PARKVIEW SUPERSPECIALITY HOSPITAL

PROJECT SUBMITTED BY- NANDINI PAUL

EMINENT COLLEGE OF MANAGEMENT AND
TECHNOLOGY
 Project Report of Hospital Training
A project on HR (Human Resource) department of Parkview Super
speciality Hospital
Project Report submitted in partial fulfillment of
The requirement for the Degree of
BBA (Hospital Management)
Under

MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY,

WEST BENGAL
Submitted By
NANDINI PAUL
REGISTRATION NO: 014566 OF 2019-20

Roll-17303319047
UNDER THE GUIDENCE OF - Mrs. Sayantika Banerjee (HOD) e.Inire

Hospital Management

EMINENT COLLEGE OG MANAGEMENT AND TECHNOLOGY

MOSHPUKUR BARBARIA P.O. JAGANNATHPUR KOLKATA,
BARASAT, KOLKATA, WEST BENGAL 700126
 TO WHOM IT MAY CONCERN
My name is NANDINI PAUL, a student of Hospital Management (3rd Year)
from KEI, have done major project on "SPECIALIZED DEPARTMENT (I P
D)".My training duration is from 26th July 2021 to 30th September 2021 at
Parkview Super Specialty Hospital.

………………………………………………………..

(Signature of my guide & Department HOD)

CONTENTS
 DECLARATION

 ACKNOWLEDGEMENT

 . HOSPITAL PROFILE

 BUILDING DIRECTORY

 OUR SERVICE

 FACILITIES

 HOSPITAL BACKGROUND

 FACILITIES

 PATIENT RIGHT

 PATIENT SATISFACTION

 Specialised department of IPd

 Objective of project

 OBSERVATION

 . CONCLUSION

 BIBLIOGRAPHY
 DECLARATION

I do hereby declare that this project work entitled "Human Resource

Department" at PARKVIEW SUPER SPECIALITY HOSTIPAL for 2 months (27th July
to 30th September) submitted by me in practical fulfillment for the requirement
of Bachelor Degree in Hospital Management & Science with the collaboration of
Maulana Abul Kalam Azad University of Technology (MAKAUT) is the result of
my original & independent research work carried out under the supervision &
guidance from KEI.

I further declare this project work or any part of these has not been submitted
by me anywhere for the award of any degree or other similar title before.

Place: Kolkata

Date: September, 2023 Signature of the Student

 ACKNOWLEDGEMENT
As a student of healthcare management, I would like to express my sincere
gratitude and appreciation to Dr. V.K Bhartia (Director), Mr. Sujoy Mitra
(General Manager), Dr. Abhishek Bhartia, Dr. Shilpa Bhartia, Dr. Arindam
Chanda (CEO), Mrs. Amrita Chowdhury (Human Resource), and Mr. Pintu Rana
(Human Resource) for providing me with the opportunity to work in this
esteemed hospital. Without their support, it would have been impossible to
carry out this project. I would also like to extend my thanks to Mrs. Sayantika
Banerjee (HOD) and Ms. Mili Saha for selecting me to undergo my training at
Parkview Super Specialty Hospital.

I am particularly grateful for their guidance, support, and valuable suggestions,

which have greatly contributed to the successful completion of this project.

I would like to take this opportunity to express my heartfelt thanks to our

project coordinator and other staff members who served as internal guides for
their continuous supervision, timely recommendations, and encouragement
throughout the duration of this project.

Lastly, I would like to express my gratitude to my family, friends, co-trainees,

and other staff members of Parkview Super Specialty Hospital for their well
wishes and cooperation.
  ADDRESS:
HB 36-A/4-36/A, 5/1, 1st
Cross Rd, HB Block, Sector III, Bidhannagar,
Kolkata, West Bengal 700106

 EMAIL:
info@parkviewhospital.in

• CONTACT NO:
033 4059 1111

EMERGENCY CONTACT: +91 76040 22150

INTRODUCTION:

Parkview Hospital: Leading the Way in Healthcare. The field of medical science has undergone remarkable
advancements in recent times. These extraordinary developments have truly achieved wonders. What
seemed impossible just a few years ago is now well within our grasp. The average lifespan of humans has
significantly increased, giving us a clear advantage over age.

