HBP# HEC273

Volume 19
Issue 1
March 2021

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British Midland Flight 92 (B)
Case 1 prepared by Marine AGOGUÉ, 2 Chantale MAILHOT, 3 and Stéphane LORTIE 4

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1 Translation of the French by Debbie Blythe of case #9 40 2021 003B “Le vol 92 de la British Midland (B).”
2 Marine Agogué is an associate professor in HEC Montréal’s Department of Management.
3 Chantale Mailhot is a professor in HEC Montréal’s Department of Management.
4 Stéphane Lortie is a multimedia illustrator in HEC Montréal’s Audiovisual Department.
© HEC Montréal 2021
All rights reserved for all countries. Any translation or alteration in any form whatsoever is prohibited.
The International Journal of Case Studies in Management is published on-line (http://www.hec.ca/en/case_centre/ijcsm/), ISSN 1911-2599.
This case is intended to be used as the framework for an educational discussion and does not imply any judgement on the
administrative situation presented. Deposited under number 9 40 2021 003BT with the HEC Montréal Case Centre, 3000, chemin
de la Côte-Sainte-Catherine, Montréal (Québec) H3T 2A7 Canada.
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

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© HEC Montréal 2
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

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© HEC Montréal 3
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

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© HEC Montréal 4
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

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© HEC Montréal 5
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

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rP
yo
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No
Do

© HEC Montréal 6
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

t
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rP
yo
op
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No
Do

© HEC Montréal 7
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

t
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rP
yo
op
tC
No
Do

© HEC Montréal 8
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 British Midland Flight 92 (B)

t
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rP
yo
op
tC
No
Do

© HEC Montréal 9
This document is authorized for educator review use only by Attique Rehman, Lahore University of Management Sciences until Nov 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860