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Hello, I hope this memo finds you well. I have had an opportunity to review the “How To Upload
a YoutubeYouTube Video” Instructional document and test it on a few peers to make sure that it
is comprehensive and simple enough for our user base to understand. We were able to test this
on Tuesday the 3rd (10/3/23) with two people. There are a few things I wanted to touch up on
that could make your document more user friendly and help users understand some of the
details in your document. This goes through everything you need to fix; such as files that can be
added and limits to the system.
Summary:
This Memo summarizes the data found within the usability studies done with the “How to Upload
a YoutubeYouTube Video” document and gives descript information on how to fix issues. The
issues are as follows: inadequate information on acceptable video formats, browser
compatibility problems, a lack of clarity on thumbnail size limits, confusion surrounding phone
number verification, and vague button descriptions. It also points out the need for improved
instructions regarding the optional settings. There are a few areas of improvement that we found
within the document that could help enhance user understanding and to help streamline the
YoutubeYouTube video upload process.
Findings:
This is the data we found while testing your document with our test users.
Browser Compatibility
Some users encountered some issues while using browsers other than chrome.
SpecificallySpecifically, a user was using firefoxFirefox which had different formatting. This
made it difficult for the user to understand the images provided in your document. We need to
emphasize and explicitly state the browser compatibility of our instructions.
Button Description
Some users had to guess the functionality of some of the buttons on the site because there
were no clear images or instructions within the document showing what their usability was.
Specifically with the tabs above. These tabs being the details, video elements, checks, and the
visibility tab.
Resolutions:
These are what we need changed in the final document.
Browser Compatibility
The best way to fix this is to provide guidance or warning about what these instructions are
clearly for. The other option would be to have separate categories for each browser. With this
being said, weWith, we are owned by google and our platform does work better on this browser.
The instructions need to clearly state the importance of having an optimized browser such as
chromechrome.
Button Descriptions
These could be better clarified using images or adding extra steps to guide the users through
each section of the table. These should be added right before the optional step within this guide.
Since our site has four distinct tabs at the top of the page. Categorized as Details, Video
Elements, Checks, and visibility.
Optional Tab
You need to add information on why these optional settings are important and what they add to
the video uploading process. The descriptions of what is possible isare very good but you do not
explain how to do these steps. They should be more discriptdescript with matching images to
show users how and where to press.
Conclusion:
Overall, there were some strong and weak points within the document presented to us. This test
highlights a lot of the specific areas that needed to be worked upon in the final draft. This also
proves that there are many things we can do as a company to enhance user understanding and
to streamline the youtubeYouTube upload process. I hope these additional details help your
team ensure that we have a more satisfying user experience and help the people that are new
to begin their content career.
Recommendations:
1. Provide a comprehensive list of supported file formats within the document, such
as: ; .MOV, .MPEG-1, .MPEG-2, .MPEG4, .MP4, .MPG, .AVI, .WMV,. MPEGPS, .FLV,
3GPP, WebM, DNxHR, ProRes, CineForm, HEVC (h265).
2. Clearly state the browser compatibility and emphasize that with Google Chrome the
client will get a better experience.
3. Include a disclaimer at the top of the document that they need a verified phone number
to add a thumbnail.
4. Clarify the buttons that need to be clicked with names and images.
5. Add more information to the options tab detailing the importance of each setting with
detailed instructions about how to use them.
From: YoutubeYouTube
To: Content Director
Date: 10/04/2023
Subject Line: Usability Test Report on “How Toto Upload a YouTube Video” Instructional
Manual.
We have conducted a usability test on your “How Toto Upload a YoutubeYouTube Video”
instructional manual. The tests were successful in identifying some key strengths and flaws
within your document. We had two users test the manual in conjunction with the
youtubeYouTube website to see how well your manual would teach the new users how to
upload a video. The subjects enjoyed the images and how in depth some of the information
went. There were just a few weak points we needed to adjust. Such as some crucial
information. Included in the attached memo are certain categories that we found the users had
particular issuesissues with. The list below incorporates everything that needs to be changed
within the document.
Overall, the document succeeded in the goal of uploading the youtubeYouTube video, but we
believe that adding more specific information will help the users achieve the goal of uploading a
YouTube Video. There could also be more images to assist users in navigating the process.
Sincerely,
YoutubeYouTube