Nama : Ababil Harits Amaanullah

Nim : B100220478

1. Procedure Text
How to Make Coffee

Ingredients:
- 2 tablespoons of ground coffee
- 1 cup of water
- Sugar and milk (optional)

Tools:
- Coffee maker/filter
- Kettle or pot
- Mug

Instructions:

1. Fill the coffee maker/filter with 2 tablespoons of ground coffee.

2. Boil 1 cup of water using a kettle or pot.
3. Pour the boiled water slowly into the coffee maker/filter, making sure all the coffee grounds are
covered.
4. Wait for the coffee maker/filter to finish brewing the coffee. This usually takes a few minutes.
5. Once the coffee is brewed, pour it into a mug.
6. Add sugar and milk to taste (optional).
7. Enjoy your freshly brewed coffee!
2. Complain Letter

Dear Mr Anton,

I am writing to express my disappointment with the recent service I received from your company.
On 12 June 2023, I purchased a Handphone from your company, and unfortunately, it did not meet
my expectations.

Specifically, had an error opening the app and then shutting down completely. This has caused
inconvenience and frustration for me, and I had hoped for a better experience with your company.

I understand that customer service is paramount for any successful business, and I hope you will
work to rectify this issue. I would appreciate a prompt response and resolution to this matter.

Thank you for your attention to this matter.

Sincerely,
Ababil Harits