Gw2011a 12s Update PDF

1
GW2011A/12S Controller
Update training module for Connectivity Master
Ricoh Academy Europe

Created by: Group L&D Version:1.0.a Classification: Internal
See notes for version changes.
Date of Version Description

change History
06-08-2012 1.0.a Initial version (no changes)
Created by: Group L&D Version: V1.0.a Classification: Internal 1

Objectives
 After completing this training you should be able to: 2
 explain the features of the GW2011A/12S Controller.

 configure and demonstrate the controller features.
 advise customers on when and how to use the controller
features.
 troubleshoot controller related problems.
No additional notes

Requirements
 Training Material 3
 Machine (With GW2011A/12S Controller)
 PC Workstation/ Server
 Printer drivers & utilities
No additional notes

Pre-requisites and Exam
 GW2009 Spring Controller. 4
No additional notes

GW2011A/12S Product Line-up
 At the time of writing this module, the products with a 5
GW2011A/12S controller are:

 Apollon-C3 (11A)
 Athena-C3 (11A)
 Alex-C2 (11A)
 Martini-C5 (11A)
 Griffin-C1 (12S)
 Stella-C5 (12S)
Apollon-C3
Athena-C3
Alex-C3
Note
 The difference between 11A and 12S is the size of the operation panel.
 Machines with an 11A controller are fitted with a 9 inch touch panel,
whereas 12S devices are fitted with a 4.3 inch panel.

Module Overview
1. Operational Panel Design 6
2. Customizable Home Screen

3. USB Keyboard
4. IPv6 Support
5. More Functional MFP Browser
6. Store and Skip Errored Job
7. PDF: JBIG2 Compression
8. SMC Data to SD Card
9. Import/export MFP Settings
10. Print from USB/SD
No additional notes

7
1. Operational Panel Design

No additional notes

Operational Panel Design (1/2)
8
09A
Home button
11A
Tilting panel
USB port and

Function SD card slot
keys (standard)
Menu with programmable icons
No additional notes

Operational Panel Design (2/2)
Return to the Home screen 9
(default screen after startup)

by pushing the Home key.
21.6 cm (8.5 inches)
Functions Keys:
Not assigned
The operation panel can be tilted.
 Functions such as the scanner, printer, and document server can be

assigned to any of the five “function keys”.
 By default, none of the function keys will have anything assigned to them.
 The MFP will come with decals that can be placed beside the function
keys to indicate which function has been assigned to which key.

10
2. Customizable Home Screen

No additional notes

Customizable Home Screen
11
Customizable logo
Programmable Icons
No additional notes

Programmable Icons (1/3)
 Shortcuts can be added to frequently often used programs 12
or web pages.
 The order of the shortcuts and function icons can be
changed.
 Program:
 The functionality is same as what could be done previously
with the “Program” button.
 Number of each type of item that can be added to the
Program menu:
 Copy = 25
 Scanner = 25
 FAX = 100
 URL = 100
 72 Items that can be added to the home screen.
Note
 Shortcuts to webpages can only be stored when the optional browser unit
is installed.

 User authentication: 13
 Only the icons to which a user has permission will be

displayed in that user’s Home screen.
 User Own Home Screen  Allow:
 If enabled in WIM, users can add icons to their home screen
using the Program menu.
User1’s icons are shown after he logs in. Other users can’t see User1’s icons.
No additional notes

 Administrators can configure which icons are displayed to 14
users.
 Web Image Monitor:
 Home  Device Management  Device Home Management
 Edit Icons.
 Operation Panel.
No additional notes

Function Keys
 Specific icons on the Home screen can be assigned to 15
any of the five “function keys”.

 By default, none of the function keys will have anything
assigned to them.
 Web Image Monitor
 Home  Device Management  Configuration  Function
Key Allocation/Function Priority.
Function keys
No additional notes

Customizable Logo
 A logo can be added to the Home screen. 16
 The logo must be exactly 324x66 pixels or it cannot be

loaded to the home screen (180x40 for 12S).
 Importing a logo:
 SD card (inserted into the slot at the front of the device)
 ./custom_ui/image/insert.jpg.
 Web Image Monitor.
Customizable logo
Logo adjustment
 (For 9 inch screen model) The resolution of the screen widens the image
slightly. It is difficult to notice, but if it is a problem, it can be compensated
for by scaling the image 94% in the horizontal direction.

