A4C Banding No: P3271

Job Description

TITLE: Group Manager

DEPARTMENT: Dental Division Service (Group 1 or 2)

LOCATION: Community Dental Services

MANAGERIALLY ACCOUNTABLE TO: Deputy Divisional Director/Divisional Director (if

no Deputy Divisional Director in post)

BAND: 8b

HOURS: 37.5 hours

Job Purpose

The post holder will be responsible for the operational management and service improvement
of the Group of Services listed in appendix 1 adjoined to this job description.

The role involves working in partnership with the Group Clinical Manager / Lead Matron, to
ensure the effective provision of high quality, safe services across the Group, against
agreed outcome measures, service level agreements, activity, and financial targets.

The Group Operational Manager will, along with the Group Clinical Manager / Lead Matron
lead on the development of the Group and its services and see that they contribute to the
performance of the Division overall.

The Group Operational Manager will work closely with the Divisional leadership team to
provide caring, inclusive and compassionate leadership and support the Division and Trust in
being a “Great Place to Work”.

The post holder will oversee the allocation of resource across the respective services within
their Group in collaboration with the Group Clinical Manager. This will include the rota
management, demand and capacity modelling, clinic/slot utilisation, management of DNA and
cancellation rates as well as overseeing recruitment and retention of workforce across the
respective services. In addition, the post holder will act as a point of escalation for staff within
the service to ensure smooth delivery of service(s) as well as addressing any non-clinical
issues impacting on service deliverability, (e.g. Estates/IT)

The post holder will also need to engage, support and develop high performing teams;
promoting effective structures and processes and a culture of delivery and collective

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working and have line management responsibility across multiple services and hold
overall budgetary responsibility for the Group.

The Group Manager is expected to work as part of a cohesive team and, when necessary, to
take lead responsibility for divisional issues outside their immediate sphere of responsibility.

Responsible for

Direct Line management for Service Manager roles within their Group and overall management
responsibility for the Group service(s)

The post holder will be the budget holder for service(s) as per appendix 1

Main Duties

 To provide operational leadership for the Group in partnership with the Group Clinical
Manager / Lead Matron, to ensure the effective provision of high quality, safe clinical
services for patients against agreed outcome measures, service level agreements,
activity and financial targets.
 To provide strong visible, inclusive and compassionate leadership across the Group.
 To deputise for the Deputy Divisional Director as requested. If there is no Deputy Divisional
Director in post, the postholder may be required to deputise for the Divisional Director
 In partnership with Divisional stakeholders to constantly review and improve the service(s)
within the Group, taking into account local and national guidelines, national
NHs/government policy and guidance from the Divisional senior leadership team
 To ensure that effective strategies are in place for the Group and that key elements of the
services within the Group are joined up within Divisional business plans.
 To ensure that the Group manages its overall expenditure within the agreed delegated
budget and contribute towards the financial management of the Division ensuring any
opportunities for increased efficiency are realised in liaison with the Group Clinical
Manager/Lead Matron.
 To lead on the development of productivity and efficiency outcomes for the Group and the
implementation of robust Cost Improvement Plans (CIP).
 To lead on the demand and capacity profiling across the services within the Group,
ensuring workforce plans reflect the demand profile and appropriate delivery of the required
activity.
 To ensure processes and systems are in place to monitor the performance and activity of
Services within the Group.
 The post holder will support the Divisional on call rota where requested.
 In collaboration with the Group Clinical Manager/Lead Matron promote effective structures
and processes and a culture of delivery and collective working and ensure robust
communication systems exist for the dissemination of information to Teams.

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 To work in conjunction with Information colleagues to introduce systems that ensure the
collection and analysis of complex data for continuous performance measurement of
services within the Group
 To lead on developing Divisional reports and presentations to provide operational
assurance at various committees and Trust-wide meetings where required

Other Duties and Responsibilities

Finance and Resource Management

 Manage Group financial budgets across all staff within the Group and that appropriate
Cost Improvement Plans are developed and delivered to ensure savings are achieved
annually contributing to the Division’s targets.

 To maximise the efficiency and productivity of Group resources and to demonstrate this
on an ongoing basis through the use of KPIs defined by the Divisional Senior
Leadership Team.

 To work in close liaison with the Divisional Finance Business Partner (and the wider
finance team) to ensure appropriate delegation of budget-to-budget holders and lead in
setting, forecasting, managing and monitoring service budgets.

 To work in collaboration with corporate colleagues across Digital Technology Services,

Estates & Facilities and Performance, Contracting & Information, to ensure that the
appropriate infrastructure is in place and that services are meeting the agreed local and
national targets.

 To ensure all staff have access to appropriate Digital systems to support patient care in
line with the national and local programme for digital maturity.

Service Delivery and Development

 Develop operational and business plans for all Services within the Group in liaison with
the Group Clinical Manager/Lead Matron which support the delivery of activity and service
development in line with the Divisional and Trust Strategy and maintain and monitor these
plans in conjunction with the Divisional Senior Leadership Team.

