Faculty of Business, Economics and Accounting

Department of Business Studies

Department of Accounting and Finance
School of Hospitality and Tourism

AUGUST 2023 SEMESTER

FINAL ASSIGNMENT

Course Code : D2MGT100

Course Name : ORGANISATIONS & MANAGEMENT

This final assignment carries 50% of the total assessment for this subject.

Examiner(s): Student ID:

RAJENDER SINGH

Date (Released): 7 November 2023, 8:00 AM Submission: 27 November 2023, 5:00 PM

Time allowed: 21 DAYS

INSTRUCTION(S):

1. This final assignment consists of FOUR (4) questions. Answer ALL questions.
2. Students are required to submit their answers via Turnitin before submitting to the lecturer via HLMS
(including the Turnitin digital report) - send in PDF document only.
3. The format of the submitted answer script should be as below:
Font : Times New Roman
Font Size: 12
Spacing: 1.5
Margin : Normal
4. Students are to provide student ID and e-mail address in each of their answer script.
5. Students MUST pass this final assignment in order to pass this subject.

(This final assignment consists in 12 printed pages, including cover page)

D2MGT100 (August 2023 Semester, Final Assignment) Page 2

Due Date: 27 November 2023 (By 5.00pm Malaysian Time)

Total Word Limit: 2400 words
Excluding in-text citations and list of reference
Mode of Assessment: Individual Assignment

A1: Details of Final Assignment

You are required to compile a portfolio of FOUR essay answers relating to the core areas of
discussion related to organisations and management. Apply your organisations and
management knowledge acquired from the subject to the cases and support your answers with
reference to relevant literature using the APA Referencing system.
*****

Answer all the following questions:

Question 1
An effective leader must understand his/her followers (subordinates) in the work
environment. How do you think, leaders must manage their followers, in the quest of
achieving organisational goals? Clarify.
Read on the topic related to Leadership & Organisational Power, Politics in addressing the
question and integrate discussion with appropriate use of organisation and management
concepts, or principles/theories, where relevant.

Question 2
The present economic environment is challenging. Your workers are reeling with feelings of
demotivation and unhappiness with their jobs. As a manager, in a services company, how
would you address the arising concerns of demotivation and unhappiness of the workers with
their jobs? Explain.
Read on the topic related to Motivating Employees in addressing the question and integrate
discussion with appropriate use of organisation and management concepts, or
principles/theories, where relevant.

Question 3
Howard Murphet is a regional manager for a 150 sales staff members. Sales in his company
has plummeted by 30 percent and he noted some of his best sales performers are feeling
exasperated. He needs to find out the reasons for the poor performance. What strategies
would you, advice Howard Murphet to use, in communicating with his employees?
Elaborate.
Read on the topic related to Managing Communication in addressing the question and
integrate discussion with appropriate use of organisation and management concepts, or
principles/theories, where relevant.
D2MGT100 (August 2023 Semester, Final Assignment) Page 3

Question 4
Why do you think management uses control in organisation? How do organisations use
benchmarking as a tool to achieve quality management and the benefits associated with its
use? Support your explanation with suitable examples.
Read on the topic related to Managing Quality and Performance in addressing the question
and integrate discussion with appropriate use of organisation and management concepts, or
principles/theories, where relevant.
*****
AII: Guidelines for the Individual Final Assignment
• In this assignment, you should discuss all the areas logically through application of
organisations and management concepts, or principles/theories, where relevant which you
have learnt in this subject.
• All answers must be 600 words. This is the MAXIMUM word limit for each answer.
There is no +10% allowance on these questions.
• Support your discussion in each question with relevant literature using the APA
Referencing system. This requires citations (references to relevant literature) within the
answer itself which then must also be listed in full in a reference list at the end of your
work.
• Compile your answers into a SINGLE word document which contains ALL answers.

AIII: Formatting & Layout of Individual Final Assignment

• The individual final assignment must be formatted in the following:
o Times New Roman/Arial Font Size 12.
o 1.5-line spacing.
o The page orientation should be ‘portrait’.
o Pages should be numbered.

• The individual final assignment layout should be arranged in the following:

o Please use the attached coversheet – ANSWER BOOK. Please fill in your student
identity number, student name, subject code, date of submission & question number.
You can leave the section column blank.
o Main body. Arranged according to the questions.
o APA reference in the text of essay and list of reference.

AIV: Turnitin Requisites

• You have to Turnitin your assignment into Turnitin Submission Point in HLMS using your
Helplive account.
• You must Turnitin your assignment at least 4 days before the due date. This will allow you
to make any changes and resubmit to Turnitin for the updated report. You can Turnitin until
the due date.
• Turnitin similarity index must be 15% and below.

