Technical ISP Training

Swisscom Wholesale, 4 July 2012

Zürich Binz
Agenda
Technical Information 04 July 2012

PART 1 – PORTFOLIO AND PROCESS NEWS

 BBCS Portfolio News
 ADSL/ADSL2+
 BBCS on Fiber
 BBCS Prozess News
 VDSL
 NSN/ACCESS-ID Lookup Service by SDK
 SDSL Migration
PART 2 – NETWORK NEWS
 Fiber to the Street (FTTS)
 Future technology mix
 Vectoring
 Copper@WARP
 IPv6
BBCS Portfolio News
With October release we plan to provide ADSL2+ as a further
access technology
New access technology ADSL2+

90

New Private Service Profiles (Shared and Naked)

 Max 0.5/0.1 (shared only)
 Max 2/0.2
 Max 5/0.5

 Please feel free to order an ADSL2+ test line (Max 5/0.5) by sending the
number/address of the location to BBCS.Service@Swisscom.com
BBCS Portfolio News
BBCS on Fiber and VDSL enable next generation services

DSL & BBCS-F coverage

Schaffhausen
Basel Riehen Pfyn Weinfelden appr. 10% Fiber coverage
Winterthur St. Gallen
Pratteln
Zürich Dietlikon Herisau
Teufen
Solothurn
Adliswil Uster
Zug
appr. 80% VDSL coverage
Biel Deren- Küsnacht
Bern dingen Ebikon
Luzern
Erlenbach (HD TV)
Köniz Chur Herrliberg
Freiburg
Yverdon
Gland Thun Thusis Meilen appr. 90% VDSL coverage
Lausanne
Nyon (SD TV)
Oberwallis
Genf Sion Bellinzona
Lugano 98% ADSL coverage

Résumé for BBCS

 Price reduction of CHF5 per BBCS Naked profile
 DHCP or PPP termination on all access technologies
 340k+ orderable fiber units
 Optimized automated processes
BBCS Process News VDSL
Enabling high bandwidth IP services

 VDSL uses higher frequencies and as a result higher bandwidth might be

archived
 Service profiles for residential customers of up to 30/3 Mbit/s and
 Symmetrical business profiles of up to 10 Mbit/s

 Due to the use of higher frequencies with VDSL, overall requirements of the
installation is increased as well. Improper installation might cause impact the
attainable speed and quality of the transmission.

 Simplify installation and improve customer experience by consequently using

information provided along the ordering process.

 Optimize access speed and transport quality by detecting common installation

faults from remote.

 Simplify the fulfillment and assurance for your VDSL services

BBCS Process News VDSL - Qualification
BBR recommendations. What information is available at the time
of qualification?

 To get the BBR information in qualification results, broadband type «VDSL» must
be selected

Parameter Code Description

1. BBR Recommendation 0 No information available
1 ADSL customer, BBR recommended
2 ADSL customer, installation OK
3 VDSL customer, installation OK
4 VDSL customer, BBR recommended
2. Potential Available 0 no
Could access speed be 1 Yes, BBR recommended
increased? (VDSL only)

3. Stability Class 1 Bad stability and quality, high risk of

(VDSL only, NA results service impact (e.g. freezes expected)
needed)
2 Impact on stability and quality, moderate
Risk (e.g. freezes possible)
3 Good stability and quality, source of
trouble might be in home network
BBCS Process News VDSL - Ordering
Two different install processes supported: Standard und Self
install
Self install (default case) Standard
 Qualification
 Qualification  Order (Self install = _ )
 Order (Self install = y)  Provisioning of fixed and calculated
 Provisioning with flexible access access profile
profile (flex-flex profile)  Installation
 Installation  Modem synchronization
 Modem synchronization  No synch on modem
 Measure phase Service assurance case
 Grooming to fixed access profile Maybe BBR
Service delayed

Optimized access profile Calculated access profile

 Limited information on final access

speed  Simple service promise at POS
 Risk of not achieving promised  Risk of total service loss (no synch)
service
BBCS Process News VDSL – Service Assurance
Information available in WSG. xDSL Info, Inhouse Copper Analysis
(ICA) und NASMS

What could be improved?

 Stability and quality of VDSL access
 5% of the copper accesses could benefit from better stability and quality
with improved in-house cabling.
 Improve access speed
 1 out of 4 VDSL accesses might end up with a higher access speed, if in-
house cabling is improved.