Specifications and Recommendations for Logo
 The maximum file size of the logo is 45 KB. 17
 You can use a freeware tool like StylePix to create a logo.

 Use the following save options:
Note
 To download StylePix: http://hornil.com/en/downloads/stylepix

18
Practical Work
Exercise 1

No additional notes

19
3. USB Keyboard

No additional notes

USB Keyboard
 A USB 101-key keyboard can be used with the MFP if the 20
following conditions are met:

 The use of USB keyboards has been enabled via SP mode.
 The USB keyboard for SDK Type J is not connected.
No additional notes

Enabling External USB Keyboard (1/2)
1. First set SP 5075 = 1. 21
2. Enable USB Keyboard in User Tools  System Settings.
SP 5075 = 1
No additional notes

Enabling External USB Keyboard (2/2)
3. Select the correct type of keyboard. 22
4. Plug the keyboard into any of the device USB slots (front
or back) and restart the MFP.
No additional notes

Shift Lock
 Enable “Shift Lock” by: 23
 Holding down the USB Keyboard Shift key, or

 Pressing the Shift and the Caps Lock key simultaneously.
No additional notes

Tab Key
 The USB keyboard’s Tab key switches between onscreen 24
tabs:
 Text Entry → Symbol Entry → User Text → Text Entry
No additional notes

25
Practical Work
Exercise 2

No additional notes

26
4. IPv6 Support

No additional notes

IPv6 Support
27
pre-11A models 11A/12S models

Printer  
Scanner -  new
No additional notes

Supported Protocols
 DIPRINT 28
 FTP
 LPR
 IPP
 RSH/RCP
 Telnet
 FTP
 SNMP
 DDNS
 DHCP-C（Router, DHCPv6)
(*)
 SNTP-C (*)
 LLMNR/LLTD (*)
* New in 11A or later
No additional notes

Supported Functions
 Access Control  Scan to FTP (*) 29
 SSL/TLS  Scan to URL (*)

 Printer Job Authentication -  Scan to e-mail (*)
limitation range -.  WIM (*)
 Network Security Level  Internet FAX (*)
 WSD-Scanner (Push) (*)  Windows/LDAP
 WSD-Scanner (Pull) (*) Authentication (*)
 Network TWAIN (*)  Address book (*)
 Scan to SMB (*)
* New in 11A or later
No additional notes

30
5. More Functional MFP Browser

No additional notes

Overview
 The MFP Browser was originally intended as a way of 31
accessing the ScanRouter EX web interface.

 It is also a general purpose web browser that can be used
to access and print online content from web pages.
HTTP
ScanRouter EX
MFP Browser
Professional / Enterprise
Edit destination settings using the operation panel.
No additional notes

Installation
 The MFP Browser option is installed via SD card. 32
 With the power off, insert the SD card into one of the rear
slots and then boot the MFP.
 The option will be installed automatically.
No additional notes

More Functional MFP Browser
 The new MFP Browser option has more functionality than 33
the old one.

 New MFP Browser:
 Forward/back buttons.
 URL history.
 Print function.
 Up to 100 bookmarks can be saved.
 Can display jpeg, bitmap, png, gif, and animated gif.
 Old MFP Browser:
 No forward/back buttons.
 No URL history.
 No print function.
 Up to 10 bookmarks could be saved.
 Can display jpeg, bitmap, and gif (non-animated).
No additional notes

MFP Browser Settings
34
Configure MFP Browser
No additional notes

Viewing Web Pages
 The “http://” part is required: 35
 Good: http://www.ricoh.com/
 Bad: www.ricoh.com/
No additional notes

Favorites
 To create a bookmark, enter the Favorites menu and 36
select New Program.

