demands entailed engaging with those demanding job aspects differently in order to reduce
their straining impact, thus showing the difference between doing less, and doing differently.
In regard to doing more or doing less, a broader perspective was applied to job crafting:
approach crafting and avoidance crafting (Bruning & Campion, 2018). Approach crafting
synthesised all of the “do more” forms of crafting, while avoidance crafting synthesised the
“do less” forms and the articulation provided by the binary was used in the subsequent
In the role-based strand of crafting literature, Bindl and colleagues (2019) distinguished
between promotion and prevention crafting for each of the job aspects that would be
modified: promotion crafting entailed expanding tasks, relationships and skillsets, while
prevention crafting entailed channelling and focusing efforts towards specific tasks,
relationships and skillsets. In the resource-based strand of crafting literature, the approach-
avoidance binary was combined to the other existing binaries in order to form a
comprehensive framework of crafting categories (Zhang & Parker, 2019). By combining the
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1.3.2. Work-related need crafting perspective
Having considered the main strands in the crafting conceptualisation and measurement
literature, we are now going to look at how the concept of work-related need crafting can
In terms of “doing more”, “doing less”, and “doing differently”, work-related need crafting
would mainly align these approaches with the potential for need satisfaction or need
frustration in work experiences, in other words: doing more of what brings need satisfaction,
doing less of what brings need frustration, and doing differently what brings need frustration.
At the behavioural level, resources need crafting would entail both “doing more” and “doing
differently”, while demands need crafting would entail “doing differently”. At the cognitive
level, need crafting would entail both “thinking more” and “thinking differently”.
At the cognitive level, we aim to enhance the transformative aspect of cognitive crafting in
comparison with previous operationalisations that included aspects of reminding (Slemp &
Vella-Broderick, 2013), being aware, and perceiving (Lopper et al., 2023), that describe
rather static cognitive functions or even dispositional factors. Instead, we want to frame
cognitive need crafting through processes of reframing, exploration and active reflection that
show how the employee can see their role in new ways. Crafting is an ongoing process of
From this first outlook at the how of job crafting and how it extends to work-related need
crafting, we can see that at the cognitive level, need crafting develops further the breadth and
expectations. Part of this broadening and deepening at the cognitive level comes from the
necessity to, within the concept of work-related need crafting, strengthen the why of crafting,
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1.4. Why employees craft: autonomous and controlled drivers
In the job crafting literature, the purpose of job crafting is primarily framed as a self-
beneficial intent, but beyond that, the factors and drivers at hand very much depend upon
In the “role-based” strand of crafting literature (Wrzesniewski & Dutton, 2001), the why of
job crafting was conceptualised through three intrinsic needs: the need for control over job
and work meaning, the need for positive self-image, and the need for human connection with
others. These three needs have clear similarities to basic psychological needs and as such,
basic psychological needs have been used as antecedents (Bindl et al., 2019) and outcomes
(Slemp & Vella-Broderick, 2014) of role-based job crafting. When looking at the
acknowledged or not, depending on the items. For instance in relational crafting, some items
entail making friends with people with similar interests (Slemp & Vella-Broderick, 2013)
while others entail spending time with a variety of people (Bindl et al., 2019), the former item
indicating that mutual interests may be a good basis for building a meaningful connection
with another person, while the latter item considers that having a variety of social interactions
is an end in itself, regardless of whether these interactions are beneficial or not. Likewise for
task crafting, some items entail introducing new tasks that suit the employee’s interests
(Slemp & Vella-Broderick, 2013), while other items entail simply taking on additional tasks
(Bindl et al., 2019), there again, the former item clearly indicating the specific value of
specific tasks while the latter considers additional tasks as an end in themselves, regardless of
whether they are of interest to the employee or not. This semantic discrepancy within scales
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In the “resource-based” strand of the crafting literature (Tims & Bakker, 2010), the why of
(Demerouti et al. 2001). The purpose of crafting is thus to gain resources, be energised by
challenging demands, and reduce the impact of hindering demands. The issue at hand there,
is that the concepts, and indeed inherent value, of resources and demands are stuck between
instance, the first operationalisation of job crafting in that strand (Tims et al., 2012) based its
resource crafting items on the most influential work characteristics in the work design
literature (Morgeson & Humphrey, 2006) in terms of predicting employee work engagement.