Why should you use those tools

 Additional information on access online available
 NASMS enables instant corrections and changes on the access profile
 Effectively support for your assurance chain
 Swisscom is providing the measured values and summarized access-line
information in order to improve the trouble-shooting process of BBCS access-
lines.
BBCS Process News VDSL – Service Assurance
xDSL Info

 xDSL Info provides all relevant

information concerning BBCS access
quality parameters between the DSLAM
and CPE including history and alarms!
BBCS Process News VDSL - Service Assurance
ICA: What can be detected?

 ICA Error Codes:

– BT = BridgeTap DC = Degraded Contact
– MS = Missing Splitter MA = Missing Splitter on alarm system
– IF = External Interference detected IC = Intermittent contact
– LU = Loop unbalanced UT = Untwisted in-house wiring
– VN = Time varying noise (crosstalk and RFI)
– CP = CPE interoperability problem BL = Black-listed CPE
– AC = Abnormal crosstalk PS = Defect switched power supply

 All this errors will be solved by a Swisscom technician if the ISP orders the
«Gebäudeinterne Leistungsoptimierung» for 195.- CHF (CH-wide flat rate)
BBCS Process News VDSL - Service Assurance
ICA - Home Installation Quality Ticket

 The BBCS assurance trouble ticket transmission with error category 550 (home
installation quality) does not work properly.

 If you want to open a BBCS trouble ticket with the error category 550 (Home
Installation Quality), please choose the error category 544 (performance
problems) and note "ICA" in the comment field.

 Trouble tickets which have been opened with this attributes will be handled like
a trouble ticket with error category 550 (home installation quality).
BBCS Process News VDSL - Service Assurance
NASMS
BBCS Process News
NSN Lookup Service

Introduction
 If a customer uses a Service which is not related to a TDM Voice Service from
Swisscom and he wants to change his PTS it can be quite difficult to get the
necessary information to do it

Example
 Endcustomer has a BBCS Naked connection and wants to change his provider. For
a qualification the NSN is needed but the endcustomer only knows his VoIP
number
 Telephone (VoIP) number is still the mainly used number
 NSN is normally not communicated towards the endcustomer

Possibilities
 New Provider asks the actual PTS
 New Provider uses NSN lookup Service of Service Desk Wholesale
BBCS Process News
NSN Lookup Service

dd/mm/yyyy
NSN ordering by email
 If you want to profit from our NSN look up service, just send an email to
servicedesk wholesale including the following

Classification, First name & surname, Organization, Filename_Version

 And you will get the required NSN in short time
SDSL Phase Out
Migration update

General information
 Since the beginning of this year approximately 1/5 of the installed SDSL base has
been migrated

SDSL BBCS-F
-> 1.2Mbps or 1.8Mbps  Up to 100Mbps

VDSL
 Up to 10Mbps

Approach
 Migrate your SDSL installed base by the end of 2012
 Enable easy upselling potential for symmetrical bandwidth up to 10M
 Reduce your costs up to CHF 200.- per month & customer

Contact your Account Manager with any question regarding your SDSL migration.
SDSL Migration
Process improvement

 Most of the current SDSL connections are used by small and medium enterprises.
For these customers it is crucial that
 they will have a short downtime of there communication equipment
 they know exactly when the migration takes place

 Due to these reasons we modified the migration process from BBCS SDSL to BBCS
VDSL so that the start and the end of the fulfilment time slot can be seen in
advance

For more detailed information please refer to the “SDSL to VDSL Migration Guide”
available on the Closed User Group.
Network News – Access strategy
Optimised access strategy -Fiber to the Street (FTTS)
New technology mix addresses bandwidth demand
1 Fibre to the Home (FTTH)
The known Cities according to planning
FTTH Feeder & Drop
30% coverage until 2015
Central Manhole
Office

2 Fibre to the Curb (FTTC)

Introduction of vectoring for FTTC:
<750m Hardware-Upgrade in all existing street
cabinets (1.1 Mio. households and
Central FTTC- business premises)
Office Quartierkasten

3 Fibre to the Street (FTTS)

Subterranean active equipment in the
manhole, (under certain conditions the
FTTH Feeder ca.200m equipment might be in the building)
Central Manhole Trials in 2013, start rollout in the
Office beginning of 2014
Network News – Access strategy
Optimised access strategy - Advantages for ISP

 With FTTS ultra-fast Internet will be provided faster to the customers

– also outside big urban areas
 Provider of telecommunication services will benefit from attractive wholesale
offers based on the new access technology. There is no need for ISP to invest in
new fibre access infrastructure
 The existing BBCS portfolio will be complemented with very high broadband
profiles. In future FTTS will be able to provide bandwidth up to more than
400Mbit/s
 As soon as the concrete planning for the expansion of FTTS is available, we will
provide you with more information.

