Baselining

Gather feedback: Collect feedback from stakeholders, on overall vision,strategy and guiding
principles

Define strategic goals: Clearly articulate the organization's strategic goals and objectives

Define the organization's core values and principles that will guide the operating model

Benchmarking

Identify benchmarking partners: Select appropriate benchmarking partners that are comparable to
the organization in terms of size, industry etc.

Conduct benchmarking research: Gather and analyze data on the performance of benchmarking
partners' operating models and functioning and list down industry best practices

Design Principles

Conduct a thorough review of the organization's strategic plan, identifying key goals, objectives, and
initiatives

Establish guiding principles: Define a set of guiding principles that will inform the design of the new
operating model basis strategic mandates

Align operating model with strategy: Ensure that the operating model is aligned with the
organization's strategic goals and objectives

Incorporate industry best practices and proven methodologies into the operating model design

High-Level Options

Develop three high-level operating model options: Generate three distinct operating model options
that represent different approaches to achieving the organization's strategic goals

Evaluate options against criteria: Assess each option against predefined criteria, such as efficiency,
effectiveness, cost, alignment with strategy, and adaptability

Analyze pros and cons: Identify the pros and cons of each option, considering the trade-offs between
different criteria and take approval on the one option

Operating model design and detailing

And Identify core functions: Define the organization's core functions, which are the essential
activities that contribute to the creation and delivery of value to customers

Align functions with strategy: Ensure that the organization's functions are aligned with its strategic
goals and objectives

Design organizational structure: Design the organizational structure that will support the
implementation of the new operating model, including departments, reporting relationships, and
decision-making hierarchies

Define job descriptions (JDs): Develop detailed job descriptions for each role within the new
operating model, specifying responsibilities, skills, and qualifications
Develop detailed process flows for each key business process, including steps, inputs, outputs, and
decision points

Define performance metrics that align with the organization's strategic goals and measure the
effectiveness

Establish decision-making hierarchies and reporting relationships to ensure accountability and

alignment

Interactions

Map process interactions: Identify and map the interactions between different processes within the
organization

Analyze interdependencies: Assess the interdependencies between processes to identify potential

bottlenecks or areas for improvement

Optimize interaction points: Streamline and optimize interactions between processes to enhance
efficiency and reduce handoffs

Transfer

Conduct training sessions for employees to introduce them to the new processes, systems, and
expectations

Provide ongoing support and guidance e to employees as they adapt

100 days after setting up

Service provider model