AV: Assignment Prohibited website sources:

• Investopedia
• Wikipedia
 D2MGT100 (August 2023 Semester, Final Assignment) Page 4

• Ukessays.com
• BusinessBalls.com
• Coursehero.com

AVI: Grade Band

Mark Range Grade Grade Point Description

(85-100) HD 1 (4.00) • Comprehensive and excellent grasp of key

organisational and management (O&M)
concepts/theories.
• Excellent use of analytical means and logical
arguments.
• Excellent synthesis of arguments and excellent use of
relevant examples.
• Balanced discussions and excellent flow of ideas.
• Excellent command of language with no errors.
• Excellent and consistent referencing.
(80-84) HD 2 (3.75) • Comprehensive and excellent grasp of key O&M
concepts/theories.
• Excellent use of analytical means and logical
arguments.
• Good synthesis of arguments and excellent use of
relevant examples.
• Balanced discussions and good flow of ideas.
• Excellent command of language with no errors.
• Excellent and consistent referencing.
(75-79) DI 1 (3.50) • Fairly comprehensive and good grasp of key O&M
concepts/theories.
• Excellent use of analytical means and logical
arguments.
• Good synthesis of arguments and good use of relevant
examples.
• Fairly balanced discussions and good flow of ideas.
• Good command of language and negligible amount of
errors.
• Good referencing.
(70-74) DI 2 (3.25) • Fairly comprehensive and good grasp of key O&M
concepts/theories.
• Excellent use of analytical means and logical
arguments.
• Good synthesis of arguments and moderate use of
relevant examples.
• Fairly balanced discussions and good flow of ideas.
• Good command of language and limited amount of
errors.
• Good referencing.
 D2MGT100 (August 2023 Semester, Final Assignment) Page 5

(65-69) CR 1 (3.00) • Fairly comprehensive and reasonably good grasp of

key O&M concepts/theories.
• Good use of analytical means and logical arguments.
• Good synthesis of arguments and moderate use of
relevant examples.
• Fairly balanced discussions and reasonably good flow
of ideas.
• Good command of language and limited amount of
errors.
• Good referencing.
(60-64) CR 2 (2.75) • Competent grasp of key O&M concepts/theories.
• Competent use of analytical means and logical
arguments.
• Fair synthesis of arguments and moderate use of
relevant examples.
• Fairly balanced discussions and fairly clear flow of
ideas.
• Competent command of language and limited amount
of errors.
• Satisfactory referencing.
(55-59) PS 1 (2.50) • Passable grasp of key O&M concepts/theories.
• Competent use of analytical means and logical
arguments.
• Fair synthesis of arguments and lack of relevant
examples.
• Fairly balanced discussions and fairly clear flow of
ideas.
• Satisfactory command of language and moderate
amount of errors.
• Satisfactory referencing.
(50-54) PS 2 (2.00) • Basic grasp of key O&M concepts/ theories.
• Less than satisfactory use of analytical means and
logical arguments.
• Little synthesis of arguments and hardly any relevant
examples.
• Some evidence of balanced discussion but poor
organisation.
• Satisfactory command of language and considerable
amount of errors.
• Relatively flawed referencing.
(0-49) FL (0.00) • Shows ignorance of key O&M concepts/theories.
• Less than satisfactory use of analytical means and
logical arguments.
• Little synthesis of arguments and no relevant examples.
• Little or no balanced discussion and poor organisation.
• Relatively poor command of language and unable to
 D2MGT100 (August 2023 Semester, Final Assignment) Page 6

express ideas clearly.

• No referencing or very poor referencing.

D2MGT100 Final Assignment Rubrics

Assessment Excellent Good Fair Poor Very Poor Score Weightage Marks
Criteria (5) (4) (3) (2) (1)
Introduction A very clear A clear Adequate A brief Vague 10
introduction introduction introduction introduction introduction
& & & & &
identifying identifying identifying identifying identifying
of issues in of issues in of issues in of issues in of issues in
each of the each of the each of the each of the each of the
four four four four four
questions. questions. questions. questions. questions.

Question 1 A very clear A clear Adequate A brief Vague 20

How leaders clarification clarification clarification clarification clarification
need to of the need of the need of the need of the need of the need
manage their for leaders for leaders for leaders for leaders for leaders to
followers to manage to manage to manage to manage manage their
(subordinates) their their their their followers/
in the quest of followers/ followers/ followers/ followers/ subordinates
achieving subordinates subordinates subordinates subordinate in the quest
organisational in the quest in the quest in the quest s in the of achieving
goals? of achieving of achieving of achieving quest of organisationa
organisation organisation organisation achieving l goals.
al goals. al goals. al goals. organisation
al goals.