 Bookmarks can also be saved/backed-up to an SD card.
No additional notes

37
Practical Work
Exercise 3

No additional notes

38
6. Store and Skip Errored Job

No additional notes

Store and Skip Errored Job
 If a print job encounters an error (e.g. paper mismatch), it 39
will be taken out of the queue and stored on the MFP hard
disk until the error is recovered.
 This allows other jobs to print in the meantime.
 This feature is also called Auto Job Promotion.
Error
e.g. paper mismatch
Hard disk
No additional notes

Specifications
 The “Store and Skip Errored Job” function only works with 40
the following 3 job types:

 Normal Print.
 Sample Print.
 Store and Print.
 The “Store and Skip Errored Job” function cannot be used
with jobs submitted via RHPP or IPDS.
 Storage capacity:
 The max. number of pages, max. number of pages per job,
and hard disk space for stored jobs vary by machine. Stored
and Skipped jobs have the same limits as other Job Types,
with one exception:
 In addition to the total number of jobs that can be stored on a
machine (typically 100 without a document server), an
additional 200 Stored and Skipped jobs can also be stored.
No additional notes

Settings
 Store and Skip Errored Job: 41
 On: The ‘Store and Skip Errored Job’ function is enabled.

 Off (Default): The ‘Store and Skip Errored Job’ function is
disabled.
 No. of Pages to Judge if a Job has Error:
 The “Store and Skip Errored Job” function works by
preemptively detecting errors. If an error occurs within X
number of pages, the device can detect it and store the job
before the error actually occurs (default: 3).
 A job cannot be Stored and Skipped once it has already
started printing.
 These settings are configurable from the operation panel
or Web Image Monitor:
 Operation Panel: Printer Features  System
 Web Image Monitor: Printer Basic Settings  System
No additional notes

“Errors” that can be skipped
 Tray is open 42
 Paper end
 Auto Tray Select can’t find a matching tray
 Paper size mismatch
 Paper type mismatch
 Duplex job submitted to a simplex only tray
 Out of staples
 Staple receptacle is full
 Punch receptacle is full
No additional notes

No. of Pages to Judge if a Job has Error
 Example: “No. of Pages to Judge if a Job has Error” = 4. 43
 The Store and Skip function will process the first 4 pages of
Job A and discover that there is no A3 paper with which to
print page 4. The MFP will not print any of Job A. It will just
store it and continue printing any other jobs that are
submitted.
Tray Paper Size Rest
Tray1 A4 Full
Tray2 A4 Full
5 Tray3 A4 Paper End
4 Tray4 A3 Paper End
3
2
1 If on the other hand, “No. of
Pages to Judge if a Job has
Error” = 3, this job would be
printed and then would
prompt the user for A3 paper.
when it got to page 4.
Job A
Pages 1-3: A4
Pages 4-5: A3
No additional notes

Job Types
 As described previously, the Store and Skip function will 44
only apply to the following 3 Job Types:

 Normal Print.
 Skipped and Stored jobs will be stored as Hold Print jobs.
These can be released with a blank User ID. Once the job is
released, it will be deleted.
 A message will be displayed on the operation panel showing
that a Normal job was stored.
 Sample Print.
 The printed set is just cancelled and the job is stored as a
regular Sample Print job.
 The number of sets stored will be the number specified by the
user.
 Store and Print.
 The printed set is just cancelled and the job is stored as a
regular Stored Print job.
No additional notes

Distinguish Stored and Skipped Jobs
 Stored and skipped jobs are marked with an ‘i’ icon. 45
Regular Hold Print job
Stored and skipped job
No additional notes

Bit SW 10-5
 Bit SW 10-5 enables/disables the ability of Stored and 46
Skipped jobs to be added to the bottom of a full print

queue.
 Disabled (0).
 Stored and Skipped jobs can be released at any time.
 When a Stored and Skipped job is released, it will be added to
the bottom of the queue even if there are already other jobs in
the queue.
 Enabled (1).
 Stored and Skipped jobs can only be released if the queue is
empty.
 If the queue is not empty, the queue will be locked to new jobs.
 Once it is empty, the Stored and Skipped job will be added to
the queue and printed.
No additional notes

