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“TREASURY BRISBANE”
From the energy, excitement and adventure of a 24 hour casino to the colonial charm of a deluxe
hotel, Treasury Brisbane encompasses the best of both worlds, providing more choices in
entertainment, dining and relaxation!

Situated in the heart of this sparkling river city, this magnificent hotel and casino occupies two of
Australia's oldest and grandest heritage buildings, which have been meticulously restored to preserve
the historical integrity. Formerly known as the Treasury Building and the Lands Administration Building,
they were constructed in various stages between 1886 and 1928.

Treasury Brisbane boasts five restaurants, including The Lab restaurant and bar, Fat Noodle and Black
Hide by Gambaro. In addition, live music is provided from Thursday to Sunday with five bars to
choose from when it's time to relax with a drink. The old-world charm of the Treasury Hotel has also
earned many awards for service and quality. With 127 rooms, the hotel has a distinct boutique style
appreciated by both the corporate guest and the holiday maker.

Sources of information for compliance with laws and licensing for business operation

• Legal compliance
Within every organization there will be legal requirements that the organization must fulfill. Laws and
licensing are in place to ensure that business operations are regulated, fair and safe, and to ensure that
customers and staff are protected from injury, harm, discrimination or other mistreatments. Laws and
licensing can also regulate the quality of goods and services and ensure that they meet national
standards.

Laws and licensing may relate to, for example:

• Best practice standards for work tasks
• Training and qualifications requirements for staff
• Restrictions for the sale of certain goods and services, e.g. alcohol, cigarettes, age-restricted media,
etc.
• Anti-discrimination law
• Grievances procedures
• WHS law.

• Specific Requirement

Queens Wharf Brisbane Act 2016

The main purposes of this Act are the following—

(a) to provide for the ratification of an agreement for a casino to be located within the Queen’s Wharf
priority development area;
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(b) to enact the agreement as a law;

(c) to provide for the way in which an entity may become, or stop being, a party to the
agreement;

(d) to state the requirements for holding interests in relation to an entity that is a party to, or
referred to in, the agreement;

(e) to provide for the interaction between this Act and other laws.

Non- Compliance
Show cause notice

(1) This section applies if the Minister suspects on reasonable grounds a person has not
complied with either of the following (an approval requirement)—

(a) a requirement under part 2, division 1 to obtain an approval; (b)a

condition of an approval given under part 2, division 1.
(2) The Minister may give the person a written notice (a show cause notice)—

(a) stating the action (the proposed action) the Minister proposes to recommend the person be
directed to take by the Governor in Council under this division; and

(b) stating the grounds for the proposed action; and

(c) outlining the facts and circumstances forming the basis for the grounds; and

(d) inviting the person to show within a stated period (the show cause period) why the proposed action
should not be taken.

(3) The proposed action must be stated action, or all action necessary, to remedy the
noncompliance.

(4) The show cause period must be a period ending at least 21 days after the day the show cause notice
is given to the person.

(5) The Minister must give the following entities a copy of the show cause notice— (a)the
relevant entity to which the approval requirement relates;
(b)if the relevant entity is not a consortium party—the consortium party that is the relevant entity’s
ultimate parent under the casino agreement.

Liquor Act 1992 Main

purposes of Act

The main purposes of this Act are—

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(a) to regulate the liquor industry, and areas in the vicinity of licensed premises, in a way
compatible with—

(i) minimizing harm, and the potential for harm, from alcohol abuse and misuse and associated
violence; and

Examples of harm:

• adverse effects on a person’s health

• personal injury

• property damage

(ii) minimizing adverse effects on the health or safety of members of the public; and
(iii)minimizing adverse effects on the amenity of the community; and
(b) to facilitate and regulate the optimum development of the tourist, liquor and hospitality industries
of the State having regard to the welfare, needs and interests of the community and the economic
implications of change; and

(c) to provide for the jurisdiction of the tribunal to hear and decide reviews of certain decisions under
this Act; and

(d) to provide for a flexible, practical system for regulation of the liquor industry of the State with
minimal formality, technicality or intervention consistent with the proper and efficient
administration of this Act; and

(e) to regulate the sale and supply of liquor in particular areas to minimise harm caused by
alcohol abuse and misuse and associated violence; and

(f) to regulate the provision of adult entertainment; and

(g) to provide revenue for the State to enable the attainment of this Act’s main purposes and for other
purposes of government.

