01 Activity 1

Direction: In at least three (3) sentences, elaborate on the questions about the significance of IT
Service Management in an organization. (3 items x 5 pts)

1. Leslie encountered a blue screen on her monitor while doing her usual work. She did not press
or configure anything in her setup. There are two (2) options she could do, fix the monitor
herself or request a ticket through the company’s ITSM system. Which of the options can bring
a more effective result?

The most effective option for Leslie is to request a ticket through the company's ITSM system.
In Leslie's case, since she did not press or configure anything in her setup, the most likely cause
of this is the hardware problem. Trying to fix the monitor herself is not a good option, as she
may not have the necessary skills or knowledge to do so. Additionally, if she makes any changes
to the monitor, it could make the problem worse. Requesting a ticket through the company's
ITSM system will allow Leslie to get help from a qualified technician. The technician will be able
to diagnose the problem and fix it properly.

2. Rachel is building her own BPO company with some of her friends and relatives as her first
employees. As she believes she can trust them, an ITSM system is not on her mind. She argues
that her people could approach her with their requests anytime. How can an ITSM help Rachel
and her startup business in terms of the systemization of requests?

Rachel may trust her employees, implementing an ITSM system can bring structure, efficiency,
and scalability to request management in her startup. It allows her to streamline operations,
provide better support to her employees, and optimize her business processes as the company
grows.

3. You bought a popular software online that is crucial for your academic requirements. But
when you installed the software, you could notlaunch the application. The only means to
contact the vendor or support is through Facebook Messenger and email, which does not
guarantee a faster response and resolution. With this knowledge, would you consider buying
online tools and software from businesses that do not have an ITSM system?

No, I would not consider buying online tools and software from businesses that do not have an
ITSM system. Because an ITSM system is a critical part of any business that provides software or
other IT services. It helps to ensure that all requests for help are properly tracked and managed,
and that problems are resolved in a timely and efficient manner. Additionally, a business that
does not have an ITSM system is more likely to have problems with their software and services.
This is because they will not have a systematic way to track and resolve problems. This could
lead to you experiencing more problems with the software in the future.