6/19/23, 5:05 AM WebCenter Troubleshooting Tool

 WebCenter Troubleshooting Tool

OK Test was executed and everything works as expected

BAD Test was executed, but something could require attention

FAILED Test failed; very likely that there is something wrong with the system

SKIPPED Test was not executed due to lack of rights or because a previous test failed

Basic Tests
OK JavaScript [WCR141_TST_030]
JavaScript is enabled.

OK
Web Server Static Content [WCR141_TST_040]
wcr-static is accessible.

Basic Web Server Tests

OK Http Test [WCR121_TST_000]
Successfully served http request.

OK IIS Test [WCR121_TST_010]

ASP request processed

OK Tomcat Test [WCR121_TST_020]

JSP request processed. Tomcat works.

WebCenter System Tests

OK
Application Server Round Trip [WCR121_TST_100]
Successful call to the application server.

OK Application Server Round Trip Time [WCR141_TST_110]

Application server responded in a timely manner: 31 ms.

OK Application Server Bandwidth [WCR141_TST_120]

Application server bandwidth is sufficient: 1861.781 Mbps.

OK Database Connection [WCR121_TST_200]

Database connection works.

OK
Database Sanity [WCR121_TST_210]
Database seems to be up to date.

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6/19/23, 5:05 AM WebCenter Troubleshooting Tool

OK Database Outages [WCR141_TST_220]

No outages were detected.

OK
Web Server Disk Space [WCR121_TST_300]
More than 5 GB remaining on installation drive: 34 out of 49 GB remaining.

OK Application Server Disk Space [WCR121_TST_310]

More than 5 GB remaining on installation drive: 20 out of 49 GB remaining.

OK Filestore Disk Space [WCR121_TST_320]

More than 50 GB remaining on FileStore drive: 3871 out of 5299 GB remaining.

BAD View File Generation [WCR121_TST_400]

No view data was generated successfully in the past 20 minutes, upload a new file and rerun test to verify.

OK
CAD-X Connectivity [WCR121_TST_500]
Connected to CAD-X successfully.

SKIPPED E-mail Notification Settings [WCR121_TST_600]

Mail currently disabled.

OK License Check [WCR121_TST_700]

Found 10 Advanced Licenses, 0 Editor/Guaranteed Access Licenses, 0 SDK Sessions Licenses. Show Details

OK View Server Deployment Status [WCR181_TST_900]

Successfully connected to the View Server

OK
Weekend Settings [WCR181_TST_1000]
The weekend is set to Saturday and Sunday on both the Web and Application Server.

OK Workflow Engine Status [WCR14_TST_800]

Workflow Engine is running.

Number of Tokens per Workflow [WCR14_WFEngineTST_100]

BAD
There are 107 workflows with problems found. There are more tokens than expected for these workflows. Please
check whether these workflows have 'unexpected' loops and correct them in the task type. Show Details

Number of Triggers per Workflow [WCR14_WFEngineTST_110]

BAD
There are 87 workflows with problems found. There are more triggers than expected for these workflows. Please
check whether these workflows have 'unexpected' loops and correct them in the task type. Show Details

OK Number of Wait Triggers per Workflow [WCR14_WFEngineTST_120]

There are 0 workflows with problems found.

OK Triggers for Deleted Workflows [WCR14_WFEngineTST_200]

There are 0 problems found.

OK
Tokens for Deleted Workflows [WCR14_WFEngineTST_210]
There are 0 problems found.

OK Wait Triggers for Deleted Workflows [WCR14_WFEngineTST_220]

There are 0 problems found.

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6/19/23, 5:05 AM WebCenter Troubleshooting Tool

OK Extra Token Data for Deleted Workflows [WCR141_WFEngineTST_230]

There are 0 problems found.

OK
Ghost Workflows in Workflow Engine [WCR14_WFEngineTST_300]
There are 0 workflows with problems found.

Failed to Complete Workflows in WebCenter [WCR14_WFEngineTST_310]

BAD There are 2670 workflows found in WebCenter that are no longer running in the Workflow Engine, but are still 'running'
according to WebCenter. This typically means that it failed to complete the Workflow Task. Please check the Project
History or JBoss log file for more details and complete the task manually if possible. Show Details

OK
Missed Task Completed Triggers [WCR14_WFEngineTST_400]
There are 0 problems found.

OK Missed Approval Cycle Completed Triggers [WCR14_WFEngineTST_410]

There are 0 problems found.

OK Missed Approval Stage Completed Triggers [WCR18_WFEngineTST_411]

There are 0 problems found.

OK Missed View Files Ready Triggers [WCR181_WFEngineTST_415]

There are 0 problems found.

OK
Missed Wait Triggers [WCR14_WFEngineTST_420]
There are 0 problems found.

Tasks without Expected Triggers [WCR14_WFEngineTST_500]

There are 1 tasks found that should have had a trigger when they were started, but they don't have one and are still in
BAD
progress. This means that when the task will be completed, the workflow will not continue. This typically means that
the Workflow Engine failed to add triggers for the task because of Database connection problems. Please consider
restarting the task. Show Details

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