Buchanan Street, Monrovia

Buchanan Street, Monrovia

Liberia – WestLiberia
Africa– West Africa
Tel: Tel:
+1 952 855 855
+1 952 6011/ +231+231
6011/ 770 770
068 068
159 159

Quality
Management
and Assurance

MOTTO: “Customers Satisfaction and safe work are our Priorities”

 Buchanan Street, Monrovia
Liberia – West Africa
Tel: +1 952 855 6011/ +231 770 068 159

QUALITY MANAGEMENT AND ASSURANCE PLAN

YAP project scores continue to be high due to the success in all our projects. Our quality control in construction
is essential because it raises customer satisfaction. All our customer is satisfied and will do business with us
again and even recommend us to others. Doing quality work requires less rework. Costs are cut and we stay on
schedule when work that should have been completed correctly the first time isn’t required to be redone.
Additionally, by doing this, we keep the morale of our team high, which will help them be more productive at
work.

SECTION 1.00

1.01 CLIENT BENEFIT OF YAP’S QUALITY CONTROL CONSTRUTION PLAN

✓ Client Satisfaction: We strive to provide to provide high-quality construction job to gratify our client
and to open the door to future collaboration on construction projects. Our client satisfaction also leads to
positive recommendation.

✓ Encourage Quality Consciousness: YAP quality control plan encourages employees to keep quality in
mind throughout the Construction process, which helps the company achieve the desired level of quality
each time.

✓ Building Corporate Morale: Our Quality Control Plan provides team members with the security of job
safety, allowing them to focus on accomplishing jobs with perfection. Feeling safe at work fosters a
positive atmosphere and promotes morale.
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 Buchanan Street, Monrovia
Liberia – West Africa
Tel: +1 952 855 6011/ +231 770 068 159

✓ Cost Savings: Quality Control in Construction can save money by ensuring high-quality construction
with fewer errors. Teams can move rapidly to another project by finishing on schedule and with few
faults, avoiding costly revisions.

✓ Improve Construction Techniques: Our Quality Control Plan processes aid in the streamlining and
improvement of Construction processes, resulting in improved methods and designs and, in many cases,
higher productivity.

✓ Improved Safety: Our Quality Control plan helps to protect the safety of everyone participating in the
construction project by identifying and correcting any potential dangers that may develop during the
construction process. This involves ensuring that the materials used are of the required quality and that
the craftsmanship is of the required standard.

✓ Early Detection and Correction of Errors: Our Quality control plan embeds inspections and testing
during the planning, design, and building stages can assist in identifying and correcting any faults or
discrepancies that may develop before they become larger and more costly problems later in the project.

✓ Properly Preparing the Site: Our Quality control embeds procedures such as site inspections and
testing can help to ensure that the site is properly prepared and that the essential permits and approvals
have been received. This can help to minimize costly mistakes and rework that may be required if the
site is not properly prepped.

SECTION 2.00

2.01 YAP’S TEN EFFECTIVE QUALITY CONTROL CONSTRUCTION PLAN

A. Create a Checklist:
Making checklists help us remain on top of forthcoming projects and customer requirements. We
distribute checklists to our team before the start of the project to provide them with extra instructions and
prompts on how to fulfill their responsibilities. This allows team members to check their quality as the
project proceeds. We incorporate the task, the name of the person executing the assignment, who
oversees the task, the task deadline, and significant project parameters.

We use specific terminology while establishing our checklist to verify the quality matches expectations.
Instead of words like “done” or “looks good,” we use categories like “meets client expectations” or “still
needs work” with room for clarifying remarks.
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 Buchanan Street, Monrovia
Liberia – West Africa
Tel: +1 952 855 6011/ +231 770 068 159

B. Perform Regular Inspections:

The building being constructed is examined by our team member before construction starts as part of the
criteria for the building permit. The minimally acceptable standard of quality is represented by the
building code. To guarantee the caliber of the job, further inspections by the superintendent, project
manager, special inspectors, and other stakeholders are employed.

The superintendent often inspects the work with the foremen of the subcontractors to foster excellent
practice. This process aids in reassuring the construction teams that quality is a crucial component of the
project and will be closely inspected. This conveys the idea that quality is just as crucial as time and
money constraints. Then, throughout the actual construction process, any flawed work should be redone
without compromise. Making exceptions or allowing poor work to go unpunished will only lead to
problems and headaches for construction managers in the future.

We always ask the owner and designer to check the construction work as we get closer to finishing each
stage of the project before it is covered up. Before moving on to the subsequent phase, its
implementation is used as a quality control check.

