Communication Skills MCQs with Answers Pdf

1. ___ means communication without words.

a. Object communication
b. Written communication
c. Oral communication
d. Non-verbal communication

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2. The person who transmits the message is called ___.
a. receiver
b. sender
c. channel
d. response
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3. ___ aims at making people work together for the common good of the organisation.
a. communication
b. combination
c. conversation
d. connection
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Answer (A), Explanation: Communication, People use communication to exchange information. It

can happen through spoken words, written words, or other forms of communication, such as gestures
or body language.
4. At each stage of communication there is a potentiality of interference, which may hinder the
process. Such interference is referred to as.
a. sender
b. receiver
c. barrier
d. none of them
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5. ___ describes every type of human communication that is not verbal.

a. vocalists
b. prosody
c. haptics
d. para language
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6. Normally, communication is ___ in which the information or message is transferred from one
person to another.
a. important
b. interpersonal
c. personal
d. impersonal
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7. What connects the sender to the receiver?

a. Channel
b. Communication
c. Noise
d. feedback
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8. The ___ in the usage of words may be a severe barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
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9. Most of us converse using ___ and ___ in addition to words when we speak.
a. body language and posture
b. gestures and body language
c. words and gestures
d. posture and eye gazing
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10. ___ refers to pitch, loudness, length, intonation, and tempo.

a. haptics
b. prosody
c. gestures
d. touches
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11. In ___ main intention is to seek specific information that will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic
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12. Dialogic listening is also known as ___.

a. therapeutic
b. appreciative
c. relational
d. evaluative
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13. ___ means glancing over a textbook to get a general, superficial idea of the content.
a. scanning
b. extensive reading
c. skimming
d. intensive
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14. ___ reading is ideal and supports comprehension

a. extensive
b. loud
c. intensive
d. silent
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15. What is the second step in the SQ3R of reading is ___?

a. read
b. question
c. survey
d. review
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16. While creating a slide, the number of words should be at least a maximum of ___ per slide.
a. seven
b. nine
c. eight
d. ten
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17. A business proposal from a company’s branch manager to the company’s managing director is an
example of horizontal communication. (True / False).
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18. What is the complete form of the abbreviation of TQM?

a. total quality manager
b. total quality management
c. team quality management
d. total quality management
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19. Communication between the members of an organization within itself is ___.

a. external
b. formal
c. informal
d. internal
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20. Informal meetings mark ___ of the problem.

a. immediately
b. immediacy
c. importance
d. improvement
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21. ___ is sent to a specific group of people, whereas ___ may be meant for the general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice
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22. The problem with proofreading is that you must be good at ___ and ___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling
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23. Every sentence has two essential parts, ___ and ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
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24. Oral communication ensures ___ and ___.

a. speedy interaction; immediate response
b. adequate attention; immediate response
c. fluency; speed. speed; attention
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25. Finds out error?

Either the manager or their subordinates failed in their duty.
a. failed- fails, subordinates- subordinate
b. their- his, his- their
c. either- neither, or- nor
d. the- a in- for
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26. As means of communication, e-mails have features of the immediacy of ___ and ___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending
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27. Unclarified assumptions in communication can result in ___ and ___.

a. information overload, selective perception
b. lack of planning, physical barriers
c. premature evaluation, poor listening
d. confusion, misunderstanding
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28. A resume needs conceptualisation of your ___ and, ___ all into one document.
a. projects, skills
b. objectives, experiences
c. accomplishments, experiences
d. skills, aims
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29. The semantic markers utilized to express time relationships are:

a. next, after
b. after, consequently
c. hence, to summarize
d. while, because
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30. ___ and ___ act as barriers to communication.

a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, the sender
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31. When a word with a silent “e” at the end combine with an ending that start a vowel, the final “e” is
___; for example, the surprise gives you ___.
a. unchanged, surprising
b. dropped, surprising
c. deleted, surprising
d. changed, surprising
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32. The primary goal of communication is ___?

