Department of Justice
Quarterly Accomplishment Report on Priority Programs/Projects/Activities*
Agency: Public Attorney's Office
Program/Project
Streamhne frontline processes consistent with
Anti-Red Tape Act (ARTA) and in line
the President's directives
Develop and implement automated./online
processes that will streamline processes and
make services for the public more accessible
and efficient
Establish and implement quality management
systems towards ISO certification and
Rationalize core and support processes, and
document into systems and procedures manuals processes with systems/procedures
rontline process streamlining
as annually validated
Civil Service Commission
At least I frontline process
operational online per agency
At least I core process certified
and maintained per agency
core and vital support
CY 2020, 2nd Quarter
Drafting compliance with the number of district offices Sample data and other input
b1, idclincs Ofthc PBB Sccrctariat spread across tle country with collected from various regional
ifferent capacities vis-ri-vis the offices
need for legal service
PAO continuously accepts of sufficient infomration from Additional information is
legal queries through electronic requested and client is invited to
(e-mail). The public caa send
to the PAO anltime and
that their queries will be
within fifteen ( 15)
Central Offrce, CAR and IV-A Continuously pass the succeeding PAO is already ISO certified;
Regional Offices, and Pasig and surveillance audits and maintain Strict monitoring of compliance
Conner, Apa-vao District Offices ISO certification; difficulty in with prescribed procedures;
already ISO 9001:20i5 certified ine with documented adjustment of processes to be
of27 December 2018; passed and conducting audit due no.contacrremote
ISO survcillance audit wlth no thrcat of Covid-19 Palldcmic and audit is being
of non-conformitv intemal audit schedule is
ISO documented procedures ofthc Covid-19 Pandcmic Preparation for revising ISO
the Qualit-v Management documented procedures started;
Systern Manual in place is under enhanced use of
revision to adjust to the new information/communication

Agency: Public Attorney's Office
Program/Project
Establish/enhance public assistance and
int dcsks h all ofFlccs nationwidc with
Do/clop alld implcmcllt public/clicnt fccdback
isms that *'ill measure client
and facilitate submission/action on and complaints
complamts for impropcr scwiccs and
Ensure transparency and freedom of
information (FOI) in terms of inclusive and
efficient access to public information
Engage stakeholders particularly in the
lementation/evaluation of
and programs, as applicable
Department of Justice
Quarterly Accomplishment Report on Priority Programs/Projects/Activities*
Indicator/Target
All frontline offices with
functional public assistance and
complaint desks
Public/client feedback mechanism
established for client satisfaction in place, and the procedure for
Transparency Seal fully complied,
and
FOI procedures/manual in place
Engagement mechanism/s in place,
mandated or applicable
CY 2020, 2nd Quater
Actual Accomplishment
the PAO offices nationxide
functional public assistance
survey feedback form is already'
and redress mechanism is
in conspicuous places ofthe
AO dnccs nationwidc and thc
AO websitc:sta■ cd plarmitt tO
isc thc survcv fonn in
、
vlth thc dircctivc Ofthc
Transparency Seal page in the
AO u,ebsite is constantly updated
The FOI manual, FOI registry and
agenry information inventory is
posted on the PAO website and
regularly updated
applicablc to thc PA0
Challenges/Constraints
Encountered
Nonc
Some clients do not know how to
the survev feedback form and
ofthem completely forget to
ish tllc samc:Thc PBB
Secretariat has not yet issued a
conccrnlllg customcr
None
Action/s Taken/Recommended
None
remind all the PAO
to explain the survey
forms to the clients and
strict monitoring through
dist五 ct omcc llcads:initial
recommended while waiting for the
guidelines
Constantly update the contents of
Transparency Seal page,
including the requirements ofthe
PCOO relative to FOI documents
V

