School of Business and Management

CHRIST (Deemed to be University)

Course Plan – Undergraduate Programme
Academic Year 2022 - 23

Programme Bachelor of Business Administration

Course Code: BBA 231
Course Code & Name
Course Name: Organisational Behaviour

Course Type Common Core

Semester II
Hours & Credits (1 Credit
60 hours, 4 Credits
= 15 hours)
Course Anchor Prof. Vinita Seshadri
Prof. Vinita Seshadri
Course Anchor School of Business and Management,
Bangalore Central Campus.
Contact information
Vinita.seshadri@christuniversity.in
+91 9535877008
1. VinitaSeshadri
Vinita.seshadri@christuniversity.in
2. Dr. Boopathy S
Course Instructors at 3. Dr. Ragavendra N
Bangalore Central Campus 4. Fr Thomas Mangara
5. Prof. Phinu Jose
6. Dr. Mudita Sinha
7. Dr. Jogi Mathew (BBA -DS)

Course Instructors at 8. Dr. Smitha Srinivasan

Kengeri Campus 9. Dr. Halaswamy Naik (SPOC)

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 10.Dr. Ila Anand (SPOC)
Course Instructors at
11.Dr. Deeksha Gupta Ganguly
NCR Campus
12.Dr. Jeanne Paulose

Course Instructors at 13.Dr. Punam Kumar (SPOC)

Lavasa Pune 14. Faculty to Join

15.John Paul (SPOC)

16.Dr. Rashmi Rai
Course Instructors at BGR 17.Dr. Neetha Mary Awnesh
Campus 18.Dr. Sharnya S
19.Prof. Niranjan
20.Prof. Lakshmi Priya

21. Dr. Shrinivas V.K

Course 22.Prof. Harshitha Y.S
23.Prof. Ashok J
24.Prof. Melvin Victor
Instructors at YPR 25.Prof. Hariharan R
Campus 26.Prof. Savita J
27.Prof. Sharath Ambrose

Course Name: Organisational Behaviour Course Code: BBA 231

Total number of hours: 60 Credits: 4
Class All students are required to adhere to the norms of conduct as specified in
Guidelines the School of Business and Management Class Guidelines Document. In
addition to the above, students are expected to observe discipline and
maintain the decorum in the class. Regular presence and participation in
the subject discussion is always desired.

Course The course focuses on the elements that determine human behavior in an
Description organizational context. It provides various theoretical frameworks to
understand human behaviours at individual, group and organization level.
The course provides insights into the foundation of human behaviours such
as personality, learning, values, attitudes and perception. Assessing the
group dynamics in terms of size, status, norms, role and cohesiveness.
Identify leadership style which can influence the individual and group
behaviours in order to create positive organisational culture.
Course The course aims:
Objectives 1. To explain the impact of challenges faced by managers with respect
to employee behaviours.
2. To illustrate the individual work behaviours in context of

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 personality, attitudes, values and perceptions.
3. To explain the group dynamics and its impact on group
effectiveness.
4. To elaborate various leadership paradigms.
5. To discuss practices that creates positive organisation culture.
Course At the end of the course student will be able to:
Outcomes/ 1. Discuss the social and ethical issues emerging due to globalisation,
Course workforce diversity, technology and business environment on
Learning different stakeholders.
Outcomes 2. Identify the personality traits and attiudes that predicts work
behaviours.
3. Analyse the group properties and its implication on group
dynamics.
4. Evaluate various leadership styles that enhance group effectiveness.
5. Propose practices that create positive organizational culture.

Terminology**
Programme Learning Goals (PLGs)
Programme Learning Objectives (PLO)
Course Objectives (CO)
Course Learning Outcomes (CLO)
Revised Bloom’s Taxonomy Level (RBTL)
Continuous Internal Assessment (CIA)
End Semester Examination (ESE)

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Course Learning Outcome – Progamme Learning Goals Matrix
Sl.No CLO RBTL Component CO PLO PLG
of
Assessment
(including
ESE)
1. Discuss the social and RBTL2 CIA 1 1. To explain the impact PLO 1.1, 1.2, 1.3 & PLG 1
ethical issues emerging due of challenges faced by 1.4
Social
to globalisation, diversity, managers with respect
Responsibility
technology and business to employee
and Ethical
environment on different behaviours.
Sensitivity
stakeholders.