a. to create noises
b. to create barriers
c. to effect a change
d. none of these
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33. Communication by ____ and ____ is called verbal communication?

a. written material and gestures
b. body language and gestures
c. spoken words and written material
d. gestures and spoken words
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34. ___ is an exchange of ideas, opinions, facts, or emotions by two or more persons.
a. communication
b. combination
c. conversation
d. connection
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35. The ___ of the correct channel depend on the situation under which the communication occurs.
a. chance
b. choice
c. change
d. channel
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36. Which is the study of touches as non-verbal communication?

a. haptics
b. body language
c. gestures
d. prosody
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37. Which is the fourth step in the SQ3R technique of reading?

a. recall
b. review
c. survey
d. reading
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38. ___ is an announcement sheet sent to a specific group of people.

a. notice
b. memo
c. circular
d. letter
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39. ___ is a statement of facts about a situation, project process, or test that should be supported.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
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40. Which is done when you need to continue learning and studying to develop your thinking and
skills?
a. professional reading
b. extensive
c. action
d. intensive
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41. ___ and ___ as visual aids should contain the required information.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
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42. Excessive ___ communication in the workspace may also prove ___. It may lead to negligence at
work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
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43. Communication helps managers utilise ___ and ____ in the most effective and efficient manner.
a. plans, goals
b. control, evaluation of performance
c. employees, organization
d. manpower, resources
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44. The most essential part of the ____ process is thinking of converting to ___ what one hears.
a. hearing, interpreting
b. speaking, meaning
c. reading, understanding
d. listening, meaning
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45. Language of a memo ought to be ___ and ___ to understand?

a. concise, difficult
b. direct, concise
c. lucid, easy
d. indirect, personal
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46. What is the full form of R&D?

a. research and demand
b. recharge and discard
c. resources and development
d. research and development
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47. Find out the error?

Besides being skilled at tennis, he is also an excellent player at golf.
a. excellent- intelligent, besides – besides
b. beside- besides, in-at
c. good- better, being- been
d. in- at, being- been
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48. In letter writing ____ indicate what the ___ is about to the reader.
a. salutation, letter
b. Subject, notice
c. body, memo
d. subject, letter
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49. Using overhead projectors, you can reveal the information line using an ___ sheet over the ___.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
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50. The press release is a ____ news ____ story written in ____ person that seeks to Show an editor
or reporter the newsworthiness of a specific person, event, service, or product.
a. real, second
b. pseudo, third
c. false, first
d. original, third
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51. Communication is an interaction between a sender and receiver involving a transfer of ___.
a. pronunciation
b. information
c. verbal elements
d. power
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52. Complete the following statements with appropriate conjunctions?

1. ___ she worked hard, but she failed.
2. I cannot lift the bag ___ it is cumbersome.
3. The current status report is attached; ___ I have highlighted the figures.
4. ____ we haven’t money; we can’t buy it.
a. although, because, and since
b. because, since, and, although
c. since, and, although, because
d. and, although, since, because
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53. Say whether true or false-

1. use simple language free of clichés while writing a memo.
2. The typist’s name, who typed the minutes, is included when submitting them.
3. The minutes of the meeting must contains the point of view of the minute taker.
4. We can use tables and charts in a memo.
a. false, true, true, true
b. true, false, false, true
c. false, true, true, false
d. false, false, false
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54. What is the full form of FOB?

a. fire on board
b. free of the board
c. free onboard
d. free on broad
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55. _______________ is the manner in which your speech is presented.

a. encoding
b. noise
c. channel
d. delivery
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56. The technique of BLAST is a valuable tool for managing customers who are expressing
complaints. The abbreviation means:
a. belief, listen, apologize, satisfy, treat
b. belief, listen, apologize, suggest, thank
c. belief, listen, apologize, satisfy, thank
d. belief, list, apologize, satisfy, thank
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57. What should you do when there is a misunderstanding with a customer?