All ISP und their customers will benefit fully from the advantages of the new
Swisscom access technology
Network News - Vectoring
Vectoring for higher Bandwidth on VDSL2. Vectoring is part of the
announced Swisscom access strategy
Network News - Vectoring
Vectoring for higher Bandwidth on VDSL2. Vectoring is part of the
announced Swisscom access strategy

Your benefit
 With vectoring you will get more bandwidth on copper based services
 Up to 70-80Mbps (depending on distance)
 simultaneous HD TV streams

Technical specifications
 Vectoring@PUS Level: vectoring group contains 196 lines
 Vectoring compatible CPE is mandatory. VDSL CPE must support Vectoring
capable (at least friendly) mode (ITU G.993.5)
– Broadcom 6368 based CPE
– Ikanos Vx185 based CPE
– Ikanos Vx180 based CPE

 Vectoring uses active noise cancellation and eliminates far end cross talk
Network News - Vectoring
Vectoring for higher Bandwidth on VDSL2. Vectoring is part of the
announced Swisscom access strategy

Next steps
 Hardware supplier decision ongoing
 Physical VDSL2 driver to be defined
 Definition of Vectoring capable/friendly CPE’s / Firmware is ongoing
 Field trial in Bern (July till September 2012)
 First vectorized PUS planned to go online by Mid 2013

Your preparation and our support

 Hardware - and CPE (chipset) supplier should co-operate
 CPE’s based on Ikanos 4 needs to be exchanged
 For each Vectoring group, the CPE inventory and necessary actions will be
provided (exchange / software upgrade)
 Exchange and upgrade orders can be tracked in WSG
Network News - WARP
Copper@WARP

Lifecycle Project
 The Ethernet Access Platform will be exchanged, hardware is near end of life
 About 6‘000 DSLAM needs to be migrated
 More bandwidth & security
 Scalability
 Switch over during weekday maintenance window 02:00 – 06:00

Impact on access lines with service termination PPP

 Service interruption for 120 minutes

Impact on DHCP access lines

 Service interruption for 120 minutes
 Due to the new Access-Server the subscriber will receive a new IP adress
 Prepare of new IP ranges to put in WSG (if asked)

Information flow
 5 weeks in advance of planed migration date, a list is sent with
 Planned date, subscriber
 4 weeks in advance all infos are visible on www.ipbb-migration.ch
Network News – IPv6
IPv6 Rapid Deployment on IPv4 Infrastructures

 Swisscom has started to enable IPv6 for residential customers.

 Technology used: RFC5969, 6rd (IPv6 rapid deployment on IPv4 infrastructures).
 Stateless and highly performant (Also on Linux. We use ASR1k, CRS)
 Redundancy easy to accomplish (active/active or active/standby, steered by IGP)
 Working with private IPv4 addresses, too
 Perfectly suited for wholesale customers with DHCP-based accesses
 Current peak IPv6 traffic per customer ~ 14 kb/s, so about 10% of total traffic per
customer

 www.swisscom.com available as dual-stack IPv6/IPv4. (v6 only: www6.swisscom.com)

Backup

Swisscom Wholesale, 4 July 2012

Zürich Binz
Portfolio and Process News
CPEs for ADSL2+
25

dd/mm/yyyy
 MOT Centro Grande 7647-47 (Broadcom / POTS)
 ADB Centro Grande V2661N (Broacom / POTS)
 Cisco 886va (Broadcom / ISDN)

Classification, First name & surname, Organization, Filename_Version

 Motorola 3347-02-20SC (Texas Instruments / POTS)
 Motorola 3357-02-20SC (Texas Instruments / ISDN)
 ZyXEL P-6XX (Chipset / ISDN)
 ZyXEL P-870HN-51b (Broadcom / POTS)
 ZyXEL P-870HN-53b (Broadcom / ISDN)
 Netgear N150 DVG 1000 (Broadcom / POTS)