Thunderbird Hotel

INTRODUCTION:
“Experience the New Heights of Bliss and Satisfaction”. Thunderbird Resort – Rizal is located in
Binangonan, Rizal Philippines. This hotel is about discovering a destination where life begins anew and
holiday experiences are cherished long after your vacation has come to pass. Thunderbird resort is
about 45 minutes away from Metro Manila. Thunderbird hotel offers a pampering treatment at Zaphira
Spa and World-class casino boasts a number of gaming tables and playing machines. Thunderbird
resorts, offers accommodation rooms such as junior suite, superior twin room, superior double or twin
room with mountain view and family suites. They also offer infinity pool and free internet.

I. Methods of account settlement

a. Sample questions to gather information: Which methods of account settlement are
performed by the hotel’s front office department?
 Does the hotel accept debit card in account settlement?
- Thunderbird accepts master card, visa, JBC, American Express, and cash in
guest account settlement.

II. Measures of credit control

b. Sample question to gather information: What are the hotel’s policies to secure money
handling and processing? Identify some measures to prevent mishandling of funds.
 If the guest use credit card how can a hotel assure that the guest details is safe?
- - The hotel made use of safe payment processing tools. Where the hotel is
protecting the payment details of guests. It is securing credit card
information while being sent and stored and encrypting payment details.