Professional Documents
Culture Documents
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MARKETING STRATEGY/ SOLUTION PRODUCTION
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CLIENT'S BRIEF
• Campaign launching: Middle of October
• Grand opening: Middle of December
• Campaign purpose: To create awareness and reignite local customer’s interest in the next-generation franchise of
GS25 which is leading convenience store chain Korean brand.
• Launching channels:
• Offline: Grand opening event, OOH ads, FOH ads, POSM
• Online: Social media channels: Facebook fanpage, Instagram,
Website, Omni platform including mobile app and digital platform
• Target audience:
• Primary:
• YAM (18 – 35 years old) – students, officers, workers
• Teens (13 – 17 years old)
• Secondary:
• YAF
• Families (Parents, kids)
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ABOUT
• GS Company in Korea is a group of different companies in different industry, including GS Enegery, GS Caltex, GS
Shop, GS EPS, GS Global, GS E&R, GS Sports, GS E&C and GS Retail
• GS Retail diversifies its brands including:
• GS25 (the leading convenience store brand in South Korea)
• GS Supermarket (ensuring safe, fresh food products to reach consumers)
• Watsons (broadening consumer choices in health and beauty)
• Parnas Hotel (global leading hotel brand)
• GS25 was launched in December 1991. Until now, GS25 is the leading convenience store brand in South Korea.
• GS25 has almost every food product ranging from instant food and vegetables to fruits, and other ingredients.
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ABOUT
FAIR
to suppliers/franchisors
FUN
FRESH
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ABOUT
• Advantages • Disadvantages
• A big & successful brand name from Korea, and it’s • Customers get used to know more how to use CVS
truly image of Korean culture. and start comparing, demanding of the quality of
products.
• There’s no Korean store chain in CVS on the market.
• Location seems a big deal with CVS industry
• The Korean wave has been affected Vietnamese
population for a long time => consumers are willing • Korean wave is familiar with Vietnamese population
to accept products and goods from Korea as well as and is likely to dilute among US culture and Japan
Korean culture culture
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VIETNAM CONVENIENCE STORE MARKET
• The growth of the convenience channel in Vietnam
will increase by more than 37 percent.
• The retail market in Vietnam is shifting from
traditional to modern trade
• Vietnam convenience stores have become popular
destinations, especially for young consumers
• Local demand for the stores as a place to not only
shop but to hang out, providing an air-conditioned
area to consume freshly-served convenience foods
and snacks, modern merchandising systems, a mix
of imported and local goods and in some stores
free wifi.
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VIETNAM CONVENIENCE STORE MARKET
• With the expansion of Vincom, the number of Vinmart + stores are leading and still increasing, yet Vinmart+ is
not the direct competitor of GS25 since the opening time, the products and target segments are different.
• Family Mart, Mini Stop and Circle K are the direct competitors of GS25 in terms of operation and products.
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VIETNAM CONVENIENCE STORE MARKET
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VIETNAM CONVENIENCE STORE MARKET
• When talking about convenience store, Circle K
and Family Mart are 2 top-of-mind brands to
Vietnamese consumers since it’s:
• Popular
• Wide distribution in big cities (HCMC and
Hanoi)
• Offer wide range of products
• For B’s Mart - a Thailand convenience store
brand that uses Family Mart's location and
operation, therefore it’s familiar to Vietnamese
consumers
• Ministop is a now convenience store brand with
the support of Aeon Group, therefore it has a
lot of Japanese snacks and products. With the
advantage of location, Ministop is familiar to
Vietnamese consumers
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VIETNAM CONVENIENCE STORE MARKET
• In terms of recognition, visit and usage:
• Family Mart is leading in Vietnam for better location (near office buildings, schools, apartment buildings)
• Vinmart+ has good recognition because the number of store is large and distributes in most of the districts in
HCMC and Hanoi
• Circle K has better visits because it's been entered Vietnam for long and familiar to Vietnamese consumers
• B’s Mart is a Thailand convenience store that follow Family Mart’s lead in terms of location and operation, therefore
the recognition is high but the usage is low
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OPPORTUNITIES FOR GS25 IN VIETNAM
• Hallyu has heavily influenced youth culture in Vietnam
• Korean culture and products have had dramatic and significant impact on Vietnamese youth as the dramas and other media
portrayed Korea living a high standard of living as a dynamic and developed country.
• The young age groups of consumers were adapting Korean lifestyles all the way from fashion, food and consumption patterns to
plastic surgeries.
