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Annual Phone Plan Statement

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5394 OGMN701A JEWP36 34400 Credit Agreement Number ms-108683809-001
Phone Plan Account Number 1034361522
MRS NOREEN ASIF Mobile Number 07734430404
15 CROSSWELLS ROAD Mobile Account Number 1029572331
OLDBURY
WEST MIDLANDS Statement Date
05 OctIS
868 SNA

Dear MRS ASIF

This statement has been provided In accordance with the Consumer Credit Act 1974 and Is for your information only.
There's no need to call us unless you have a question about this statement.

Your Phone Plan Credit Agreement details

Total Amount of Credit £792.00

Duration of Agreement 24 Months

-Start Date 05Oct-17-

Rate of Interest 0%

Settling your credit agreement early

You can settle this agreement in full at any time by giving us notice and paying off the amount you owe. If you wish to
settle early you should contact us for a final settlement figure. You can also settle this agreement in part at any time by
giving notice and paying off some of the amount you owe.

Dispute resolution
If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with
the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman
Service. If you do not take up your protjiem with us first you will not be entitled to complain to the Ombudsman. We can
provide details of how to contact the Ombudsman.

Paying less than the agreed sum

If you pay less than your agreed payment in most cases it Is likely to take you longer and may cost you more to pay off
the debt under the agreement,
If you have difficulties making payments under your credit agreement please contact us if you have not already done so
to discuss terms for the rest of the agreement. You may also want to seek advice on what to do from an independent free
advice agency such as the Citizens Advice Bureau.
 (£^ Payment difficulties
If you're having difficulty paying your bills, please call 02 Payment Management on
0800 902 0217 from a landllne or 800 902 0217 from an 02 mobile. Both are free.

General account information

Early Repayment
If you want to pay off your credit agreement early, you can get a final settlement figure
at My02 at o2.co.uk.
You can settle your Credit Agreement In full or make a part payment at any time. To
do this call 202 free from your mobile or 0344 809 0202 from a landllne where charges
may apply - see our website at www.o2.co.uk/help
Change of Address
If your name or address details are Incorrect, please call Customer Service and we will
update your records. You can call us on 202 free from your mobile or 0344 809 0202
from a landllne where charges may apply - see our website at www.o2.co.uk/help

Account queries
0 For any queries relating to your account or credit agreement please go to the My02
section at www.o2.co.uk.

Telefonica UK Limited Registered in England and Waies no. 1743099, Registered Office 260 Bath Road, Slough SL1 4DX. VAT Reg. No. GB 778 603785
Telefdnica UK Limited is authorised and regulated by the Financial Conduct Authority(Reference Number 718822)
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Statement for period 05 Oct 17 to 05 Oct 18

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Opening Balance £792.00

Date Paid By Payment

04 Nov17 Device Plan Instalment Payment £33.00

lOJanIB Direct Debit -14 days £66.00
16 Marie Device Plan Instalment Payment £22.32
13 Apr 18 Device Plan Instalment Payment £33.00
11 May 18 Direct Debit -14 days £33.00
13 Jun 18 Device Plan Instalment Payment £33,00
18 Jul 18 Device Plan instalment Payment £33.00
17Aug 18 Device Plan instalment Payment £33.00
15Sep18 Device Plan instalment Payment £33.00

Closing Balance £429.00

If you would like to discuss the contents of this letter then please call 202 free from your mobile or 0344 809 0202 from a
landline where charges may apply.

Yours sincerely

Gareth Turpin
Director
Telefonica UK Ltd (02)