WELCOME GUESTS AND

TAKE FOOD AND

BEVERAGE ORDERS

HMPE2-FBS - LESSON 2
 MENU
In a restaurant, the menu is a list of food and
beverages offered to customers and the prices.
 MENU
Menus may be printed on paper sheets provided
to the diners, put on a large poster or display
board inside the establishment, displayed
outside the restaurant, or put on a digital screen.
 MENU
Since the late 1990s, some restaurants have
put their menus online.
TYPES OF
MENU
1. À la Carte TYPES OF
2. Table d'hôte MENU
À LA CARTE
Characteristics: À LA CARTE
a. A complete list of all
foods served, extensive
choices listing under course
headings, or type of meal or
cooking method
b. each dish is separately,
show the price of each dish
Characteristics: À LA CARTE
c. All dishes being prepared
to often containing the
exotic and high cost
seasonal foods
d. Usually more expensive
higher cost price
À LA CARTE
Table d'hôte
 Table d'hôte
Characteristics:
a. Pre-established sequence of
courses is offered
b. Restricted menu: the menu has a
fixed number of courses (3to4
selection)
c. There is a limited choice within
each course
 Table d'hôte

d. fixed selling price

e. all dishes are ready to be served
one at a time
f. The menu can be available during
a pre- determined time
CONTENT OF
MENU
CONTENT OF MENU
The food traditional menus are groups into categories of related
foods according to the custom and preference of the
management.
CONTENT OF MENU
1. APPETIZERS
2. SOUP
3. SALAD
4. MAIN COURSE
5. DESSERT
6. BEVERAGES
7. COCKTAILS AND WINES
8. SPECIAL OF THE DAY
9. SEASONAL SPECIAL
ORDER TAKING
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM
Step-1: Observe your guest:
Be observant and use proper
timing.
Smile, make eye contact and try to
anticipate when the guest is ready
to order e.g. when a guest closed
the menu or look around, that is an
indication that he/she is ready to
order.
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Step-2: Approach to the table:

Approach the guest table with a
smile and maintain eye contact by
saying: Excuse me Mr./Mrs./Ms…
or Sir/Madam, may I take your
order please.
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Step-3: Suggestive selling:

Recommend your buffet to the
guest by saying: May I suggest our
(according to the meal period):
breakfast buffet which consist of...
If the guest prefers to order from
the a la carte menu, advise the
guest of our daily specials or other
promotion.
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Offer further suggestions

accordingly by saying: Excuse me
Mr./Ms., would you like to have an
appetizer to start with? May I
suggest our ...
Or May I suggest our …. soup, it is
one of our most popular soup and
it is ……
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Step-4: Take the Order:

During the ordering process, note
down the number of guests and
items ordered in a sequential order
corresponding to the seats on your
order pad.
Take order from the lady first
follow by an older gentleman or a
guest and the host last.
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Step-5: Repeat the Order:

After all the guests has ordered,
repeat the order back (from the
order pad) to the guests by saying (
in a clear, confident and polite
manner): Excuse me
Mr./Mrs./Ms…. or Sir/Madam, may
I repeat your order please, they
are…
PLEASE VIEW:
HTTPS://YOUTU.BE/MERHRV97PIM

Step-6: Before leaving the

table:
When guest has acknowledged the
order, thank guest politely and
collect all menu.
SUGGESTIVE
SELLING
Who are the customers youwant to cater to?
 SUGGESTIVE SELLING
Suggestive selling is when a staff member gives a value-added suggestion to
included items to the customer’s original purchase.
It can be a suggestion to increase the size of the purchase (up sizing from a
small to large coffee) or to add an additional item to the purchase
(Suggesting an accompaniment, such as a cake or biscuit, to go with the
original purchase)
 SUGGESTIVE SELLING
Suggest additional Purchases, ask the customer weather the customer would
like drinks, or an upgrade to their order, Management will love you for tie and
your tips will be increase as your customers purchase more.
SUGGESTIVE
SELLING TIPS
SUGGESTIVE Know which liquors are expensive
and high qualities. Suggest their
SELLING TIPS use when a customer request a mix
drinks.
Always ask the table would like an
appetizer.
Never be pushy or deceptive,
Present to the customer politely,
and don’t try to pass off an upgrade
as though it were free.
 TABLE
NAPKIN FOLDS
Apart from being a utility TABLE NAPKIN
product, table napkin are an
integral part of table FOLDS
decorations. Nicely folded &
clean table napkins are always
a welcoming feature of a
dining table. Cloth napkins are
more environment-friendly and
can be managed with the least
efforts.
BASIC TABLE NAPKIN FOLDS
Some examples:

1. PYRAMID 2. CANDLE
BASIC TABLE NAPKIN FOLDS
Some Examples:

3. STANDING FAN 4. BISHOP'S HAT

BASIC TABLE NAPKIN FOLDS
Some Examples:

5. LOTUS
 BEFORE I END THIS LESSON,
FOR QUESTIONS, CLARIFICATIONS OR CONCERN, JUST PM ME!

QUICK REMINDERS:

And for your

For your Application, reflection, you will be
Your Assessment
you will be doing a shooting a short
will be menu-
script on order video doing any 2 of
making.
taking. the basic napkin
folding.
 BEFORE I END THIS LESSON,
FOR QUESTIONS, CLARIFICATIONS OR CONCERN, JUST PM ME!

QUICK REMINDERS:

Further and
detailed
instructions will
be given in your
LMS.
 That's all for
today! Thank
you so much!!