‘AION City&e. el Guilds 9209-403 NOVEMBER 2017 Level 4 Diploma in Electrical and Electronic Engineering Level 4 Diploma in Mechanical Engineering Quality assurance and control Monday 27 November 2017 09:30 - 12:30 Candidate name (first, last) First ] i Last L Candidate enrolmentnumber Date of birth (ODMMYYYY! Gender mur} T Assessment date (DDMMYYYY} Centre number indidate signature and declaration* Ly L | + lf any additional answer sheets are used, enter the additional number of pagesin this box. ap + Please ensure that you staple additional answer sheets to the back of this answer booklet, clearly labelling them with your fullname, enrolment number, centre number and qualification number in BLOCK CAPITALS. + Allcandidates need to use a black/blue pen. Do netusea pencil or gel pen. + ifprovided with source documents, these docurnents will not be returned to City & Guilds, and will be shredded. Do not write on the source documents, *I declare that | had no prior knowledge of the questions in this assessment and that | will not divulge to any person any information about the questions. You should have the follo saruler 8 for this assessment General instructions + Use black ball-point pen. Use pencil for drawing only. + Any pencil drawings must be bold and clear for scanning purposes. + The marks for questions are shown in brackets + Answer all questions. + Write all of your working out and answers in this booklet. + Answer the questionsin the spaces provided. + Answers written in margins or on blank pages cannot be marked + Cross through any work you do not want to be marked. @ the cy and ale of tendon 2077 SKOUSDESS AS POASOUT2EB 105127 +re 9209-403 27November 2017 1 Explain how organisational culture supports quality assurance and quality control. (6 marks) ' {Total marks 6) 2 Explain the attributes managers need to demonstrate for 2) clear communication (marks) b) effective decision making (marks) Eee SE Total marks 6) + ANNO ? + 4170700694702169209-403 27Novernber 2017, fe 3 a) State the terms represented by the acronym SWOT. (2 marks} b) Explain howa SWOT analysis would be conducted to assess the culture of an organisation. (marks) (Total marks 8} + lNIMENOONMM 1707069470316 3 Seenextpage ap4a) Define the term ‘Total Quality Management’ (TQM) (2marks} b) _ Briefly explain each of the following TOM principles. i) Standardisation of procedures. (2 marks) i) Quality circles. {2marks) iii) Total employee involvement. (2marks} (Total marks 8) ‘417070063470416 9209.03 27Novernber 2017 fei | 9209-403 27 Novernber 2017 5 Evaluate anetwork based organisational management structure {6 marks) (Total marks 6) 6 Explain how quality policies add value to the organisation and provide competitive advantage. {omarks) (Total rnarks 6} 5 Seenext page + ++ 9209-403 7 Explain how each of the following factors support the implementation of a quality management system in an organisation. a) Mission statement. b) Feedback. '417070069470616 27 November 2017 fe (4 marks} (4 marks) (Total marks 8)9209-403 8 Describe four different costs of quality control. 27 November 2017 (8 marks} (Total marks 8) Seenext page + +: 9209-403 27 November 2017 | 9 a) Describe the purpose of the EFQM model (2 marks) b) Explain the advantages of using the EFQM model for organisational self-assessment, (amarks) {Total marks 6) 417070069470816 +9209-403 27 November 2017 fe 10 Describe each of the enablersin the EFOM model. (10 marks) (Total marks 10) il DOU 7 Seenextpage a9202-403 27 November 2017 fe 11 Explain each of the following key factors in Six Sigma methodology. a) Customer focus. (3 marks) b) Setting measurable goals and objectives. (3 marks} (Total marks 6) + DAE w + 417070069471016eee ee eee HB 9209-203 27 November 2017 of 12 a) State the terms represented by the acronym MAIC. (2marks) ©) Explain the use of Statistical Process Control (SPC) as a form of process control (4marks) (Total marks 6) NA 7 seenenrage op 700694711169209.03 27November 2017 sf 12 a) _ State the terms represented by the acronym DMAIC. (2marks) b) Explain the use of Statistical Process Control (SPC) as a form of process control (4 marks) {Total marks 6) 1" Seenextpage apyA 9209-403 27 November 2017 13. Explain how each of the following are used in supply quality control 2) Supplier balanced scorecard (3marks) b) SLAs. (S marks} (Total marks 6) 14 Describe the difference between non-compliance and a non- conformance report. (Amarks) [Total marks 4) 12 +b 9209-408 15 al b) 27 November 2017 Explain whatis meant by a design guide (2marks} Explain one advantage and one disadvantage of applying the ISO 9000 standard. (4marks} (Total marks 6) 13 End of assessment + +