2. Identify the personality RBTL3 CIA 2 2. To illustrate the PLO 2.1 PLG 2
traits and attiudes that individual work
Demonstrate Functional
predicts work behaviours. behaviours in context
understanding of Knowledge and
of personality, attitudes concepts and Application
and perceptions. theories in various
domains of
management
PLO 2.2
Utilise domain
specific
concepts/techniques
to address business
problems (RBTL3)

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 3. Analyse the group RBTL 4 CIA 3 3. To explain the group PLO 4.1 Outline PLG 4 Problem
properties and its dynamics and its relevant facts in the Solving
implication on group impact on group context (RBTL2)
dynamics. effectiveness.
PLO 4.2
Identify causes of
the problem
(RBTL4)
4. Evaluate various RBTL5 CIA 3 4. To elaborate various PLO 4.3 PLG 4 Problem
leadership styles that leadership paradigms. Solving
List relevant
enhance group
assumptions
effectiveness.
(RBTL4)
PLO 4.4
Choose appropriate
framework for
analysis (RBTL5)
5. Propose practices that RBTL 6 CIA 3 5. To discuss practices PLO 4.5 PLG 4 Problem
create positive that creates positive Solving
Propose possible
organizational culture. organisation culture.
solutions with their
implications
(RBTL6)

Assessment Outline:

Component Description Units Maximum marks Weightage Total Marks in

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 Final Grade

CIA1 Group Assignment Unit 1 20 100% 20

CIA2 Mid Semester Examination Unit 1,2,3 50 50% 25
CIA3 Individual Assignment Unit 4,5,6 20 100% 20
ESE End Semester Examination Unit 1,2,3 4,5,6,7 50 30% 30
Attendance 5 100% 5
TOTAL 100

Course Mapping
Unit Unit details Week (Week CLO Hours per Pedagogy (teaching learning Esserntial Reading /
number number in & PLO week methods used)/ activities and Other Resources
which the or class trips/ dates for
topic will assessment
start)
Unit – I Week 1 & 2 CLO 4 Hrs per 1st week: Kavita Singh (2021),
● Definition of
week + 3rd Ed. Organizational
Organizational 1&2 Class lecture using PPT (30
4Hrs per Behaviour: Text and
Behaviour minutes)
week Cases. Vikas
Publication House
● Contribution from PLO
Five disciplines: 1.2 & Activity 1 : Students to Identify
Psychology; 1.4 human behaviours that can affect

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 Sociology; Psyco- work positively or negatively
Sociology; (10 minutes)
Political Science;
Anthropology.
Case Discussion: Case Study:
● Challenges and Humanized Robots?
Opportunities in http://college.cengage.com/
organizational business/moorhead/
behaviour: organizational/6e/students/
responding to cases/ch02.html
economic
pressure,
globalisation,
2nd week:
workforce
diversity, PPT for Online Class lecture
customer service, ( 30 minutes)
innovation and
change,
temporariness; Activity 1:
and ethical
Students to discuss on impact of
behaviour at
globalisation, diversity and
workplace.
ethics in business today this is
also part of CIA -1

● OB Framework-
Individual, Group
and
Organisational
Processes.