Question 2 A very clear A clear Adequate A brief Vague 20

How would explanation explanation explanation explanation explanation
managers as to how as to how as to how as to how as to how
address would would would would would
discourageme managers managers managers managers managers
nt and address address address address address
unhappiness discouragem discouragem discouragem discourage discouragem
of workers ent and ent and ent and ment and ent and
unhappiness unhappiness unhappiness unhappiness unhappiness
with their jobs
of workers of workers of workers of workers of workers
in the
with their with their with their with their with their
organisation? jobs in the jobs in the jobs in the jobs in the jobs in the
organisation. organisation. organisation. organisation organisation.
.
Question 3 A very clear A clear Adequate A brief Vague 20
What elaboration elaboration elaboration elaboration elaboration
strategies of the of the of the of the of the
Howard strategies strategies strategies strategies strategies
Murphet Howard Howard Howard Howard Howard
should use in Murphet Murphet Murphet Murphet Murphet
communicatin should use should use should use should use should use in
g with the in in in in communicati
workers? communicat communicat communicat communicat ng with
ing with ing with ing with ing with workers.
workers. workers. workers. workers.
D2MGT100 (August 2023 Semester, Final Assignment) Page 7

Question 4 A very clear A clear Adequate A brief Vague 20

Why explanation explanation explanation explanation explanation
management of the of the of the of the of the
uses control in reasons reasons reasons reasons reasons
the management management management managemen management
organisation? use control use control use control t use control use control
How do in the in the in the in the in the
organisations organisation organisation organisation organisation organisation
use and, the use and, the use and, the use and, the use and, the use
benchmarking of of of of of
as a tool to benchmarki benchmarki benchmarki benchmarki benchmarkin
achieve quality ng as a tool ng as a tool ng as a tool ng as a tool g as a tool to
management to achieve to achieve to achieve to achieve achieve
and the quality quality quality quality quality
benefits management management management managemen management
associated and the and the and the t and the and the
with its use? benefits benefits benefits benefits benefits
associated associated associated associated associated
with its use. with its use. with its use. with its use. with its use.

List of All the Most of the A Some of the Very few 10

Reference, references references reasonable references references
Citation & are credible. are credible. amount of are credible. are credible.
Conclusion Perfect in- Highly references is Inaccurate Highly
text accurate in- credible. in-text inaccurate
citation/list text citation/ Fairly citation/list in-text
of list of accurate in- of citation/list
referencing - text referencing of
referencing -
based on the citation/list -based on referencing -
based on
APA format; of the APA based on the
APA format; and clear referencing - format; and APA
and very conclusion. based on the brief format; and
clear APA format; conclusion. vague
conclusion. and conclusion.
adequate
conclusion.

Total 100
D2MGT100 (August 2023 Semester, Final Assignment) Page 8

Department of Business Studies

ACADEMIC INTEGRITY
Honesty and Responsibility
Academic integrity is an important tenet for HELP University (the “University”). In pursuit
of the highest standards of academic integrity, the University holds its students to the highest
ethical standards defined by the Rules and Regulations section of the Academic Handbook.
All students studying a HELP University programme are subjected to and are bound by the
Student Academic Misconduct Rule to assure academic honesty. Students are required to sign
a pledge on the assignment cover sheet before submitting your assignments.
What is Plagiarism?
Plagiarism is academic dishonesty or academic theft, and it is a serious academic offence.
Plagiarism includes, but is not limited to, the followings:
1. quote, paraphrase or summarise someone else’s ideas, theories, or data, in whole or in
part, without appropriate acknowledgement;
2. borrow ideas, opinion, or words, in whole or in part, from other sources without
properly crediting the author(s);
3. use any facts, statistics, diagrams, or graphs, in whole or in part, without
acknowledging the source clearly;
4. claim or imply original authorship of someone else’s ideas, theories, or data, in whole
or in part, as your own;
5. employ or allow someone to help to revise, amend or write your work and pass off as
your own original work;
6. collaborate with or allow other students to copy your work; and
7. draw on sources more than what you have acknowledged by citations.

While a student is not discouraged to discuss an assignment with his/her friends or

classmates, the work he/she submits must be done by the student alone. If a student shares
his/her assignment with other students and they plagiarise it, the student is as guilty as those
students who plagiarised his/her assignment. All parties to plagiarism are considered equally
guilty. Under no circumstances should a student be involved in collusion with other students
unless he/she is permitted to work on an assignment jointly by the lecturer/tutor. If a student
is unsure what constitutes plagiarism, he/she is obliged to consult the lecturer/tutor on the
matter before submission of his/her assignment.
When and How to Reference?
Knowing when and how to cite is a student’s responsibility. If he/she is in doubt or need
more help on this matter, the student may consult the lecturer/tutor. The following list
comprises some of the sources a student will need to reference. The list is by no means
exhaustive, but simply consists of the most common sources used by students to complete
their work.
D2MGT100 (August 2023 Semester, Final Assignment) Page 9

1. Books
2. Chapters in books
3. Journal articles
4. Conference papers
5. Newspaper articles
6. Magazines
7. Websites
8. Study guide

