Hilton Goa Resort

110 Employees

Organizational Structure

GM

HOD ( HR )

Cluster Learning & Development Manager

AM ( ASST MNG )

Executives ( Team Leaders )

Associates (Agent/Team Leader) – Coordinator

Interns & Job Trainees

Recruitment & Selection

1) Ad of job vacancy on Hilton Tlelo.

- Hilton lobby collects data. HR Manager downloads the Dara > screening with HOD >
Interview & Negotiation > Approval by GM
2) Budget for a year > forecast vacancy > replace people who left > hiring for extra work force
as the work load or projects increase
- Use of Hilton Tlelo and LinkedIn for hiring. Also walk in interviews and
recommendations by other employees.
3) Posting of job profile > screening > check experience & requirement > Interview by HOD &
HR > for higher designation like AM & Executive > Interview by GM & final approval of all
appointments by GM.
4) No forms. Questions on Hilton Tlelo and probation of 6 months.

Training and Development

1) On the job training > Hilton lobby > Hilton university.

- Different training for different team members. Oreku training i.e. how to access
check ins and check outs. Grooming, Hilton code of conduct, first aid, fire & safety.
 - Off the job training > online training program.
2) Cluster L & D, HR Manager, HR Asst. , HOD, Team Leaders, Dept Trainees
3) Every month
- Based on the occupancy
- Based activity and training calender
- Most Mon to Thu
4 HOD & team leaders
5 Every month
- Everybody is entitled
- Have Harvard courses
- Nominations by HOD
- L&D gives session
- Different types of training depending on age and designation

Employee Engagement
1) Activities like games & competitions for team members.
- GAME ROOM for employees
- Library
- GM & HOD organize a meet to recognize good work of employees
2) Every month
3) HR Dept
4) Connection with HOD/ Team Leader.
5) Blue energy committee looks after guests, team members and community around
Hilton Goa Resort

Compensation and Benefits

1) PF, ESIC, Labour welfare, Gratuity
-Hilton honors > team members can stay at any Hilton hotel around the world for 50%
discount. Friends & family benefits & discounts
- Birthday cake & meals at hotel restaurant for team members
- LinkedIn learning
-Medical insurance

2) All employees are entitled for the benefits

3) HR Dept
4) HR dept with finance dept
5) Tips are given to individuals if mentioned by the guest or else it is divided among the
entire department.
- Front office employees gets points in hilton honors for every check in and
enrollment of new guest in Hilton membership.

Performance & Appraisal

1) Depending on team member during its tenure. 3 months check pulse check. Highlights
by HOD and depends on individuals performance.
2) HOD & Review by HR & GM
3) Based on the performance
4) Performance review, mid year check, pulse check, Buddy remarks, job checklist
5) Performance review, mid year check, pulse check, Buddy remarks, job checklist
 Employee Development & Career Planning

1) Performance review, remarks from Buddy, job check list, remarks by HOD and discussion
of managers with employees regarding their personal goals of the employees.
2) Reporting manager who works with the employee closely

Grievances Management

1) Depends on the Grievances. Report to security team, GM, HR, HOD. Teams
members are asked about the Grievances. Checking cctv.
- No action until full investigation

2 HR dept. If any huge incident then security team along with HR

3) Depends on the situation
Speak with the employee about the Grievance > team member/ employee to write
about it > document it > then Action > first warning, second warning, third warning
resulting in termination.
- Grievances such as theft, fights, damage to property, misbehaving with guest or
colleagues

Performance Management

1) HR dept & Finance dept. Finance dept checks for taxation and if the budget is
followed.
2) Attendance software ( name not mentioned) based on number of days worked
3) 6 Weekly off. Leaves are transferable. Must inform manager about leave 15 days
in advance.
4) Attendance software, muster roll, files, excel record, biometric.
- Individual department attendance

Other day to day activities or other facilities

1) No transportation facilities. But cab service for employees especially women working
overnight.
- Girls accommodation. ¾ th rent paid by hotel.
2) Meals provided at cafeteria free of cost
3) Celebration of festivals, competitions, theme lunches.