However, these advancements have also brought about new challenges in the healthcare industry. The issue
of obesity has become more severe than ever before, leading to a host of related problems. Cancer, once a
rare occurrence, is now on the verge of becoming a common affliction that affects every household within a
few decades.

Fortunately, we are well-prepared to face these challenges head-on. Our unwavering goal is to provide top-
notch healthcare services. Our team of experienced doctors and dedicated paramedical staff, along with our
state-of-the-art infrastructure, work tirelessly to handle any medical or surgical emergency that arises. Our
sole aim is to give you the best possible care and treatment. We firmly believe that you deserve nothing less.
At Parkview Super Specialty Hospital, we consider ourselves to be more than just a medical facility - we are
a family. Each and every person associated with us is a valued member of our close-knit community.

Established in 2018 by Dr. Vishnu Kumar Bhartia,

Parkview Super Speciality Hospital is a tertiary care
facility that serves patients from both the local
community and other parts of the country. With
approximately 80 operational beds, the hospital offers a
comprehensive range of services. Backed by over 100
consulting doctors, an efficient laboratory and diagnostic
facilities, as well as a 24-hour pharmacy, Parkview Super
Speciality Hospital is dedicated to providing high-quality
healthcare.
The hospital boasts a complete surgical facility,
encompassing general surgery, bariatric surgery,
orthopedics, obstetrics, and gynecology. It also features
specialized critical care units including the Intensive
Coronary Care Unit (ICCU), Intensive Care Unit (ICU), and
Neonatal Intensive Care Unit (NICU). Additionally,
Parkview Super Speciality Hospital has dedicated
pediatric wards and provides round-the-clock emergency
services.
At Parkview Super Speciality Hospital, we strive to be at
the forefront of health and medical science
advancements. Our goal is to deliver exceptional
healthcare services to our patients. Our team of
experienced doctors and paramedical staff, along with
our state-of-the-art infrastructure, are committed to
providing prompt and effective treatment for any
medical or surgical emergency.
We understand the importance of quality healthcare and
aim to ensure that every patient receives the best possible care. Parkview Super Speciality Hospital is
proud to be a trusted healthcare provider, offering advanced medical services in a compassionate and
patient-centric environment.
BUILDING DIRECTORY :

• BASEMENT= Conference Room, Administrative Office, Staff Locker Room, Maintenance, Fire Pump
Room, Electric Panel Room.

• GROUND FLOOR= Emergency, Enquiry and Admission Desk, Pharmacy, Drinking Water, Counselling
Room (5-6), Fire Assembly Point, Patient Waiting Area, Security Desk, Temple, Mortuary.

• 1ST FLOOR= OPD, Consultation Room (1-4), Discharge and Billing, Uroflowmetry, X-ray,
Ultrasonography, ECG and Echocardiogram, Physiotherapy, CT scan, Insurance Desk.

• 2ND FLOOR= Deluxe Floor: Single Room (201-202 & 208-209), Suite (205), Twin Sharing Bed (203-
204 & 206-207), Office of General manager.

• 3RD FLOOR= Operation Theatre (01-03),

OT Manager Room, Surgeon’s Room.

• 4TH FLOOR= Intensive Care Unit (ICU) (402-411), ICU Isolation (401), CSSD.

• 5TH FLOOR= Male Ward (501-506, 509- 512 & 514-517), Endoscopy Suite, IT Server Room.

• 6TH FLOOR= Female Ward (601-604, 607-612 & 614-617)

Fire Refuge Area, Twin Sharing Room (605-606).

• 7TH FLOOR= Haemato-Oncology Unit : BMT Unit (701-702), General Ward (705- 709), Twin Sharing
Room (703-704), Dailysis Ward (DC01-DC04).
• 8TH FLOOR= Deluxe Ward.