 Take Group lead responsibility for efficiency programmes reporting to the Gateway Board.
To support the Group Clinical Manager/Lead Matron by ensuring that the efficiency and
productivity of clinical and support services are maximised.
 Ensure Equality, Diversity and Inclusion are embedded into the core business of the
group in line with the corporate framework; including governance arrangements, planning
processes and ensuring this is embedded within the ongoing policy and service
development processes.

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 Ensure that Equality Impact Assessments are actively undertaken and considered when
redesigning services or reviewing/developing policies.

 To prepare, develop and write business cases, bids and information papers on behalf of
the appropriate stakeholder, both internal and external to the Group, as required.

Governance and Performance

 Responsible for the performance management of the services within the Group, and
contribute towards Division-wide performance management, demonstrating achievement
of objectives on a consistent basis within agreed timescales.

 Ensure that effective governance arrangements are in place for identifying and mitigating
risk and that a culture exists of continuous service review, transformation and evaluation
and where staff can raise concerns safely and expediently with service delivery.

 Identify, develop, implement and review effective systems for the comprehensive
performance management and improvement services and to lead the identification,
monitoring and reporting of key performance indicators for these services.

 Analyse and monitor sustained improvement in service provision to improve quality,

access and choice against measurable outcomes and KPIs.

 Manage the delivery of a complex mix of competing requirements which include

contractual, financial, quality and human resource issues concurrently.

 Undertake and/or supervise investigations following incidents, accidents or complaints

and where appropriate seek guidance and support from the Group Clinical Manager/Lead
Matron and Divisional Governance colleagues as required to identify and undertake any
remedial action if relating to clinical services directly and to take disciplinary action as
required, ensuring that there is widespread dissemination of the lessons learned.

 Promote and raise awareness of individual responsibilities with regard to Governance

including health and safety legislation.

 Facilitate the collection and collation of appropriate data and information, including
benchmarking data to enable the interpretation and analysis of service performance.

 Establish information flows, analysis, and reporting that supports a culture of evidence-
based management decisions.

 In liaison with the Group Clinical Manager, ensure staff at all levels are fully engaged in
understanding the service specifications and performance targets for their service by
creating a robust communication plan, staff engagement strategy, individual or teamwork
plans and objectives, and training as required.

 Responsible for the development and management of a Group Risk Register.

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Management & Leadership

 To provide strong visible, inclusive and compassionate leadership across the Group,
ensuring delivery of high quality, safe and effective services, against agreed outcome
measures, service level agreements, activity and finance targets.

 Have an understanding of the national perspective and future strategy for the NHS and
related areas of health to ensure the Service Managers are fully aware of the implications
and can contribute effectively through their work and liaison with Group colleagues to
service improvement.

 Provide a clear, effective and appropriate leadership style that engages and empowers all
members of your Team to perform to high standards and innovate.

 Ensure supportive staff management arrangements are in place and carry out personal
development reviews (PDR’s) for direct reports. Ensure all staff in your sphere of
responsibility have annual PDR’s resulting in specific objectives and effective personal
development plans including identifying the learning and development needs of
individuals.

 Develop staff knowledge and skills to promote equality and diversity and address
inequalities both in employment and service delivery. Ensure specific equality, diversity
and inclusion objectives are included in PDR’s.

 Develop a working culture that ensures Health and Wellbeing and promotes a ‘Great
Place to Work’ and Learning for staff.

 Establish effective structures and processes that support effective communication and
promote the culture of compassionate, inclusive leadership across all teams.

 Ensure that individual staff members work in a climate where their contribution is valued,
developing roles across boundaries and working collaboratively in teams.

 Undertake disciplinary/grievance investigations and sit on panels as required.

 To minimise the Trust’s environmental impact wherever possible, including recycling,

switching off lights, computers, monitors and equipment when not in use. Helping to
reduce paper waste by minimising printing/copying and reducing water usage, reporting
faults and heating/cooling concerns promptly and minimising travel. Where the role
includes the ordering and use of supplies or equipment the post holder will consider the
environmental impact of purchases.

 To undertake other duties commensurate with this grade of post in agreement with the
relevant line manager.

 Responsible for ensuring identified training and development is undertaken appropriate to

the postholder’s role.

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Key Relationships

 To establish effective working relations with the following:

 Divisional Director
 Divisional Medical Director
 Divisional Director of Nursing and Therapies
 Group Clinical Manager
 Service Operational Manager
 Service Clinical Manager
 Divisional Finance Managers
 HR/ Estates/ Information/ Service Transformation Leads
 External Commissioners
 Clinical and Non-Clinical Staff within Services

Performance Management

All employees have a responsibility to participate in regular appraisal with their manager and to
identify performance standards of the post. As part of the appraisal process every employee is
responsible for participating in identifying their own training and development need

Health & Safety at Work

Attention is drawn to the responsibility of all employees to take reasonable care for the health &
safety of themselves and other people who may be affected by their actions at work.