Non- Compliance
14 Notice of non-compliance

(1) This section applies in relation to a fundraising event held by an entity purporting to rely on
section 13 if, at any time during the event, an investigator or police officer considers the entity
does not qualify for the exemption under that section.

(2) The investigator or police officer may give a notice (a non-compliance notice) to any of the
following—

(a) the entity;

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(b) the person who appears to be in charge of the sale of liquor at the event; (c)a
person selling liquor at the event.
(3) The notice must state—

(a) that the investigator or police officer believes the sale of liquor at the event is not exempt from
this Act under section 13; and

(b) the reason for the investigator’s or police officer’s belief; and

(c) that a failure to qualify for the exemption under section 13 means the entity may be
prosecuted for breaching 1 or more provisions of this Act; and

(d) either—

(i) the action the investigator or police officer considers must be taken to qualify for the
exemption under section 13; or

(ii) that the sale of liquor must cease immediately.

Scope of compliance requirements

The scope of compliance requirements relates to recognizing which laws and licensing requirements
relate to your specific industry, the goods its sell or the services it provides.

All organizations must comply with legislation relating to the following:

• Anti-discrimination, especially provisions for equal employment opportunity (EEO) and
harassment
• Australian Consumer Law (ACL) especially provisions for refunds, exchanges and
cancellations, terms and conditions of quotations and consumer contracts
• Contracts
• Employer superannuation contributions
• Environmental protection especially provisions for environmental hazard identification, use of
minimal impact practices and reporting of incidents
• Fair Work Act 2009, especially provisions for National Employment Standards (NES)
• Local community protection, especially provisions for land management and access and
protecting the lifestyle of neighboring residents
• Taxation
• Workplace relations
• Public liability and duty of care
• Work health and safety
• Workers’ compensation, especially provisions for injury reporting and occupational
rehabilitation.

Not all legal requirements apply to every organization. Some are industry-specific, or specific to the goods
or services that an organization provides.
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These may include:

• Copyright Act 1968
• Criminal Code Act 1995 as it relates to child sex offences outside Australia
• European Economic Directive of Foreign Travel
• Food safety
• Food Standards Australia New Zealand Act 1991
• Liquor licensing, especially as it relates to the responsible service of alcohol
• Privacy Act 1988
• Queensland Tourism Services Act 2003
• Residential Tenancy Act
• Responsible conduct of gaming regulation

Access regulatory information relevant to the specific business operations

Business operations are the tasks and activities undertaken in an organisation’s daily work practice in
order to achieve outcomes.
A hotel, for example, may undertake the following business operations:
• Taking bookings
• Checking guests in and out
• Preparing and cleaning rooms
• Handling complaints and issues
• Meeting the special requirements of guests
• Taking payments.
For each of these specific business operations, relevant regulatory information may apply. Applying
regulations to business operations
For example:
• When taking bookings, you may need to comply with anti-discrimination law and privacy and
confidentiality law.
• When preparing and cleaning rooms may be subject to WHS requirements to ensure that
minimum hygiene standards are maintained
• When handling complaints and issues, Australian Consumer Law (ACL) may apply.
This example of a hotel demonstrates how regulations may apply to specific business operations. In a
management or supervisory role, it is important that you are able to access regulatory information
relevant to these specific business operations.
Accessing regulatory information
Sources of regulatory information are outlined in section 1.1 of this unit. Specific
documents may also include:
• Codes of practice
• Industry guidelines
• Organizational policy and procedure
• policy and procedure documents
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• employee handbook
• safety directions and signs.

Risk, Penalties and Consequences of non-compliance

Compliance officers will discuss any non-compliance issues at the time of an inspection. Sometimes,
provided education and advice is included.

They will make a follow-up visit, when necessary, to ensure all non-compliance issues, previously
identified during an inspection, have been resolved.

Compliance officers and Queensland police officers can issue you, your staff and patrons
infringement notices for breaches of legislation related to the Liquor Act 1992 and Wine
Industry Act 1994.

Failure to comply with the law can lead to enforcement action including one or more of the following:
• on-the-spot fines
• prosecution, which carries a maximum fine of $13,345
• disciplinary action, ranging from fines to cancellation of the license

Induct a new employee

Induction provides information and support to new employees to enable them to feel included in their
new environment, and be productive with meaningful work as quickly as possible.