• 9TH FLOOR= Laboratory, Phlebotomy Room, Food and Beverages Services and
Kitchen.

• HB 36= Medical Records Department, Quality, Store, Biomedical.

• HB 38= Human Resource, Marketing.

OUR SERVICES

 General Laparoscopic Surgery.

 Bariatric Surgery.

 General Medicine.

 Cardiology & CTVs.

 Gastroenterology.

 Respiratory Medicine.

 Dermatology.

 Urology.

 Diabetes and Endocrinology.

 Neuro Medicine.

 Haemato-Oncology and BMT Clinic.

 Critical Care.
 Gynaecologist.

 Orthopedic.

 Oncology medicine.

 Surgical and Gynae Oncology.

 Plastic Surgery.

 ENT and Oral Maxillofacial Surgery.

 Nephrology.

 Paediatric Medicine.
Facilities

 Day care

 Same day

 Special clinic’s

 Online payment

 T P A desk

 Advance booking (No watting)

 Outdoor medicine shop

 Cafeteria
HOSPITAL BACKGROUND:
70+ BEDED super speciality hospital

18140

SATISFIED PATIENTS

100+

DOCTORS' TEAM

300

SUPPORT STAFFS

2900
SUCCESSFULL SURGERIES
 Patient Right

 A patient has a right to have respect for personal dignity and privacy during

examination procedure & treatment. A patient has the night to have all records pertaining

to his medical care treated as confidential expect as otherwise provided by law or Third-

Part Contractual Arrangements.

 A patient has the right to know what hospital rules and regulations apply to his conduct as a

patient.

 The patient has the to full information in layman’s terms. Concerning his diagnosis,

treatment and prognosis, including information about alternative treatments and

possible complication when it is not medically advisable to give such information to the

patient, the information shall be given on his behalf to the patients next of kind of other.

 Except for emergencies the physician must obtain the necessary informed consent prior

to the start of any procedure or treatment or both.

 A patient has the right to refuse drug, treatment or procedure offered by the hospital, to
the
 extent permitted by law, and a physician shall inform the patient of the medical

 consequences of the patient’s refusal of drug, treatment or procedure.

 The patient has the right to have information on the expected cost and receive a

detailed explanation of his bill.

 A patient has the right to participate in the development and implementation of his on

her plan of care.

 A patient has the right to prompt resolution of compliments and/or grievances from either

the patient or his or her family.

 Patients have the right to respond to their spiritual needs without obstruction ongoing

treatment.
 PATIENT SATISFACTION

 Patient satisfaction is the extent to which patients are

happy with their healthcare, both inside and outside of the
doctor’s office. A measure of care quality, patient
satisfaction gives providers insights into various aspects of
medicine, including the effectiveness of their care and their
level of empathy.
 Patient satisfaction is an important and commonly used
indicator for measuring the quality in health care. It affects
the timely, efficient, and patient-centred delivery of quality
health care. Patient satisfaction is thus approx. But a very
effective indicator to measure the success of doctors and
hospital.
 IPD Process

Section setup

Service setup

Admission

Doctor Assignment

Section & Bed Allocation

Service Allocation

Accounting Integration

Discharge
SPECIALIZED DEPARTMENTS OF IPD

IPD

An inpatient department or IPD is a unit of a hospital or a healthcare facility where

patients are admitted for medical conditions that require appropriate care and
attention. An Inpatient Department of the hospital is equipped with beds, medical
equipment, round the clock availability of doctors and nurses.

 Inpatient Services
i. Hospital wards. Patients are assigned a ward or a room based on the type of
care they need and the availability of the bed.
ii. Hospital Team. When admitted to the hospital, patient care is provided by a
team of health care professionals trained to meet patient's specificmedical
needs.
iii. Surgery.

