EverGreen Quality

Management
Training
By: Alejandra Enriquez Aquino, Devon Young, Munia Al Sabti, Yenedid Sanchez,
Glory Tshokama
Hello EverGreen!
❖ Project quality management is a key factor to project success. Many project managers tend to
focus on three factors: scope, cost, and time which are determining factors to whether or not a
project is successfully delivered. However, project managers must go beyond those three metrics
and link a project to the strategic objectives of the company (Rever, 2007)
❖ Quality stems from understanding client and stakeholder needs and requirements and quality
management is the process of identifying those requirements and using quality measurements to
monitor and control quality.
❖ A well defined project scope allows for detection of risks early on in the project and a clear
understanding across the board as to what the project details and requirements are.
❖ Our training will help to clarify most quality management processes but it is up to the project
managers to implement their own structure using their organization’s culture, values, and mission..
Overview

We all know that the best-performing organization has skilled and well-trained management teams, so we focus on starting
the organizational training with the managers.

Here is an overview of what we are considering for the manager training: We are considering a PowerPoint presentation
and a written document of the training which will cover essential Project Quality Management knowledge with the
objective to improve the organizational output quality. We plan on covering Quality Management plan, Management
Quality, Project integration management, Project quality requirements, Scope validation, project process, control chart, and
checklist. We believe this fundamental training will help develop a strong organization at the Evergreen Company. In
addition, the training is designed to develop strong PQM skills for the managers, which will help improve product and
service quality and increase customer satisfaction. In the next paragraph we explain each one of these learning attributes in
details.
Key Attributes to Quality Management

Quality Management Plan:

The ability to take a template and make changes to fit the needs of a project.

Management Quality:

Is divided into three categories, quality planning, quality assurance, and quality control
(Rose, pg. 49, 2014).

Project Integration Management:

The process of combining the quality of the project with the quality of the product
 Quality Management Plan

Includes 4 elements:

1. Quality Policy
2. Who is in charge?
3. Where are we going?
4. How are we going to get there?
Quality Policy

“Establishes the basic principles that should govern the organization as it implements its
system for quality management. One of the best examples of a clear, concise quality policy
(though probably not so named at the time) is “We shall build good ships here; at a profit if
we can, at a loss if we must, but always good ships” (Collis P. Huntington, Newport News
Shipbuilding and Dry Dock Company, 1893).
Who is in charge?

“This question is one of three that lie at the heart of quality management. The answer is
neither trivial nor simple; it is not just the name of the project manager. A complete
answer—one essential to project success—addresses project and organizational
infrastructure and describes participants, reporting chains, and responsibilities” (Rose, pg
51, 2014).
Where are we going?

Identify specific target performances.

“Goals provide broad descriptions of what the project is expected to achieve. Requirements
provide more detailed descriptions. Operational definitions, which describe what
something is and how it is measured, provide the means for understanding goals and
requirements that may be vague or ambiguous” (Rose, Pg. 51, 2014)
How are we going to get there?

“The answer to this question should address processes, resources, and standards” (Rose, pg. 51, 2014).

-Processes define the things the project team will do to meet requirements and achieve project
goals.

-Resource part of the plan should describe the people available, participating organizational
elements, tools to be used, and, of course, the budget that provides funding for all quality activities.

-Identifying quality standards is about quality planning.