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Unit – II Personality & Learning Week 3,4,5 CLO 3, 2hrs per 3rd week:
week +
Class lecture using PPT ( 30 Kavita Singh (2021),
● Defining 4 hrs per
minutes) 3rd Ed. Organizational
Personality PLO week + 4
Behaviour: Text and
hrs per
Cases. Vikas

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 2.1, week Publication House
● Determinants of
Personality- Activity 2: Take a Big Five
Heridity & Personality Test
Learning, Culture Big Five Questionnaire:

● Measuring https://www.truity.com/test/big-
Personality five-personality-test
Traits: a. The Big MBTI Test:
Five Personality
http://www.humanmetrics.com/cgi-
Model,
win/jtypes2.asp
b. Myers-Briggs
Type
Indicator, 4th week:
Class lecture using PPT ( 30
● Other Personality
minutes)
Traits like
Authoritarianism,
Locus of Control, Case Study: Risk-takers Dream:
Machiavellianism Ratan Tata
Self Esteem, Risk
Taking, Self- Rao, S. P (2013).
Monitoring Organisational Behaviour (Text,
Cases and Games), 2nd Ed.
Bangalore: Himalaya
Publication. (45
● Meaning of minutes)
Learning;
Theories of

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 Learning- 5th week:
Classical
Class lecture using PPT (30
Conditioning,
minutes)
Operant
conditioning,
Cognitive theory,
Social learning Activity 2: Movie Review:
theory, Students can discuss the
personality of 5 Characters of
● Principles of SitCom ‘Friends’ or Hindi
learning, Moview ‘ Queen’ (w.r.t
Schedule of Learning)
Reinforcement.

Unit – III Attitude & Values Week 6,7 & 8 CLO 4, 4 hrs per 6th week:
CLO 5 week + 4 hrs
Class lecture using PPT ( 30 Kavita Singh (2021),
● Components of per week
minutes) 3rd Ed. Organizational
Attitude- Behaviour: Text and
Affective, PLO Cases. Vikas
Behaviour,Cognit 2.2 Activity 1: Case Study: Publication House
ive model, Employee Attitudes
Look to yourself to set the tone.
● Function of
Attitude, https://
www.customhomeonline.com/
● Barriers to houses/case-study-employee-
attitudes_o
Attitude:
Cognitive

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 Dissonance
7th & 8th Week
● Changing
Attitude, Activity 2: Cite Incidences from
everyday situations showing
● Work Attitudes- cognitive dissonance and
changing attitudes.
Job Satisfaction
and Organisation
Commitment.

● Importance of
values-
instrumental and
terminal values as
per Rokeach.

MID SEM EXAM 13th March to 18th March 2023

Unit –IV Perception Week 9 & 10 2 hrs per 9th week

week + 4hrs
● Meaning, Factors per week Class lecture using PPT ( 20 Kavita Singh (2021),
minutes) 3rd Ed. Organizational
influencing Behaviour: Text and
perception Cases. Vikas
Activity 1: Look at the Publication House
● Attribution
Perceptual Image and discuss
Theory what you see (10 mins)

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 ● Percpetual 10th week
Interpretation Class lecture using PPT ( 30
Errors & minutes)
Judgemental
Errors.
Activity 2: Case Study:
Differing Perceptions at
Clarkston Industries
http://college.cengage.com/busin
ess/moorhead/organizational/6e/
students/cases/ch04.html
Unit – V Leadership Week 11,12 & CLO 7 4 hrs per 11th week Kavita Singh (2021),
13 week + 4 hrs 3rd Ed. Organizational
PLO Class lecture using PPT ( 30
● Concept of per week + 2 Behaviour: Text and
4.4 minutes)
hr per week Cases. Vikas
Leadership-Trait
Theories- Publication House
Activity 1
● Behavioural
Case Study: The Struggle for
Theories, Ohio & Power at Ramsey Electronics
Michigan Studies
-Managerial Grid; http://college.cengage.com/
business/moorhead/
● Contingency organizational/6e/students/
Theory- cases/ch14.html
Situational
Leadership and
Activity 2
Path & Goal of
leadership; Movie Review: Review Movie of a

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 movie on leadership. Discuss the
● Contemporary
leadership style of Protagonist ( 45
Theories- minutes)
Transformational,
Transactional,
Charismatic 12th Week
Leadership,
Class lecture using PPT ( 30
Ethical
minutes)
Leadership and
Servant
Leadership. 13th Week
Class lecture with PPT ( 30
minutes)