 Function of Inpatient Department

i. To provide highest possible quality of medical and nursing care.
ii. To make a provision essential equipment, Drugs, and other material required
for patient care.
iii. To provide comfortable and desirable environment to patient
contemporary
 ABOUT IPD (IN PATIENT DEPARTMENT)
Patient stay at hospital for a day or more are considered IPD
case. IPD stands for IN PATIENT DEPARTMENT. Treatment provided. In this
fashion is called in patient care. The admission to the hospital involves the
production of an admission note. The leaving of the hospital is officially termed
discharge and involves corresponding.

DEFINATION OF INPATIENT DEPARTMENT

Inpatient care is the care of patients whose condition requires

admission to a hospital. Progress in modern medicine and the advent of
comprehensive out-patient are only admitted to a hospital when they are
extremely ill or have serve physical trauma

• Occupies an available bed in hospital and either remains overnight for any
reason, or at admission is expected to remain overnight, but is discharged (by
transfer out or death) earlier.

• Is a mother who delivers in hospital and whose admission and discharged

occurs between successive bed counts.

• Is admitted as an emergency or urgent case, and

I. stays, regardless of length of stay; or

II. Dies, whether or not a bed was occupied; or
III. undergoes a major operation without occupying a bed in the relevant
specialty.
THE FUNTION OF INPATIENTS DEPARTMENT

• To provide highest possible quality of medical and nursing care.

• To provide essential equipment's, drugs, and other materials required for
patient care.
 • To provide comfortable environment substituting temporary home for
patient designed to accommodate all their basics needs (eating, sleeping,
and toilet)  To provide facilities for visitors.
• To provide highest possible degree of job satisfaction.
• Meticulously maintaining of the medical record from the point of view of
patient, faculty, and hospital administration and for maintaining
continuity of medical services.

IMPORTANCE OF IPD DEPARTMENT

IPD is such that one of the most valuable departments of the hospital.

• The doctors consult their patients in OPD.

• If any investigations are advised, we help them to do all the investigation.
• If any admission is advised, we help the patient to get admitted with full
financial counselling done before admission.
• Emergency facilities are also available. (24*7)
AIM

The aim of inpatient services is to provide best

possible patient care through medical skill combined with
compassionate care and continuous improvement and services.

DAILY ROUTINE OF WARD COORDINATOR

• Take rounds of the ward.

• Meet all patients in ward at least twice during the duty hours.
• Obtain the feedback on the services that are provided to them and
enquire of any administrative problem if they have.
• Ask the following questions to each patient on arrival at the ward.
• Was the dinner served on time?
 • Was it hot and palatable?
• Was the medicine administered/given to them on time?
• Was the nursing staff available when needed?
• If in case of any complains, was it immediately attended? If need arise
then refer to the Floor In charge.
• All clinical related problems should be immediately intimated to the
concerned nursing staff or the ward RMO as the case may be.

UPDATING SYSTEMS

• Take the ward list from reception

• Check all the patient's file after completing the round
• We have to inform all the referral cases to the supervisor cum
departmental head.
• Update the bill card of every patient
• Input the discharge request after the plan discharge

SHIFTING OF PATIENTS FROM ONE WARD TO ANOTHER

• Inform the concerned ward before shifting the patient Reconfirm the
availability of the bed.
• After every transfer informs the concerned consultant about the new
ward and the bed number to which the patient has been shifted to.
• Inform the patient's attendant about the patient's bed no. and the ward
number.
• Inform the attendant about the visiting hours and the formalities
regarding the visitor's pass from the "May I Help You" counter. Provide
the attendant with the extension number of the ward.
• Update the allocation board.
Discharge procedure

• Discharge procedure of the patient will be carried out only with the
written order by the treating doctor.
• Discharge Summary is documented and signed by the treating doctor
prior to discharge.
• Three copies of discharge summary is prepared, one copy is given to
patients and another copy is filed in patient case sheet. In case patient is
corporate or PA, another discharge summary is prepared as per the
company tie-ups.
• A Discharge Summary is given to all the patients leaving the organization
at the time of discharge, in case of patient leaving the hospital with
discharge against medical advice, treatment summary is given.