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WHY GS25 IS GOOD FOR VIETNAM MARKET
• GS25 will be the first Korean convenience store chain in
Vietnam
• Product brand (YOUUS) is unique and attractive to
Vietnamese consumers since it’s:
• Has cute packaging which can attract Vietnamese
consumer behavior (like to take photo of cute products)
• Offer good quality product with suitable flavors for
Vietnamese consumers
• Familiar to travelers who have been to South Korea
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YOUUS - GS25'S PRODUCT ADVANTAGES
YOUUS – The Friendly packaging High-quality Wide range of Suitable for target
product brand is products products (18 audiences (YAM,
exclusive and only products including YAF)
available at GS25 snacks and drinks)
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GS25'S CHALLENGES IN VIETNAM
• “Wide range of snack food” is among the top 3 factors shoppers
consider when choosing a store, especially ready-to-eat food and
ready-to-cool fresh
85%
• Family Mart and Circle K are considered the two biggest competitors.
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GS25 MESSAGE
Same Original, • We bring you closer to • With us, you will feel
All New Tone high living standard. like living in Korea.
• We are hearing your need • With our Product
Brand (YOUUS) which
is ONLY produced and
distributed for GS25.
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SR DELIVERY
Short-term
• Announce the arrival of GS25 in Vietnam
In 6 months:
• Create GS25 characteristics in Vietnam
• Make GS25 familiar to Vietnamese consumers
In 3 years:
• Create a better convenience store culture in Vietnam
• Make GS25 more Korean and more friendly to Vietnamese
consumers
• Enhance Korean wave in Vietnam
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SR DELIVERY - SHORT TERM
BIG Grand opening
Introduction of GS25 to Vietnam
EVENT market
Enhancing GS25
Create the GS25 story-telling
awareness along with the
based on the brand's
convenience lifestyle; and
information
highlight GS25
Build media/ social media to get
personalities by using
consumers’s attention on GS25
KOLs, Facebook contents.
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SR DELIVERY – IN 6 MONTHS
Emphasize GS25 images through
series of videos about GS25 and
GS25 products
Highlight GS25
personalities by
creating contents Creating the story:
and stories on GS25 - Your new
social media convenient lifestyle
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sr DELIVERY – IN 3 YEARS
Create the trend: Living the
Korean lifestyle right in Vietnam
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YOUNG GS25 CHARACTERISTICS
Building the personalities of GS25 like a modern
character who is young, friendly, like Korean culture
and keen on energetic, convenient lifestyle
FRIENDLY ENERGETIC
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GS25 MESSAGE
“GS25 - Hàn Quốc trong tầm tay” is the key message that we want to emphasize for GS25 to
deliver the message that Vietnamese consumers can now enjoy the Korean high living standard as
well as Korean culture with GS25. GS25 will bring the real-life Korean experience to anyone that
comes to GS25.
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STORY-TELLING
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CAMPAIGN TIMELINE
Phase 1 Phase 2 Phase 3
(15/10 – 15/11) (16/11 – 14/12) (15/12 – 30/12)
• Create awareness for GS25 • Create the characteristics of GS25 which in friendly, • Enhance the characteristics of
knowledgable, convenient and Korean GS25
• Educate customers about the
Korean wave and its lifestyle • Make customer more familiar with GS25 image and • Remind customers about the
products Korean wave
• Highlight: Not just a convenience
store, it's a convenient lifestyle • Highlight: “GS25 - Hàn Quốc trong tầm tay” - high • Highlight: Greeting seasons
Korean standard living at Vietnam and promotions
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CAMPAIGN TIMELINE
PHASE 1 (15/10 - 15/11) PHASE 2 (16/11 - 30/11) PHASE 2 (1/12 - 15/12) PHAE 3 (16/12 - 30/12)
Introducing the Korean lifestyle Building characteristics for Big boom/ Grand opening Amplification
GS25
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PHASE 1 - INTRODUCE THE KOREAN LIFESTYLE
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PRODUCTION
• Create GS25 Key visual about GS25 • Create series of videos about GS25
products products
• Create GS25 Key visual with KOLs • Create a viral clip for GS25
• Localize GS25 Korean visuals to • Using KOLs or GS25 ambassador
suit Vietnamese customers as main VJ for GS25 videos
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SUGGESTED PHOTOSHOOTING
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SUGGESTED PHOTOSHOOTING
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SUGGESTED PHOTOSHOOTING
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SUGGESTED PHOTOSHOOTING
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SUGGESTED VIDEO SHOOTING
• Shooting videos with the content of Korean lifestyle, Korean culture
• Shooting videos to review GS25's products; Youus product brand
• Video references:
• Let's eat: https://www.youtube.com/watch?v=6gLPwqF1Jow
• GS25: https://www.youtube.com/watch?v=RHQOqVej3j4
• Food reaction: https://www.youtube.com/watch?v=MZUnB4GRl1U