Unit – VI Group Dynamics Week 14 & 15 CLO 6 1hr per week 14th week Kavita Singh (2021),
+ 4 hrs per 3rd Ed. Organizational
week + 2 hrs Class Lecture with PPT (30
Behaviour: Text and
per week minutes)
● Define Group and PLO Cases. Vikas
different Type of 4.2 Activity 1 Case Study: A Publication House
Groups- Formal Difficult Task Force
& Informal; http://college.cengage.com/
Functions of business/moorhead/
Group organizational/6e/students/
cases/ch11.html
● Tuckman’s
Model of Group
Development, 15th week

● Group Properties- Class Lecture with PPT (30

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 Roles, Norms, minutes)
Status, Size,
Activity 2: Quiz on Module VI
Cohesiveness;
(10 minutes)
● Threat to Group
Effectiveness:
Groupthink;
Group Shift;
Social Loafing

Unit – Week 16 & 17 CLO 8 2 hrs per 16th week Kavita Singh (2021),
● Definition of
VII week + 2 hrs 3rd Ed. Organizational
organizational PLO per week Class lecture using PPT ( 30
Behaviour: Text and
culture and its 4.5 minutes)
Cases. Vikas
characteristics, Publication House
Strong versus
Weak culture, Activity 1: Netflix Story (45
minutes)
● Function and https://www.forbes.com/sites/
Dysfunction of brettonputter/2018/12/04/
Culture, Culture netflixs-company-culture-is-not-
as Liability, for-everybody-and-thats-exactly-
how-it-should-be/?
● Creating & sh=1481c6561880
Sustaining 17th week
Culture, -How
employee learn Class lecture using PPT
culture-creating

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 positive ( 30 minutes)
organizational
culture.

LAST INSTRUCTION DAY 3rd May 2023

CIA Details and Evaluation Rubrics

CIA 1 Details:
Title: Socially Responsible & Ethical Issues at Workplace
Mode of Submission: PPT to be uploaded in Google classroom
Assignment Type & Evaluation: Group Submission
Tentative Submission Deadlines: 3rd Feb 2023
Marks: 20 Marks

Assignment Description:
● Aim of the Assignment
The aim of this assignment is to create an awareness in the student about the social responsibility an organisation has towards the community it
exists in and analyse it’s on various stakeholders such as shareholders, vendors, customers, employees and public at large. The student should be
able to identify ethical issues at the workplace and compare them in different contexts.

● Description

Option 1

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Students form a group of 4 to 5 and select or allot TWO large business organisations (preferably competitors). The student to research through
company website, newspaper articles or any sources and list socially responsible action/actions by the both the business organisation in detail.
The group should also research any litigation or fraud or controversies in both organisations related to ethics. The group should then compare the
actions or practices taken up/followed by both the organisation to resolve/manage those issues and the impact of such action and practices on
stakeholders such as employees, customers, vendors, shareholders, communities etc.

OR

Option 2
Students to form a group of 4 to 5 and allotted ONE recent trend in India (suggestive list mentioned below). The student researches through
websites, newspaper articles, magazine articles, blogs or any other sources and highlights the social issues and ethical issues faced by the
organisation due to the specific trend in detail. The group should then compare the actions or practices taken up/followed by both the
organisation to resolve/manage those issues and the impact of such action and practices on stakeholders such as employees, customers, vendors,
shareholders, communities etc.
Suggestive List of Topics: Aging Workforce; Women in Workforce; Downsizing/Layoff ; Hiring Contingent Employees; Outsourcing;
Competition; Customer Centric; Remote Working Usage of Technology; Gender Diversity etc.

The Course Instructor may allot any one of the options for the assignment or divide the two options among different groups.

● Submission and Assessments

The submission of the assignment can be in the form of a power point presentation or a MS Word report (as instructed by the Course Instructor).
The submission can be made in the class in hardcopy or on the assigned google classroom or present in the classroom (as instructed by the
Course Instructor). The course instructor evaluated the assignment using the rubric given below. The group is to be awarded scores based on the
kind of information and depth of research done about the topics and also ask questions to group members randomly to assess their learning from
the assignment.