Students are advised to cite in the following cases [1]:

1. When he/she quotes two or more words verbatim, or even one word if it is used in a way
that is unique to the source;
2. When he/she introduce facts that he/she have found in a source;
3. When he/she paraphrase or summarise ideas, interpretations, or conclusions that he/she
find in a source;
4. When he/she introduce information that is not common knowledge or that may be
considered common knowledge in your field, but the reader may not know it;
5. When he/she borrow the plan or structure of a larger section of a source’s argument (for
example, using a theory from a source and analysing the same three case studies that the
source uses);
6. When he/she build on another’s method found either in a source or from collaborative
work in a lab;
7. When he/she build on another’s program in writing computer code or on a not-commonly-
known algorithm; and/or
8. When he/she collaborate with others in producing knowledge.

In general, a referencing system requires two parts:

1. In-text citations
This is information about a source within the text of an assignment.
2. List of references
This is a list of all sources a student has used to research his/her assignment. It is
alphabetically arranged by author surname and appears immediately after the last page of
an assignment.
Different faculties or departments may have different requirement on how referencing for an
assignment should be done. The various formats used for in-text citations and list of
references are available in the following websites:
1. Harvard System
(http://www3.imperial.ac.uk/library/subjectsandsupport/referencemanagement/harvar
d))
2. Chicago Style (http://www.chicagomanualofstyle.org/index.html)
3. American Psychological Association or APA Style (http://www.apastyle.org)
4. Modern Language Association of America or MLA Style (http://www.mla.org/style)

1
http://www.yale.edu/bass/writing/sources/plagiarism/warning.html, accessed May 18, 2008.
D2MGT100 (August 2023 Semester, Final Assignment) Page 10

Once a student has selected a referencing style for his/her assignment, he/she must follow the
same style consistently throughout the assignment. We strongly suggest that the student
consults the lecturer/tutor about which method to use before submission of his/her
assignment.
Penalties for Plagiarism
The Turnitin Similarity Index for all programmes offered should be not more than 15%.
Penalties for plagiarism ranges from mark reduction for the assignment to expulsion from the
University. If plagiarism has been found to have occurred, the action(s) taken will be
determined by the forms of plagiarism implicated:
1. Complete plagiarism
Verbatim copying another person’s work without acknowledgement
- To be referred to a panel2 for further investigation. If the student is found to be guilty, a
grade “FL” is to be awarded for the subject.

2. Substantial plagiarism (Turnitin Similarity Index ≥ 30%)

Near-verbatim copying another person’s work by simply altering the order of the
sentences or the format of presentation or by changing a few words or phrases without
acknowledgement.
- Based on a report submitted by the lecturer in charge of the subject, a Zero mark will
be awarded for the said assessment.

3. Minimal plagiarism (Turnitin Similarity Index ≥ 15%)

Paraphrasing by changing and/or eliminating some words without proper
acknowledgement.
- Based on a report submitted by the lecturer in charge, a deduction of up to 50% of
marks the student is entitled to receive for the said assessment.

Pleading ignorance or unintentional plagiarism does not constitute valid reasons for
plagiarism and will not avoid the penalties from being imposed. Excuses for acts of
plagiarism such as the following, but not limited to, will not be entertained:
1. I don’t have time to do the assignment
2. I have too many assignments due on the same day
3. I don’t know, I really didn’t do it
4. I am not aware
5. I don’t understand what plagiarism means
6. I have no intention to plagiarize
7. I forgot to cite the reference
8. I forgot to include the bibliography
9. My English is not good
10. My lecturer/tutor did not explain to me
11. In my country, it is alright to copy someone else’s work
12. My friend copied my assignment when I let him/her to look at my assignment
13. My friend copied my assignment when I allow him/her to use my laptop
2
The panel consists of the HoD as the Chair and 2 to 3 senior academic staff.
D2MGT100 (August 2023 Semester, Final Assignment) Page 11

14. I did my assignment in the computer lab, someone must have copied my work
15. I asked my friend to submit my assignment and he/she copied my work
16. I discussed my assignment with my friends, so our answers are the same/similar
17. Even though I do not have in-text citation but I have bibliography/reference list

Students should be reminded that it is their responsibilities to take due care throughout their
written work to effectively reference or cite when they use others’ ideas from any source.
D2MGT100 (August 2023 Semester, Final Assignment) Page 12

ANSWER BOOK

Student ID
Number :

Student
Name :

Subject Code : D2MGT100

Date :
Lecturer/ Tutor’s Name: Rajender Singh

Question
INSTRUCTIONS TO CANDIDATES: Section Marks
Number
1. Begin each answer on a fresh page. Question 1
2. Write the question number on each page.
Question 2
3. Write in the table on the right, the numbers
of the questions attempted in each section,
the order in which they have been attempted.
Question 3

Question 4

TOTAL