Induction is a structured program that is implemented consistently across an agency to enable the new
employee to operate effectively in their appointed position.

This information may include:

• General information about administrative matters (e.g. payroll information,

recordkeeping) key policies and procedures such as workplace health and safety, inclusion
and diversity the Code of Conduct and other expectations of the agency.

Roles and Responsibilities of

Personnel Casino Cashier

Cashiers are essential to each and every casino. Similar to cashiers at a bank, these team members
manage money in the casino. They help guests deal with checks, credit card issues, wire transfers and
other money issues. Cage cashiers work with guests who are ready to cash out their chips for cash and
vice versa.

Security Officers & Surveillance Operators

With millions and sometimes billions of dollars flowing through the casino, security is, of course, a major
concern. Security Officers are generally on the ground throughout the casino. They work with you as
you make your way into the casino and often patrol the floor for any suspicious activity. They are
looking for people trying to cheat, steal money or for those folk who had a little too much to drink.
Surveillance operators are the eyes in the sky. They, too, look for similar activity but generally have a
much better
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view of the casino given their strategic position. Security officers and surveillance operators often work
together to keep the place under wraps.

Floor Staff

Floor staff is a blanket term to describe a variety of positions at a casino. These team members are
constantly on their feet keeping the casino looking sharp and satisfying guests’ immediate needs. They
may include cashiers, custodians, waitresses and bartenders; and, often, floor staff cycle through these
various positions to ensure a high-quality casino experience. Without many of these team members, the
entire casino experience would be thrown off.

Slot Attendant & Hosts

Slot attendants handle the guest service for the slot machines at casinos. These team members work
with slot hosts and are assigned specific machines to patrol. Their work involves guest service as well as
maintenance of any damaged or broken slots, guest safety and handling any hand-pays for the guests.
Slot hosts take things one step further. They help manage crowds and work to keep loyal guests
coming back.

Casino Host

Casino hosts work on guest outreach and brand management. They set up VIP programs or any other
loyalty program for their casino then work with those guests to help meet any of their specialized
demands. To be fair, casino hosts do not spend all their time working on the high- paying, returning guest
base; they try to work with and accommodate all their guests as well. Casino hosts may have booths set
up near the entrance of the casino to attract your attention. Or, they may even walk around and spark up
a conversation about the benefits of their new programs.

Casino Manager

Casino managers do just that, manage. They manage a specific cast of team members on scheduling,
training and payroll as well as ensure a high-quality casino experience for their guests. These managers
must be knowledgeable about the casino as a whole including HR responsibilities, general accounting,
duties and tasks of their team members and much more. Although these positions pay well, they often
come with their fair share of stressful work.

Pit Clerk & Boss

Pit clerks and bosses typically work together to ensure a safe, fun and fair playing environment for their
guests. This means that the two keep close tabs on many of the table games checking for things such as
improper dealing, cheating and proper game procedure. The work might seem similar to that of a security
officer or surveillance operator, but pit clerks and bosses are generally focused
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Types of information updates

1. Stay on track with changing laws and regulations

Compliant is not something your organization just is. It’s a continuous process of scanning for changing
laws and regulation, identifying the areas in which it impacts your organization, changing policy and
implementing policy change, and monitoring. Make sure to identify which laws and regulations apply to
your organization and stay on top of changes. When you’re prepared for upcoming changes, you don’t
risk being overwhelmed when new legislation starts being enforced.
2. Involve specialists

Especially small and growing organizations may unintentionally break laws. To prevent this, ensure that
the organization is transparent in its operations. Furthermore, it is advisable to hire specialists or involve
consultants to be sure that everything is in order. This allows owners and employees to ask for advice
when needed, to ensure actions and procedures are compliant.

3. Ensure employees follow procedures

Company policy is not worth anything if it is not followed by employees. Especially changes in policy
may not always be adapted by the workforce with ease, and employees may be reluctant to change
practices in their everyday workflows. It’s key to involve HR in this process.

Most importantly, make sure to communicate company policy and procedures well. Part of this is to
ensure they are well documented and readily available; both digitally and physically.
Furthermore, make sure that employees understand why policy and procedures are the way they are,
or why they have changed. It may also be necessary to implement employee training on how to
properly adapt procedures. And lastly, you may want to think about implementing a reward system for
employees who comply and develop sanctions in case of violations.