Bit SW 10-5 = 1 (enabled)
 When a user tries to release a Stored and Skipped job to 47
a full queue, the message shown below will be displayed

and the Stored and Skipped job will not be added to the
queue until it is empty.
 The queue will be locked to new jobs until the Print Jobs
dialogue is closed.
Message displayed when a user While the Print Jobs dialogue is active, no new jobs
tries to print a Stored and can be added to the queue until the queue is
Skipped job to a full queue. emptied.
No additional notes

Bit SW 10-5: Point of Confusion
BitSW 10-5: Disabled 48
Job A is stopped due to an error

Job A is now being printed. (paper out for example).
Job B is not printed and stored again.

Job B Job B can be added to
the queue at any time. Point: The operator who released Job B might
Job B: Stored be confused about why Job B was never
printed.
because of an error
BitSW 10-5: Enabled
Job A is now being printed. Job A is stopped due to an error

(paper out for example).
Job B
Point: The purpose of 10-5 = 1 is to avoid the
Job B cannot be added to the point of confusion described above. Since Job B
Job B: Stored queue until Job A finishes and was never added to the queue, confusion should
because of an error the queue is empty. be avoided.
No additional notes

Bit SW 10-6
 By default the “Store and Skip Errored Job” function 49
cannot be used with a key counter option.

 Bit SW 10-6:
 0 (default): The “Store and Skip Errored Job” function cannot
be used with a key counter option.
 1: The “Store and Skip Errored Job” function can be used
with a key counter option.
No additional notes

50
7. PDF: JBIG2 Compression

No additional notes

PDF: JBIG2 Compression Supported
 JBIG2 is high compression method for Black&White 1 bit 51
image data.
 User Tools  Scanner Features  Send settings 
Compression
 JBIG2 is supported by Acrobat Reader 5 or later.
No additional notes

52
8. SMC Data to SD Card

No additional notes

SMC Data to SD Card
 An SMC can be saved to the SD card slot in csv format 53
(SP5992).
SD slot or Service slot
No additional notes

54
9. Import/ Export MFP Settings

No additional notes

Import/ Export MFP Settings
 Backup/restore to file: MFP 55
Settings(UP)
MFP
Settings(SP)
UP/SP Category Method Administrator Service
UP Copy SD  -
Device Setting
Scanner  -
Information
(Import/Export) Printer  -
FAX  -
SDK  -
WIM  -
System  -
MFP Browser  -
SP System - 
5-749-001
FAX - 
Printer - 
Scanner - 
Note1: This import/export function doesn’t apply to the address book.

The address book has its own import/export function.
Note
 Although you can export the machine settings to other devices, there is
an important point to consider:
 The devices must be identical and that means: same device, same
configuration!
 A better alternative to deploy device settings is to use Device Manager
NX Lite.

56
10. Print from USB/SD

No additional notes

Print from USB/SD
 The USB/SD slots come standard with 11A or later 57
MFP/LPs.
 Use Printer SP1-110-002 (SP1-110-001 for Pre OR-C1 models)
to enable/disable the USB/SD slot.
 After enabling the USB/SD slot in SP mode, it can be
enabled/ disabled in UP mode or WIM.
No additional notes

58
Changes to the 11A/12S “Print

from USB/SD” Function

No additional notes

B&W Printing for color JPEG files (color models only)
 Extended 09A:  11A/12S: 59
 Black & White cannot be  Black & White can now be

selected for JPEG files. selected for JPEG files.
 B&W models do not have
the “Color Mode” setting.
No additional notes

Basic/LDAP/Windows Authentication: Permission Check
 Extended 09A:  11A/12S: 60
 Even if a user only has  If a user only has

permission to print B&W permission to print B&W
documents, “color” can still documents, the “Color”
be selected. setting will be grayed out.
 This will result in a job error
and nothing will be printed.
No additional notes

Basic/LDAP/Windows Authentication Timing
 Extended 09A Authentication timing 61
Permissions are checked
 11A/12S Authentication timing

Permissions are checked
 Permissions are checked by Basic/Windows/LDAP authentication before

moving to the Print from USB/SD menu. Therefore if a user only has
permission to print B&W documents, the “color” setting will be grayed out.
 If the logged in user doesn’t have permission to use the printer, an alert
will be displayed.