a) Listen actively to the customer’s perspective and seek to understand their concerns.
b) Immediately become defensive and argue your point of view.
c) Ignore the customer and hope the issue resolves itself.
d) Blame the customer for the misunderstanding.
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58. Choose the correct option; which of the following is a severe deficiency in communication?
a. Scholastic backwardness
b. Infantile Autism
c. Learning Disability
d. Hearing impairment
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59. The acronym SQ3R represents the reading technique.

a. Survey, Question, read, recall, review.
b. Survey, question, recall, review, read
c. Survey, question, relief, recall, read
d. Survey, quotient, read, review, recall
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60. communication is sharing information between two or more persons with continuous ___.
a. Feedback and understanding
b. Sender and receiver
c. Participating actively
d. Sharing
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61. Which of them is a form of reading?

1. extensive reading,
2. evaluative reading
3. scanning
4. intensive reading
a. 1,2,3
b. 1,3,4
c. 2,3,4,
d. 1,2,4
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62. While composing ____ message, only keywords and ___ are used. Function words like ___ and
___ should not be included.
a. formal, symbols, nouns, pronouns
b. face-to-face, signs, articles, nouns
c. telephonic, structures, conjunctions, prepositions
d. telegraphic, phrases, articles, prepositions.
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63. What is the full form of RSI?

a. Repetitive Stress Injury
b. Repetitive Strain Inquiry
c. Repetition Strain Injury
d. Repetitive Strain Injury
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64. Which of these does not deal with precise information?

a. Engineer
b. Scientist
c. Technician
d. Fiction writer
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65. What is the correct structure of the letter among the following options?
a. address, salutation, date, body, subject, enclosure, signature
b. address, date, subject, body, salutation, enclosure, signature
c. address, date, body, subject, signature, enclosure
d. postal address of the applicant, date, salutation, subject, body, signature, enclosure
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66. To separate a noun clause before a verb ___ is used.
a. Dash
b. Quotation Mark
c. Full stop
d. Comma
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67. Which is the most important aspect of style in a language?

a. alphabets
b. articles
c. punctuation
d. nouns
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68. This is a means of making thoughts and ideas clearer and easier to grasp by breaking them down
into logical units
a. Pronunciation
b. Punctuation marks
c. Writing
d. Grammar
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69. Punctuation determines the combination of two words to make a ___.

a. Report
b. Memo
c. Letter
d. Phrase or clause
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70. ___ is also called “Period in American English.

a. Comma
b. Exclamation
c. Full stop
d. Semicolon
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71. Whereas a dash is used to separate two words, ____ is used to unite them.
a. Semicolon
b. Exclamation
c. Hyphen
d. Comma
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72. ___ separates clauses of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen
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73. A gathering of individuals with the shared goal of resolving an issue through discussion and
collaboration is known as a forum.
a. Drama
b. Interview
c. Play
d. Group Discussion
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74. ___ is the person who coordinates the group discussion

a. Leader
b. Manager
c. Moderator
d. Timekeeper
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75. A ___ narrates a situation or an event

a. Case
b. Report
c. Letter
d. Interview
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76. Back straight, legs and arms uncrossed, indicates a ___ posture.
a. Relaxed
b. Tensed
c. Open
d. Closed
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77. The ___ indicates contraction and possession in the sentence.

a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks
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78. ___ encloses the words of a speaker.

a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe
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79. ___ pertains to the “what to say” look of the group discussion.
a. Manners
b. Appearance
c. Group Behaviour
d. Knowledge of the content
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80. Group discussion is arranged to measure certain ___ of the participants, which are otherwise
tough to identify and time-consuming to assess.
a. Complexion
b. Traits and qualities
c. Caste
d. Religion
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81. Which is mainly used to introduce words that explain, interpret, or amplify what precedes it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop
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82. What can be used to show the omission of a verb in a sentence?

a. Comma
b. The hyphen
c. Full stop
d. Colon
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83. Showing direction to a group need the following qualities

a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills
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84. Which of the following is not an example of thoughtful message encoding?

a. Choosing clear and concise language.
b. Adapting the message to the recipient’s knowledge level.
c. Using appropriate nonverbal cues.
d. Ignoring feedback from the recipient.