Weekly Coachi

Agent Name Dennis Mate

Month November
Performance Trend
Previous Week 1
KPI Target MTD
Month Commitment Actual
Quality 82.00 77.67% 79.25%
AHT 10.00 9.41 8.67
Attendance 93% 96.92% 92.94%
Productivity 87% 97.21% 97.95%

What went well?

Discussed agent current metrics
Exceeding goal with aht att and prod
Discussed criteria for regularizations

Di
Focus Metric/s QA
Follow up on Metric score following week
Process Agent's 5th month review and give him updates

TL to do What and How?

TL Action Learning
↑Side by Side ↑Remote Monitoring Counselling
Session
Follow up (y/n?) When? Next Week
eekly Coaching Form
Supervisor Ulrich Roxas
Week 1
nce Trend PMP
Week 2 Week 3 Week 4
Current Month
Commitment Actual Commitment Actual Commitment Actual

Do Differently?

Di

Counselling Roleplay/Mock DAF Others-Specify

 Ulrich Roxas
1
-

Current Month

tly?