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    Venafi Support Datasheet

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    yaneuwin
    This document provides information about Venafi's product support offerings. Venafi offers 24/7 support to all customers globally through support centers located in Salt Lake City, Sydney, and London. They have a 98.8% customer satisfaction rating and can respond to 98% of support cases within 1 hour, resolving 89% of issues within 30 days. The document lists Venafi's product offerings and includes positive customer quotes praising Venafi's fast response times and support knowledge.

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    Venafi Support Datasheet

    Uploaded by

    yaneuwin
    34 views1 page
    This document provides information about Venafi's product support offerings. Venafi offers 24/7 support to all customers globally through support centers located in Salt Lake City, Sydney, and London. They have a 98.8% customer satisfaction rating and can respond to 98% of support cases within 1 hour, resolving 89% of issues within 30 days. The document lists Venafi's product offerings and includes positive customer quotes praising Venafi's fast response times and support knowledge.

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    Venafi Support Datasheet

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    Venafi Support datasheet

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    This document provides information about Venafi's product support offerings. Venafi offers 24/7 support to all customers globally through support centers located in Salt Lake City, Sydney, and London. They have a 98.8% customer satisfaction rating and can respond to 98% of support cases within 1 hour, resolving 89% of issues within 30 days. The document lists Venafi's product offerings and includes positive customer quotes praising Venafi's fast response times and support knowledge.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    34 views1 page

    Venafi Support Datasheet

    Uploaded by

    yaneuwin
    This document provides information about Venafi's product support offerings. Venafi offers 24/7 support to all customers globally through support centers located in Salt Lake City, Sydney, and London. They have a 98.8% customer satisfaction rating and can respond to 98% of support cases within 1 hour, resolving 89% of issues within 30 days. The document lists Venafi's product offerings and includes positive customer quotes praising Venafi's fast response times and support knowledge.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    VENAFI

    DIFERENTIATOR

    HOURS &

    PRODUCT
    LOCATIONS
    24x7 Follow-the-Sun
    FOR ALL CUSTOMERS !

    SUPPORT
    SLC, U.S.
    Sydney, AU
    London, UK

    support@venafi.com
    support@venafi.cloud

    2023
    1-801-676-6900
    1-877-266-5159

    CUSTOMER SATISFACTION KNOWLEDGE


    BASE
    98.8% 181K Views per year

    FIRST RESPONSE TIME


    PRODUCTS
    98%< 1 hr TLSPC (Cloud)
    TLSPDC (Datacenter)
    TLSPK (Kubernetes)
    TSLPK (Cert-manager)
    RESOLUTION TIME TLSPC (Code signing)

    89%< 30 days
    TLSP SSH
    ZTPKI Zero Touch PKI
    Firefly (micro service)

    “CUSTOMER QUOTES”
    • Superfast response. really helped me especially on a Friday.. Thanks!
    • You guys Rock! Thanks for the outstanding help with your product!
    • Prompt to respond. I believe that's the hallmark of customer service
    • Quick response and problem resolved. Happy!
    • It was the fastest turnaround time I've ever experienced!!
    • It was fast, and with great knowledge around fixing the problem
    • Venafi Support is the GOLD STANDARD all others should be measured to

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