COLLECTING REPORTS FOR THE PATIENTS

• Send the investigation requisitions to the respective department for

carrying out investigations.
• Follow up with respective department for the reports.
• Show the reports to the treating doctor/ Consultant and file the reports in
the patient file.
• Send the reports of the discharged patients to the MRD department.
• Take a list from Ward In Charge containing all the due reports, contacting
with the concerned department & collect the reports. In case of any delay
of report, following up regarding the same.

ADMINISTRATIVE WORK FOR THE WARD

• Prepare/ update planned discharge list of the ward every day and keep
the same in server hence any person can go through discharge list of a
particular ward.
 • Scan all files and reports after confirmed discharge.
• To complete the bill card and check list.
• Prepare the Patient list in the ward.
• Give a copy of patient list to the security for smooth functioning during
visiting hours.
• Take rounds during the visiting hours and attend to the queries of
patient's attendant/ relatives.
• Refer to the Senior IPD Manager for any problems.
• To ensure that food being served to the patient's attendants.

OPERATIONAL DOCUMENTS TO BE MAINTAINED IN THE WARD

• Consent Form
• All test reports
• Doctor consult with patient' attendant/relatives before conducting an
operation/ procedure etc.
• Prepare bill for Biopsy sample.
• Attached OT notes.
• Blocking Slip

PROTOCOLS TO SEND PATIENTS OUTSIDE THE HOSPITAL FOR TEST

• Call up the required hospital /Diagnostic Centre and take the booking for
the patient.
• Note the details about the time, the cost of the test, required preparation
of the patient and the documents that the patient need to carry.
• Inform the consultant and the sister in charge of the ward.
• To consultant doctor whether the patient requires any escort or not. In
case, the patient requires a paramedic for escort then inform the doctor
of the Emergency ward for the needful.
• Organize ambulance for patient with the support services.
• Handover details of the patient to the escort accompanying the patient.
• Ensure that the form for sending a patient outside the hospital for test is
completed in all respect before sending the patient.
• The form should be duly signed by the authorized person.
 Objective Of Project

 To get an overview about the hospital.

 To know about the managerial issues of the department.

 To provide quality care and service to patient.

 To study the workflow and function of Out Patient Department and

Radiology Department.

 To know about the physical facilities of the department.

 To identify the problems of the department.

 OBSERVATION

 The software G-Health is being used to record all the

information, where floor co-ordinator used to record all the
information related to patient service.
 The floor co-ordinator was involved in checking the file
after the discharge of the patient and before sending the
file to the medical record.
 Nursing Staffs are very less in wards, hence patient satisfaction
level found to be less.
 Doctor round were untimed.
 CONCLUSION

During my project I have learned a lot of things. I collected

various data on the basis of Radiology Department and OPD
Department, I also came to know about various factors
associated with this, I came to know about various different
rules and regulations as well as some of the procedure of
particular department. Patient care is the essential indicator
that reflects the services quality at any level of health care
services. Park View Super Speciality Hospital has conducted
several methods to improve their own level of services and level
of patient care. The study on patient satisfaction is an effective
mean of evaluation. Being a student, I am very much satisfied
to work in such an organization which is trying to set up a best
health delivery system with its untiring effort. It is an institute
where the patient & caring them as individual. The
experience will help me in my future & it will be effective in the
field of health care services.
All the management team and the employees coordinated
with me and guided me very well and they help me a lot
during the time. And for the next internship program I would
like to get chance in Marketing Department because I’m really
interested to know about all the marketing prospective. I shall
be grateful if this study and findings prove beneficial to the
hospital services anyway.
MISSION & VISION OF THE HOSPITAL

Mission: To position Park View SuperSpeciality Hospital as the

most trusted and admired healthcare provider of choice in Eastern
India.

Vision: To be a patient centric organization offering our

patient an experience that exceeds their expectations and
achieve excellence in service through care, knowledge and
innovation.
 BIBLIOGRAPHY

Most of the data and information was collected during the

period of training and regular interaction with the patients
and other staff of the department and other:

Website:

https://www.parkviewhospital.in/media/