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CIA 1 Rubrics
PLG PLG 1: Social Responsibility and Ethical Sensitivity
Students identify the actions of businesses which makes them socially responsible when conducting
business and to demonstrate ethical sensitivity towards stakeholders of the businesses.
PLO PLO 1.1 Demonstrate awareness of social issues.
PLO 1.2 Identify ethical issues in business.
PLO 1.3 Compare ethical practices in different contexts.
PLO 1.4 Analyse stakeholder impact on social issues.
CLO CLO 1: Discuss the social and ethical issues emerging due to globalisation, diversity, technology and
business environment and its impact on different stakeholders.
Maximum Marks: 20 Marks
PLG 1: Social Responsibility and
Ethical Sensitivity
Excellent (3) Satisfactory (2) Needs to improve (1)
PLO 1.1: Demonstrate awareness of Demonstrates complete Demonstrates Demonstrates little or no
social issues (RBTL2) awareness about the social partial awareness awareness about the social
4 Marks issues in a given topic. about the social issues in a given topic.
issues in a given
topic.
PLO 1.2: Identify ethical issues in Identifies most of the relevant Identifies a few of No identification of relevant
business (RBTL3) ethical issues in business with the relevant ethical ethical issues in business
4 Marks detailed explanations issues in business
with brief
explanations

PLO 1.3 Compare ethical practices

in different contexts.
5 Marks

PLO 1.4 : Analyse stakeholder Comprehensive analysis of Partial analysis of Limited or no analysis of impact
impact on social issues (RBTL4) impact of every stakeholder impact of of stakeholders on social issues

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 7 Marks on social issues in a given stakeholders on in a given context
context social issues in a
given context

CIA2 Rubrics – Case Study Rubrics (Compulsory Question) to cover Unit 2 & Unit 3

PLG 2 Functional Knowledge & Application

PLO2.1 Demonstrate understanding of concepts/theories of management.
PLO PLO2.2 Utilise domain specific concepts/techniques to address business problems.
CLO3 Demonstrate understanding of personality traits that predicts work behaviours.
CLO CLO4 Identify factors that leads to formation of work-related attitude.
Marks` 15 marks
PLG2: Functional Knowledge and
Application
Our students will be able to demonstrate
Excellent (3) Satisfactory (2) Needs to improve (1)
knowledge of business from a wholistic
and cross-functional perspective
PLO2.1 Demonstrates clear Demonstrates partial Demonstrates lack of understanding of
Demonstrate understanding of comprehension of comprehension of concepts/theories of management in the
concepts/theories of management concepts/theories of concepts/theories of given context
(RBTL2) 5 Marks management in the given management in the given
context context
PLO2.2 Utilises appropriate domain Utilises partially appropriate Does not utilise appropriate domain
Utilise domain specific specific concepts/techniques to domain specific specific concepts/techniques to address
concepts/techniques to address comprehensively address concepts/techniques to address business problems
business problems (RBTL3) business problems business problems
10 Marks

*Weightage (Levels) can vary depending on Embedded Question

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CIA3 Details: Components of CIA-III (Single Component)
Date of Submission: 25th April 2023
Submission Type: Group Submission and Individual Assessment.
Marks: 20 Marks

● Assignment description:

Aim of the Assignment: The aim of the assignment is to make students understand, identify, examine and propose solutions to problems faced
by managers related to group, leadership and team culture in real time organisation setting.

Description of the Assignment: The students in the group of 4 to 5 members personally interview with a Team Leader or Manager working
in a business organisation managing a team/group of more than 5 subordinates. The duration of the interview may be for 20 to 30 mins based
on the availability of the resource person.

