FINAL YEAR PROJECT (32234)

SMART APARTMENT COMPLAINT MANAGEMENT SYSTEM

NURHAN SYAZWAN BIN ABDUL RASYID & 3212009581
NUR SABRINA BINTI MOHD AFZAN & 3212003121

SIR MOHD NOOR RIZAL ARBAIN (SUPERVISOR)

RESULT AND DISCUSSIONS

ABSTRACT
Smart Apartment Complaint Management System
(SACMS) are system that designed for residents
and they can easily report the problem that they
saw in the apartment. With the existence of this
system, it is possible to facilitate their daily work
without thinking about the problem of house
damage that is being ignored by the management
Add More Information Interface

PROBLEM STATEMENT
i No way for the resident to complaint about
the problem with their house

ii Difficult manual to make a reported

complaint
Add Picture Interface
iii No online system to monitor and feedback
on complaints management processes

CONCLUSION
OBJECTIVE
The project is implemented with the aim
i. To identify why it’s difficult for residents of simplifying all matters related to the
to make a report reporting of damage problems
encountered by apartment dwellers.
ii. To design a method process report With the development of this system can
complaints from residents. also solve problems or damage that
occur in apartment buildings
iii. To develop a new system to monitor and
feedback on complaints management
processes

SCOPE OF THE SYSTEM

User Scope
Residents of the apartment or visitors can use this
system by using their phones, laptop, etc with an
internet connection to report a problem that they
are facing inside the building. For admin, they
were able to see all the complaints that were made
by the user and can respond to them quickly.

System Scope
The old system such as report paper needs to be ACKNOWLEDGEMENT
replaced with a new and current system.
We would like to thanks to our supervisor,
Sir Mohd Noor Rizal Arbain for guiding us
to accomplish our report. For your times,
advice, contribution and comments were
invaluable in ensuring the successful
completion of this report. Without you,
we cannot make this report a success.

REFERENCES
METHODS AND TOOLS WEBSITE
This project will be developed based on https://www.researchgate.net/publication/
agile methodology, there are 6 phases of 336716292_Online_Complaint_Management_
development in this method such as Systems
requirement, design, development, testing,
https://goktl.com/management-systems-
and deployment. Agile methodology
back-to-basics/#
prioritizes collaboration, transparency, and
adaptability, and encourages constant
feedback and iterative improvement.