• Food challenge: https://www.youtube.com/watch?v=4C4HvL2Uuc4
• Youus: https://www.youtube.com/watch?v=BxB9LeOOIlM
• Korean food love song: https://www.youtube.com/watch?v=_ngJU8kKepI
• I love Korean food: https://www.youtube.com/watch?v=z1LxFSivxl8
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SUGGESTED VIDEO SHOOTING - OPTION 2
• Create the “Shopping song” or “The food song” to make the cute trend on social media and engage customers to
aware of the song
• Create the dance version of the song and make the dance moves viral
• Video references:
• Super Junior: Cooking cooking - https://www.youtube.com/watch?v=OCK5FX0Y-7A
• Big Bang: Lollipop - https://www.youtube.com/watch?v=zIRW_elc-rY
• LeeTeuk: Ice cream - https://www.youtube.com/watch?v=WwTdVCg5i9A
• Milktea: Ramen King - https://www.youtube.com/watch?v=Z-7KdqXF9uo
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KOLS OPTIONS
• Using already famous KOLs to participate in GS25 • Using a not-so-popular talent to represent the GS25
online and offline activities during the introduction and participate in GS25's photoshooting and video
phase shooting
• Pros: Easier to generate awareness and interactions • Pros: Inexpensive, can control talent’s content for
from KOL’s fans social media and videos; talent will be remembered as
GS25's representative
• Cons: High cost; Will get dilute after all • Cons: Take long time to build image.
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BRAND AMBASSADOR - CASTING CAMPAIGN
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BRAND AMBASSADOR - FEMALE SELECTION CRITERIAS
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BRAND AMBASSADOR - MALE SELECTION CRITERIAS
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WHAT BRAND AMBASSADORS DO?
• Building brand ambassador to represent GS25 on GS25 Facebook fanpage and Youtube channel:
• Featuring ambassadors in most of GS25’s contents on social media.
• Ambassadors will involve in GS25’s activities
• Ambassadors will involve in GS25’s photoshooting and video shooting
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HOW TO CHOOSE BRAND AMBASSADORS
Create a casting call to get a Select the suitable candidates Sign long-term contract with the
great pool of ambassador based on the criterias ambassadors to ensure they will
candidates only represent for GS25 brand
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SINGER SUGGESTION – ISAAC
• Facebook: https://www.facebook.com/Isaac.fann
• Followers: 493,391
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SINGER SUGGESTION – MIN
• Facebook: https://www.facebook.com/minho.bita
• Followers: 238,076
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SINGER SUGGESTION – SUNI HA LINH
• Facebook: https://www.facebook.com/suni.halinh0609
• Followers: 123,354
• She follows the cute, Korean style in music and daily life
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SINGER SUGGESTION – LIP.B
• Facebook: https://www.facebook.com/lipb.6se/
• Followers: 362,155
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SUGGESTED KOLS WORKS
KOLs will only be utilized for pop-on/ pop-out social media posts to:
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SUB KOLS
• Sub KOLs are the hot facebookers with modern lifestyle and great influence on social media
• Their reviews and testimonials about products are highly trusted by their followers and communities
• Sub KOLs’ scope of works:
• Sharing information about GS25 and GS25’s products on social media
• Participate in GS25’s contest “GS25 - Hàn Quốc trong tầm tay” to share photos of them with GS25's
products
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SUB KOLS SUGGESTIONS
San Hara - The Voice 2017 VJ Đàm Phương Linh Phương Tâm
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SUB KOLS SUGGESTIONS
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SUB KOLS SUGGESTIONS
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FACEBOOK
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FACEBOOK SUGGESTED TARGET AUDIENCES
• Demographic:
• Gender: Male/ female
• Age: 15 – 55
• Occupation: Student, officer, worker, housewives, family-owners
• Preferences: Korean culture, K-pop music, Korean dramas, Korean actors, actresses, singers
• Activities: Like shopping, like food and beverage, like convenient and modern lifestyle
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FACEBOOK CONTENT PILLAR - PHASE 1
GS25
Introduction
Promotional
Korean lifestyle GS25 products Minigames
contents
Live like Korean What Korean usually Korean culture The exclusive Korean What you can get at
right at Vietnam gets for meals in Vietnam products GS25
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FACEBOOK - SUGGESTED MINIGAMES
• Name the dish at the photo above and list down its
ingredients
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FACEBOOK - SUGGESTED MINIGAMES
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PHASE 2 - BUILDING CHARACTERISTIC
Enhancing the message “GS25 - Hàn Quốc trong tầm tay” to make customers feel a modern and convenient lifestyle
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YOUTUBE CHANNEL
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FACEBOOK FANPAGE
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FACEBOOK CONTENT PILLAR - PHASE 2
GS25 Grand
Opening