Automatic User Code Registration (1/2)
 Extended 09A:  11A/12S: 62
 Automatically creates a  Prompt whether to register

“NONAME” user with the the entered user code in the
entered user code, address book (see next
WITHOUT a confirmation slide).
message.
No additional notes

Automatic User Code Registration (2/2)
 This requires that User Authentication Management is 63
configured to “PC Control”:

 WIM  Device Management  Configuration  User
Authentication Management (User Code)  User Code
Authentication Settings  PC Control.
 User tools  System Settings  Administrator Tools 
User Authentication Management  User Code Auth. 
Printer PC Control.
No additional notes

Error Recovery Message
 Extended 09A:  11A/12S: 64
 If there is a problem, the  If there is a problem, the

alert will be shown after the error recovery message
“Printer” button (red LED) is pops up automatically
pressed. without the Printer button
being pressed.
Ext. 09A Print from USB/SD
11A Print from USB/SD
Out of Paper
No additional notes

Confirmation Message when Changing Directories
 Extended 09A:  11A/12S: 65
 File selections cancelled  Confirmation message will

without notice when the pop up.
directory is changed.
Directory change Directory change
No additional notes

JPEG Printing: Punch, Staple, Sort
 Extended 09A:  11A/12S: 66
 JPEGs can’t be stapled,  JPEGs can be stapled,

sorted, or punched. sorted, or punched.
(TIFF/PDF only).
No additional notes

PDF Magazine Printing
 Extended 09A:  11A/12S: 67
 Print from USB/SD jobs  PDFs can be printed using

cannot be printed using the the Magazine function.
Magazine function.
No “Magazine” Settings
No additional notes

Combine: Page Order for PDF
 Extended 09A:  11A/12S: 68
 2 page-order selections.  4 page-order selections.
No additional notes

Masked User Code
 Extended 09A:  11A/12S: 69
 The user code is written in  The user code is masked

plain text. with asterisks.
No additional notes

Menu Navigation During Printing
 Extended 09A:  11A/12S: 70
 Not possible to navigate to  Possible to navigate to other

other function menus. function menus.
No additional notes

Use of Interrupt Button
 Extended 09A:  11A/12S: 71
 No effect.  Users can use Interrupt.
No additional notes

Automatic Password-Protection Detection
 Extended 09A:  11A/12S: 72
 PDF passwords must be  The controller automatically

entered before job detects whether the
submission. submitted PDF is password-
protected or not.
 If password-protected, users
will be prompted to enter the
password.
No “Enter Password” button
No additional notes

Multiple File Selection
 Extended 09A:  11A/12S: 73
 Only allows for the selection  Multiple JPEG, TIFF, or

of multiple JPEG files. Other PDF files can now be
file types must be selected selected (Up to 999 at a
one at a time. time).
 Each TIFF or PDF file
will be printed as a
separate job.
 The submission of
multiple password
protected PDF files will
result in a password
prompt for each file
submitted.
Note: It is not possible to select multiple file types

simultaneously. The selected files must all be of the same
type.
No additional notes

Maximum PDF File Size
 Extended 09A:  11A/12S: 74
 500MB.  1GB.
 If multiple files are
selected, each
individual file must be
less than 1GB in size.
No additional notes

Job Cancellation
 Extended 09A:  11A/12S: 75
 Jobs can be cancelled via  Jobs can be cancelled via:

the “Job List” only.  “Job List”.
 Cancel Printing button.
 Stop key.
 Log out key (only works
if authentication is
enabled).
Cancel from here
No additional notes

Paper Tray Selection for JPEG Printing
 Extended 09A:  11A/12S: 76
 Only the paper size is  A specific tray can now be

selectable for jpegs. selected for jpegs.
 The device will  Note: This is only new
automatically feed paper for jpeg files.
from a tray that has the  Ext. 09A devices had
specified paper size. this ability for TIFFs and
PDFs.
No additional notes

