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Consumer Protection Act,1986
e The Consumer Protection Act, 1986 is a
benevolent social legislation.
© The first and the only Act of its kind in
India, it has enabled ordinary consumers to
secure less expensive and often speedy
redressal of their grievances.
° Act applies to whole of India except Jammu
and Kashmir.
Consumer Protection Act, 1986 Vs. Consumer Protection Act, 2019
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No separate regulator ‘consumer court where the
complainant resides or works
‘Complaint could be filed in a consumer Consumer can seek compensation
court where the seller's (defendant) for harm caused by a product
office is located or service
District: Up to Rs. 20 lakh District: Up to Rs. 1 cr
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Court can refer settlement.
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THE
CONSUMER
PROTECTION
ACT, 1986
CONSUMER
PROTECTION ACT,
2019