This work design approach to job crafting considers what the employee can craft through the
lens of those who design the employee’s job: in other words, the employee can only craft the
job aspects that the organisation would consider as beneficial for them. While there is clear
evidence that the work characteristics are important for employee motivation, health and
well-being, the subjectivity of the employee in the crafting process is still not acknowledged.
This divide between objective and subjective perspectives on the drivers of crafting is
that employees can craft a great variety of job aspects, and do so in a great variety of
manners, but that all this crafting stems from, and goes towards, intrinsic fulfilment. We aim
frustration to the current operationalisation of work-related need crafting through the design
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2. Method
1. Item generation
The first part of the scale construction process was the construction of the items that
composed the scale. This began with the generation of an item pool that was thrice the
intended size of the final scale. The items in this pool came from both extant validated scales
A thorough literature review was conducted on the existing scales related to job crafting, need
crafting, need satisfaction, need frustration, and need support. These items were compiled
related schemas, cognitive need crafting, and behavioural need crafting. The new crafting
behaviours, cognitions, and need-related schemas extracted from those interviews were added
to the glossaries.
Once the glossaries were complete with all the data gathered from all the aforementioned
sources, the researchers generated items. Nine categories of crafting were formed: cognitive
need crafting, behavioural need resources crafting, and behavioural need demands crafting,
each of which being applied to the distinct needs for autonomy, competence, and relatedness.
The final scale is expected to have 4 items per category, and thus have 36 items in total. As
we need to triple that amount to follow best practice procedures and ensure a sufficient
amount of valid items that will pass through the various validation steps, we therefore
generated 12 items per category, and thus had 108 items in total.
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2. Content Validation
Once the item pool was complete, the items was submitted to both layman and experts
review. Four of the interviewees provided layman review, rating each item in terms of clarity
and relevance to their work context. Four researchers with extensive knowledge in the fields
of job crafting and basic psychological needs provided expert review, rating each items in
terms of theoretical relevance. All items that received low to average ratings were removed or
modified.
Once the item pool was fully updated following the double review process, the items were
then used in an initial study. The main goal of this study was to obtain item statistics in order
to see the sensitivity of each item, and also to conduct an Exploratory Factor Analysis (EFA)
to see how items group together and form factors without predefined constraints. This EFA is
meant to provide a first outline of the final scale’s factor structure. It might thus be that of the
9 categories that had been previously established at theoretical level, some may have to be
3. Construct Validation
Once a first viable factor structure is obtained through the EFA, and an ensemble of items
with valid psychometric properties is identified, a first usable version of the WoNCAS scale
will be assembled.
The scale will then be used in studies to confirm their factor structure, and establish their
content and criterion validity. Content validity will be tested by looking at the relation
between the need crafting categories and measures of job crafting, basic psychological need
satisfaction and frustration, and proactive workplace behaviours. Criterion validity will be
tested by looking at the capacity of the need crafting categories to predict health and well-
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Work-Related
Need Crafting
Cognitive Behavioural
Crafting Crafting
Resource Demand
Crafting Crafting
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Scale What How Why
reducing strain
Tasks / Responsibilities (Resources/Demands) Seeking
developing skills and knowledge
Task-Oriented Social Interactions (Resources/Demands) Taking on
increasing effectiveness
Lopper, Horstmann, & Perspective on tasks (Resources/Demands) Passing on
Increasing initiative
Loppe, 2023 Skills / Knowledge (Resources) Deprioritising
Enhancing positive perspectives
Relationships (Resources/Demands) Being aware
Reframing challenging perspectives
Perspective on Relationships (Resources/Demands) Perceiving
Distancing from negative perspectives
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Scale What How Why
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