4. Schedule regular internal audits

Regular internal audits are a great tool to uncover inadequate and ineffective procedures that lead to
not being compliant. Internal audits may focus on the financial, operational, technological or regulatory
aspects of the organization. It is of importance that an internal auditor is independent when reviewing
compliance, as well as implements generally accepted auditing standards (GAAS).

5. Use the right software

Ensuring compliance without the right tools makes the job much more complex. Organizations who
have the right compliance software in place are more likely to operate in accordance to the law and
reduce the risks of human errors. Furthermore, good compliance software often has built-in tools for
organizing documents and automatically generate audit trails to easily prove compliance.

6. Regulatory Authorities

Australian Competition and Consumer Commission (ACCC) Australia has a national statutory framework
to ensure that trading is fair for businesses and consumers. In addition to Australian Government
legislation, state and territory laws govern consumer protection. A fair trading office in each state or
territory provides advice on business rights and obligations.
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Australian Consumer Law (ACL) provides regulations on unfair contract terms, consumer rights
guarantees, product safety laws, unsolicited consumer agreements, lay-by agreements and penalties, and
other areas.

Office of the Australian Information Commissioner (OAIC), regulates how businesses can collect, access,
and store personal information and communication. There are specific requirements on the management
of sensitive information, such as medical records.

The legislation applies to a number of different activities and sectors. Australian states and territories
also have individual privacy laws that may apply in the workplace and affect doing business in each
jurisdiction.
What does Business need to do to maintain operations and occupational license

- The Business should follow all the needed requirement. It is also needed that if there is a
renewal they should renew before it expires.

What contractor compliance should be followed to avoid risk to the operations of the business
Contractor compliance is the process of ensuring that your contractors and suppliers adhere to
the specific requirements of your organization. It is vital that the compliance criteria is
thorough and complete, only finalized after consulting the relevant internal stakeholders,
seeking expert advice from external consultants and taking into account the appropriate
legislation and industry best practices. The criteria are then often reflected in the terms of the
contract, so contractors need to explicitly agree to its compliance prior to starting work. It’s all
about reducing the risk exposure to the business
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How will business continuously evaluate operations for non-compliance and how the implement
modifications

By means of :

Making Sure Your Training Is Up To Date

In many industries, regulations can be updated faster than a company’s compliance training is— and in
some sad cases, new training development takes so long that key regulations have changed before it’s
even used. This creates an obvious problem: if existing requirements are stricter than those referenced in
the training, employee behavior is likely to be noncompliant.

Conduct Mock Audits

The ultimate test for compliance training comes when an external audit catches something wrong and
penalties are imposed. This is a terrible way to test your training, of course—it’s
like starting a fire in the office and seeing how people react instead of having a normal fire drill. Survey
Employees
By surveying employees, you can make sure their job duties are aligned with the training they are
taking. Compliance training can miss the mark for several reasons, and one is that an employee’s set of
responsibilities can drift or change in scope over time. This means that individuals might not be training
on all the regulations they need in their current situation or may be wasting time learning things they
don’t need to know.

Perform a Risk Management Evaluation

In this way, you can see if the training focuses on the company’s key risk areas. Regulations aren’t
created equal—some are considered ‘common knowledge’ and unlikely to pose a problem for average
employees; others are tricky to keep track of and hold severe consequences when violated. It’s critical
to know the difference. In highly regulated fields like healthcare, medical malpractice training is a good
example of training that needs to put a little extra weight on areas that threaten a company’s
livelihood.

Identify and a range of opportunities to maintain knowledge of current regulations, policies and
procedures for compliance with current laws and licensing

Identifying may involve:

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• briefings prior to:
- commencement of service period
- delivery of tours
- operation of event or function
- internal memos
- staff handbooks
- Staff meetings and training sessions.
• Opportunities may involve:
- discussions with experienced industry personnel
- networking with:
• colleagues
• suppliers
• Participating in:
• industry accreditation schemes
• industry seminars
• membership of professional industry associations
• Training courses and subscribing to regulatory newsletters.
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REFERENCES:
https://www.legislation.qld.gov.au/view/html/inforce/current/act-1982-078
https://www.treasurybrisbane.com.au/yoursafety
https://www.queensland.com/us/en/plan-your-holiday/accommodation/p-
56b25d187b935fbe730db490-treasury-brisbane.html
https://www.treasurybrisbane.com.au/hotel
https://www.business.qld.gov.au/industries/hospitality-tourism-sport/tourism/starting-