Equal Opportunities

Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal

opportunities employer and welcomes applicants from people irrespective of age, gender, race
and disability.

Safeguarding

It is the responsibility of all staff to safeguard and protect children and adults at risk at all times
and staff must report any concerns as per Safeguarding Children and Safeguarding Adults
polices, which are available on the Trust’s intranet. Every member of staff must undertake
regular mandatory safeguarding training at a level relevant to the role.

Smoking

The Trust operates a No Smoking policy.

Mobility

Whilst the postholder will be based at Birmingham Dental Hospital this is a Trust wide
appointment and travel around the Trust may be required.

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Confidentiality

Your attention is drawn to the confidential nature of information collected within the National
Health Service. The unauthorised use or disclosures of patient or other personal information is
regarded as gross misconduct and will be subject to the Trust’s Disciplinary Procedure and, in
the case of both computerised and paper-based information, could result in a prosecution for
an offence or action for civil damages under the Data Protection Act 1998.

Sustainability

The Trust attaches great importance to sustainability and Corporate Social Responsibility. It is
therefore the responsibility of all members of staff to ensure that the Trusts resources are used
efficiently with minimum wastage throughout their daily activities

Dignity in Care

Birmingham Community Healthcare NHS Foundation Trust (BCHC) is committed to providing

dignity in care for all our patients and service users across the Trust.
All staff, workers, volunteers, students and individuals undertaking work
experience/shadowing, irrespective of the role they specifically undertake, are required to
adhere to BCHC’s vision, values and professional standards. This also involves working with
and alongside colleagues and partners, demonstrating a duty of candour (i.e. honesty and
straightforwardness), openness and accountability in order to achieve high quality and the best
possible care outcomes for our patients, service users and the local community.

Infection Prevention and Control

The Trust is committed to minimising any risks of healthcare associated infection to patients,
visitors and staff. All employees must attend Infection Prevention and Control training as
required for their post. Employees must be familiar with and comply with Infection Prevention
and Control policies available on the Intranet.

Job Description

This job description will be subject to discussion and reviewed on an annual basis within the
appraisal process.

POST HOLDER'S SIGNATURE:

DATE:

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A4C Banding No: P3271
PERSON SPECIFICATION
Title Group Manager Band 8b

Example key areas Job requirements W How Candidate

identified score Comments
Qualifications / Master’s degree level E A
training education or equivalent
Qualifications / (e.g., post-graduate diploma
training and experience)
Level of education.
Professional Evidence of continuous E A
qualifications. professional development
Vocational training.
Post basic
qualifications.
Training and learning
programmes/courses

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Example key areas Job requirements W How Candidate
identified score Comments
Experience Extensive relevant E A/I
Length and type of experience working at
experience senior management level

Level at which Extensive experience of E A/I

experience gained managing budgets within
financial constraints/targets

Extensive relevant
experience of and exposure E A/I
to performance setting and
monitoring

Significant experience of
line managing staff/teams E A/I

Experience in preparing
reports to be presented to E A/I
senior level stakeholders
and committees

Significant experience of E I
utilising PC
tools/programmes to
manipulate, analyse and
present information to be
distributed to senior level
colleagues

9
Skills/knowledge Knowledge of local health E I
Range and level of economy
skills
Depth and extent of Knowledge of current NHS E /I
knowledge Framework

Demonstrable knowledge of E A/I

governance of financial
targets/service delivery

Proven ability to deliver

E A/I
service redesign involving
multiple
professional disciplines;
understanding of
improvement
methodology and project
evaluation processes

Robust understanding
of Equality, Diversity E A/I
and Inclusion and the
ability to lead
improvements for both
patients and the
workforce

Ability to work on own

initiative without frequent E I
supervision

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Example key areas Job requirements W How Candidate
identified score Comments
Excellent interpersonal skills E I
and ability to build rapport
and credibility with clinical
and managerial Teams

Understanding of full range E A/I

of improvement
methodology techniques,
including process mapping,
capacity and demand
modelling and sustainability
processing

Knowledge of workforce
planning, recruitment and E I
retention

Ability to work under E I

significant pressure and to
demanding timescales

Personal qualities Self-motivated E I

Ability to prioritise and meet E I

tight deadlines

Willingness to learn and E I

share knowledge

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 Example key areas Job requirements W How Candidate
identified score Comments
Strong influencing and E I
persuasion skills

Proven leadership skills & E I

strong, inclusive leadership
style
Other job Ability to be independently E A/I
requirements mobile to travel across the
Trust area

Overall Candidate score

W (Weighting) - E = Essential D= Desirable

How identified = Application = A; Interview = I; Test = T; Presentation = P.

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