Project Quality

Management: EverGreen
Training presented by Team Black:
Amber Hill
Anthony Gutierrez
Tammy Moon
Kourtney St. Clair
Riely Bradley
Welcome, EverGreen Management
Quality Project Management Course

Define key How to Helpful project Strategies, plans,

elements and strengthen quality tools deliverables, and
attributes relationships outcomes

Copyright © 2023 Arizona Board of Regents

Project Overview

Goal: To Highlight the importance of Project Quality Management to help

EverGreen prevent project failures.

Outcome: After this training you will leave here with the tools and confidence
to:

● Describe the Key Elements of Quality Management

● Teach the importance of relationship building & effective communication
● Overview of two useful tools to make informed project decisions

Copyright © 2023 Arizona Board of Regents

What is Project Quality Management?
● Project Quality Management ensures that deliverables are met and the
project needs determined by the customers and stakeholders are
satisfied.

● There Are 3 Key Elements in the Project Quality Management Process

○ Planning Quality Management: process that involves identifying the project
standards and/or deliverables and includes ‘how’ the project will satisfy them
○ Managing Quality: addresses the methods on how to put the plan into actionable
activities to satisfy the project deliverables
○ Controlling Quality: monitoring the project results. This ensures that they comply
with the quality standards

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Role of Management
Project Management Quality assurance and
Lifecycle improvement
● Planning, execution, controlling, and
closing

Creation of relationships Communicating and

● Create a strong program culture making tough decisions

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Triple Constraint
● Quality is meeting all customer needs

● Scope
○ Technical specifications
○ Features
○ Functions
● Budget
○ Costs
○ Resources
● Schedule
○ Deadlines
 Decision Making
Best strategic decisions requires planning

Six steps to help support the decision-

making process.
1. “Identify the purpose of your decision.

2. Have all the information you need directly related to the

problem.

3. Consider the impact it will have on the rest of your team.

4. Identify different methods as alternatives.

5. Execute your decision.

6. Evaluate continuously

Copyright © 2023 Arizona Board of Regents

Communication Strategizing for Stakeholders
● Build trust Whispering
● Create consistency ● Intentionally run into stakeholder in
● Have regular communication public
● Avoid favoritism ● Share bad information informally
● Serves as a “heads-up” before official
communication

Cheat Sheets
● Stakeholders likely have a lot going on
● Overview of information
● Detailed enough to give big picture
● Need to attend meeting for details
● Less than one page of information
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Program Risk Management
Program managers should be leaders, even within an uncertain environment.

● Definitions
○ Risks: Uncertain events
○ Issues: Actionable items that require decisions/solutions
○ Assumptions: Items that are believed to be true but may be false
○ Questions: Items that require answers

● Types of risks: Business-level, program-level, and project-level

● Allow stakeholders to be aware of risks

Copyright © 2023 Arizona Board of Regents

Quality Assurance

Quality Assurance is “the process of Quality Assurance includes:

auditing the quality requirements and the
● Requirement
results from quality control measures to
● Specification
ensure that appropriate quality standards
● Assurance Activity
and operational definitions are used”
● Metrics
(PMBOK Guide - Fifth Edition, 2013).

Copyright © 2023 Arizona Board of Regents

Quality Improvement
Quality improvement can be
Walter Shewart’s Plan-Do-Check-
implemented to improve a wide
Act cycle:
variety of things such as
products, processes, and
workplace culture.

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Flowcharts
● Create an organized process
● Limit time spent on making
decisions
● Minimize process confusion

To create a flow chart:

1. Set boundaries
2. Determine steps
3. Establish a sequence
4. Draw the flowchart
5. Test the flowchart
6. Finalize the chart
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 Histograms
What is a histogram?

● Type of bar graph. Example Histogram

● Deals with data in a continuous range
from low to high numbers.
● Used to identify quality issues in the
project process.

Six Steps to create and use a Histogram:

1. Select measure to be examined

2. Collect data
3. Prepare frequency table
4. Design the histogram
5. Draw the histogram
6. Interpret data Copyright © 2023 Arizona Board of Regents
Conclusion
Project Quality Management ensures that the project goals and objectives
are met to the satisfaction of the stakeholders.
This is accomplished through:
● Triple Constraint
● Decision Making
● Communication Strategizing for Stakeholders
● Risk Management
● Quality Assurance
● Quality Improvement

Copyright © 2023 Arizona Board of Regents

References
978 SWOT Vector Images | DepositPhotos. (n.d.). Depositphotos. https://depositphotos.com/vectors/swot.html

Bell Container. (n.d.). Bell Container - Storage

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Bennett, C. (2022, December 14). Why Consistent Messaging to Your Stakeholders is Important. Consultation

Manager | the #1 Stakeholder Relationship Management Solution.

https://www.consultationmanager.com/why-consistent-messaging-your-stakeholders-is-important/

Brown, J. T. (2014). The Handbook of Program Management: How to Facilitate Project

Success with Optimal Program Management, Second Edition. McGraw Hill Professional.

Dubrov, T. (2022, August 14). What’s The Relationship Between Margin & Leverage? The5ers | Funding

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References (cont.)
Eby, K. (n.d.). The triple constraint: the project management triangle of scope, time, and cost. Smartsheet.

https://www.smartsheet.com/triple-constraint-triangle-theory

Kachigan, M. (2023, October 2). Decision-Making Techniques In Project Management—With Examples! Official

Teamly Blog - Official Teamly Blog - Your Project Management Resource.

https://www.teamly.com/blog/decision-making-techniques-in-project-management-

examples/#the_decision-making_process_in_project_management

Key Element Of The DC Leadership Coaching Model - Directive CommunicationTM International. (2016, April

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coaching-1/key-element/
References (cont.)
Ltd, B. (n.d.). Handshake free Stock photo - Public domain pictures. Copyright (C) 2007 - 2023 by Bobek

Ltd. https://www.publicdomainpictures.net/en/view-image.php?image=130356&picture=handshake

Miller, D. (2023, October 26). What is decision making in project management? ProProfs Project Blog.

https://www.proprofsproject.com/blog/decision-making-in-project-management/

Mourad. (2020, October 13). Key elements for a successful Hyper Casual Games. GAMEDEVWORKS.

https://gamedevworks.com/dev-blog/key-elements-for-a-successful-hyper-casual-game/

Project Management Institute. (2013). A guide to the Project Management Body of Knowledge (PMBOK

guide) (5th ed.).

References (cont.)
Rose, K.H. (2014) Project Quality Management: Why, What and How, Second Edition.

J Ross Publishing.

Shewhart, W. A., & Deming, W. E. (1986). Statistical method from the viewpoint of Quality Control.

Dover Publ.

YII - Eynosoft Pvt. Ltd. (2018, October 29). Eynosoft Pvt. Ltd. https://eynosoft.com/php-framework/yii/