Agency: Public Attorney's Office
Program/Project
Improve human resource management
including competency mapping and
development programs, harmonized staffing
structure, addressing compensation disparities,
Raise the efficiency of financial and physical
resource management towards optimal
utilization and less dependency on local
Enhance the scientific investigation capability
the Department and its agencies concerned
towards effective/efficient case build up and
prosecution using more physical evidence and
less dependency on testimonial evidence
Quarterly Accomplishment Report on Priority Programs/Projectsノ Activitiesi
Competency, staffrng and
developed/adopted/ implemented,
as applicable
At least 900/O ofplantilla pos量 lons 95o/o or 2,306 out of 2,427 plantilla Fast turnover of public attorneys;
f11led
At least 9}Yobudget utilization
At least 90% of core personnel
trained in scientific investigation
Department of Justice
Cy2θ 2o 2″ ′2″ arter
Drafting of the Learning and Lack oftraining on L&D; efforts to Training Division staffto undergo
Development Plan is in progress, undertake the HRMIS project is L&D workshop; consultations re:
and coordinated with the Personnel hampered by the Covid-19 HRMIS resumed
Section in order to promote the Pandemic
office's PRIME-HR; Adoption of
human resource management
information system (HRMIS) is in
the pipeline
uous acceptance of
positions are filled as of 30 June processing of applications were applications; issuance of
2020 due to the threat ofthe illtmcnts to qualifled
justments were made to adapt to
current situation
PAOhas 100%budget Maintenance of skeletal staffto
ilization rate re timely processing of
ies and other expenses
The Forensic Laboratory Division Co宙 d… 19 Pandcllluc Maintaining the status quo
(FLD) is operating in a limited
capacity; public attorneys
nationwide now consults with the
FLD conceming medico-legal cases
 Department of Justice
Quarterly Accomplishment Report on Priority Programs/Projects/Activities*
CY 2020, 2nd Quarter

Agency: Public Attorneyrs Office

Program/Project

Increase the number and local presence of I : I ratio of public attornel-s and present, there are 2,427 plantllla DiIficulty in maintaining the ratro due with the Judiciary is
public attomeys for better access ofthe public trial court positions for public attomeys vis-i- to other duties/assignment of some to monitor the ratio of
legal counsel especially for the marguralized 2,338 organized courts public attomeys, fast tumover of attomeys to organized
public attorneys and the vacancy in
thejudiciary

that there are public attorn€ys

assigned to handle appeals before the
appellate courts, quasijudicial cases,
and criminal cases in special courts
ich are not includcd in tllc nO of
organized courts. In padicular, the
PAO has regular public attomeys
assigned to handle such cases at the
Executive Support, Legal Research,
Field Operations and Statistics, and
Special and Appealed Cases Services
at the Central Offrce in Luzon;
Regional Special and Appealed Cases
Units in Cebu City and Cagayan de
Oro City in Visayas and Mindanao
Islands, respectively. Those handling
appeals are the counterparts of the
solicitors from the Office of the
Solicitor General. Hence, l:l ratio of
ic attorneys to trial couds will be

Agency: Public Attorneyrs Oflice
Program/Project
Establish gender-sensitive, child-friendly and
accessible service facilities and procedures
including frontline services, public assistance
desks and amenity/infrastructure provisions
Ensure efficient/consistent legal processes for
govemment and the public in terms of
representation, assistanc.€, legal opinions and
various decisions/orders
Support and sustamcd pa“ icipation h thc
Justcc Scctor C∞ rdmatng Council(JSCC)as
the adoptcd mechanism for illtcr‐ agmcy
dlalogue and c∞ rdilntcd implclnentatlon of
refo..1ls in thcjusticc systcm
programs/projectractivities
Quarterly Accomplishment Report on PriOrity Programs/ProiectS/Ac」
Indicator/Target
Agency guidelines issued and
procedures/facilities provided
Expedient legal services
Activc participaticlll in JSCC and
JOmt inltiativcs
Plan and/or
Department of Justice
C1/2θ 2o2″ グ2″ 醸α
Actual Accomplishment
Staicd thc dran of PAOヽ Gcnder
and Dcvclopmcnt Plan/Policy
The period for processing
transactions were adjusted in
compliance with the provisions
the Ease of Doing Business Act
(R.A. No. I1032)
Active participation in all of the
JSCC's meetings/consultations and
projects
under Executive Order No 27, and Department Circular No. 39, s. 2017, respectively
vitiesi
Challenges/Constraints
Action/s Taken/Recommended
Encountered
Lack oftraining; threat of Covid- 19 Further GAD training is currently
Pandemic; limited offrce space on hold for safety concems; focus
on rnproving the current practices
in the meantime; construction of
the new PAO Central Office is
ongoing
None Stnngent monitoring of the PAO's
compliance with the Citizen's
of Charter, ARTA and Ease of Doing
Business Act
Nonc Constant participation in all the
JSCC's activities and programs