10 popular Korean’s favorite 5 things to get at a YOUUS product Minigames to drive Information about
snacks in Korea drinks convenient store information traffic the Grand opening
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KOLS AND SUB KOLS PARTICIPATION
• KOLs and sub KOLs start sharing about:
• KOLs and sub KOLs to take photo of them with Youus products and share on their Facebook
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MEDIA/ PR
• Media booking about the opening of GS25
• Media pitching about Korean lifestyle, Korean trend that affect Vietnam
Media
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SUGGESTED ONLINE MEDIA
• Criteria:
• Popular channels
• Media suggestions:
• Kenh14.vn
• Yan.vn
• Yeah1.vn
• News.zing.vn
• Tiin.vn
• Pose.com.vn
• Since we invest in content that is interesting and intriguing, the content is committed to features in any
possible channels, including lifestyle, trends, , …
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OOH - DIGITAL FRAME
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SUGGESTED OOD CHANNEL - DIGITAL FRAME
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SUGGESTED OOD CHANNEL - DIGITAL FRAME
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SUGGESTED OOD CHANNEL - DIGITAL FRAME
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SUGGESTED OOD CHANNEL - DIGITAL FRAME
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PHASE 2 – BIG BOOM/ GRAND OPENING
Drive traffic to the GS25 Grand opening
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FACEBOOK CONTENT PILLAR - GRAND OPENING
GS25 Grand
opening
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FACEBOOK CHALLENGE – “GS25 - HAN QUOC TRONG TAM
TAy” - OPTION 1
• Create a challenge “GS25 - Hàn Quốc trong tầm tay” on
GS25 Facebook fanpage for KOLs, sub KOLs and users to
participate
• Contesters will take photos of them at GS25 store and
share on Facebook with hashtag #GS25Vietnam #youus
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FACEBOOK CHALLENGE – “ME+YOUUS” – OPTION 2
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FACEBOOK CHALLENGE – PRIZE SUGGESTION
• GS25 will be the judge for the contests and rate the
submissions based on their photos and testimonials
(caption)
• Participants who win the contest will get (suggestions):
• 1. First prize: An air ticket to Korea
• 2. Second prizes: 5 GS25 voucher with
1,000,000VND/ voucher
• 3. Third prizes: 100 product set of Youus products
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YOUTUBE - GS25 CHANNEL
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OOH - POS/POSM DISPLAY
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GS25 - GRAND OPENING
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GRAND OPENING
• Brand ambassadors, KOLs and media will be invited to GS25's Grand opening (Expected invitation: 10 – 20 KOLs and
media)
• The Grand Opening will be set up in cute, Korean style:
Participants will
The location will Korean music Finger food and join in the mini- Press media will
be decorated in played as drink will be game and mini receive gift
bright, pastel background music served activities to get vouchers from
Korean theme discounts for their GS25
decoration purchases
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GRAND OPENING ACTIVITIES - PHOTOBOOTH
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GRAND OPENING ACTIVITIES – FINGERFOOD
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GRAND OPENING ACTIVITIES – MUSIC
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GRAND OPENING ACTIVITIES - WALL OF MESSAGES
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GRAND OPENING ACTIVITIES - Q&A
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GRAND OPENING - SUGGESTED INVITATION LIST
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MEDIA PITCHING - GRAND OPENING
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PHASE 3 - AMPLIFICATION
Enhance brand awareness and keep reminding customers about GS25 characteristics
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FACEBOOK CONTENT PILLAR - PHASE 3
GS25 - The
convenient
lifestyle
GS25 Grand opening GS25 products “GS25 - Hàn Quốc trong Promotional contents
amplification tầm tay” challenge
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YOUTUBE - GS25 VIETNAM CHANNELS
• Continue sharing the videos from video shooting on Youtube:
• Videos about GS25
• Videos about Korean lifestyle
• Video about joining GS25 product’s challenge (try the new flavor of GS25 drink; first time eating GS25
snack...)
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MEDIA PITCHING
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IN-STORE ACTIVITIES - LUCKY DRAW
This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party.
OFFLINE ACTIVITY - KOREAN FESTIVAL
This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party.
OFFLINE ACTIVITY - KOREAN FESTIVAL
• Suggested activities:
• K-pop performance
• Korean tradition culture demonstration
• Korean fashion show of traditional Hanbok attire
• Promotional booth/ GS25 booth: sampling of Korean
food at GS25 booth
• Selling Youus products at GS25 booth
• Participate in the The Shopping Song dance to
receive gifts from GS25
This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party.
THANK YOU
This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party.