Print Size Setting (Wording Change)
 Extended 09A:  11A/12S: 77
 Fit to Paper Size = ON/OFF.  “Fit to Paper Size” or “Full

Size”
No additional notes

Fit to Paper Size Default (Spec Change)
 Extended 09A:  11A/12S: 78
 JPEG:  JPEG:
 Fit to paper size = ON  Full Size (Fit to Paper
 TIFF/PDF: size=OFF)
 Fit to Paper Size = OFF  TIFF/PDF:
 Full Size (Fit to Paper
size=OFF)
No additional notes

Preview Function
 Extended 09A:  11A/12S: 79
 No preview function.  There is a preview function.
 Only the first page can be previewed.

 A password will be required in order to preview a password-protected
PDF.
 Only one file can be previewed at a time.
 Wide format devices do not have the Preview function.
 We do not guarantee that images smaller than the minimum size or
larger than the maximum size can be previewed.
 Maximum supported image size:
A3 (297mm x 432mm) 150dpi
 Minimum supported image size:
Monochrome: 32x32 dots
Color: 16x16 dots
Using the Preview function when authentication is enabled
 User code authentication
 Permissions are not checked by user code authentication until the
job is submitted. Therefore even if a user only has permission to
print in B&W, color images can still be previewed in color.
 Other authentication types
 Permissions are checked as soon as the user logs in. Therefore
users that only have permissions to print in B&W, can only preview
in B&W.

80
Practical Work
Exercise 3

No additional notes

81
GW2011 Autumn Controller

END

No additional notes

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Ricoh Academy Europe

See notes for version changes.

Date of Version Description

06-08-2012 1.0.a Initial version (no changes)

Created by: Group L&D Version: V1.0.a Classification: Internal 1

 explain the features of the GW2011A/12S Controller.

Created by: Group L&D Version: V1.0.a Classification: Internal 2

 Machine (With GW2011A/12S Controller)

 Printer drivers & utilities

Created by: Group L&D Version: V1.0.a Classification: Internal 3

Created by: Group L&D Version: V1.0.a Classification: Internal 4

GW2011A/12S controller are:

Created by: Group L&D Version: V1.0.a Classification: Internal 5

2. Customizable Home Screen

Created by: Group L&D Version: V1.0.a Classification: Internal 6

1. Operational Panel Design

Ricoh Academy Europe

Created by: Group L&D Version: V1.0.a Classification: Internal 7

USB port and

Menu with programmable icons

Created by: Group L&D Version: V1.0.a Classification: Internal 8

(default screen after startup)

21.6 cm (8.5 inches)

The operation panel can be tilted.

 Functions such as the scanner, printer, and document server can be

Created by: Group L&D Version: V1.0.a Classification: Internal 9

2. Customizable Home Screen

Ricoh Academy Europe

Created by: Group L&D Version: V1.0.a Classification: Internal 10

Created by: Group L&D Version: V1.0.a Classification: Internal 11

Created by: Group L&D Version: V1.0.a Classification: Internal 12

 Only the icons to which a user has permission will be

Created by: Group L&D Version: V1.0.a Classification: Internal 13

Created by: Group L&D Version: V1.0.a Classification: Internal 14

any of the five “function keys”.

Created by: Group L&D Version: V1.0.a Classification: Internal 15

 The logo must be exactly 324x66 pixels or it cannot be

Created by: Group L&D Version: V1.0.a Classification: Internal 16

 You can use a freeware tool like StylePix to create a logo.

Created by: Group L&D Version: V1.0.a Classification: Internal 17

Ricoh Academy Europe

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Ricoh Academy Europe

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following conditions are met:

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2. Enable USB Keyboard in User Tools  System Settings.

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 Holding down the USB Keyboard Shift key, or

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Ricoh Academy Europe

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Ricoh Academy Europe

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pre-11A models 11A/12S models

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* New in 11A or later

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 SSL/TLS  Scan to URL (*)

* New in 11A or later