Integrated Service Delivery - Process Flowchart Page 2

Family profile includes service needs in the following areas:

Mental Health Services
Home based services
Out-of-home care Services
Family Center/Parenting classes

2.0 Initiation of Program 3.0 Scheduling of *4.0 Program

1.0 Initial Consumer Enrollment Assessment & Intake
Assessments ** 5.0 Staffing **
Contact & Screening **
Consumer info. is given to
Mental Health
Agency's mental health program
Assessment,Intake & "Professional" staff
screening staff coordinator for enrollment Program Planning providing services to
listens in a coordinators talk
Home based Services family, meet prior to
holistic manner Consumer info. is given to prior to scheduling
Assessment, Intake & service plan
for consumer home based services assessments to see
Planning development to
needs and program coordinator for if it is appropriate
coordinate efforts
assesses enrollment and possible to
Out-of-home care and schedule family
eligibility for all coordinate the
Assessment, Intake plan confirmation
needed Consumer info. is given to scheduling.
& planning meeting.
services. out-of-home care program
coordinator for enrollment

If appropriate,
consumer
information is
Consumer info. is given to Provide Consumer
Consumer added to agency
family participation and
family center or Parenting completes mailing list. If
support service evaluations END
class coordinator for center
service consumer is
are filed for later
scheduling evaluation involved in multiple
services. reporting.
programs, staff join
the planning
process.

Note: * Program Consent for services are gathered at this point.

Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.
 Integrated Service Delivery Model (Cont.) Page 3

Family profile includes service needs in the following areas:

Mental Health Services
Home based services
Out-of-home Care Services
Family Resource Center/Parenting Services

8.0 Review progress

6.0 Confirmation of 7.0 Service delivery and
Family Service Plan **
Agency staff, with
family or consumer,
services to consumer/family
prioritize service plan
goals. Identify a lead
Agency provider who
will be responsible
for coordinating the
service plan and location of service, progress
developing a staffing
schedule. Service
plan review dates are
defined.
toward meeting
service plan goals
Tracking
Agency Staffing
to review
Revise
Agency staff provide service progress towards
plan. meeting goals
& tracks:
consumer or family
If plan needs to be
receiving services, service
revised, meet with
provided, service modality,
family to revise
plan.
notes, incident reporting,
and other measurements
(for outcomes goal
attainment and progress.) 8.5 Collecting of
Service Data
Program managers
(coordinators) collect
appropriate information
from direct providers
and send it to accting or
to meet other reporting
requirements.
9.0 Case Closure
Formal family "case closure"
happens after all services
have ended. Services can
**10.0 Reporting
end at different time and
family will be "closed" out of
this program or service Agency programs run
area. program specific
reports, Agency tracks
Integrated services
outcomes and
develops agency wide
reports.
9.5 Client
Accounting
Accounting dept.
bills for services
rendered

Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.