Step 1 Scheduling the Interview: Students to identify a resource person who can be interviewed for this assignment can be a family member or
a contact from any other source. They should then take a prior appointment and permission for the same. The interview to be conducted on
google meet (screenshot to be taken) or in person (picture with resource person along with the students to be attached with assignment). If
required/needed the Course Instructor can send an email to the resource’s person confirming the identity of students and objective for which they
have requested the interview.
Step 2 Preparing for the Interview: Students in the team to go through the units Group Dynamics, Leadership and Organisational Culture from
the textbook prescribed as essential reading for the course. They should then prepare a list of questions to be asked to the resource person. The
first set of questions should be to understand the aspects of the team in terms of group properties, communication frequency, roles of the group
member, cohesiveness, success factors, and member diversity factors. Second set of questions should be to identify issues and problems the team
has faced previously, problems that affected the team’s effectiveness, Team Leader/Managers reaction to these problems. The third aspect
should be to identify leadership styles, strategies they adopt to make the team effective and create a positive culture in the team.
Students prepare at least 15 sets of questions before starting the interview. List of questions can be shared with resources in advance as well (if
asked for).
Step 3 Conducting the Interview: During the interview students should be in proper attire and groomed, they should greet the resource person
and introduce themselves. Students to ask the questions by taking turns and carefully listen to the response by the resource person. Few of the

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members to take to down the responses of the resource person to each of the questions asked. At all time students to patient and courteous to the
resource person and stick to the time limit set by the resource person.
Step 4 Analysing the responses & Interpretation: Post the interview each student individually to analyse the responses given to each of the
questions asked. He/she should identify causes or reasons why a team faced a specific problem and propose what a manager should/could do to
overcome such problems in the team. The solutions suggested by the students should be over and above the response of the manager during the
interview.

● Submission & Evaluation: MS word report for 1500 words by the group with both questions asked and answers provided. Students can
also write their individual analysis about the learning about the topics from the interview process or Course Instructor to conduct an
individual viva -voce in about the same (time duration as instructed by course facilitator).
CIA 3 Rubrics:

PLG Problem Solving

PLO 4.1 Outline relevant facts in the context.
PLO 4.2 Identify causes of the problem.
PLO 4.3 List relevant assumptions.
PLO 4.4 Choose appropriate framework for analysis. (Double Weightage)
PLO PLO 4.5 Propose possible solutions with their implications. (Double Weightage)
CLO 5 Analyse the group properties and its implication on group dynamics.
CLO 6 Evaluate various leadership styles that enhance group effectiveness.

CLO CLO 7 Propose practices that create positive organizational culture.

Marks 20 Marks
PLG 4: Problem Solving
Our students will be equipped to solve Excellent (3) Satisfactory (2) Needs to improve (1)

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 problems in a scientific manner
Outline relevant facts in the context. Most of the relevant facts are A few of the relevant facts are Facts are unclear and poorly
CLO 5 -PLO 4.1 2 marks outlined appropriately outlined appropriately outlined.
Identify causes of the problem Comprehensive identification of Partial identification of Incorrect identification of
CLO 5- PLO 4.2 all the underlying causes of the underlying causes of the underlying causes of the
3 marks issues/problems in the given issues/problems in the given issues/problems in the given
context, using relevant facts context, using relevant facts context.
List the relevant assumptions Most of the underlying A few of the underlying Underlying assumptions are
CLO 6 - PLO 4.3 assumptions are clearly stated and assumptions are clearly stated either not stated or not
3 marks well defended. and reasonably defended. relevant to the context.
Choose appropriate framework for Chooses an appropriate Chooses an appropriate Does not choose an
analysis. framework/theories/model for framework/theories/model for appropriate
CLO 6- PLO 4.4 analysis with complete analysis with incomplete framework/theories/model
3*2 = 6 marks justification for the same. justification for the same. for analysis.
(Double Weightage)
Propose possible solutions with their Proposes alternative feasible Proposes alternative solutions Proposed solution lacks
implications. solutions with clear implications with implications but feasibility and/or clarity of
CLO 7- PLO 4.5 feasibility is inconclusive implications
3*2=6 marks
(Double Weightage)

*Weightage (Levels) can vary depending on assignments

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Prepared by Reviewed by Approved by
Prof. Vinita Seshadri Prof. John Paul (BGR Campus) HoD
(Course Anchor)

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