Quality Planning

“The process of identifying quality requirements and/or standards for the project and its
deliverables and documenting how the project will demonstrate compliance with quality
requirements” (Rose, pg. 50, 2014).
Quality Assurance

“Part of quality management focused on providing confidence that quality requirements

will be fulfilled” (Rose, pg 75, 2014).
Quality Control

“The process of monitoring and recording results of executing the quality activities to
assess performance and recommend necessary changes” (Rose, pg. 83, 2014)
Project Integration Management

“Project integration management is a way of making various processes work together. Meaning, it
takes the numerous processes that are being used in a project and makes sure that they’re
coordinated” (Westland, 2018).
 Validate Scope

Validating a scope is a process that demonstrates

an approval and agreement of what should be received
by the stakeholders. This process is seen to be done after
each phase in the project to ensure that it gets approved
for deliverables. A tool that can be useful during this
process can be a traceable matrix to demonstrate who
would be incharge of each requirement.
 Project Quality importance
● The project management processes is able to help control the cost of a project,
establish standards and to determine the steps to achieve and confirm those
standards.
● It is important to be able to set standards for the team to meet the project's
quality and to be able to meet the customer’s expectations.
● An effective quality management would put the project in lower risk of product
failure.
 1. Initiating

Start the project by

developing a team charter
and getting everything in
order to begin

5. Closing 2. Planning

Finalize the project before

Project Develop a plan of cost and
handing over to stakeholder Process activities needed to complete
the project successfully

4. Monitoring & Controlling 3. Executing

Track the project and monitor Test out the project to make
the process to prevent sure that it is meeting all of
disruptions such as scope the expectations and
creep. requirements
Control Chart

Control charts are tools used to monitor, control, and improve processes ( Rose, 125). Three facts about
control charts are that they “disclose the nature of variation in the process, indicate what should be expected,
and indicate what lies outside of expectations” (Rose, 126). Using control charts in project management allows
managers to identify where changes need to occur so challenges will not arise later on throughout the project, it
will make a manager aware of where a challenge can be happening.
 Create a control chart

To create a control chart, the very first step

a manager takes is to identify what kind of chart it is
because control charts exist in eight different varieties.
You identify the correct chart when you determine the
“type of data being examined and by the sample size”
(Rose,pg.127). After you collect the data that is needed,
you add it to the graph also including the mean. You then
also calculate upper and lower control limits and add them
in a different color to the graph. To look for unnecessary
trouble then you use control limits which are calculated in the
following three steps: 1. estimating control limits are calculated by
standard deviation, σ, of the sample data, 2. Multiply the number by
three, and add (3 x σ to the average) for the UCL and subtract (3 x σ
from the average) for the LCL.
Check Sheet

The check sheet is structured and prepared to be able to collect and analyze data from contemporaneous or
historical data (Rose, 99)
● It helps collect data and information in a efficient way
● Helps identify problems that prevent an organization from delivering quality products that meet customer
expectations
● It is able to set the vision,goals and objectives of the organization.
● The checklist helps the team members identify problems that prevent an organization from delivering
quality products that meet customer expectations.
Check Sheet
example
Takeaways

● Quality Management plan is the action of monitoring and ensuring all tasks are completed well to satisfy customers'
requirements.
● Management Quality consists of three stages: Quality planning, Quality assurance, and quality control.
● Project integration management combines various systems, procedures, and operations to create a coherent strategy.
● Project quality requirements are the must-have that determine if a project is successful.
● Scope validation is a process that confirms if project deliverables match the project scope and plan.
● Project process consists of five stages which are: initiating, planning, executing, monitoring & controlling, and closing.
● Control chart is a graphical tool to study the change occurring in a process in which the information is based on historical
data.
● Checklist is a list of requirements that help control and ensure that the final deliverables meet a higher standard.
Conclusion

With all of the different processes that go into Quality Management, the one thing to be agreed on is that
there is nothing more satisfying than producing quality work on both the organization’s side and the
customer’s side. Maintaining quality and ensuring that it does not fall below customer expectations is
critical to a business that seeks to grow over time. Even with the right tools and people, a company could
fall short without project quality measurements in place.
References

Rose, Kenneth. Project Quality Management, Second Edition. J. Ross Publishing. Kindle Edition.

Westland, J. (2018, July 12). Project Integration Management – A quick guide. ProjectManager.
Retrieved July 25, 2022 from
https://www.projectmanager.com/blog/project-integration-management-a-quick-guide