C. Hire Experienced Workers:

There is no doubt that there is a manpower shortage in the trades and the building business. According to
research, skilled tradespeople are hard to come by. The hardest-to-locate workers were carpenters,
concrete workers, pipelayers, sheet metal workers, and iron workers, although nearly all categories had a
contractor inability rate of at least 50%.

YAP makes sure that our teams are comprised of the most qualified individuals before beginning our
project. We strive to put the proper personnel in the correct jobs, and make sure our supervisors or
foremen understand the standards for quality. We give them the freedom to oversee their workers as
necessary to meet these demands.

We make certain the construction crew is aware of the project’s quality criteria. They first attend a
project induction before beginning work on the project, which is where it all starts. Aside from
addressing safety, this induction is an opportunity to outline the policy regarding unacceptable quality.
From the outset of the project, high criteria are established. To foster pride in our work, workers must be
motivated.

D. Embrace Construction Technology

There are various productivity software tools for the construction industry to address the frequent issues
that arise during the quality control process. Miscommunication, outdated documents, and other similar
issues are less likely when there is open communication among the various parties involved in the same
project.

The execution can be made more straightforward by consolidating all the project documents, drawings,
and pertinent reports onto a single software platform for viewing, collaboration, and conflict resolution.

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 Buchanan Street, Monrovia
Liberia – West Africa
Tel: +1 952 855 6011/ +231 770 068 159

E. Use the Right Materials

The building materials used by our construction crew adheres to the project’s specifications and quality
standards. As a result, we make sure that the materials we order are designed according to the project’s
criteria. Aside from making sure the supplies are what we ordered and undamaged, we also need to
verify that our supplier has delivered the materials you requested. To prevent the building crew from
mistakenly using any damaged or inappropriate supplies, we would reject them, let the supplier know,
and then designate them as non-compliant.

F. Mock-Ups and Samples

A mock-up is an essential part of pre-construction work to make sure that everyone agrees to the work to
be done. The mock-up need not be a replica of the anticipated final product, but it must nevertheless
adhere to the specifications outlined in the contract terms.

Before the work is carried out on a big scale, this tiny sample of the project can be used to address any
worries, talk about issue areas, and reach a consensus on how to balance cost, time, and quality. Mock-
ups are a fantastic tool for giving the owner and designer a precise idea of the caliber that can be
anticipated with the finished result. However, avoiding making too many promises and not keeping them
is crucial.

G. Use of Qualified Contractors

It can be tempting to choose contractors who will work quickly and for less money than the market rate
to assist us meet two of the three demands (time, cost, and quality). But poor work frequently causes
quality problems that negate the advantages we are attempting to attain.

Only contractors and subcontractors who have been prequalified for the project ought to be permitted to
submit bids. Contractors and subcontractors must be able to unequivocally show, as part of the
prequalification process, that they possess the expertise and credentials required to accomplish the scope
of work to the required standards.

If a contractor or subcontractor is not prequalified, it is the construction manager’s responsibility to

determine whether each bidder is qualified to complete the work before giving them the project. We
could be in danger, as well as our business. For our company’s benefit, it is excellent practice to confirm
and authenticate each entity’s credentials.

H. Make Workflows Clear

Workflows can be used to assign jobs to workers in a hierarchy such that no one person is in charge of
quality control for any given task. By outlining each team member’s unique responsibilities for the
project, clear processes define each member’s position. Team members can work more closely together
to ensure that every component of the project adheres to the requirements of the client by having roles
that are more clearly defined.

I. Audits and Tests

Testing is performed to verify that the construction is accurate and of a high caliber. If a test is
unsuccessful, the constructors must start over. As a result, appointing the appropriate employees to carry
out quality control can assist avoid a disorganized workflow and situations in which the incorrect
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 Buchanan Street, Monrovia
Liberia – West Africa
Tel: +1 952 855 6011/ +231 770 068 159

personnel audit the incorrect items at the incorrect times. The correct auditor may assist in producing
high-quality construction projects by ensuring that tests are conducted, reports are rarely lost, and work
standards are maintained.

J. Manage risk
We do risk assessments throughout the project to ensure that it is meeting the client’s expectations and to
foresee any potential issues with safety, zoning, legal issues, or cash flow.

The best interests of our workforce, our business, and the client’s expectations are all taken into
consideration when assessing risks. We intentionally plan for preventing these risks or minimizing their
effects during the project’s development by keeping an eye out for them.

SECTION 3.00

To continue providing quality control, we ensure to have enough:

✓ Resources

✓ Training

✓ Communication

✓ Coordination

✓ Risk Management